Canon printer Color imageCLASS MF9280Cdn User Manual

							
12-16
Clearing Jams
Troubleshooting

1 
Lift the scanning platform (A) until it is 
locked.2 
Open the fixing cover, holding it by its left 
tab (A).
Fixing Unit
If a screen similar to the one shown below appears on the display, remove the jammed paper from the fixing 
unit. Then press the right Any key to display the next procedure.
10
 Close the front cover. 
						

							
12-17
Clearing Jams
Troubleshooting

3 
Hold both sides of any jammed paper and 
gently pull it out.
Do not force a jammed paper out of the machine.If the jammed paper cannot be removed easily,  proceed to the next step.
4 
Close the fixing cover.
5 
Lower the scanning platform. 
						

							
12-18
Clearing Jams
Troubleshooting
1 
Open the back cover.
2 
Hold both sides of any jammed paper and 
gently pull it out.
3 
Close the back cover.
4 
Open and close the front cover to reset 
the machine.
If you are using the stack bypass tray, close it 
before opening the front cover.
Close the front cover gently holding the handle 
(A).
Back Cover
If a screen similar to the one shown below appears on the LCD display, remove the jammed paper from the 
back side of the machine. Then press the right Any key to display the next procedure. 
						

							
12-19
When the Message Does Not Disappear
Troubleshooting

When the Message Does Not Disappear
When the message that indicates a paper jam occurring inside the top cover does not 
disappear even after the jammed paper is removed, this indicates that the jammed paper 
still remains in the fixing unit. Remove the fixing unit using the following procedure to 
remove the jammed paper.
The fixing unit and its surroundings inside the printer are hot during use. Make sure the fixing unit is completely cool before removing the jammed paper. Touching the fixing unit when it is still hot may result in burns.
When you remove the fixing unit, you have to turn the main power switch OFF. Sending or receiving documents cannot be done when the main power switch is OFF or the power cord is disconnected.If the main power switch is turned OFF, all jobs waiting in the print queue will be erased.Documents received into memory and documents stored for delayed send will be retained for approximately 60 minutes after the power cord has been disconnected.
––––
1 
Turn OFF the main power switch and 
disconnect the power cord.
2 
Lift the scanning platform (A) until it is 
locked.
3 
Grasp and pull the tab (A) on the left side 
of the top cover to open the fixing cover. 
						

							
12-20
When the Message Does Not Disappear
Troubleshooting

4 
Move the control panel into the upright 
position.
5 
Press the blue tabs (A) and hold the fixing 
unit by the parts indicated with arrows.
6 
Remove the fixing unit with both hands.
7 
Place the fixing unit on a flat surface. 
8 
Open the fixing unit cover.
9 
Remove the jammed paper.
10
 Install the fixing unit.
11
 Close the fixing cover. 
						

							
12-21
When the Message Does Not Disappear
Troubleshooting

12
 Lower the scanning platform.
13
 Reconnect the power cord and turn on 
the main power switch. 
						

							
12-22
If the Delivery Feeder Unit Is Not Installed Correctly
Troubleshooting

If the Delivery Feeder Unit Is Not Installed 
Correctly
If the delivery feeder unit is not installed correctly, an error code  appears on the 
display. Follow the procedure below to install the delivery feeder unit correctly. If the error 
code does not disappear after the delivery feeder unit is installed correctly, contact Canon 
Customer Care Center.
You have to remove the delivery feeder unit and re-install the delivery feeder unit correctly.When you remove the delivery feeder unit, you have to turn the main power switch OFF.Sending or receiving documents cannot be done when the main power switch is OFF or the power cord is disconnected.If the main power switch is turned OFF, all jobs waiting in the print queue will be erased.Documents received into memory and documents stored for delayed send will be retained for approximately 60 minutes after the power cord has been disconnected.
–––––
1 
Turn OFF the main power switch and 
disconnect the power cord.
Make sure that the Processing/Data Indicator is turned off and check the display to confirm that a job is not being processed.
2 
Open the front cover.
If you are using the stack bypass tray, close it 
before opening the front cover.
Open the front cover gently holding the handle 
(A).
3 
Push the levers (A) on both sides of the 
delivery feeder unit and remove the 
delivery feeder unit gently, holding it by 
the tabs (B). 
						

							
12-23
If the Delivery Feeder Unit Is Not Installed Correctly
Troubleshooting
Do not place any object on or touch the transfer belt (A) of the delivery feeder unit. The transfer belt (A) of the delivery feeder unit is supplied with a function that cleans itself, therefore, do not clean the belt even when the toner is on it. If the delivery feeder unit is broken or transfer belt (A) is damaged, this may result in misfeeds or deterioration in print quality.
4 
Install the delivery feeder unit so that the 
protrusions (A) of the delivery feeder unit 
fit into the guides (B) and click into place.
5 
Confirm that the triangle marks (A) on the 
delivery feeder unit are aligned with the 
triangle marks (B) on the machine.
6 
Close the front cover
Close the front cover gently holding the handle.
7 
Reconnect the power cord and turn on 
the main power switch.  
						

							
12-24
Error Messages
Troubleshooting

Error Messages
When a message appears on the display, please refer to the examples of error messages in 
the table below.
MessageDescriptionAction
A cover is open.The front cover or the fixing unit 
cover is open.
Close the front cover or the fixing unit 
cover.
Avail. Mem.This message shows the percentage 
of the memory currently available. 
This message is displayed when 
you set the originals in the feeder in 
Fax/Send mode.
If you need more space, wait for the 
machine to send any documents in 
memory. Also print, send, or delete any 
documents stored in memory.
Cannot complete searching due to 
timeout. Check the settings.
The machine could not search for 
destinations within the specified 
time.
–Increase the time setting for  in . 
(See “Network Settings,” in the 
e-Manual.)
–
An error occurred on the LDAP 
server side.
–Check that the LDAP server is 
functioning normally.
–
Cannot connect to the selected 
server. Check the settings.
The machine cannot connect to the 
specified IP address/port.
Check the gateway address setting. 
(See “Network Settings,” in the 
e-Manual.)
Check the server address and port 
number for the LDAP server. (See 
“Network Settings,” in the e-Manual.)
Check that the LDAP server is 
operating properly.
If  is set to  for the 
LDAP server, check whether UDP (User 
Datagram Protocol) packages are 
blocked by the filter.
–
–
–
–
Cannot connect to the server 
because timer settings for this 
device differ to those of the 
selected server.
The time setting of the LDAP server 
and the time setting of the machine 
are more than five minutes apart.
The machine cannot connect to an LDAP 
server if the time setting of the server 
and the time setting of the machine 
are more than five minutes apart with 
 set to  for the LDAP 
server. Check the time settings on the 
server and the machine.
Cannot find server.The IP address that the machine 
should connect to cannot be 
determined.
Check the DNS (Domain Name System) 
Server Settings in TCP/IPv4 or v6 
in  in  (from the Additional 
Functions screen). 
						

							
12-25
Error Messages
Troubleshooting
MessageDescriptionAction
Cannot find the selected server. 
Check the settings.
The IP address that the machine 
should connect to cannot be 
determined.
–Check the DNS (Domain Name 
System) server settings. (See “Network 
Settings,” in the e-Manual.)
–
Check whether the DNS server’s DNS 
settings are correct.
–
If  is set to 
 
for the LDAP server, the machine 
cannot determine the host name.
–Check the DNS (Domain Name 
System) server settings. (See “Network 
Settings,” in the e-Manual.)
–
Check the XXX toner. (XXX 
indicates “Black”, “Yellow”, 
“Cyan”, or “Magenta”.)
A toner cartridge that cannot 
guarentee print quality because it 
has reached the end of its life etc., 
or a toner cartridge that has already 
been spent may be set.
Continued use of this toner cartridge 
may cause the machine to malfunction. 
Replacing of the toner cartridge is 
recommended. (See “Replacing the 
Toner Cartridge with a New One,” on p. 
11-8.)
Check the XXX toner connection. 
(XXX indicates “Black”, “Yellow”, 
“Cyan”, or “Magenta”.)
There may be a problem with the 
toner cartridge connection of the 
indicated color.
Take out the toner cartridge of the 
indicated color, then properly set it 
again. For detailed instructions, (see 
“Replacing the Toner Cartridge with a 
New One,” on p. 11-8.)
–
Turn OFF the main power switch, wait 
for more than 10 seconds, then turn it 
ON again.
–
When this message does not 
disappear even if you take the 
above procedures, replace the 
toner cartridge with a new one (see 
“Replacing the Toner Cartridge with a 
New One,” on p. 11-8.)
–
Check TCP/IP.The machine’s TCP/IP is not 
operating.
Check the IP Address Settings in 
 in  (from the Additional 
Functions screen). (See “Network 
Settings,” in the e-Manual.)
Check that all of the covers are 
closed.
The cover is open.Check the cover and make sure that it is 
completely closed.
Check the originals.The original is not correctly set in the 
feeder.
Correctly set the original in the feeder.
Clean the scan area.The feeder scanning area may be 
dirty.
Clean the feeder scanning area (see 
“Scanning Area,” on p. 2-
3), then press
[OK].
Clear the output tray.Output paper is piled up on the 
output tray.
Remove the output paper from the 
output tray.