NEC Neax 2400 Imx Business Features And Specifications
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NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 461 Station Hunting - Circular S-7 Service Conditions (cont’d) 16. This feature will be activated whenever the hunt group is dialed or terminated under the following conditions: a.) dialed from a station b.) dialed from ATTENDANT CONSOLE [A-3] c.) dialed from DID [D-8] d.) dialed from TIE LINE [T-3] e.) terminated by DIT [D-7] f.) terminated by HOT LINE [H-1] g.) terminated by OFF-HOOK ALARM [O-6] h.) terminated by PRIORITY CALL [P-9] 17. A telephone number is allowable for the station assignment of this feature activated via FCCS link. 18. The station that has been assigned as the pilot station of a Hunt group-Terminal, a UCD controlling station, or a station of Circular Hunt Group cannot be assigned as a member of the other Circular Hunt Group. 19. All the calls terminated to a Circular Hunt station are hunted when encountering a busy station. 20. When using the FCH card: a.) Stations in four different nodes can be assigned to a Circular Hunt Group. b.) When stations belonging to different nodes are assigned to a Circular Hunt Group, the station hunt is not activated in assigned order if the stations are not assigned in continuous order within a node. First, the call is shifted to the station belonging to the node of the called station even though it is not in consecutive order (in the node, station hunting is activated in assigned order). After all the stations in the node are hunted, the station hunt is shifted to the next assigned station and the stations in the node are hunted in assigned order. The station hunt continues this way until the idle station is found. See the figure below. 21. When all the stations in a Circular Hunt Group are busy: a.) If a call is terminated to a group that has no Secretarial Station, the caller will hear busy tone. b.) If a call is directed to a group that has a Secretarial Station, the call will be shifted to the Secretarial Station. However, the caller will hear busy tone when the Secretarial Station is also busy. Node A Node BNode C Note:Numbers under the stations show the assigned order. Example : Station No. 1 is the called station. When the call encounters busy, the call is hunted in order of No. 3, No. 4 (hunted in the node of the called station) to No. 2, No. 6, No. 8 (hunted in the node C that accommodates the next station in assigned order) to No. 5, No. 7. No.1 No.3 No.4 No.5 No.7 No.2 No.6 No.8 (Called station)
NEAX2400 IMX Business Features and Specifications Page 462NDA-24221, Issue 3 S-7 Station Hunting - Circular Service Conditions (cont’d) 22. The incoming call terminated through FCCS link to the Station Hunt group, which is programmed by the Physical Station Number, is not hunted. 23. When a Physical Station Number and telephone number assigned to a Circular Hunt station are identical, priority is attached to STATION HUNTING - CIRCULAR via FCCS. 24. When using this feature within an FCCS network, when CALL FORWARDING - ALL CALLS [C-5] has been set to a Circular Hunt station, a call directed to the station is forwarded to the designated station. 25. When using this feature within an FCCS network, when a call to a Circular Hunt station is forwarded by CALL FORWARDING - BUSY LINE [C-2] and the forwarded party (also a member of another hunting group) is also busy, the resultant hunt target can be designated from the forwarding side group or the forwarded side group. This can be specified by the ASYDN command. 26. When using this feature within an FCCS network, calling back for CALL BACK [C-1] or CALL HOLD [C-6] is not hunted. 27. When using this feature within an FCCS network, Hot Line station (calling party) cannot be assigned to a Circular Hunt station activated via FCCS link. 28. A Station Hunting - Circular group may accommodate members from four different Fusion Point Codes. 29. This feature can be programmed on a node basis even with the use of telephone numbers. In other words, the feature became available via the data written on the Local Data Memory (LDM), not only on the Data Memory (DM) or the Network Data Memory (NDM). If this is the case, conditions are as follows: a.) The feature is to be programmed by using the telephone number of each station. b.) A Circular Hunt group can contain a maximum of 100 stations. c.) There is no limitation to the number of Circular Hunt groups per node. d.) A station can belong to one hunting group only, it cannot belong to another group including that for STATION HUNTING - TERMINAL [S-9] or UNIFORM CALL DISTRIBUTION (UCD) [U-1]. e.) Any station, if assigned as a Circular hunt group member, can be the pilot station by the telephone number. f.) When all stations to be hunted are busy, the incoming call is forwarded to the Secretarial Station. However, when the station is not assigned or is also busy, busy tone is provided to the caller. g.) Station Hunt groups via DM and groups via LDM cannot coexist in a system. h.) The “feature via LDM” cannot be used via FCCS, even though telephone numbers are used. i.) A Phantom Telephone Number assigned to the telephone number of a Circular Hunt station, can also be a pilot number via the APHNL command setting (see details in Interactions). 30. The Phantom Telephone Number can also be assigned to each telephone number (maximum of 16 Phantom Telephone Numbers per telephone number, telephone numbers + Phantom Telephone Numbers in total = 60,000 or less). The assigned Phantom Telephone Number may or may not be the pilot number by the APHNN command setting (see details in Interactions). 31. When using a Phantom Telephone Number for a Circular Hunt station via the FCCS, consider the following: a.) Whether to use the Phantom Telephone Number to start the station hunt or not can be selected by system data. b.) When the Phantom Telephone Number is assigned to be used: Station hunt starts by dialing either the Circular Hunt station number (telephone number) or its Phantom Telephone Number. Both numbers can be the pilot number. c.) When the Phantom Telephone Number is assigned not to be used: Station hunt starts by dialing the Circular Hunt station number (telephone number) only. The feature is not provided when the Phantom Telephone Number is dialed.
NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 463 Station Hunting - Circular S-7 Service Conditions (cont’d) 32. The following are the conditions when STATION HUNTING - CIRCULAR is programmed on LDM. a.) When a call is directly placed to a Circular Hunt station, CALL FORWARDING - ALL CALLS [C-5] is normally activated (the call is forwarded to the designated station). b.) When a call to a Circular Hunt Station is forwarded by CALL FORWARDING - BUSY LINE [C-2] and the forwarded party (also a member of another hunting group) is also busy, the resultant hunt target can be designated from the forwarding side group or the forwarded side group. This can be specified by the ASYD command. c.) When the following occurs, a station not directly placed to an incoming call, is skipped from the hunting circulation process: When the station is provided with CALL FORWARDING - ALL CALLS [C-5]. When the station is provided with CALL FORWARDING - BUSY LINE [C-2] and the station is busy. d.) CALL FORWARDING - DON’T ANSWER [C-3] will respond to any call to any Circular Hunt station (after a certain period of no answer, the call is forwarded to the designated station). Interactions 1. Secretaries are not counted as one of the 100 allowed stations per group. 2. The stations in the hunt group must first be programmed in the ASDT command. Stations placed into a Station Hunting-Circular Group must have a corresponding LEN. 3. CALL FORWARDING-ALL CALLS [C-5]: If Station A is assigned to a hunt group, CALL FORWARDING-ALL CALLS [C-5] is activated to Station B: a.) Calls directly placed to Station A will be forwarded to Station B. b.) Calls placed to the Station Hunting-Circular Group will bypass Station A. c.) A call forwarding override call from Station B to Station A will hunt if Station A is busy. 4. CALL FORWARDING-BUSY LINE/DON’T ANSWER [C-2, 3]: If Station A is in a Station Hunting- Circular Group and activates CALL FORWARDING-BUSY LINE/DON’T ANSWER to Station B: a.) Any call to Station A will respond to CALL FORWARDING-DON’T ANSWER [C-3]. Call to Station A terminates at Station B Busy Station Idle Station Ringing StationStation B Secretary Station A Station A, Call Forward-All to Station B, is idle
NEAX2400 IMX Business Features and Specifications Page 464NDA-24221, Issue 3 S-7 Station Hunting - Circular Interactions (cont’d) b.) A direct call to Station A will respond to CALL FORWARDING-BUSY LINE [C-2]. c.) A call to the Station Hunting-Circular group will bypass Station A, if that station is both busy and has set CALL FORWARDING-BUSY LINE [C-2]. The next station in the group will ring. d.) A call forwarding-override call from Station B to Station A will hunt if Station A is busy. 5. STATION MESSAGE DETAIL RECORDING [S-10]: The number recorded is the telephone number where the call actually terminates. 6. ATTENDANT CAMP-ON WITH TONE INDICATION [A-1] and CALL WAITING-TERMINATING [C-12] features are superseded by STATION HUNTING-CIRCULAR. 7. A station in a Station Hunting-Circular Group must have a Route Restriction Class that will allow incoming route connections. If the connection is not allowed, a busy tone is returned. 8. When using a Phantom Number for a Circular Hunt station, consider the following: Whether to use the Phantom Number to start the station hunt or not can be selected by the APHN command. When using the Phantom Number, assign “1” in the “PH” parameter. If not, assign “0”. When Phantom Number is assigned to be used (“PH = 1”): Station hunt starts by dialing either the Circular Hunt station number or its Phantom Number. Both numbers can be the pilot number. When Phantom Number is assigned not to be used (“PH = 0”): Station hunt starts by dialing the Circular Hunt station number only. The feature is not provided when the Phantom Number is dialed. 9. This feature is not available for a call in recall state by CALL BACK [C-1] or CALL HOLD [C-6]. 10. When using a Phantom Telephone Number for a Circular Hunt station, consider the following: Whether to use the Phantom Telephone Number (PHTELN) to start the station hunt or not can be selected by the APHNL command. When using the PHTELN, assign “1” in the “PH” parameter. If not, assign “0”. When the Phantom Telephone Number is assigned to be used (when “PH = 1”): Station hunt starts by dialing either the Circular Hunt station number (telephone number) or its Phantom Telephone Number. Both numbers can be the pilot number. When the Phantom Telephone Number is assigned not to be used (when “PH = 0”): Station hunt starts by dialing the Circular Hunt station number (telephone number) only. The feature is not provided when the Phantom Telephone Number is dialed. Call to Station A, rings Station B Busy Station Idle Station Ringing StationStation A, Call Forward-B/DA to Station B, Is busy or idle Station B Secretary Station A Station C
NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 465 Station Hunting - Secretarial S-8 S-8 Station Hunting - Secretarial General Description This feature allows calls to a Hunt group to forward to a secretarial station when all the stations in the group are busy. Operating Procedure No manual operation is required. Service Conditions 1. When all stations within a Hunt group are busy, the incoming call is routed to the station programmed as the Secretarial Station. 2. If the Secretarial station is busy, the caller will hear a busy tone. 3. The maximum number of stations per Hunt group is 100. 4. A maximum of 255 Hunt groups can be overflowed to a Secretarial station. 5. There is no limit on the number of Hunt groups per system. 6. If a Hunt station has set CALL FORWARDING-ALL CALLS [C-5] or DO NOT DISTURB [D-21D], calls to the group will bypass the station. 7. Recalls from CALL BACK [C-1] and OUTGOING TRUNK QUEUING [O-2] will not hunt. 8. The terminating sequence of service features to a station is as follows: CALL FORWARDING - ALL CALLS [C-5] CALL FORWARDING - BUSY LINE [C-2] STATION HUNTING [S-7, S-8, S-9] CALL WAITING - ORIGINATING [C-31] CALL WAITING - TERMINATING [C-12] 9. This feature can be set on a node basis even in the use of telephone number. In other words, a Secretarial position can be assigned to a group for STATION HUNTING - TERMINAL [S-9] or STATION HUNTING - CIRCULAR [S-7], that is available on the Local Data Memory (LDM). If this is the case, the conditions are as follows: a.) A Secretarial Station for this feature must be assigned by the telephone number. b.) A Hunt Group (both Terminal or Circular) can have one Secretarial Station only (2 or more cannot be assigned per group). c.) Multiple Hunt Groups can share a common Secretarial Station. d.) A maximum of 4,096 Hunt Groups can have a Secretarial Station respectively per node. 10. The maximum number of Secretarial Stations in the FCCS network is 4,000. 11. Only the telephone number is allowable for the station assignment of this feature when activating via FCCS link. 12. A Hunt Group (Terminal, Circular) may have one Secretarial Station. 13. The Secretarial Station can be shared with the multiple Hunt Groups. 14. A maximum of 4,096 Hunt Groups have a secretarial station. Interactions 1. Secretaries are not counted as one of the 100 allowed stations per group. 2. STATION MESSAGE DETAIL RECORDING [S-10]: The number recorded is the telephone number where the call actually terminates.
NEAX2400 IMX Business Features and Specifications Page 466NDA-24221, Issue 3 S-9 Station Hunting - Terminal S-9 Station Hunting - Terminal General Description This feature enables calls placed to busy stations, other than Pilot stations of a Hunt group, to receive a busy tone rather than proceed through the normal hunting process. However, if the call is placed to the busy Pilot station of a Hunt group, station hunting will proceed as usual. Operating Procedure No manual operation is required. Service Conditions 1. If all lines in a Hunt group are busy, the caller will receive a busy tone. 2. The maximum number of stations per group is 100. 3. If a station within the Hunt group has set CALL FORWARDING ALL CALLS [C-5], the system will bypass that station and continue in hunt order. 4. There is no limit to the number of groups per system. 5. CALL FORWARDING - BUSY LINE [C-2] and ALL CALLS [C-5] are activated first, rather than STATION HUNTING, if the pilot station has this feature set. 6. The terminating sequence of service features to a station is as follows: CALL FORWARDING - ALL CALLS [C-5] CALL FORWARDING - BUSY LINE [C-2] STATION HUNTING [S-7, S-8, S-9] CALL WAITING - ORIGINATING [C-31] CALL WAITING - TERMINATING [C-12] 7. Only calls to the pilot number will cause the hunting sequence to operate. Calls to busy stations, other than the pilot number, will receive a busy tone. 8. If a phantom number is assigned to the pilot number, hunting may or may not occur by the System Data setting, when the phantom number is dialed. 9. Recall from CALL BACK [C-1] and OUTGOING TRUNK QUEUING [O-2] will not hunt. 10. This feature will be activated whenever the pilot number is dialed or terminated under the following conditions: a.) Dialed from a station, b.) Dialed from ATTENDANT CONSOLE [A-3], c.) Dialed from DID [D-8], d.) Dialed from TIE LINE [T-3], e.) Terminated by DIT [D-7], f.) Terminated by HOT LINE [H-1], g.) Terminated by OFF-HOOK ALARM [O-6], h.) Terminated by PRIORITY CALL [P-9]. 11. This feature can be programmed on a node basis even in the use of telephone numbers. In other words, the feature became available via the data written on the Local Data Memory (LDM), not only on the Data Memory (DM) or the Network Data Memory (NDM). If this is the case, the conditions are as follows: a.) The feature is to be programmed by using the telephone number of each station. b.) A hunting group can be configured by a maximum of 100 stations. c.) There is no limitation to the number of Circular Hunt groups per node.
NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 467 Station Hunting - Terminal S-9 Service Conditions (cont’d) d.) A station can belong to one hunting group only; it cannot belong to another group including that for STATION HUNTING - CIRCULAR [S-7] or UNIFORM CALL DISTRIBUTION (UCD) [U-1]. e.) When all stations to be hunted are busy, the incoming call is forwarded finally to the Secretarial Station. However, when the station is not assigned or is also busy, busy tone is provided to the caller. f.) A station, which has already been a member of an existing hunting group by the Physical Station Number (referred to below as the “feature via DM”), can also be a member of the additional hunting group by the telephone number (referred to below as the “feature via LDM”). g.) Station Hunt groups via DM and groups via LDM can not coexist in a system. h.) The “feature via LDM” cannot be used via FCCS, even though telephone numbers are used. i.) A Phantom Telephone Number assigned the telephone number for a pilot station, can also be a pilot number via the APHNL command setting (see Interactions). 12. This feature may be activated via FCCS. 13. The maximum number of Secretarial Stations in the FCCS network is 4,096. 14. When activating this feature via FCCS, the maximum number of stations per group is 100. 15. When activating this feature via FCCS, only the telephone number is allowable for the station assignment of this feature. 16. When activating this feature via FCCS, the station which has already been assigned as the pilot station of a Hunt Group-Terminal, the UCD controlling station, or a station of Circular Hunt Group cannot be assigned to the other Hunt Group-Terminal. 17. When using the FCH card: a.) Stations in four different nodes can be assigned to a Hunt Group. b.) When stations belonging to different nodes are assigned to a Hunt group, the station hunt may not be activated in assigned order if the stations are not assigned in continuous order within a node. First, the call is shifted to the station within the node of the Pilot station even though it is not in consecutive order (in the node, station hunt is activated in assigned order). After all the stations in the node are hunted, the station hunt is shifted to the next assigned station and the stations in the node are hunted in assigned order. The station hunt continues in this way until the idle station is found. See the figure below. Example : Station No. 1 is the pilot station. When the call encounters busy, the call is hunted in order of No. 3, No. 4 (hunted in the node of the pilot station) to No. 2, No. 6, No. 8 (hunted in the node C that accommodates the next station in assigned order) to No. 5, No. 7. Node A Node BNode C Note:Numbers under the stations show the assigned order. No.1 No.3 No.4 No.5 No.7 No.2 No.6 No.8 Pilot Station
NEAX2400 IMX Business Features and Specifications Page 468NDA-24221, Issue 3 S-9 Station Hunting - Terminal Service Conditions (cont’d) 18. The number of the Hunt Group is unlimited. 19. When all the stations in a Hunt Group are busy: a.) If a call is directed to a station belonging to a group that has no Secretarial Station, the caller will hear busy tone. b.) If a call is directed to a station belonging to a group that has a Secretarial Station, the call will be forwarded to the Secretarial Station. However, the caller will hear busy tone when the Secretarial Station is also busy. 20. When the telephone number and Physical Station Number assigned to a pilot station are identical, priority is attached to STATION HUNTING - TERMINAL via FCCS. 21. The incoming call terminated through FCCS link to the Station Hunt group, which is programmed by the Physical Station Number, is not hunted. 22. When CALL FORWARDING - ALL CALLS [C-5] has been set to the pilot station, a call directed to the pilot station is forwarded to the designated station. 23. When activating this feature via the FCCS network, when an incoming call to a pilot station is forwarded by CALL FORWARDING - BUSY LINE [C-2] and the forwarded party (also a member of another hunting group) is also busy, the resultant hunt target can be designated from the forwarding side group or the forwarded side group. This can be specified by the ASYDN command. Refer to Programming for further information. 24. Phantom telephone number (PHTELN) can also be assigned to each telephone number (a maximum of 16 PHTELNs per TELN, TELNs + PHTELNS in total equal 60,000 or less). The assigned PHTELN may or may not be the pilot number by the APHNN command setting. See details in Interactions. 25. STATION HUNTING - TERMINAL can be programmed on a node basis even in the use of telephone numbers. In other words, the feature became available via the data written on the Local Data Memory (LDM), not only on the Data Memory (DM) or the Network Data Memory (NDM). If this is the case, conditions are as follows: a.) The feature is to be programmed by using the telephone number (TELN) of each station. b.) A hunting group can be configured by a maximum of 100 stations. c.) There is no limitation to the number of hunting groups per node. d.) A station can belong to one hunting group only. A station cannot belong to another group including that for STATION HUNTING - CIRCULAR [S-7] or UNIFORM CALL DISTRIBUTION (UCD) [U-1]. e.) When all stations to be hunted are busy, the incoming call is forwarded finally to the Secretarial Station. However, when the Station is not assigned or is also in the busy state, a busy tone is provided to the caller. f.) A station, already a member of an existing hunting group by Physical Station Number (referred to below as the “feature via DM”), can also be a member of the additional hunting group by telephone number (referred to below as the “feature via LDM”). g.) The “feature via LDM”, though using the telephone numbers, cannot be used together with that via FCCS. h.) When Physical Station Number and telephone number assigned to a pilot station are identical, the “feature via LDM” takes priority over the “feature via DM”. i.) A Phantom telephone number, assigned to the telephone number for a pilot station, can also be a pilot number via the APHNL command setting. See details in Interactions. 26. When activating this feature via the FCCS network, when CALL FORWARDING - BUSY LINE [C-2] has been set to the pilot station, the service priority (CALL FORWARDING - BUSY LINE or Station Hunting) can be determined by the ASFC command.
NEAX2400 IMX Business Features and Specifications NDA-24221, Issue 3 Page 469 Station Hunting - Terminal S-9 Service Conditions (cont’d) 27. When activating this feature via the FCCS network, when CALL FORWARDING - BUSY LINE [C-2] or CALL FORWARDING - ALL CALLS [C-5] has been set to a member station and the station is busy, the station is skipped. 28. When activating this feature via the FCCS network, CALL FORWARDING - DON’T ANSWER [C-3], will respond to both pilot and non-pilot stations. 29. When activating this feature via the FCCS network, calling back for CALL BACK [C-1] or CALL HOLD [C-6] is not hunted. 30. Hot Line station can be assigned to a station of the Hunting Group activated via FCCS link. 31. A Station Hunting - Terminal group may accommodate members from four different Fusion Point Codes. Interactions 1. 255 secretaries are allowed for the system. Each time a secretary is assigned to a group, one of the 255 secretarial positions is expended, regardless of whether or not it is one secretary for multiple groups or different secretaries for multiple groups. 2. Secretaries are not counted as one of the 100 allowed stations per group. 3. The stations in the Station Hunting group must first be programmed with the ASDT command. 4. CALL FORWARDING-ALL CALLS [C-5]: If Station A, assigned to a Hunt group and not the Pilot station, activates CALL FORWARDING-ALL CALLS to Station B: a.) A direct call to Station A is forwarded to Station B. b.) Calls placed to the STATION HUNTING-TERMINAL group will bypass Station A. c.) When hunting occurs, if Station A is the only idle station in the hunting pattern, a busy tone is returned to the calling party. d.) During a Call Forward-Override call from Station B to Station A, if station A is idle, Station A will ring. If Station A is busy, the call will not hunt. e.) If the Pilot sets CALL FORWARDING-ALL CALLS [C-5] to Station B: During a Call Forward- Override call from Station B to the Pilot, if the Pilot station is idle, the Pilot will ring. If the Pilot station is busy, the call will hunt. Call to Station A will forward to Station B Call to Pilot Call to Pilot bypasses Station A, rings Station in Hunt Group Busy Station Idle Station Ringing Station Phantom StationSecretaryAvailable Other Hunt GroupRinging Hunt PhantomPilot Station AStation A, Call Forward- All to Station B, is idleStation B
NEAX2400 IMX Business Features and Specifications Page 470NDA-24221, Issue 3 S-9 Station Hunting - Terminal Interactions (cont’d) 5. CALL FORWARDING-BUSY LINE/DON’T ANSWER [C-2, 3]: If Station A is in a STATION HUNTING-TERMINAL group and not the Pilot station, it will activate CALL FORWARDING-BUSY LINE/DON’T ANSWER to Station B: a.) Any call to Station A will respond to CALL FORWARDING-DON’T ANSWER [C-3]. b.) A direct call to Station A will respond to CALL FORWARDING-BUSY LINE [C-2]. c.) A call to the STATION HUNTING-TERMINAL group will bypass Station A if that station is both busy and has set CALL FORWARDING-BUSY LINE [C-2]. The next station in the group will ring. d.) A CALL FORWARDING-OVERRIDE call from Station B to Station A will not hunt if Station A is busy. e.) If the Pilot sets CALL FORWARDING-BUSY LINE [C-2] to Station B: During a Call Forward- Override call from Station B to the Pilot, if the Pilot station is idle, the Pilot will ring. If the Pilot station is busy, the call will hunt. 6. STATION MESSAGE DETAIL RECORDING [S-10]: The number recorded is the telephone number where the call actually terminates. 7. STATION HUNTING-CIRCULAR supersedes the ATTENDANT CAMP-ON WITH TONE INDICATION [A-1] and CALL WAITING-TERMINATING [C-12] features. 8. When using a Phantom Number for the pilot station, consider the following: a.) Whether to use the Phantom Number to start the station hunt or not can be selected by the APHN command. When using the Phantom Number, assign “1” in the PH parameter. If not, assign “0”. b.) When PH = 1: Station hunt starts by dialing either the pilot station number or its Phantom Number. Both numbers can be the pilot number. Ringing Call to Station A will forward to Station B Call to Pilot Call to Pilot bypasses Call Forward-Busy, rings Station in Hunt Group Busy Station Idle Station Ringing Station Phantom StationSecretaryAvailable Other Hunt GroupHunt PhantomPilot Station AStation A, Call Forward- Busy to Station B, busy with Pilot Hunt call Station B