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Multi-Tech Systems Mvp-2400/2410/3010, Mvp-210/410/810 Voice/ip Gateways S000249C User Guide

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    							MultiVOIP User Guide Technical Configuration (Analog)
    221
    the channel over which the call is being originated (for example,
    “Calling Party - Omaha Sales Office Line 2”). If that voip channel is
    dedicated to a certain individual, the descriptor could say that, as
    well (for example “Calling Party - Harold Smith in Omaha”).  When
    the home voip receives a call from any remote voip, the home voip
    sends a status message back to that caller.  This message confirms
    that the home voip’s phone channel is either busy or ringing or that
    a connection has been made (for example, “Busy Party - Omaha
    Sales Office Line 2”). These messages appear in the Statistics – Call
    Progress screen of the remote voip.
    Note that Supplementary Services parameters are applied on a channel-
    by-channel basis.  However, once you have established a set of
    Supplementary parameters for a particular channel, you can apply this
    entire set of parameters to another channel by using the Copy Channel
    button and its dialog box.  To copy a set of Supplementary Services
    parameters to all channels, select “Copy to All” and click Copy. 
    						
    							MultiVOIP User Guide Technical Configuration (Analog)
    222
    The Supplementary Services fields are described in the tables below.
    Supplementary Services Parameter Definitions
    Field Name Values Description
    Select
    Channel1-2 (210);
    1-4 (410);
    1-8 (810)The channel to be configured is
    selected here.
    Call
    Transfer
    EnableY/NSelect to enable the Call Transfer
    function in the voip unit.
    This is a “blind” transfer and the
    sequence of events is as follows:
    Callers A and B are having a
    conversation.
    Caller A wants to put B into contact
    with C.
    Caller A dials call transfer sequence.
    Caller A hears dial tone and dials
    number for caller C.
    Caller A gets disconnected while
    Caller B gets connected to caller C.
    Transfer
    Sequenceany
    phone
    keypad
    characterThe numbers and/or symbols that the
    caller must press on the phone keypad to
    initiate a call transfer.
    The call-transfer sequence can be 1 to 4
    characters in length using any
    combination of digits or characters
    (* or #).
    The sequences for call transfer, call
    hold, and call waiting can be from 1
    to 4 digits in length consisting of any
    combination of digits 1234567890*#. 
    						
    							MultiVOIP User Guide Technical Configuration (Analog)
    223
    Supplementary Services Definitions (cont’d)
    Field Name Values Description
    Call Hold
    EnableY/NSelect to enable Call Hold function in
    voip unit.
    Call Hold allows one party to
    maintain an idle (non-talking)
    connection with another party while
    receiving another call (Call Waiting),
    while  initiating another call (Call
    Transfer), or while performing some
    other call management function.
    Hold
    Sequencephone
    keypad
    characters
    The numbers and/or symbols that the
    caller must press on the phone
    keypad to initiate a call hold.
    The call-hold sequence can be 1 to 4
    characters in length using any
    combination of digits or characters
    (* or #).
    Call Waiting
    EnableY/NSelect to enable Call Waiting function
    in voip unit.
    Retrieve
    Sequencephone
    keypad
    characters,
    two
    characters
    in length
    The numbers and/or symbols that the
    caller must press on the phone
    keypad to initiate retrieval of a
    waiting call.
    The call-waiting retrieval sequence
    can be 1 to 4 characters in length
    using any combination of digits or
    characters
    (* or #).
    This is the phone keypad sequence
    that a user must press to retrieve a
    waiting call.  Customize-able.
    Sequence should be distinct from
    sequence that might be used to
    retrieve a waiting call via the PBX or
    PSTN. 
    						
    							MultiVOIP User Guide Technical Configuration (Analog)
    224
    Supplementary Services Definitions (cont’d)
    Field Name Values Description
    Call Name
    Identification
    EnableEnables CNI function.  Call Name
    Identification is not the same as Caller
    ID.  When enabled on a given voip
    unit currently being controlled by the
    MultiVOIP GUI (the ‘home voip’),
    Call Name Identification sends an
    identifier and status information to
    the administrator of the remote voip
    involved in the call. The feature
    operates on a channel-by-channel
    basis (each channel can have a
    separate identifier).
    If the home voip is originating the
    call, only the  Calling Party field is
    applicable.  If the home voip is
    receiving the call, then the Alerting
    Party, Busy Party, and Connected
    Party fields are the only applicable
    fields (and any or all of these could be
    enabled for a given voip channel). The
    status information confirms back to
    the originator that the callee (the
    home voip) is either busy, or ringing,
    or that the intended call has been
    completed and is currently connected.
    The identifier and status information
    are made available to the remote voip
    unit and appear in the Caller ID field
    of its Statistics – Call Progress screen.
    (This is how MultiVOIP units handle
    CNI messages; in other voip brands,
    H.450 may be implemented
    differently and then the message
    presentation may vary.) 
    						
    							MultiVOIP User Guide Technical Configuration (Analog)
    225
    Supplementary Services Definitions (cont’d)
    Field Name Values Description
    Calling
    Party,
    Allowed
    Name Type
    (CNI)If the ‘home’ voip unit is originating
    the call and Calling Party is selected,
    then the identifier (from the Caller Id
    field) will be sent to the remote voip
    unit being called.  The Caller Id field
    gives the remote voip administrator a
    plain-language identifier of the party
    that is originating the call occurring
    on a specific channel.
    This field is applicable only when the
    ‘home’ voip unit is originating the call.
    Example. Suppose a voip system has
    offices in both Denver and Omaha.  In
    the Omaha voip unit (the ‘home’ voip
    in this example), Call Name
    Identification has been enabled,
    Calling Party has been enabled as an
    Allowed Name Type, and “Omaha
    Sales Office Voipchannel 2” has been
    entered in the  Caller Id field.
    When channel 2 of the Omaha voip is
    used to make a call to any other voip
    phone station (for example, the
    Denver office), the message
    “Calling Party - Omaha Sales Office
    Voipchannel 2” will appear in the
    “Caller Id” field of the
    Statistics - Call Progress screen
    of the Denver voip. 
    						
    							MultiVOIP User Guide Technical Configuration (Analog)
    226
    Supplementary Services Definitions (cont’d)
    Field Name Values Description
    Alerting
    Party,
    Allowed
    Name Type
    (CNI)If the ‘home’ voip unit is receiving the
    call and Alerting Party is selected,
    then the identifier (from the Caller Id
    field) will tell the originating remote
    voip unit that the call is ringing.
    This field is applicable only when the
    ‘home’ voip unit is receiving the call.
    Example.  Suppose a voip system has
    offices in both Denver and Omaha.  In
    the Omaha voip unit (the ‘home’ voip
    unit in this example), Call Name
    Identification has been enabled,
    Alerting Party has been enabled as an
    Allowed Name Type, and “Omaha
    Sales Office Voipchannel 2” has been
    entered in the Caller Id field of the
    Supplementary Services screen.
    When channel 2 of the Omaha voip
    receives a call from any other voip
    phone station (for example, the
    Denver office), the message “Alerting
    Party - Omaha Sales Office
    Voipchannel 2” will be sent back and
    will appear in the Caller Id field of
    the Statistics – Call Progress screen of
    the Denver voip.  This confirms to the
    Denver voip that the phone is ringing
    in Omaha. 
    						
    							MultiVOIP User Guide Technical Configuration (Analog)
    227
    Supplementary Services Definitions (cont’d)
    Field Name Values Description
    Busy Party,
    Allowed
    Name Type
    (CNI)If the ‘home’ voip unit is receiving a
    call directed toward an already
    engaged channel or phone station and
    Busy Party is selected, then the
    identifier (from the Caller Id field)
    will tell the originating remote voip
    unit that the channel or called party is
    busy.
    This field is applicable only when the
    ‘home’ voip unit is receiving the call.
    Example.  Suppose a voip system has
    offices in both Denver and Omaha.  In
    the Omaha voip unit (the ‘home’ voip
    unit in this example), Call Name
    Identification has been enabled, Busy
    Party has been enabled as an Allowed
    Name Type, and “Omaha Sales Office
    Voipchannel 2” has been entered in
    the Caller Id field of the
    Supplementary Services screen.
    When channel 2 of the Omaha voip is
    busy but still receives a call attempt
    from any other voip phone station
    (for example, the Denver office), the
    message “Busy Party - Omaha Sales
    Office Voipchannel 2” will be sent
    back and will appear in the Caller Id
    field of the Statistics – Call Progress
    screen of the Denver voip.  This
    confirms to the Denver voip that the
    channel or phone station is busy in
    Omaha. 
    						
    							MultiVOIP User Guide Technical Configuration (Analog)
    228
    Supplementary Services Definitions (cont’d)
    Field Name Values Description
    Connected
    Party,
    Allowed
    Name Type
    (CNI)If the ‘home’ voip unit is receiving a
    call and Connected Party is selected,
    then the identifier (from the Caller Id
    field) will tell the originating remote
    voip unit that the attempted call has
    been completed and the connection is
    made.
    This field is applicable only when the
    ‘home’ voip unit is receiving the call.
    Example.  Suppose a voip system has
    offices in both Denver and Omaha.  In
    the Omaha voip unit (the ‘home’ voip
    unit in this example), Call Name
    Identification has been enabled,
    Connected Party has been enabled as
    an Allowed Name Type, and
    “Omaha Sales Office Voipchannel 2”
    has been entered in the Caller Id field
    of the Supplementary Services
    screen.
    When channel 2 of the Omaha voip
    completes an attempted call from any
    other voip phone station (for example,
    the Denver office), the message
    “Connect Party - Omaha Sales Office
    Voipchannel 2” will be sent back and
    will appear in the Caller Id field of
    the Statistics – Call Progress screen of
    the Denver voip.  This confirms to the
    Denver voip that the call has been
    completed to Omaha. 
    						
    							MultiVOIP User Guide Technical Configuration (Analog)
    229
    Supplementary Services Definitions (cont’d)
    Field Name Values Description
    Caller ID This is the identifier of a specific
    channel of the ‘home’ voip unit.  The
    Caller Id field typically describes a
    person, office, or location, for
    example, “Harry Smith,” or “Bursar’s
    Office,” or “Barnesville Factory.”
    Default -- When this button is clicked, all
    Supplementary Service parameters
    are set to their default values.
    Copy
    Channel-- Copies the Supplementary Service
    attributes of one channel to another
    channel.  Attributes can be copied to
    multiple channels or all channels at
    once. 
    						
    							MultiVOIP User Guide Technical Configuration (Analog)
    230
    16. Set Baud Rate.   The Connection option in the sidebar menu has a
    “Settings” item that includes the baud-rate setting for the COM port
    of the computer running the MultiVOIP software.
    First, it is important to note that the default COM port established by
    the MultiVOIP program is COM1.  Do not accept the default value
    until you have checked the COM port allocation on your PC.  To do
    this, check for COM port assignments in the system resource dialog
    box(es) of your Windows operating system.  If COM1 is not available,
    you must change the COM port setting to COM2 or some other COM
    port that you have confirmed as being available on your PC.
    The default baud rate is 115,200 bps. 
    						
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