Canon printer Color imageCLASS MF9280Cdn User Manual

							
12-36
Error Codes
Troubleshooting

Error CodeDescriptionAction
#0403The job failed because the same file name 
existed. Generally, if the same file name exists, a 
file will be automatically renamed by adding a 
number, which ranges from 1 to 999, to the tail 
of its file name in order to avoid naming conflicts. 
However, this error occurred because the file with 
the same number already added to its file name 
existed.
Rename the file, and then write the data again.
#0404The job failed because the write protect switch of 
the USB memory was ON.
Turn OFF the write protect switch of the USB 
memory.
#0406The job failed because the medium was pulled 
out while the job was in progress.
–Confirm that the medium is properly inserted, 
and then write the data again.
–
An error has occurred while data, such as 
image data, were being transferred to the 
medium. (The connected medium may 
be formatted with a file system that is not 
supported by the machine.)
–Check the status of the medium, or make sure 
that the medium is formatted with a file system 
supported by the machine (FAT16 or FAT32), 
and then try again.
–
#0407The length of the full path to the specified file 
(or folder) exceeded the supported limit.
–The limit of the length of the full path is 120. 
Change or shorten the file name to be written.
–
#0408The transfer of data has failed because the 
medium was pulled out during the transfer.
–Confirm that the medium is correctly inserted 
and then try the transfer again.
–
An error has occurred while data, such as 
image data, were being transferred to the 
medium.
–Check the status of the medium, or make sure 
that the medium is formatted with a file system 
supported by the machine.
–
#0703The memory for image data is full when sending 
color documents.
Wait a few moments, and then try sending 
again after other send jobs are complete.
Erase documents stored in memory. If the 
machine still does not operate normally, turn 
the main power OFF, and then back ON.
–
–
#0705The send process was interrupted because the
size of the image data being sent was larger
than the size limit set in 
in  in  in  (from
the Additional Functions screen).
Change the setting of the size limit in the 
 in  in  
in  (from the 
Additional Functions screen).
Select a lower resolution.
If you are sending an I-fax, reduce the size of 
the data by decreasing the number of pages 
that contain images so that it will not exceed 
the size limit set in .
When scanning, set  to  in 
.
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–
–
–
#0751The server is not functioning. The network is 
down (the server is unable to connect to the 
network or was disconnected).
Check the recipient’s address.
Check that the network is up.
–
– 
						

							
12-37
Error Codes
Troubleshooting

Error CodeDescriptionAction
#0752The SMTP server name for e-mail or I-fax is not 
correct.
–Start the Remote UI and make sure that the 
SMTP Server in E-mail/I-Fax Settings under 
Network Settings matches the SMTP server 
address you checked in “Network Settings,” in 
the e-Manual.
–
The domain name or e-mail address may not 
be set.
–Start the Remote UI and make sure that 
Domain Name in TCP/IP Settings under 
Network Settings is set correctly.
–
Start the Remote UI and make sure that E-mail 
Address in E-mail/I-Fax Settings under Network 
Settings is set correctly.
–
The mail server is not functioning. –Ask the network administrator to check that 
the mail server is operating properly.
–
The network is down. –Ask the network administrator to check that 
the network is operating properly.
–
While an e-mail message were being sent in 
color, some error occurred.
–Try sending several times. If the error persists, 
ask the network administrator to check that the 
network is operating properly.
–
#0753A TCP/IP error occurred while sending documents 
to a file server, or sending an e-mail message. 
(Socket, Select error, etc.)
Check that the network cable is properly 
connected between the machine and your 
computer.
Check that the  is set to .
Check that the  of the file server 
destination is set correctly.
Check that the  is set 
correctly.
Set  to .
Check the settings in Windows Firewall.
If the machine still does not operate normally, 
turn the main power OFF, and then back ON.
–
–
–
–
–
–
–
#0755You cannot send jobs because TCP/IP is not 
functioning correctly.
–Check  in  in  (from 
the Additional Functions screen).
–
The IP address is not set.–Check  in  in  (from 
the Additional Functions screen).
–
When the machine was turned ON, an IP 
address was not assigned to the machine by 
the DHCP, RARP, or BOOTP server.
–After the machine is turned ON, 
communication with a network will not start 
until the time specified in  in  in  (from the Additional 
Functions screen) elapses. Wait a few 
moments, and then try sending again.
– 
						

							
12-38
Error Codes
Troubleshooting

Error CodeDescriptionAction
#0801A timeout error occurred while the machine 
was communicating with the SMTP server to 
send an e-mail message.
–Check that the SMTP server is functioning 
normally, or check the network status.
–
The SMTP server returned an error while trying 
to connect. The destination is not correct.
–Check the destination setting.–
An error occurred on the server side during 
transmission to a file server.
–Check that the file server is operating properly.–
The e-mail address is incorrect.–Start the Remote UI and make sure that the 
E-mail Address in E-mail/I-Fax Settings under 
Network Settings is set correctly.
–
#0802The name of the SMTP server is incorrect.–Start the Remote UI and make sure that SMTP 
Server in E-mail/I-Fax Settings under Network 
Settings matches the SMTP server address you 
checked in “Network Settings,” in the e-Manual.
–
The domain name of the DNS server is 
incorrect.
–Start the Remote UI and make sure that 
Domain Name in TCP/IP Settings under 
Network Settings is set correctly.
–
The name of the DNS server is incorrect.–Start the Remote UI and make sure that Primary 
DNS Server Address and Secondary DNS Server 
Address in TCP/IP Settings under Network 
Settings are set correctly.
–
Connection to the DNS server failed.–Ask the network administrator to check that 
the DNS server is operating properly.
–
#0804You have no permission to access the folder.Check that the user name and password you 
specified match the user accounts (user name 
and password) registered to the computer (file 
server).
#0806An incorrect user name or password was 
specified for the sending of a file to a file server.
–Check that the user name and password you 
specified match the user accounts (user name 
and password) registered to the computer (file 
server).
–
An incorrect destination was specified for the 
sending of an e-mail message or I-fax.
–Check the e-mail or I-fax address.–
#0808A timeout error occurred while the machine 
was communicating with the FTP server.
–Check that the FTP server is functioning 
normally.
Check the network status.
–
–
The FTP server returned an error while trying 
to connect. The destination is not correct. 
An error occurred on the server side during 
transmission.
–Check that the FTP server is functioning 
normally.
Check the network status.
Check the destination setting.
Check the status and setting of the file server.
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12-39
Error Codes
Troubleshooting

Error CodeDescriptionAction
#0810A POP (Post Office Protocol) server connection 
error occurred while receiving an I-fax.
–Check the POP Server name in  in  in  (from the Additional 
Functions screen).
Confirm that the POP server is functioning  
normally.
Check the network status.
–
–
–
The POP server returned an error during the 
connection.
–Start the Remote UI and make sure that POP 
Server in E-mail/I-Fax Settings under Network 
Settings matches the POP server address you 
checked in “Network Settings,” in the e-Manual.
–
A timeout error occurred on the server while 
connecting to the POP server.
–Ask the network administrator to check that 
the mail server or the network is operating 
properly.
–
#0813The login name or password for access to the POP 
server is incorrect.
Check that POP Address and POP Password in 
E-mail/I-Fax are set correctly.
(See “Network Settings” in the e-Manual.)
#0816You have reached the quota for the number of 
pages you can scan for faxing.
Reset or increase the page quota or contact your 
system administrator.
#0818You have received data that cannot be processed 
(cannot print the attached file).
Check the settings and ask the sender to resend 
the data.
#0819You have received data that cannot be processed 
(MIME information is incorrect).
Check the settings, and then ask the sender to 
resend the data. The machine can receive only 
e-mails in plain text format. HTML e-mails cannot 
be received.
#0820You have received data that cannot be processed 
(BASE 64 or uuencode is incorrect).
Check the settings, and then ask the sender to 
resend the data. The machine can receive only 
e-mails in plain text format. HTML e-mails cannot 
be received.
#0821You have received data that cannot be 
processed (TIFF analysis error).
–Check the settings, and then ask the sender to 
resend the data.
–
The read job failed because TIFF or JPEG files 
were not supported or the image data was 
corrupted.
–Confirm that the supported file format is used, 
and then read data again.
–
#0827You have received data that cannot be 
processed (contains MIME information that is not 
supported).
Check the settings, and then ask the sender to 
resend the data.
#0828You have received HTML data.Ask the sender to use a file format other than 
HTML, and then resend the data.
#0829Data that contains more than approximately 
1,000 pages is received. (This error code may also 
appear when the machine receives corrupted 
data.)
This machine can store up to approximately 
1,000 pages of data in memory, but will delete 
any data that exceeds this limit. Ask the sender 
to resend the remaining pages. (If the received 
data is corrupted, ask the sender to resend the 
appropriate data.) 
						

							
12-40
Error Codes
Troubleshooting
Error CodeDescriptionAction
#0839The user name or password for the SMTP 
Authentication is incorrect.
Start the Remote UI and make sure that SMTP 
Server in E-mail/I-Fax Settings under Network 
Settings matches the SMTP server address you 
checked in “Network Settings,” in the e-Manual.
Start the Remote UI and enter the correct 
password for the SMTP Authentication in 
Password in E-mail/I-Fax Settings under 
Network Settings. 
If you do not know what your password is, 
check in the notification form issued by your 
ISP (Internet Service Provider) or consult the 
network administrator.
–
–
#0853The job was not able to be processed due 
to the reason why it was canceled from an 
application or operating system while the print 
data was being sent to this machine from a 
computer etc.
You have sent the print data unsupported by 
the machine or sent corrupted print data.
–
–
Check the settings, and then repeat the 
operation.
#0859An error occurred while compressing scanned 
originals.
Check the scan settings, and then try scanning 
again. 
						

							
12-41
If a Message Such as  is displayed
Troubleshooting

If a Message Such as  is displayed
If all of the following do not match, a message such as  is 
displayed:
The paper size specified on the printer driver (Only when printing from a computer)
The paper size specified in the  menu on the machine
The size of the paper loaded in the paper drawer or stack bypass tray
If such a message is displayed and you are unable to make a copy or print job, change the 
paper size in the items described above so that they all match. 
The following chart is a list of the messages. See “Error Messages,” on p. 12- 24 for details 
concerning the messages and remedies.
Messages dsplayed when the paper szes do not match●
MessageCause
Copy
Load LTR to Drawer 1.
(Depending on the paper supply and settings, the message 
displayed may vary.)
The following did not match:
The paper size specified on the machine
The size of the paper loaded in the paper drawer
–
–
Paper diff. from set size/type.
Remove the jammed paper from inside the front cover.The following did not match:
The paper size specified on the machine
The size of the paper loaded in the paper drawer
–
–
Print
Load LTR to Drawer 1.
(Depending on the paper supply and settings, the message 
displayed may vary.)
The following did not match:
The paper size specified on the machine
The size of the paper loaded in the paper drawer
–
–
Paper diff. from set size/type.The following did not match:
The paper size specified on the printer driver
The paper size specified on the machine
The size of the paper loaded in the paper drawer
–
–
–
Load paperThe following did not match when printing:
The paper size specified on the printer driver
The paper size specified on the machine
–
–
Remove the jammed paper from inside the front cover.A paper jam occurred because the size of the paper loaded 
in the paper drawer was different from that of the paper 
specified on the machine and printer driver.
Load the correct size paper if the size of the paper loaded in the paper drawer does not match. See  “Reloading the Paper,” on p. 12-42 for 
instructions.Change paper size if the paper size specified on the machine does not match. See “Changing the Paper Size Setting,” on p. 12-42 for instructions.For print jobs, you need to specify the paper size from your computer.“
–
–
–
–
–
– 
						

							
12-42
If a Message Such as  is displayed
Troubleshooting

Reloading the Paper
1 
Load the correct size paper, then press 
[OK] to resume the job.
The machine re-starts printing.
See “Loading Paper,” on p. 2-10 for instructions 
on how to load paper.
Changing the Paper Size Setting
For the Stack Bypass Tray
If you set the standard settings for stack bypass tray, follow the procedures below to change paper size.
●
1 
Press  (Main Menu).
2 
Press the right Any key to select 
.
3 
Use [▼], [▲] or  (Scroll Wheel) to select 
, then press [OK].
4 
Use [▼], [▲] or  (Scroll Wheel) to select 
, then press 
[OK].
5 
Use [▼], [▲] or  (Scroll Wheel) to select 
, then press the right Any key to 
select .
If you do not want to set the stack bypass 
standard settings, select , then press [OK], 
and press  (Main Menu) to return to the 
Main Menu screen. 
						

							
12-43
If a Message Such as  is displayed
Troubleshooting

6 
Use [▼], [▲] or  (Scroll Wheel) to select 
paper size, then press [OK].
You can select from the following paper sizes:
, , , , , 
, , , , , 
, , , , 
, 
If you use A/B size paper, press the right Any key 
to select  and select the paper size 
you want to use.
7 
Use [▼], [▲] or  (Scroll Wheel) to select 
paper type, then press [OK].
You can select from the following paper types:
, , , 
, , , , 
, , 
The selectable paper types vary depending on the paper size you have specified. The unavailable paper types are grayed out on the display.
8 
Press  (Main Menu) to return to the 
Main Menu screen.
For the Paper Drawer
Follow this procedure to change the paper size setting.
●
1 
Press  (Main Menu).
2 
Press the right Any key to select 
.
3 
Use [▼], [▲] or  (Scroll Wheel) to select 
, then press [OK]. 
						

							
12-44
If a Message Such as  is displayed
Troubleshooting
4 
Use [▼], [▲] or  (Scroll Wheel) to select 
 or *, then press 
[OK].
*  Only when the optional Paper Drawer (Paper 
Drawer 2) is attached.
5 
Use [▼], [▲] or  (Scroll Wheel) to select 
paper size, then press [OK].
You can select from the following paper sizes:
, , , , , 
, 
If you use A/B size paper, press the right Any key 
to select  and perform the step 
above.
6 
Use [▼], [▲] or  (Scroll Wheel) to select 
paper type, then press [OK].
You can select from the following paper types:
, , , 
, , 
7 
Press  (Main Menu) to return to the 
Main Menu screen. 
						

							
12-45
If a Power Failure Occurs
Troubleshooting

If a Power Failure Occurs
If power is suddenly lost due to an outage or accidental unplugging, a built-in battery 
retains the user data settings and the Address Book settings. Any sent or received 
documents stored in memory are backed up for about 60 minutes. During a power cut, 
functions are limited as follows: 
You cannot send, receive, copy, scan, or print documents.
You may not be able to make telephone calls using an external telephone, depending on 
the type of telephone you use.
You can receive telephone calls using an external telephone depending on the type of 
telephone you use.
To fully charge the built-in battery, it takes approximately 2 hours after when the main 
power switch is ON. If the built-in battery is not fully charged, the data may not be saved 
properly.
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–
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