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Multi-Tech Systems Mvp-2400/2410/3010, Mvp-210/410/810 Voice/ip Gateways S000249C User Guide
Multi-Tech Systems Mvp-2400/2410/3010, Mvp-210/410/810 Voice/ip Gateways S000249C User Guide
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MultiVOIP User Guide Technical Configuration (Digital) 141
MultiVOIP User Guide Technical Configuration (Digital Voips) 142 15. Set Log Reporting Method. The Logs screen lets you choose how the VoIP administrator will receive log reports about the MultiVOIP’s performance and the phone call traffic that is passing through it. Log reports can be received in one of three ways: A. in the MultiVOIP program (GUI), B. via email (SMTP), or C. at the MultiVoipManager remote voip system management program (SNMP). Accessing “Logs” Screen Pulldown Icon Shortcut Sidebar Ctrl + Alt + O
MultiVOIP User Guide Technical Configuration (Digital) 143 Select the logging option that applies to your VoIP system design. If you intend to use a SysLog Server program for logging, click in that Enable check box. The common SysLog logical port number is 514. If you intend to use the MultiVOIP web browser GUI for configuration and control of MultiVOIP units, be aware that the web browser GUI does not support logs directly. However, when the web browser GUI is used, log files can still be sent to the voip administrator via email (which requires activating the SMTP logging option in this screen). “Logs” Screen Definitions Field Name Values Description Enable Console MessagesY/N Allows MultiVOIP debugging messages to be read via a basic telecommunications program like HyperTerminal ™ or similar application. Normally, this should be disabled because it consumers MultiVOIP processing resources. Console messages are intended for use by tech support personnel. Turn Off Logs Y/N Disables log reporting function. Logs Buttons Only one of these three log reporting methods, GUI, SMTP, or SNMP, may be chosen. GUI Y/N User must view logs at the MultiVOIP configuration program.
MultiVOIP User Guide Technical Configuration (Digital Voips) 144 SNMP Y/N Log messages will be delivered to the MultiVoipManager application program. SMTP Y/N Log messages will be sent to user- specified email address. SysLog Server EnableY/N This box must be checked if logging is to be done in conjunction with a SysLog Server program. For more on SysLog Server, see Operation & Maintenance chapter. IP Address n.n.n.n for n= 0-255IP address of computer, connected to voip network, on which SysLog Server program is running. Port 514 Logical port for SysLog Server. 514 is commonly used. Online Statistics Updation Intervalinteger Set the interval (in seconds) at which logging information will be updated.
MultiVOIP User Guide Technical Configuration (Digital) 145 16. Set Supplementary Services Parameters. This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. Accessing “Supplementary Services Parameters” Pulldown Icon Shortcut Sidebar Ctrl + Alt +H Supplementary Services features derive from the H.450 standard, which brings to voip telephony functionality once only available with PSTN or PBX telephony. Supplementary Services features can be used under H.323 only and not under SIP.
MultiVOIP User Guide Technical Configuration (Digital Voips) 146 In each field, enter the values that fit your particular network. Of the features implemented under Supplementary Services, three are very closely related: Call Transfer, Call Hold, and Call Waiting. Call Name Identification is similar but not identical to the premium PSTN feature commonly known as Caller ID. Call Transfer. Call Transfer allows one party to re-connect the party with whom they have been speaking to a third party. The first party is disconnected when the third party becomes connected. Feature is invoked by a program-mable phone keypad sequence (for example, #7). Call Hold. Call Hold allows one party to maintain an idle (non- talking) connection with another party while receiving another call (Call Waiting), while initiating another call (Call Transfer), or while performing some other call management function. Invoked by keypad sequence. Call Waiting. Call Waiting notifies an engaged caller of an incoming call and allows them to receive a call from a third party while the party with whom they have been speaking is put on hold. Invoked by keypad sequence. Call Name Identification. When enabled for a given voip unit (the ‘home’ voip), this feature gives notice to remote voips involved in calls. Notification goes to the remote voip administrator, not to individual phone stations. When the home voip is the caller, a plain English descriptor will be sent to the remote (callee) voip identifying
MultiVOIP User Guide Technical Configuration (Digital) 147 the channel over which the call is being originated (for example, “Calling Party - Omaha Sales Office Line 2”). If that voip channel is dedicated to a certain individual, the descriptor could say that, as well (for example “Calling Party - Harold Smith in Omaha”). When the home voip receives a call from any remote voip, the home voip sends a status message back to that caller. This message confirms that the home voip’s phone channel is either busy or ringing or that a connection has been made (for example, “Busy Party - Omaha Sales Office Line ”). These messages appear in the Statistics – Call Progress screen of the remote voip. Note that Supplementary Services parameters are applied on a channel- by-channel basis. However, once you have established a set of Supplementary parameters for a particular channel, you can apply this entire set of parameters to another channel by using the Copy Channel button and its dialog box. To copy a set of Supplementary Services parameters to all channels, select “Copy to All” and click Copy.
MultiVOIP User Guide Technical Configuration (Digital Voips) 148 The Supplementary Services fields are described in the tables below. Supplementary Services Parameter Definitions Field Name Values Description Select Channel1-2 (210); 1-4 (410); 1-8 (810)The channel to be configured is selected here. Call Transfer EnableY/NSelect to enable the Call Transfer function in the voip unit. This is a “blind” transfer and the sequence of events is as follows: Callers A and B are having a conversation. Caller A wants to put B into contact with C. Caller A dials call transfer sequence. Caller A hears dial tone and dials number for caller C. Caller A gets disconnected while Caller B gets connected to caller C. Transfer Sequenceany phone keypad characterThe numbers and/or symbols that the caller must press on the phone keypad to initiate a call transfer. The call-transfer sequence can be 1 to 4 characters in length using any combination of digits or characters (* or #). The sequences for call transfer, call hold, and call waiting can be from 1 to 4 digits in length consisting of any combination of digits 1234567890*#.
MultiVOIP User Guide Technical Configuration (Digital) 149 Supplementary Services Definitions (cont’d) Field Name Values Description Call Hold EnableY/NSelect to enable Call Hold function in voip unit. Call Hold allows one party to maintain an idle (non-talking) connection with another party while receiving another call (Call Waiting), while initiating another call (Call Transfer), or while performing some other call management function. Hold Sequencephone keypad characters The numbers and/or symbols that the caller must press on the phone keypad to initiate a call hold. The call-hold sequence can be 1 to 4 characters in length using any combination of digits or characters (* or #). Call Waiting EnableY/NSelect to enable Call Waiting function in voip unit. Retrieve Sequencephone keypad characters, two characters in length The numbers and/or symbols that the caller must press on the phone keypad to initiate retrieval of a waiting call. The call-waiting retrieval sequence can be 1 to 4 characters in length using any combination of digits or characters (* or #). This is the phone keypad sequence that a user must press to retrieve a waiting call. Customize-able. Sequence should be distinct from sequence that might be used to retrieve a waiting call via the PBX or PSTN.
MultiVOIP User Guide Technical Configuration (Digital Voips) 150 Supplementary Services Definitions (cont’d) Field Name Values Description Call Name Identification EnableEnables CNI function. Call Name Identification is not the same as Caller ID. When enabled on a given voip unit currently being controlled by the MultiVOIP GUI (the ‘home voip’), Call Name Identification sends an identifier and status information to the administrator of the remote voip involved in the call. The feature operates on a channel-by-channel basis (each channel can have a separate identifier). If the home voip is originating the call, only the Calling Party field is applicable. If the home voip is receiving the call, then the Alerting Party, Busy Party, and Connected Party fields are the only applicable fields (and any or all of these could be enabled for a given voip channel). The status information confirms back to the originator that the callee (the home voip) is either busy, or ringing, or that the intended call has been completed and is currently connected. The identifier and status information are made available to the remote voip unit and appear in the Caller ID field of its Statistics – Call Progress screen. (This is how MultiVOIP units handle CNI messages; in other voip brands, H.450 may be implemented differently and then the message presentation may vary.)