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Multi-Tech Systems Mvp-2400/2410/3010, Mvp-210/410/810 Voice/ip Gateways S000249C User Guide

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    							MultiVOIP User Guide Operation and Maintenance
    381
    Web Browser Interface
    Beginning with the 4.03/6.03 software release, you can control the
    MultiVOIP unit with a graphic user interface (GUI) based on the
    common web browser platform.  Qualifying browsers are
    InternetExplorer6 and Netscape6.
    MultiVOIP Web Browser GUI Overview
    FunctionRemote configuration and control
    of MultiVOIP units.
    Configuration
    PrerequisiteLocal Windows GUI must be used
    to assign IP address to MultiVOIP.
    Browser Version
    RequirementInternet Explorer 6.0 or higher
    Netscape 6.0 or higher
    Java RequirementJava Runtime 1.0 or higher
    (application program included with
    MultiVOIP)
    Video Useabilitylarge video monitor recommended 
    						
    							Operation and Maintenance MultiVOIP User Guide
    382
    The initial configuration step of assigning the voip unit an IP address
    must still be done locally using the Windows GUI.  However, all
    additional configuration can be done via the web GUI.
    The content and organization of the web GUI is directly parallel to the
    Windows GUI.  For each screen in the Windows GUI, there is a
    corresponding screen in the web GUI.  The fields on each screen are the
    same, as well.
    The Windows GUI gives access to commands via icons and pulldown
    menus whereas the web GUI does not.
    The web GUI, however, cannot perform logging in the same direct
    mode done in the Windows GUI.  However, when the web GUI is used,
    logging can be done by email (SMTP). 
    						
    							MultiVOIP User Guide Operation and Maintenance
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    The graphic layout of the web GUI is also somewhat larger-scale than
    that of the  Windows GUI.  For that reason, it’s helpful to use as large of
    a video monitor as possible.
    The primary advantage of the web GUI is remote access for control and
    configuration.  The controller PC and the MultiVOIP unit itself must
    both be connected to the same IP network and their IP addresses must
    be known.
    In order to use the web GUI, you must also install a Java application
    program on the controller PC.  This Java program is included on the
    MultiVOIP product CD. ).  Java is needed to support drop-down menus
    and multiple  windows in the web GUI.
    To install the Java program, go to the Java directory on the MultiVOIP
    product CD.  Double-click on the EXE file to begin the installation.
    Follow the instructions on the Install Shield screens. 
    						
    							Operation and Maintenance MultiVOIP User Guide
    384
    During the installation, you must specify which browser you’ll use in
    the Select Browsers screen.
    When installation is complete, the Java program becomes accessible in
    your Start | Programs menu (Java resources are readily available via
    the web).  However, the Java program runs automatically in the
    background as a plug-in supporting the MultiVOIP web GUI.  No overt
    user actions are required. 
    						
    							MultiVOIP User Guide Operation and Maintenance
    385
    After the Java program has been installed, you can access the
    MultiVOIP using the web browser GUI.  Close the MultiVOIP
    Windows GUI.  Start the web browser.  Enter the IP address of the
    MultiVOIP unit.  Enter a password when prompted.  (A password is
    needed here only if password has been set for the local Windows GUI
    or for the MultiVOIP’s FTP Server function.  See “Setting a Password --
    Web Browser GUI” earlier in this chapter.)  The web browser GUI
    offers essentially the same control over the voip as can be achieved
    using the Windows GUI.  As noted earlier, logging functions cannot be
    handled via the web GUI.  And, because network communications will
    be slower than direct communications over a serial PC cable, command
    execution will be somewhat slower over the web browser GUI than
    with the Windows GUI. 
    						
    							Operation and Maintenance MultiVOIP User Guide
    386
    SysLog Server Functions
    Beginning with the 4.03/6.03 software release, we have built SysLog
    server functionality into the software of the MultiVOIP units.  SysLog is
    a de facto standard for logging events in network communication
    systems.
    The SysLog Server resides in the MultiVOIP unit itself.  To implement
    this functionality, you will need a SysLog client program (sometimes
    referred to as a “daemon”).  SysLog client programs, both paid and
    freeware, can be obtained from Kiwi Enterprises, among other firms.
    Read the End-User License Agreement carefully and observe license
    requirements.  See www.kiwisyslog.com.  SysLog client programs
    essentially give you a means of structuring console messages for
    convenience and ease of use.
    MultiTech Systems does not endorse any particular SysLog client
    program.  SysLog client programs by qualified providers should suffice
    for use with MultiVOIP units.  Kiwi’s brief description of their SysLog
    program is as follows:
    “Kiwi Syslog Daemon is a freeware Syslog
    Daemon for the Windows platform. It
    receives, logs, displays and forwards Syslog
    messages from hosts such as routers,
    switches, Unix hosts and any other syslog
    enabled device. There are many customisable
    options available.” 
    						
    							MultiVOIP User Guide Operation and Maintenance
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    Before a SysLog client program is used, the SysLog functionality must
    be enabled within the MultiVOIP in the Logs menu under
    Configuration.
    The IP Address used will be that of the MultiVOIP itself.
    In the Port field, entered by default, is the standard (‘well-known’)
    logical port, 514. 
    						
    							Operation and Maintenance MultiVOIP User Guide
    388
    Configuring the SysLog Client Program.  Configure the SysLog client
    program for your own needs.  In various SysLog client programs, you
    can define where log messages will be saved/archived, opt for
    interaction with an SNMP system (like MultiVoipManager), set the
    content and format of log messages, determine disk space allocation
    limits for log messages, and establish a hierarchy for the seriousness of
    messages (normal, alert, critical, emergency, etc.).  A sample
    presentation of SysLog info in the Kiwi daemon is shown below.
    SysLog programs will vary in features and presentation. 
    						
    							389
    Chapter 11: Warranty, Service, and
    Tech Support 
    						
    							Warranty, Service, & Tech Support MultiVOIP User Guide
    390
    Limited Warranty
    Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free
    from defects in material or workmanship for a period of two years from
    the date of purchase, or if proof of purchase is not provided, two years
    from date of shipment. MTS MAKES NO OTHER WARRANTY,
    EXPRESSED OR IMPLIED, AND ALL IMPLIED WARRANTIES OF
    MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
    ARE HEREBY DISCLAIMED.  This warranty does not apply to any
    products which have been damaged by lightning storms, water, or
    power surges or which have been neglected, altered, abused, used for a
    purpose other than the one for which they were manufactured, repaired
    by the customer or any party without MTS’s written authorization, or
    used in any manner inconsistent with MTS’s instructions.
    MTS’s entire obligation under this warranty shall be limited (at MTS’s
    option) to repair or replacement of any products which prove to be
    defective within the warranty period, or, at MTS’s option, issuance of a
    refund of the purchase price.  Defective products must be returned by
    Customer to MTS’s factory—transportation prepaid.
    MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES
    AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED
    THE PURCHASE PRICE FOR DEFECTIVE PRODUCTS.
    Repair Procedures for U.S. and Canadian
    Customers
    In the event that service is required, products may be shipped, freight
    prepaid, to our Mounds View, Minnesota factory:
    Multi-Tech Systems, Inc.
    2205 Woodale Drive
    Mounds View, MN 55112
    Attn: Repairs, Serial # ________________
    A Returned Materials Authorization (RMA) is not required.  Return
    shipping charges (surface) will be paid by MTS.
    Please include, inside the shipping box, a description of the problem, a
    return shipping address (it must be a street address, not a P.O. Box
    number), your telephone number, and if the product is out of warranty,
    a check or purchase order for repair charges. 
    						
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