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Multi-Tech Systems Mvp-2400/2410/3010, Mvp-210/410/810 Voice/ip Gateways S000249C User Guide

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    							Voice / Fax over IP Networks
    User Guide for Voice/IP Gateways
    Digital Models
    (T1, E1, ISDN-PRI):
    MVP2400
    MVP2410
    MVP3010
    Analog Models:
    MVP210
    MVP410
    MVP810 
    						
    							2
    User Guide
    S000249C
    Analog MultiVOIP Units (Models MVP210, MVP410 & MVP810)
    Digital MultiVOIP Units (Models MVP2400, MVP2410, MVP3010,
    MVP24-48 and MVP30-60)
    This publication may not be reproduced, in whole or in part, without prior
    expressed written permission from Multi-Tech Systems, Inc. All rights
    reserved.
    Copyright © 2002, by Multi-Tech Systems, Inc.
    Multi-Tech Systems, Inc. makes no representations or warranties with respect
    to the contents hereof and specifically disclaims any implied warranties of
    merchantability or fitness for any particular purpose. Furthermore, Multi-Tech
    Systems, Inc. reserves the right to revise this publication and to make changes
    from time to time in the content hereof without obligation of Multi-Tech
    Systems, Inc. to notify any person or organization of such revisions or changes.
    Record of Revisions
    Revision Description
          AInitial Release.
     (05/10/02) 
      BIndex added.
     (05/24/02) 
      CUpdated for 4.03/6.03 software.
     (10/11/02) 
    Patents
    This Product is covered by one or more of the following U.S. Patent Numbers:
    5.301.274; 5.309.562; 5.355.365; 5.355.653; 5.452.289; 5.453.986. Other Patents
    Pending.
    Trademark
    Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo.  Windows and
    NetMeeting are registered trademarks of Microsoft.
    Multi-Tech Systems, Inc.
    2205 Woodale Drive
    Mounds View, Minnesota 55112
    (763) 785-3500 or (800) 328-9717
    U.S. Fax:  763-785-9874
    Technical Support:  (800) 972-2439
    http://www.multitech.com 
    						
    							3
    CONTENTS
    CONTENTS ................................................................................................................ 3
    CHAPTER 1: OVERVIEW ....................................................................................... 7
    A
    BOUT THIS MANUAL............................................................................................... 8
    I
    NTRODUCTION TO TI MULTIVOIPS (MVP2400, MVP2410, & MVP24-48) ......... 10
    T1 Front Panel LEDs.......................................................................................... 12
    T1 LED Descriptions .......................................................................................... 13
    I
    NTRODUCTION TO EI MULTIVOIPS  (MVP3010 & MVP30-60) ............................ 14
    E1 Front Panel LEDs ......................................................................................... 16
    E1 LED Descriptions .......................................................................................... 16
    I
    NTRODUCTION TO ANALOG MULTIVOIPS  (MVP-210/410/810 & MVP428)........ 18
    Analog MultiVOIP Front Panel LEDs................................................................ 20
    Analog MultiVOIP LED Descriptions ................................................................ 21
    C
    OMPUTER REQUIREMENTS..................................................................................... 22
    S
    PECIFICATIONS....................................................................................................... 23
    Specs for Digital T1 MultiVOIP Units ................................................................ 23
    Specs for Digital E1 MultiVOIP Units................................................................ 24
    Specs for Analog MultiVOIP Units ..................................................................... 25
    I
    NSTALLATION AT A GLANCE.................................................................................. 26
    R
    ELATED DOCUMENTATION.................................................................................... 26
    CHAPTER 2: QUICK START INSTRUCTIONS................................................. 27
    I
    NTRODUCTION........................................................................................................ 28
    M
    ULTIVOIP STARTUP TASKS................................................................................. 28
    Phone/IP Details *Absolutely Needed* Before Starting the Installation............ 29
    Gather IP Information...................................................................................................29
    Gather Telephone Information .....................................................................................29
    Gather Telephone Information .....................................................................................30
    Gather Telephone Information .....................................................................................30
    Obtain Email Address for VOIP (for email call log reporting).....................................31
    Identify Remote VOIP Site to Call ...............................................................................31
    Identify VOIP Protocol to be Used ...............................................................................31
    Placement ........................................................................................................... 32
    The Command/Control Computer (Specs & Settings) ........................................ 32
    Quick Hookups.................................................................................................... 33
    Load MultiVOIP Control Software onto PC ....................................................... 35
    Phone/IP Starter Configuration.......................................................................... 36
    Phonebook Starter Configuration (with remote voip)......................................... 39
    Outbound Phonebook ...................................................................................................39
    Inbound Phonebook......................................................................................................43
    Phonebook Tips .................................................................................................. 46
    Phonebook Example ........................................................................................... 49
    Connectivity Test................................................................................................. 54
    Troubleshooting .................................................................................................. 58 
    						
    							Contents MultiVOIP User Guide
    4
    CHAPTER 3: MECHANICAL INSTALLATION AND CABLING ................... 59
    I
    NTRODUCTION........................................................................................................ 60
    S
    AFETY WARNINGS................................................................................................. 60
    Lithium Battery Caution ..................................................................................... 60
    Safety Warnings Telecom.................................................................................... 60
    U
    NPACKING YOUR MULTIVOIP .............................................................................. 61
    Unpacking the MVP2410/3010 ........................................................................... 61
    Unpacking the MVP2400 .................................................................................... 62
    Unpacking the MVP410/810............................................................................... 63
    Unpacking the MVP210 ...................................................................................... 64
    R
    ACK MOUNTING INSTRUCTIONS FOR MVP2410/3010 & MVP410/810 ................ 65
    Safety Recommendations for Rack Installations ................................................. 66
    19-Inch Rack Enclosure Mounting Procedure.................................................... 67
    C
    ABLING.................................................................................................................. 68
    Cabling Procedure for MVP2410/3010 .............................................................. 68
    Cabling Procedure for MVP2400 ....................................................................... 69
    Cabling Procedure for MVP410/810 .................................................................. 70
    Cabling Procedure for MVP210 ......................................................................... 72
    CHAPTER 4: SOFTWARE INSTALLATION ..................................................... 74
    I
    NTRODUCTION........................................................................................................ 75
    L
    OADING MULTIVOIP SOFTWARE ONTO THE PC.................................................... 75
    U
    N-INSTALLING THE MULTIVOIP CONFIGURATION SOFTWARE............................. 82
    CHAPTER 5: TECHNICAL CONFIGURATION FOR DIGITAL T1/E1
    MULTIVOIPS (MVP2400, MVP2410, MVP3010) ................................................ 86
    C
    ONFIGURING THE DIGITAL T1/E1 MULTIVOIP ..................................................... 87
    L
    OCAL CONFIGURATION.......................................................................................... 89
    Pre-Requisites ..................................................................................................... 89
    IP Parameters................................................................................................................89
    T1 Telephony Parameters (for MVP2400 & MVP2410)..............................................90
    E1 Telephony Parameters (for MVP3010) ...................................................................91
    SMTP Parameters (for email call log reporting)...........................................................92
    Local Configuration Procedure (Summary) ....................................................... 93
    Local Configuration Procedure (Detailed)......................................................... 94
    CHAPTER 6: TECHNICAL CONFIGURATION FOR ANALOG
    MULTIVOIPS (MVP210/410/810)........................................................................ 161
    C
    ONFIGURING THE ANALOG MULTIVOIP ............................................................. 162
    L
    OCAL CONFIGURATION........................................................................................ 165
    Pre-Requisites ................................................................................................... 165
    IP Parameters..............................................................................................................165
    Analog Telephony Interface Parameters  (for MVP210/410/810) ..............................166
    SMTP Parameters (for email call log reporting).........................................................167
    Local Configuration Procedure (Summary) ..................................................... 168
    Local Configuration Procedure (Detailed)....................................................... 169 
    						
    							MVP3000 MultiVOIP User GuideMultiVOIP Overview
    5
    CHAPTER 7: T1 PHONEBOOK CONFIGURATION ...................................... 235
    C
    ONFIGURING THE MVP2400/2410  MULTIVOIP PHONEBOOKS.......................... 236
    T1 P
    HONEBOOK EXAMPLES................................................................................... 254
    3 Sites, All-T1 Example..................................................................................... 254
    Configuring Mixed Digital/Analog VOIP Systems ........................................... 260
    Call Completion Summaries ............................................................................. 270
    Variations in PBX Characteristics.................................................................... 273
    CHAPTER 8: E1 PHONEBOOK CONFIGURATION ...................................... 274
    MVP3010 I
    NBOUND AND OUTBOUND MULTIVOIP PHONEBOOKS....................... 275
    Free Calls:  One VOIP Site to Another............................................................. 276
    Local Rate Calls:  Within Local Calling Area of Remote VOIP ....................... 277
    National Rate Calls:  Within Nation of Remote VOIP Site ............................... 279
    Inbound versus Outbound Phonebooks............................................................. 280
    P
    HONEBOOK CONFIGURATION PROCEDURE........................................................... 284
    E1 P
    HONEBOOK EXAMPLES................................................................................... 298
    3 Sites, All-E1 Example .................................................................................... 298
    Configuring Digital & Analog VOIPs in Same System..................................... 305
    Call Completion Summaries .......................................................................................314
    Variations in PBX Characteristics.................................................................... 317
    International Telephony Numbering Plan Resources ....................................... 318
    CHAPTER 9: ANALOG PHONEBOOK CONFIGURATION ......................... 320
    CHAPTER 10: OPERATION AND MAINTENANCE ...................................... 322
    O
    PERATION AND MAINTENANCE........................................................................... 323
    System Information screen ................................................................................ 323
    Statistics Screens............................................................................................... 325
    About Call Progress.......................................................................................... 325
    About Logs ........................................................................................................ 331
    About Reports ................................................................................................... 334
    About IP Statistics............................................................................................. 335
    About T1/E1 Statistics....................................................................................... 339
    M
    ULTIVOIP PROGRAM MENU ITEMS..................................................................... 347
    Date and Time Setup ......................................................................................... 349
    Obtaining Updated Firmware........................................................................... 349
    Implementing a Software Upgrade ................................................................... 353
    Identifying Current Firmware Version .......................................................................353
    Downloading Firmware ..............................................................................................354
    Downloading CAS Protocol .......................................................................................357
    Downloading Factory Defaults ...................................................................................360
    Setting and Downloading User Defaults .......................................................... 362
    Setting a Password (Windows GUI) ................................................................. 364
    Setting a Password (Web Browser GUI) .......................................................... 367
    Un-Installing the MultiVOIP Software ............................................................. 368
    Upgrading Software.......................................................................................... 370
    FTP S
    ERVER FILE TRANSFERS (“DOWNLOADS”)................................................... 371 
    						
    							Contents MultiVOIP User Guide
    6
    WEB BROWSER INTERFACE................................................................................... 381
    S
    YSLOG SERVER FUNCTIONS................................................................................ 386
    CHAPTER 11: WARRANTY, SERVICE, AND TECH SUPPORT.................. 389
    L
    IM ITED WARRANTY............................................................................................. 390
    R
    EPAIR PROCEDURES FOR U.S. AND CANADIAN CUSTOMERS............................... 390
    T
    ECHNICAL SUPPORT............................................................................................. 392
    Contacting Technical Support .......................................................................... 392
    CHAPTER 12: REGULATORY INFORMATION ............................................ 393
    EMC, Safety, and R&TTE Directive Compliance ............................................. 394
    FCC D
    ECLARATION............................................................................................... 394
    Industry Canada ............................................................................................... 395
    FCC Part 68 Telecom ....................................................................................... 395
    Canadian Limitations Notice ............................................................................ 396
    APPENDIX A: EXPANSION CARD INSTALLATION
    (MVP24-48 & MVP30-60)...................................................................................... 397
    I
    NSTALLATION....................................................................................................... 398
    O
    PERATION............................................................................................................ 400
    APPENDIX B:  CABLE PINOUTS ...................................................................... 401
    A
    PPENDIX B:  CABLE PINOUTS.............................................................................. 402
    Command Cable ............................................................................................... 402
    Ethernet Connector........................................................................................... 402
    T1/E1 Connector............................................................................................... 403
    Voice/Fax Channel Connectors ........................................................................ 403
    APPENDIX C:  TCP/UDP PORT ASSIGNMENTS ........................................... 405
    W
    ELL KNOWN PORT NUMBERS............................................................................. 406
    P
    ORT NUMBER ASSIGNMENT LIST......................................................................... 406
    APPENDIX D:  INSTALLATION INSTRUCTIONS
    FOR MVP428 UPGRADE CARD......................................................................... 407
    INDEX ..................................................................................................................... 413 
    						
    							7
    Chapter 1: Overview 
    						
    							Overview MultiVOIP User Guide
    8
    About This Manual
    This manual is about Voice-over-IP products made by  Multi-Tech
    Systems, Inc.  It describes three product groups.
    1. T1 Digital MultiVOIP units, models MVP2400, MVP2410, and
    the capacity-doubling add-on expansion card, model MVP24-
    48.
    2. E1 Digital MultiVOIP units, models, MVP3010 and the
    capacity-doubling add-on expansion card, model MVP30-60.
    3. Analog MultiVOIP units, models MVP810, MVP410, and
    MVP210.
    The table below describes the vital characteristics of these various
    models.
    MultiVOIP Product Family
    ModelDescriptionMVP
    2400MVP
    2410MVP
    24-48MVP
    3010MVP
    30-60
    FunctionT1
    digital
    VOIP
    unitT1
    digital
    VOIP
    unitT1
    digital
    VOIP
    add-on
    cardE1
    digital
    VOIP
    unitE1
    digital
    VOIP
    add-on
    card
    Capacity24
    channels24
    channels24
    added
    channels30
    channels30
    added
    channels
    Chassis/
    Mountingtable
    top19” 1U
    rack
    mountcircuit
    card
    only19” 1U
    rack
    mountcircuit
    card
    only
    ModelDescriptionMVP
    810MVP
    428MVP
    410MVP
    210
    Functionanalog
    voipadd-on
    cardanalog
    voipanalog
    voip
    Capacity8
    channels4 added
    channels4
    channels2
    channels
    Chassis/
    Mounting19” 1U
    rack
    mountcircuit
    card
    only19” 1U
    rack
    mounttable
    top 
    						
    							MultiVOIP User Guide Overview
    9
    Variable Model/Version Icon and Typography.  The MultiVOIP
    product family is a coordinated set of products that can operate with
    each other in a seamless fashion.  For example, both the digital and
    analog MultiVOIP units use the same graphic user interface (GUI) in
    the MultiVOIP configuration software and both operate under a single
    GUI in the MultiVoipManager remote management software. Because
    this is the case, the various model numbers and version numbers of
    MultiVOIP family products will each appear in various dialog boxes
    and commands.  But instead of showing these dialog boxes once for
    each model in this manual, we substitute the following icon.
    Figure 1-1:  Variable Model/Version Icon
    It indicates that, whatever MultiVOIP model you are using, all details
    except the very model and version numbers themselves will be the
    same regardless of the MultiVOIP model used.  Also, in some cases, we
    will use other typographic devices, like blank underlining
    (“MultiVOIP ____”) to denote information that applies to any
    and all of the products in this product family. 
    						
    							Overview MultiVOIP User Guide
    10
    Introduction to TI MultiVOIPs (MVP2400,
    MVP2410, & MVP24-48)
    We proudly present MultiTech’s T1 Digital Multi-VOIP products.  
    The MVP2400 is a table-top model; the MVP2410 is a rack-mount
    model; and the MVP24-48 is an add-on expansion card that doubles the
    capacity of the MVP2410 without adding another chassis.  All of these
    voice-over-IP products have fax capabilities.  All adhere to the North
    American standard of T1 trunk telephony using digital 24-channel
    time-division multiplexing, which allows 24 phone conversations to
    occur on the T1 line simultaneously.  All can also accommodate T1 lines
    of the ISDN Primary Rate Interface type (ISDN-PRI).
    Scale-ability.  The MVP2400 and MVP2410 are tailored to companies
    needing more than a few voice-over-IP lines, but not needing carrier-
    class equipment.  When expansion is needed, the MVP2410 can be field-
    upgraded into a dual T1 unit by installing the MVP24-48 kit, which is
    essentially a second MultiVOIP motherboard that fits in an open
    expansion-card slot in the MVP2410.  The upgraded dual unit then
    accommodates two T1 lines.
    T1 VOIP Traffic.  The MVP2400/2410 accepts its outbound traffic from
    a T1 trunk that’s connected to either a PBX or to a telco/carrier.  The
    MVP2400/2410 transforms the telephony signals into IP packets for
    transmission on LANs, WANs, or the Internet.  Inbound IP data traffic
    is converted to telephony data and signaling.
    When connected to PBX.  When connected to a PBX, the
    MVP2400/2410 creates a network node served by 10/100-Base T
    connections.  Local PBX phone extensions gain toll-free access to all
    phone stations directly connected to the VOIP network.  Phone
    extensions at any VOIP location also gain toll-free access to the entire
    local public-switched telephone network (PSTN) at every other VOIP
    location in the system.
    When connected to PSTN.  When the  T1 line(s) connected to the
    MVP2400/2410 are connected directly to the PSTN, the unit becomes a
    Point-of-Presence server dedicated to local calls off-net.
    H.323 & SIP.  Being H.323 compatible, the MVP2400/2410 can place
    calls to telephone equipment at remote IP network locations that also
    contain H.323 compatible voice-over-IP gateways.  It will interface with
    H.323 software and H.323 gatekeeper units. H.323 specifications also
    bring to voip telephony many special features common to conventional
    telephony.  H.323 features of this kind that have been implemented into
    the MuliVOIP include Call Hold, Call Waiting, Call Name 
    						
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