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Multi-Tech Systems Mvp-2400/2410/3010, Mvp-210/410/810 Voice/ip Gateways S000249C User Guide

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    							MultiVOIP User Guide Quick Start Instructions
    41
    5. In the “Destination Pattern” field of the Add/Edit Outbound
    Phonebook screen, enter the digits from step 4 followed by the digits
    from step 3.
    North America,
    Long-Distance Example
    Euro, National Call
    Example
    Seattle-Chicago system.
    Answer:  enter 81312 as
    Destination Pat-
    tern in Outbound
    Phone-book of
    Seattle voip.
    London/Birming. system.
    Leading zero of
    Birmingham area code is
    dropped when combined
    with national-dialing
    access code. (Such
    practices vary by country.)
    Answer: enter 90121 as
    Destination Pat-
    tern in Outbound
    Phonebook of
    London voip.
    Not 900121.
    Euro, International Call Example
    Rotterdam/Bordeaux system.
    Answer: enter 903305 as Destination Pattern in
    Outbound Phonebook of Rotterdam voip. 
    						
    							Quick Start Instructions MultiVOIP User Guide
    42
    6. Tally up the number of digits that must be dialed to reach the  remote
    voip site (including prefix digits of all types).  Enter this number in
    the “Total Digits” field.
    North America,
    Long-Distance Example
    Euro, National Call
    Example
    Seattle-Chicago system.
    To complete Seattle-to-
    Chicago call, 81312 must be
    followed by the 7-digit local
    phone number in Chicago.
    Answer:  enter 12 as number
    of Total Digits in
    Outbound Phone-
    book of Seattle
    voip.
    London/Birming. system.
    To complete London-to-
    Birmingham call, 90121 must
    be followed by the 7-digit
    local phone number in
    Birmingham.
    Answer:  enter 12 as number
    of Total Digits in
    Outbound Phone-
    book of London
    voip.
    Euro, International Call Example
    Rotterdam/Bordeaux system.
    To complete Rotterdam-to-Bordeaux call, 903305  must
    be followed by 8-digit local phone number in Bordeaux.
    Answer: enter 14 as number of Total Digits in
    Outbound Phonebook of Rotterdam voip.
    7. In the “Remove Prefix” field, enter the initial PBX access digit
    (“8” or “9”).
    North America,
    Long-Distance Example
    Euro, National Call
    Example
    Seattle-Chicago system.
    Answer:  enter 8  in “Remove
    Prefix” field of
    Seattle Outbound
    Phonebook.
    London/Birming. system.
    Answer: enter 9 in “Remove
    Prefix” field of
    London Outbound
    Phonebook.
    Euro, International Call Example
    Rotterdam/Bordeaux system.
    Answer: enter 9 in “Remove Prefix” field of Outbound
    Phonebook for Rotterdam voip.
    Some PBXs will not ‘hand off’ the “8” or “9” to the voip.  But for those PBX
    units that do, it’s important to enter the “8” or “9” in the “Remove Prefix” 
    						
    							MultiVOIP User Guide Quick Start Instructions
    43
    field in the Outbound Phonebook.  This precludes the problem of having to
    make two inbound phonebook entries at remote voips, one to account for
    situations where “8” is used as the PBX access digit, and another for when
    “9” is used.
    8. Select the voip protocol that you will use (H.323 or SIP).
    9. Click OK to exit from the Add/Edit Outbound Phonebook screen.
    Inbound Phonebook
    1. Open the MultiVOIP program.  
    (Start | MultiVOIP xxx | Configuration
    2. Go to Phone Book | PhoneBook Modify | Inbound Phonebook
    | Add Entry.
    3. In the “Remove Prefix” field, enter your local calling code (area code,
    country code, city code, etc.) preceded by any other “access digits”
    that are required to reach your local site from the remote voip
    location (think of it as though the call were being made through the
    PSTN – even though it will not be).
    North America,
    Long-Distance Example
    Euro, National Call
    Example
    Seattle-Chicago system.
    Seattle is area 206. Chicago
    employees must dial 81
    before dialing any Seattle
    number on the voip system.
    Answer:  1206 is prefix to be
    removed by local
    (Seattle) voip.
    London/Birming. system.
    Inner London is 0207 area.
    Birmingham employees must
    dial 9 before dialing any
    London number on the voip
    system.
    Answer: 0207 is prefix to be
    removed by local
    (London) voip.
    Euro, International Call Example
    Rotterdam/Bordeaux system.
    Rotterdam is country code 31, city code 010.  Bordeaux
    employees must dial 903110 before dialing any
    Rotterdam number on the voip system.
    Answer: 03110 is prefix to be removed by local
    (Rotterdam) voip. 
    						
    							Quick Start Instructions MultiVOIP User Guide
    44
    4. In the “Add Prefix” field, enter any digits that must be dialed from
    your local voip to gain access to the PSTN.
    North America,
    Long-Distance Example
    Euro, National Call
    Example
    Seattle-Chicago system.
    On Seattle PBX, “9” is used to
    get an outside line.
    Answer:  9 is prefix to be
    added by local
    (Seattle) voip.
    London/Birming. system.
    On London PBX, “9” is used
    to get an  outside line.
    Answer: 9 is prefix to be
    added by local
    (London) voip.
    Euro, International Call Example
    Rotterdam/Bordeaux system.
    On Rotterdam PBX, “9” is used to get an outside line.
    Answer: 9 is prefix to be added by local (Rotterdam)
    voip.
    5. In the “Channel Number” field, enter “0.”  A zero value means the
    voip unit will assign the call to an available channel.  If desired,
    specific channels can be assigned to specific incoming calls (i.e., to
    any set of calls received with a particular incoming dialing pattern). 
    						
    							MultiVOIP User Guide Quick Start Instructions
    45
    6. In the “Description” field, it is useful to describe the ultimate
    destination of the calls.  For example, in a New York City voip
    system, “incoming calls to Manhattan office,” might describe a
    phonebook entry, as might the descriptor “incoming calls to NYC
    local calling area.”  The description should make the routing of calls
    easy to understand.  (40 characters max.)
    North America,
    Long-Distance Example
    Euro, National Call
    Example
    Seattle-Chicago system.
    Possible Description:.
    Free Seattle access, all
    employees
    London/Birming. system.
    Possible Description:.
    Local-rate London access,
    all empl.
    Euro, International Call Example
    Rotterdam/Bordeaux system.
    Possible Description:. Local-rate Rotterdam access, all
    empl.
    7. Repeat steps 2-6 for each inbound phonebook entry.  When all entries
    are complete, go to step 8.
    8.  Click OK to exit the inbound phonebook screen.
    9. Click on Save Setup.  Highlight Save and Reboot.  Click OK.
    Your starter inbound phonebook configuration is complete. 
    						
    							Quick Start Instructions MultiVOIP User Guide
    46
    Phonebook Tips
    Preparing the phonebook for your voip system is a complex task that, at
    first, seems quite daunting.  These tips may make the task easier.
    1. 
    Use Dialing Patterns, Not Complete Phone Numbers. You will not
    generally enter complete phone numbers in the voip phonebook.
    Instead, you’ll enter “destination patterns” that involve area codes and
    other digits.  If the destination pattern is a whole area code, you’ll be
    assigning all calls to that area code to go to a particular voip which has
    a unique IP address.  If your destination pattern includes an area code
    plus a particular local phone exchange number, then the scope of calls
    sent through your voip system will be narrowed (only calls within that
    local exchange will be handled by the designated voip, not all calls in
    that whole area code).  In general, when there are fewer digits in your
    destination pattern, you are asking the voip to handle calls to more
    destinations.
    2. 
    The Four Types of Phonebook Digits Used.  Important!
    “Destination patterns” to be entered in your phonebook will generally
    consist of:   
    (a) calling area codes,
    (b) access codes,
    (c) local exchange numbers, and
    (d) specialized codes.
    Although voip phonebook entries may look confusing at first, it’s
    useful to remember that all the digits in any phonebook entry must be
    of one of these four types.
    (a) 
    calling area codes.  There are different names for these around the
    world:  “area codes,” “city codes,” “country codes,” etc.  These codes,
    are used when making non-local calls.  They always precede the phone
    number that would be dialed when making a local call. 
    						
    							MultiVOIP User Guide Quick Start Instructions
    47
    (b) access codes.  There are digits (PSTN access codes) that must be
    dialed to gain access to an operator, to access the publicly switched
    ‘long-distance’ calling system(North America), to access the publicly
    switched ‘national’ calling system (Europe and elsewhere), or to access
    the publicly switched ‘international’ calling system (worldwide).
    There are digits (PBX access codes) that must be dialed by phones
    connected to PBX systems or key systems.  Often a “9” must be dialed
    on a PBX phone to gain access to the PSTN (‘to get an outside line’).
    Sometimes “8” must be dialed on a PBX phone to divert calls onto a
    leased line or to a voip system.  However, sometimes PBX systems are
    ‘smart’ enough to route calls to a voip system without a special access
    code (so that “9” might still be used for all calls outside of the building).
    There are also digits (special access codes) that must be dialed to gain
    access to a particular discount long-distance carrier or to some other
    closed or proprietary telephone system.
    (c) 
    local exchange numbers.  Within any calling area there will be many
    local exchange numbers.  A single exchange may be used for an entire
    small town.  In cities, an exchange may be used for a  particular
    neighborhood (although exchanges in cities do not always cover easily
    discernible areas).  Organizations like businesses, governments,
    schools, and universities are also commonly assigned exchange
    numbers for their exclusive use.  In some cases, these organizational-
    assigned exchanges can become non-localized because the exchange is
    assigned to one facility and linked, by the organization’s private
    network, to other sometimes distant locations.
    (d) 
    specialized codes.  Some proprietary voip units assign, to sites and
    phone stations, numbers that are not compatible with PSTN
    numbering.  This can also occur in PBX or key systems.  These
    specialized numbers must be handled on a case-by-case basis.
    3. 
    Knowing When to Drop Digits.Example
    When calling area codes and
    access codes are used in
    combination, a leading “1” or “0”
    must sometimes be dropped.
    Phonebook Entry ➠
    ➠➠ ➠
    Area code for Inner London is
    listed as “0207.”  However, in
    international calls the leading
    “0” is dropped.
    International
    Access CodeU.K.
    Country
    Code
    Leading Zero
    Dropped from
    Area Code 
    						
    							Quick Start Instructions MultiVOIP User Guide
    48
    4.  Using a Comma.Detail
    , = 1-second pause
    Commas are used in telephone
    dialing strings to indicate a pause
    to allow a dial tone to appear
    (common on PBX and key
    systems).  Commas may be used
    only in the “Add Prefix” field of
    the Inbound Phonebook.
    in many PBX systems
    (not needed in all)
    5. Ease of Use.  The phonebook setup determines how easy the voip
    system is to use.  Generally, you’ll want to make it so dialing a voip call
    is very similar to dialing any other number (on the PSTN or through the
    PBX).
    6.  
    Avoid Unintentional Calls to Official/Emergency Numbers.  Dialing a
    voip call will typically be somewhat different than ordinary dialing.
    Because of this, it’s possible to set up situations, quite unwittingly,
    where phone users may be predisposed to call official numbers without
    intending to do so.  Conversely, a voip/PBX system might also make it
    difficult to place an official/emergency call when one intends to do so.
    Study your phonebook setup and do some dialing on the system to
    avoid these pitfalls.
    7. 
    Inbound/Outbound Pattern Matching.  In general, the Inbound
    Phonebook entries of the local voip unit will match the Outbound
    Phonebook entries of the remote voip unit.  Similarly, the Outbound
    Phonebook entries of the local voip unit will match the Inbound
    Phonebook entries of the remote voip unit.  There will often be non-
    matching entries, but it’s nonetheless useful to notice the matching
    between the phonebooks.
    8. 
    Simulating Network in-lab/on-benchtop.  One common method of
    configuring a voip network is to to set up a local IP network in a lab,
    connect voip units to it, and perhaps have phones connected on channel
    banks to make test calls. 
    						
    							MultiVOIP User Guide Quick Start Instructions
    49
    Phonebook Example
    Flagstaff Office
    204.16.49.75
    8-Channel
    Analog VoIP
    (MVP810)
    PSTN
    PBX System.
    Main Number:
    777-5600
    30 extensions
    Area: 520
    Santa Fe Office
    PBX System.
    Main Number:
    444-3200
    40 extensions
    PSTN
    204.16.49.74
    8-Channel
    Analog VoIP
    (MVP810)
    Area: 505
    PBX System.
    Main Number:
    333-2700
    204.16.49.73
    24-Channel
    Digital VoIP
    (MVP2410)
    PSTN
    Boise OfficeArea: 208
    90 extensions
    IP
    Network
    EachOutbound Phonebookcontains two
    pairs of entries, two entries for each
    remote site.  Whenever an out-of-town
    employee dials a 12-digit number
    beginning with the listed 5-digit
    destination pattern (9+1+area code) of
    another company location, the PBX
    hands the call to the voip system.  The
    local voip strips off the “9” and directs
    the call to the IP address of the remote
    voip.  The remote voip receives the call
    and hands it to its PBX. The PBX then
    completes the call to the PSTN.
    The one-digit
    Outbounddestination
    patterns pertain to 3-digit calling
    between company employees.
    Inbound Phonebook
    One Common Situation
    Voip Example.  This company has offices in three
    different cities.  The PBX units all operate alike.
    Notably, they all give access to outside lines using
    “9.”  They all are ‘smart’ enough to identify voip calls
    without using a special access digit (“8” is used in
    some systems).  Finally, the system operates so that
    employees in any office can dial employees in any
    other office using only three digits.  Here are the
    phonebooks needed for that system.
    EachInbound Phonebook contains
    two entries.  The first entry (4 digits)
    specifies how incoming calls from the
    other voip sites will be handled if
    they go out onto the local PSTN.
    Essentially, all those calls come to the
    receiving voip with a pattern
    beginning with
    1+area code.  The local
    voip removes those four digits
    because they aren’t needed when
    dialing locally.  The local voip
    attaches a “9” at the beginning of the
    number to get an outside line.  The
    PBX then completes the call to the
    PSTN.
    The second
    Inbound Phonebook entry
    (8 digits) is for receiving calls from
    company employees in the other two
    cities.  The out-of-town employee
    simply dials 3 digits.  The first of the
    three digits is uniquely used at each
    site and so acts as a destination
    pattern (Boise extensions are 7xx,
    Santa Fe extensions 2xx, Flagstaff
    extensions 6xx).
    As the remote voip sends out the call,
    it automatically attaches all of the
    foregoing digits that would normally
    have to be dialed using the PSTN.
    The local (receiving) voip sees the
    extended pattern in its Inbound
    Phonebook and so strips off the long
    telltale pattern of digits needed for 3-
    digit calling.  It must finally add back
    the last digit before handing the call
    to the PBX, which completes the call
    to a specific extension. 
    						
    							Quick Start Instructions MultiVOIP User Guide
    50
    Flagstaff Voip Flagstaff VoipInbound Phonebook Outbound PhonebookPrefix to
    RemovePrefix
    to AddDescription
    Incoming CallsDestin.
    PatternTo t a l
    DigitsPrefix to
    RemovePrefix
    to  Ad dIP
    AddrDescription
    Outgoing Calls
    1520 9 Incoming calls
    to PSTN,
    Flagstaff local
    calls91505 12 9 none204.16
    .49.74Outgoing calls
    to Santa Fe
    area
    15207775 5 Incoming calls
    to extensions
    of company’s
    PBX system
    in Flagstaff2 3 none 1505
    444
    3204.16
    .49.743-digit calls to
    Santa Fe
    employees
    91208 12 9 none204.16
    .49.73Outgoing calls
    to Boise area
    7 3 none 1208
    333
    2204.16
    .49.733-digit calls to
    Boise
    employees
    Flagstaff Office
    204.16.49.758-Channel
    Analog VoIP
    (MVP810)
    PSTN
    PBX System.
    Main Number:
    777-5600
    30 extensions
    Area: 520
    PBX System.
    Main Number:
    333-2700
    204.16.49.73
    24-Channel
    Digital VoIP
    (MVP2410)
    PSTN
    Boise OfficeArea: 208
    90 extensions
    Santa Fe Office
    PBX System.
    Main Number:
    444-3200
    40 extensions
    PSTN
    204.16.49.748-Channel
    Analog VoIP
    (MVP810)
    Area: 505
    IP
    Network
    Santa Fe Voip Santa Fe VoipInbound Phonebook Outbound PhonebookPrefix to
    RemovePrefix
    to AddDescription
    Incoming Cal lsDestin.
    PatternTot a l
    DigitsPrefix to
    RemovePrefix
    to AddIP
    Ad drDescription
    Outgoing Calls
    1505 9, Incoming calls
    to  P ST N,
    Santa Fe local
    ca lls91208 12 9 none 204.
    16.49.
    73Outgoing calls
    to Boise area
    150544432 2 Incoming calls
    to extensions
    of company’s
    PBX system
    in Santa Fe7 3 none 1208
    333
    2204.1
    6.49.
    73Outgoing calls
    to extensions
    of company’s
    Boise PBX (3-
    digit dialing)
    91520 12 9 none 204.
    16.49.
    75Outgoing calls
    to Flagstaff
    area
    6 3 none 1520
    777
    5204.
    16.49.
    753-digit calls to
    Flagstaff
    employees
    Boise Voip Boise VoipInbound Phonebook Outbound PhonebookPrefix to
    RemovePrefix
    to AddDescription
    Incoming CallsDestin.
    PatternTo t a l
    Di git sPrefix to
    RemovePrefix
    to AddIP
    AddrDescription
    Outgoing Calls
    1208 9 Incoming calls
    to PSTN,
    Boise Area91505 12 9 none204.16
    .49.74Outgoing calls
    to Santa Fe
    area
    12083332 2 Incoming calls
    to extensions
    of company’s
    PBX system
    in Boise2 3 none 1505
    444
    3204.16
    .49.743-digit calls to
    Santa Fe
    employees
    91520 12 9 none 204.1
    6.49.7
    5Outgoing calls
    to Flagstaff
    area
    6 3 none 1520
    777
    5204.1
    6.49.7
    53-digit calls to
    Flagstaff
    employees 
    						
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