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Multi-Tech Systems Mvp-2400/2410/3010, Mvp-210/410/810 Voice/ip Gateways S000249C User Guide
Multi-Tech Systems Mvp-2400/2410/3010, Mvp-210/410/810 Voice/ip Gateways S000249C User Guide
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MultiVOIP User Guide Analog Phonebook Configuration 321 Phonebooks for Series II analog MultiVOIP units (MVP210, MVP410, and MVP810) are, in principle, configured the same as phonebooks for digital MultiVOIP products that would operate in the same environment (under either North American or European telephony standards, T1 or E1). Therefore, if you are operating an analog MultiVOIP unit in a North American telephony environment, you will find useful phonebook instructions and examples in Chapter 7: T1 Phonebook Configuration. If you are operating an analog MultiVOIP unit in a European telephony environment, you will find useful phonebook instructions and examples in Chapter 8: E1 Phonebook Configuration. Most of the examples in Chapters 7 and 8 describe systems containing both digital and analog MultiVOIP units. You will also find useful information in Chapter 2: Quick Start Guide. See especially these sections: Phonebook Starter Configuration Phonebook Tips Phonebook Example (One Common Situation) Chapter 2 also contains a “Phonebook Worksheet” section. You may want to print out several worksheet copies. Paper copies can be very helpful in comparing phonebooks at multiple sites at a glance. This will assist you in making the phonebooks clear and consistent and will reduce ‘surfing’ between screens on the configuration program.
Operation and Maintenance MultiVOIP User Guide 322 Chapter 10: Operation and Maintenance
MultiVOIP User Guide Operation and Maintenance 323 Operation and Maintenance Although most Operation and Maintenance functions of the software are in the Statistics group of screens, an important summary appears in the System Information of the Configuration screen group. System Information screen This screen presents vital system information at a glance. Its primary use is in troubleshooting. This screen is accessible via the Configuration pulldown menu, the Configuration sidebar menu, or by the keyboard shortcut Ctrl + Alt + Y. System Information Parameter Definitions Field Name Values Description Boot Code Versionnn.nnIndicates the version of the code that is used at the startup (booting) of the voip. The boot code version is independent of the software version. Mac Addressalpha- numericDenotes the number assigned as the voip unit’s unique Ethernet address. Up Timehours: mm:ssIndicates how long the voip has been running since its last booting.
Operation and Maintenance MultiVOIP User Guide 324 The frequency with which the System Information screen is updated is determined by a setting in the Logs screen
MultiVOIP User Guide Operation and Maintenance 325 Statistics Screens Ongoing operation of the MultiVOIP, whether it is in a MultiVOIP/PBX setting or MultiVOIP/telco-office setting, can be monitored for performance using the Statistics functions of the MultiVOIP software. About Call Progress Accessing Call-Progress Statistics Channel Icons (Main Screen Lower Left) Channel icons are green when data traffic is present, red when idle. Pulldown Icon Shortcut Sidebar Alt + A
Operation and Maintenance MultiVOIP User Guide 326 The Call Progress Details Screen
MultiVOIP User Guide Operation and Maintenance 327 Call Progress Details: Field Definitions Field Name Values Description Channel 1-n Number of data channel or time slot on which the call is carried. This is the channel for which call- progress details are being viewed. Call Details Duration Hours: Minutes: SecondsThe length of the call in hours, minutes, and seconds (hh:mm:ss). Mode Voice or FAXIndicates whether the call being described was a voice call or a FAX call. Voice Coder G.723, G.729, G.711, etc.The voice coder being used on this call. Packets Sent integer value The number of data packets sent over the IP network in the course of this call. Packets Rcvd integer value The number of data packets received over the IP network in the course of this call. Bytes Sent integer value The number of bytes of data sent over the IP network in the course of this call. Bytes Rcvd integer value The number of bytes of data received over the IP network in the course of this call. Packets Lost integer value The number of voice packets from this call that were lost after being received from the IP network. Outbound Digits0-9, #, * The digits transmitted by the MultiVOIP to the PBX/telco for this call. Prefix MatchedDisplays the dialed digits that were matched to a phonebook entry.
Operation and Maintenance MultiVOIP User Guide 328 Call Progress Details: Field Definitions (cont’d) From – To Details Description Gateway Namealphanumeric stringIdentifier for the VOIP gateway that handled this call. IP Address x.x.x.x, where x has a range of 0 to 255IP address from which the call was received. Options SC, FEC Displays VOIP transmission options in use on the current call. These may include Forward Error Correction or Silence Compression. Silence CompressionSC “SC” stands for Silence Compression. With Silence Compression enabled, the MultiVOIP will not transmit voice packets when silence is detected, thereby reducing the amount of network bandwidth that is being used by the voice channel. Forward Error CorrectionFEC “FEC” stands for Forward Error Correction. Forward Error Correction enables some of the voice packets that were corrupted or lost to be recovered. FEC adds an additional 50% overhead to the total network bandwidth consumed by the voice channel. Default = Off
MultiVOIP User Guide Operation and Maintenance 329 Call Progress Details: Field Definitions (cont’d) Field Name Values Description Supplementary Services Status Call on Hold alphanumeric Describes held call by its IP address source, location/gateway identifier, and hold duration. Location/gateway identifiers comes from Gateway Name field in Phone Book Configuration screen of remote voip. Call Waiting alphanumeric Describes waiting call by its IP address source, location/gateway identifier, and hold duration. Location/gateway identifiers comes from Gateway Name field in Phone Book Configuration screen of remote voip.
Operation and Maintenance MultiVOIP User Guide 330 Call Progress Details: Field Definitions (cont’d) Field Name Values Description Supplementary Services Status Caller ID There are four values: “Calling Party + identifier”; “Alerting Party + identifier”; “Busy Party + identifier”; and “Connected Party + identifier”This field shows the identifier and status of a remote voip (which has Call Name Identification enabled) with which this voip unit is currently engaged in some voip transmission. The status of the engagement (Connected, Alerting, Busy, or Calling) is followed by the identifier of a specific channel of a remote voip unit. This identifier comes from the “Caller Id” field in the Supplementary Services screen of the remote voip unit. Status hangup, active Shows condition of current call. Call Control StatusTun, FS + Tun, AE, MuxDisplays the H.323 version 4 features in use for the selected call. These include tunneling (Tun), Fast Start with tunneling (FS + Tun), Annex E multiplexed UDP call signalling transport (AE), and Q.931 Multiplexing (Mux). See Phonebook Configuration Parameters (in T1 or E1 chapters) for more on H.323v4 features.