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Multi-Tech Systems Mvp-2400/2410/3010, Mvp-210/410/810 Voice/ip Gateways S000249C User Guide
Multi-Tech Systems Mvp-2400/2410/3010, Mvp-210/410/810 Voice/ip Gateways S000249C User Guide
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MultiVOIP User Guide Quick Start Instructions 51 Sample Phonebooks Enlarged Boise Voip Boise VoipInbound Phonebook Outbound PhonebookPrefix to RemovePrefix to AddDescription Incoming CallsDestin. PatternTo ta l DigitsPrefix to RemovePrefix to AddIP AddrDescription Outgoing Calls 1208 9, Incoming calls to PSTN, Boise Area91505 12 9 none204. 16.49. 74Outgoing calls to Santa Fe area 120833327 7 Incoming calls to extensions of company’s PBX system in Boise2 3 none 1505 444 3204. 16.49. 743-digit calls to Santa Fe employees (extensions 200 to 240) 91520 12 9 none 204. 16.49. 75Outgoing calls to Flagstaff area 6 3 none 1520 777 5204. 16.49. 753-digit calls to Flagstaff employees (extensions 600-630) Santa Fe Voip Santa Fe VoipInbound Phonebook Outbound PhonebookPrefix to RemovePrefix to AddDescription Incoming CallsDestin. PatternTo t a l DigitsPrefix to RemovePrefix to AddIP AddrDescription Outgoing Calls 1505 9, Incoming calls to PSTN, Santa Fe local calls91208 12 9 none 204. 16.49. 73Outgoing calls to Boise area 150544432 2 Incoming calls to extensions of company’s PBX system in Santa Fe7 3 none 1208 333 2204. 16.49. 733-digit calls to Boise employees (extensions 700-790) 91520 12 9 none 204. 16.49. 75Outgoing calls to Flagstaff area 6 3 none 1520 777 5204. 16.49. 753-digit calls to Flagstaff employees (extensions 600-630) Flagstaff Voip Flagstaff VoipInbound Phonebook Outbound PhonebookPrefix to RemovePrefix to AddDescription Incoming CallsDestin. PatternTo ta l DigitsPrefix to RemovePrefix to AddIP AddrDescription Outgoing Calls 1520 9, Incoming calls to PSTN, Flagstaff local calls91505 12 9 none204.16 .49.74Outgoing calls to Santa Fe area 152077756 6 Incoming calls to extensions of company’s PBX system in Flagstaff2 3 none 1505 444 3204.16 .49.743-digit calls to Santa Fe employees (extensions 200-240) 91208 12 9 none204.16 .49.73Outgoing calls to Boise area 7 3 none 1208 333 2204.16 .49.733-digit calls to Boise employees (extensions 700-790)
Quick Start Instructions MultiVOIP User Guide 52 Phonebook Worksheet Voip Location/ID:____________________________ Inbound PhonebookOutbound PhonebookPrefix to RemovePrefix to AddDescription Incoming CallsDestin.PatternTo t a lDigitsPrefix toRemovePrefixto AddIPAddrDescriptionOutgoing Calls Other Details: Voip Location/ID:____________________________ Inbound PhonebookOutbound PhonebookPrefix to RemovePrefix to AddDescription Incoming CallsDestin.PatternTo t a lDigitsPrefix toRemovePrefixto AddIPAddrDescriptionOutgoing Calls Other Details: Voip Location/ID:____________________________ Inbound PhonebookOutbound PhonebookPrefix to RemovePrefix to AddDescription Incoming CallsDestin.PatternTo t a lDigitsPrefix toRemovePrefixto AddIPAddrDescriptionOutgoing Calls Other Details:
MultiVOIP User Guide Quick Start Instructions 53 Enlarged Phonebook Worksheet
Quick Start Instructions MultiVOIP User Guide 54 Connectivity Test The procedures “Phone/IP Starter Configuration” and “Phonebook Starter Configuration” must be completed before you can do this procedure. 1. These connections must be made: Connections for digital MultiVOIPs (MVP-2400/2410/3010for analog MultiVOIPs (MVP-210/410/810) MultiVOIP to local PBX MultiVOIP to local phone station –OR-- MultiVOIP to extension of key phone system MultiVOIP to command PC MultiVOIP to command PC MultiVOIP to Internet MultiVOIP to Internet 2. Inbound Phonebook and Outbound Phonebook must both be set up with at least one entry in each. These entries must allow for connection between two voip units. 3. Console messages must be enabled. (If this has not been done already, go, in the MultiVOIP GUI, to Configuration | Logs and select the “Console Messages” checkbox. 4. You now need to free up the COM port connection (currently being used by the MultiVOIP program) so that the HyperTerminal program can use it. To do this, you can either (a) click on Connection in the sidebar and select “Disconnect” from the drop-down box, or (b) close down the MultiVOIP program altogether. 5. Open the HyperTerminal program.
MultiVOIP User Guide Quick Start Instructions 55 6. Use HyperTerminal to receive and record console messages from the MultiVOIP unit. To do so, set up HyperTerminal as follows (setup shown is for Windows NT4; details will differ slightly in other MS operating systems): In the upper toolbar of the HyperTerminal screen, click on the Properties button. In the “Connect To” tab of the Connection Properties dialog box, click on the Configure button. In the next dialog box, on the “General” tab, set “Maximum Speed” to 115200 bps. On the “Connection” tab, set connection preferences to: Data bits: 8 Parity: none Stop bits: 1 Click OK twice to exit settings dialog boxes. 7. Make VOIP call. for digital MultiVOIPs (MVP-2400/2410/3010for analog MultiVOIPs (MVP-210/410/810) Make call from an extension of the local PBX.Make call on a local phone line accessing PSTN directly or through key system
Quick Start Instructions MultiVOIP User Guide 56 8. Read console messages recorded on HyperTerminal. Console Messages from Originating VOIP. The voip unit that originates the call will send back messages like that shown below. [00026975] CAS[0] : RX : ABCD = 1, 1, 1, 1,Pstn State[1] TimeStamp : 26975 [00027190] CAS[0] : TX : ABCD = 1, 1, 1, 1 [00027190] PSTN: cas seizure detected on 0 [00027440] CAS[0] : TX : ABCD = 0, 0, 0, 0 [00033290] PSTN:call detected on 0 num=17637175662* [00033290] H323IF[0]:destAddr = TA:200.2.10.5:1720,NAME:Mounds View,TEL:17637175662,17637175662 [00033290] H323IF[0]:srcAddr = NAME:New York,TA:200.2.9.20 [00033440] H323IF [0]:cmCallStateProceeding [00033500] H323[0]: Remote Information (Q931): MultiVOIP - T1 [00033565] CAS[0] : TX : ABCD = 1, 1, 1, 1 [00033675] H323IF [0]: MasterSlaveStatus=Slave [00033675] H323IF[0]:FastStart Setup Not Used [00033690] CAS[0] : TX : ABCD = 1, 1, 1, 1 [00033755] H323IF[0]: Coder used g7231 [00033810] PSTN:pstn call connected on 0
MultiVOIP User Guide Quick Start Instructions 57 Console Messages from Terminating VOIP. The voip unit connected to the phone where the call is answered will send back messages like that shown below. [00170860] H323[0]: New incoming call [00170860] PSTNIF : Placing call on channel 0 Outbound digit 7175662 [00170885] CAS[0] : TX : ABCD = 1, 1, 1, 1 [00171095] H323IF [0]: MasterSlaveStatus=Master [00171105] CAS[0] : RX : ABCD = 1, 1, 1, 1,Pstn State[7] TimeStamp : 171105 [00171105] H323IF[0]: Coder used g7231 [00171110] H323IF[0]:FastStart Setup Not Used [00171110] H323IF[0]: Already opened the outgoing logical channel [00171110] H323IF[0]: Coder used g7231 [00171315] CAS[0] : RX : ABCD = 0, 0, 0, 0,Pstn State[9] TimeStamp : 171315 [00172275] PSTN: dialing digit ended on 0 [00172285] PSTN: pstn proceeding indication on 0 [00172995] CAS[0] : RX : ABCD = 1, 1, 1, 1,Pstn State[12] TimeStamp : 172995 [00173660] CAS[0] : TX : ABCD = 1, 1, 1, 1 [00173760] PSTN:pstn call connected on 0 9. When you see the following message, end-to-end voip connectivity has been achieved. “ PSTN: pstn call connected on X” where x is the number of the voip channel carrying the call 10. If the HyperTerminal messages do not confirm connectivity, go to the Troubleshooting procedure below.
Quick Start Instructions MultiVOIP User Guide 58 Troubleshooting If you cannot establish connectivity between two voips in the system, follow the steps below to determine the problem. 1. Ping both MultiVOIP units to confirm connectivity to the network. 2. Verify the telephone connections. A. For MVP2400, MVP2410, or MVP3010. Check cabling. Are connections well seated? To correct receptacle? Is the ONL LED on? (If on, ONL indicates that the MultiVOIP is online on the network.) Are T1/E1/PRI Parameter settings correct? B. For MVP210, MVP410, or MVP810. Check cabling. Are connections well seated? To correct receptacle? Are telephone Interface Parameter settings correct? 3. Verify phonebook configuration. 4. Observe console messages while placing a call. Look for error messages indicating phonebook problems, network problems, voice- coder mismatches, etc.
Mechanical Installation & Cabling MultiVOIP User Guide 60 Introduction The MultiVOIP models MVP210 and MVP2400 are table-top units and can be handled easily by one person. However, the MVP410, MVP810, MVP2410, and MVP3010 are somewhat heavier units. When these units are to be installed into a rack, two able-bodied persons should participate. Please read the safety notices before beginning installation. Safety Warnings Lithium Battery Caution A lithium battery on the voice/fax channel board provides backup power for the timekeeping capability. The battery has an estimated life expectancy of ten years. When the battery starts to weaken, the date and time may be incorrect. If the battery fails, the board must be sent back to Multi-Tech Systems for battery replacement. Warning: There is danger of explosion if the battery is incorrectly replaced. Safety Warnings Telecom 1. Never install telephone wiring during a lightning storm. 2. Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations. 3. This product is to be used with UL and cUL listed computers. 4. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. 5. Use caution when installing or modifying telephone lines. 6. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electrical shock from lightning. 7. Do not use a telephone in the vicinity of a gas leak. 8. To reduce the risk of fire, use only 26 AWG or larger telecommunication line cord.