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Multi-Tech Systems Mvp-2400/2410/3010, Mvp-210/410/810 Voice/ip Gateways S000249C User Guide
Multi-Tech Systems Mvp-2400/2410/3010, Mvp-210/410/810 Voice/ip Gateways S000249C User Guide
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161 Chapter 6: Technical Configuration for Analog MultiVOIPs (MVP210/410/810)
MultiVOIP User Guide Technical Configuration (Analog) 162 Configuring the Analog MultiVOIP There are two ways in which the MultiVOIP must be configured before operation: technical configuration and phonebook configuration. Technical Configuration. First, the MultiVOIP must be configured to operate with technical parameter settings that will match the equipment with which it interfaces. There are eight types of technical parameters that must be set. These technical parameters pertain to (1) its operation in an IP network, (2) its operation with telephony equipment, (3) its transmission of voice and fax messages, (4) its interaction with SNMP (Simple Network Management Protocol) network management software (MultiVoipManager), (5) certain telephony attributes that are common to particular nations or regions, (6) its operation with a mail server on the same IP network (per SMTP parameters) such that log reports about VoIP telephone call traffic can be sent to the administrator by email, (7) implementing some common premium telephony features (Call Transfer, Call Hold, Call Waiting, Call ID – “Supplementary Services”), and (8) selecting the method by which log reports will be made accessible. The process of specifying values for the various parameters in these seven categories is what we call “technical configuration” and it is described in this chapter. Phonebook Configuration. The second type of configuration required for the MultiVOIP pertains to the phone number dialing sequences that it will receive and transmit when handling calls. Dialing patterns will be affected by both the PBX/telephony equipment and the other VOIP devices that the MultiVOIP unit interacts with. We call this “Phonebook Configuration,” and, for analog MultiVOIP units, it is described nominally in Chapter 9: Analog Phonebook Configuration of this manual. But, in fact, nearly all of the descriptions and examples for analog phonebook configuration are to be found in Chapter 7 if the analog voip is operating under the North American telephony scheme, or in Chapter 8 if the analog voip is operating under a European telephony scheme. Chapter 2, the Quick Start Instructions, presents additional examples relevant to the analog voips.
MultiVOIP User Guide Technical Configuration (Analog) 163 Local/Remote Configuration. The MultiVOIP must be configured locally at first (to establish an IP address for the MultiVOIP unit). But changes to this initial configuration can be done either locally or remotely. Local configuration is done through a connection between the “Command” port of the MultiVOIP and the COM port of the computer; the MultiVOIP configuration program is used. Remote configuration is done through a connection between the MultiVOIP’s Ethernet (network) port and a computer connected to the same network. The computer could be miles or continents away from the MultiVOIP itself. There are two ways of doing remote configuration and operation of the MultiVOIP unit: (1) using the MultiVoipManager SNMP program, or (2) using the MultiVOIP web browser interface program. MultiVoipManager. MultiVoipManager is an SNMP agent program (Simple Network Management Protocol) that extends the capabilities of the MultiVOIP configuration program: MultiVoipManager allows the user to manage any number of VOIPs on a network, whereas the MultiVOIP configuration program can manage only the VOIP to which it is directly/locally connected. The MultiVoipManager can configure multiple VOIPs simultaneously, whereas the MultiVOIP configuration program can configure only one at a time. MultiVoipManager may (but does not need to) reside on the same PC as the MultiVOIP configuration program. The MultiVoipManager program is on the MultiVOIP Product CD. Updates, when applicable, may be posted at on the MultiTech FTP site. To download, go to ftp://ftp.multitech.com/MultiVoip/. Web Browser Interface. The MultiVOIP web browser GUI gives access to the same commands and configuration parameters as are available in the MultiVOIP Windows GUI except for logging functions. When using the web browser GUI, logging can be done by email (the SMTP option). Functional Equivalence The MultiVOIP configuration program is required to do the initial configuration (that is, setting an IP address for the MultiVOIP unit) so that the VOIP unit can communicate with the MultiVoipManager program or with the web browser GUI. Management of the VOIP after that point can be done from any of these three programs since they all offer essentially the same functionality. Functionally, either the MultiVoipManager program or the web browser GUI can replace the MultiVOIP configuration program after the initial configuration is complete (with minor exceptions, as noted).
MultiVOIP User Guide Technical Configuration (Analog) 164 WARNING: Do not attempt to interface the MultiVOIP unit with two control programs simultaneously (that is, by accessing the MultiVOIP configuration program via the Command Port and either the MultiVoipManager program or the web browser interface via the Ethernet Port). The results of using two programs to control a single VOIP simultaneously would be unpredictable.
MultiVOIP User Guide Technical Configuration (Analog) 165 Local Configuration This manual describes local configuration only. For information on remote configuration and management, see the MultiVoipManager documentation. Pre-Requisites To complete the configuration of the MultiVOIP unit, you must know several things about the overall system. Before configuring your MultiVOIP Gateway unit, you must know the values for several IP and telephone parameters that describe the IP network system and telephony system (PBX or telco central office equipment) with which the digital MultiVOIP will interact. If you plan to receive log reports on phone traffic by email (SMTP), you must arrange to have an email address assigned to the VOIP unit on the email server on your IP network. IP Parameters The following parameters must be known about the network (LAN, WAN, Internet, etc.) to which the MultiVOIP will connect: ➼ Ask your computer network administrator.Info needed to operate: all MultiVOIP models. IP Network Parameters: Record for each VOIP Site in System • IP Address • IP Mask • Gateway • Domain Name Server (DNS) Info (not implemented; for future use) Write down the values for these IP parameters. You will need to enter these values in the “IP Parameters” screen in the Configuration section of the MultiVOIP software. You must have this IP information about every VOIP in the system.
MultiVOIP User Guide Technical Configuration (Analog) 166 Analog Telephony Interface Parameters (for MVP210/410/810) The following parameters must be known about the PBX or telco central office equipment to which the analog MultiVOIP will connect: : ➼ Analog Phone Parameters Ask phone company or telecom manager. Needed for: MVP810 MVP410 MVP210 Analog Telephony Interface Parameters: Record for this VOIP Site • Which interface type (or “signaling”) is used? E&M_____ FXS/FXO_____ • If FXS, determine whether the line will be used for a phone, fax, or KTS (key telephone system) • If FXO, determine if line will be an analog PBX extension or an analog line from a telco central office • If E&M, determine these aspects of the E&M trunk line from the PBX: • What is its Type (1, 2, 3, 4, or 5)? • Is it 2-wire or 4-wire? • Is it Dial-Tone or Wink? Write down the values for these telephony parameters. You will need to enter these values in the “Interface” screen in the Configuration section of the MultiVOIP software.
MultiVOIP User Guide Technical Configuration (Analog) 167 SMTP Parameters (for email call log reporting) required if log reports of VOIP call traffic are to be sent by email Optional SMTP Parameters Preparation Task: Ask Mail Server administrator to set up email account (with password) for the MultiVOIP unit itself. Be sure to give a unique identifier to each individual MultiVOIP unit. . Get the IP address of the mail server computer, as well.To: I . T. D e p a r t m e n t re : e mai l acc ount for VOIP [email protected]
MultiVOIP User Guide Technical Configuration (Analog) 168 Local Configuration Procedure (Summary) After the MultiVOIP configuration software has been installed in the ‘Command’ PC (which is connected to the MultiVOIP unit), several steps must be taken to configure the MultiVOIP to function in its specific setting. Although the summary below includes all of these steps, some are optional. 1. Check Power and Cabling. 2. Start MultiVOIP Configuration Program. 3. Confirm Connection. 4. Solve Common Connection Problems. A. Fixing a COM Port Problem. B. Fixing a Cabling Problem. 5. Familiarize yourself with configuration parameter screens and how to access them. 6. Set IP Parameters. 7. Enable web browser GUI (optional). 8. Set Voice/Fax Parameters. 9. Set Telephony Interface Parameters. 10. Set SNMP Parameters (applicable if MultiVoipManager remote management software is used). 11. Set Regional Parameters (Phone Signaling Tones and Cadences). 12. Set Custom Tones and Cadences (optional). 13. Set SMTP Parameters (applicable if Log Reports are via Email). 14. Set Log Reporting Method (GUI, locally in MultiVOIP Configuration program; SNMP, remotely in MultiVoipManager program; or SMTP, via email). 15. Set Supplementary Services Parameters. The Supplementary Services screen allows voip deployment of features that are normally found in PBX or PSTN systems (e.g., call transfer and call waiting). 16. Set Baud Rate (of COM port connection to ‘Command’ PC). 17. View System Info screen and set updating interval (optional). 18. Save the MultiVOIP configuration. 19. Create a User Default Configuration (optional).
MultiVOIP User Guide Technical Configuration (Analog) 169 Local Configuration Procedure (Detailed) You can begin the configuration process as a continuation of the MultiVOIP software installation. You can establish your configuration or modify it at any time by launching the MultiVOIP program from the Windows Start menu. 1. Check Power and Cabling. Be sure the MultiVOIP is turned on and connected to the computer via the MultiVOIP’s Command Port (DB9 connector at computer’s COM port; RJ45 connector at MultiVOIP). 2. Start MultiVOIP Configuration Program. Launch the MultiVOIP program from the Windows Start menu (from the folder location determined during installation).
MultiVOIP User Guide Technical Configuration (Analog) 170 3. Confirm Connection. If the MultiVOIP is set for an available COM port and is correctly cabled to the PC, the MultiVOIP main screen will appear. (If the main screen appears grayed out and seems inaccessible, go to step 4.)