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Multi-Tech Systems Mvp-2400/2410/3010, Mvp-210/410/810 Voice/ip Gateways S000249C User Guide

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    Chapter 6: Technical Configuration
    for Analog MultiVOIPs
    (MVP210/410/810) 
    						
    							MultiVOIP User Guide Technical Configuration (Analog)
    162
    Configuring the Analog MultiVOIP
    There are two ways in which the MultiVOIP must be configured before
    operation:  technical configuration and phonebook configuration.
    Technical Configuration.  First, the MultiVOIP must be configured to
    operate with technical parameter settings that will match the
    equipment with which it interfaces.  There are eight types of technical
    parameters that must be set.
    These technical parameters pertain to
    (1) its operation in an IP network,
    (2) its operation with telephony equipment,
    (3) its transmission of voice and fax messages,
    (4) its interaction with SNMP (Simple Network Management Protocol)
    network management software (MultiVoipManager),
    (5) certain telephony attributes that are common to particular nations or
    regions,
    (6) its operation with a mail server on the same IP network (per SMTP
    parameters) such that log reports about VoIP telephone call traffic can
    be sent to the administrator by email,
    (7) implementing some common premium telephony features (Call
    Transfer, Call Hold, Call Waiting, Call ID – “Supplementary Services”),
    and
    (8) selecting the method by which log reports will be made accessible.
    The process of specifying values for the various parameters in these
    seven categories is what we call “technical configuration” and it is
    described in this chapter.
    Phonebook Configuration.  The second type of configuration required
    for the MultiVOIP pertains to the phone number dialing sequences that
    it will receive and transmit when handling calls.  Dialing patterns will
    be affected by both the PBX/telephony equipment and the other VOIP
    devices that the MultiVOIP unit interacts with.  We call this
    “Phonebook Configuration,” and, for analog MultiVOIP units, it is
    described nominally in Chapter 9:  Analog Phonebook Configuration of this
    manual.  But, in fact, nearly all of the descriptions and examples for
    analog phonebook configuration are to be found in Chapter 7 if the
    analog voip is operating under the North American telephony scheme,
    or in Chapter 8 if the analog voip is operating under a European
    telephony scheme.  Chapter 2, the Quick Start Instructions, presents
    additional examples relevant to the analog voips. 
    						
    							MultiVOIP User Guide Technical Configuration (Analog)
    163
    Local/Remote Configuration.  The MultiVOIP must be configured
    locally at first (to establish an IP address for the MultiVOIP unit).  But
    changes to this initial configuration can be done either locally or
    remotely.
    Local configuration is done through a connection between the
    “Command” port of the MultiVOIP and the COM port of the computer;
    the MultiVOIP configuration program is used.
    Remote configuration is done through a connection between the
    MultiVOIP’s Ethernet (network) port and a computer connected to the
    same network.  The computer could be miles or continents away from
    the MultiVOIP itself.  There are two ways of doing remote
    configuration and operation of the MultiVOIP unit: (1) using the
    MultiVoipManager SNMP program, or (2) using the MultiVOIP web
    browser interface program.
    MultiVoipManager.  MultiVoipManager is an SNMP agent program
    (Simple Network Management Protocol) that extends the capabilities of
    the MultiVOIP configuration program:  MultiVoipManager allows the
    user to manage any number of VOIPs on a network, whereas the
    MultiVOIP configuration program can manage only the VOIP to which
    it is directly/locally connected.  The MultiVoipManager can configure
    multiple VOIPs simultaneously, whereas the MultiVOIP configuration
    program can configure only one at a time.
    MultiVoipManager may (but does not need to) reside on the same PC
    as the MultiVOIP configuration program.  The MultiVoipManager
    program is on the MultiVOIP Product CD.  Updates, when applicable,
    may be posted at on the MultiTech FTP site.  To download, go to
    ftp://ftp.multitech.com/MultiVoip/.
    Web Browser Interface.  The MultiVOIP web browser GUI gives access
    to the same commands and configuration parameters as are available in
    the MultiVOIP Windows GUI except for logging functions.  When
    using the web browser GUI, logging can be done by email (the SMTP
    option).
    Functional Equivalence  The MultiVOIP configuration program is
    required to do the initial configuration (that is, setting an IP address for
    the MultiVOIP unit) so that the VOIP unit can communicate with the
    MultiVoipManager program or with the web browser GUI.
    Management of the VOIP after that point can be done from any of these
    three programs since they all offer essentially the same functionality.
    Functionally, either the MultiVoipManager program or the web
    browser GUI can replace the MultiVOIP configuration program after
    the initial configuration is complete (with minor exceptions, as noted). 
    						
    							MultiVOIP User Guide Technical Configuration (Analog)
    164
    WARNING: Do not attempt to interface the MultiVOIP unit with
    two control programs simultaneously (that is, by
    accessing the MultiVOIP configuration program via
    the Command Port and either the
    MultiVoipManager program or the web browser
    interface via the Ethernet Port).  The results of using
    two programs to control a single VOIP
    simultaneously would be unpredictable. 
    						
    							MultiVOIP User Guide Technical Configuration (Analog)
    165
    Local Configuration
    This manual describes local configuration only.  For information on
    remote configuration and management, see the MultiVoipManager
    documentation.
    Pre-Requisites
    To complete the configuration of the
    MultiVOIP unit, you must know several
    things about the overall system.
    Before configuring your MultiVOIP Gateway unit, you must know the
    values for several IP and telephone parameters that describe the IP
    network system and telephony system (PBX or telco central office
    equipment) with which the digital MultiVOIP will interact.  If you plan
    to receive log reports on phone traffic by email (SMTP), you must
    arrange to have an email address assigned to the VOIP unit on the
    email server on your IP network.
    IP Parameters
    The following parameters must be known about the network (LAN,
    WAN, Internet, etc.) to which the MultiVOIP will connect:
    ➼
    Ask your computer network
    administrator.Info needed to operate:
    all MultiVOIP models.
    IP Network Parameters:
    Record for each VOIP Site
    in System
    
    • IP Address
    • IP Mask
    • Gateway
    • Domain Name Server (DNS) Info
       
    (not implemented; for future use)
    Write down the values for these IP parameters.  You will need to enter
    these values in the “IP Parameters” screen in the Configuration section
    of the MultiVOIP software.  You must have this IP information about
    every VOIP in the system. 
    						
    							MultiVOIP User Guide Technical Configuration (Analog)
    166
    Analog Telephony Interface Parameters
    (for MVP210/410/810)
    The following parameters must be known about the PBX or telco
    central office equipment to which the analog MultiVOIP will connect: :
    ➼
    Analog Phone Parameters
    Ask phone company or
    telecom manager.
    Needed for:
    MVP810
    MVP410
    MVP210
    Analog Telephony Interface Parameters:
    Record for this VOIP Site
    
    •  Which interface type (or “signaling”) is used?
                      
    E&M_____    FXS/FXO_____
    •  If FXS, determine whether the line will be used for a
    phone, fax, or KTS (key telephone system)
    • If FXO, determine if line will be an analog PBX
    extension or an analog line from a telco central office
    • If E&M, determine these aspects of the  E&M trunk
    line from the PBX:
    • What is its Type (1, 2, 3, 4, or 5)?
    • Is it 2-wire or 4-wire?
    • Is it Dial-Tone or Wink?
    Write down the values for these telephony parameters.  You will need
    to enter these values in the “Interface” screen in the Configuration
    section of the MultiVOIP software. 
    						
    							MultiVOIP User Guide Technical Configuration (Analog)
    167
    SMTP Parameters (for email call log reporting)
    required  if log reports of
    VOIP call traffic
     are to be sent by email
    Optional
    SMTP Parameters
    Preparation Task:
    Ask Mail Server
    administrator to set up
    email account (with
    password) for the
    MultiVOIP unit itself.
    Be sure to give a unique
    identifier to each
    individual MultiVOIP
    unit. .   
    Get the IP address of the
    mail server computer, as
    well.To:  I . T. D e p a r t m e n t
     re : e mai l acc ount for VOIP
    [email protected] 
    						
    							MultiVOIP User Guide Technical Configuration (Analog)
    168
    Local Configuration Procedure (Summary)
    After the MultiVOIP configuration software has been installed in the
    ‘Command’ PC (which is connected to the MultiVOIP unit), several
    steps must be taken to configure the MultiVOIP to function in its
    specific setting.  Although the summary below includes all of these
    steps, some are optional.  
    1. Check Power and Cabling.
    2. Start MultiVOIP Configuration Program.
    3. Confirm Connection.
    4. Solve Common Connection Problems.
    A. Fixing a COM Port Problem.
    B. Fixing a Cabling Problem.
    5. Familiarize yourself with configuration parameter screens and how
    to access them.
    6. Set IP Parameters.
    7. Enable web browser GUI (optional).
    8. Set Voice/Fax Parameters.
    9. Set Telephony Interface Parameters.
    10. Set SNMP Parameters (applicable if MultiVoipManager remote
    management software is used).
    11. Set Regional Parameters (Phone Signaling Tones and Cadences).
    12. Set Custom Tones and Cadences (optional).
    13. Set SMTP Parameters (applicable if Log Reports are via Email).
    14. Set Log Reporting Method (GUI, locally in MultiVOIP
    Configuration program; SNMP, remotely in MultiVoipManager
    program; or SMTP, via email).
    15. Set Supplementary Services Parameters.  The Supplementary
    Services screen allows voip deployment of features that are normally
    found in PBX or PSTN systems (e.g., call transfer and call waiting).
    16. Set Baud Rate (of COM port connection to ‘Command’ PC).
    17. View System Info screen and set updating interval (optional).
    18. Save the MultiVOIP configuration.
    19. Create a User Default Configuration (optional). 
    						
    							MultiVOIP User Guide Technical Configuration (Analog)
    169
    Local Configuration Procedure (Detailed)
    You can begin the configuration process as a continuation of the
    MultiVOIP software installation.  You can establish your configuration
    or modify it at any time by launching the MultiVOIP program from the
    Windows Start menu.  
    1. Check Power and Cabling.  Be sure the MultiVOIP is turned on and
    connected to the computer via the MultiVOIP’s Command Port (DB9
    connector at computer’s COM port; RJ45 connector at MultiVOIP).
    2. Start MultiVOIP Configuration Program.  Launch the MultiVOIP
    program from the Windows Start menu (from the folder location
    determined during installation). 
    						
    							MultiVOIP User Guide Technical Configuration (Analog)
    170
    3. Confirm Connection.  If the MultiVOIP is set for an available COM
    port and is correctly cabled to the PC, the MultiVOIP main screen will
    appear.  (If the main screen appears grayed out and seems inaccessible,
    go to step 4.) 
    						
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