Canon printer Color imageCLASS MF9280Cdn User Manual

							
12-26
Error Messages
Troubleshooting

MessageDescriptionAction
Drawer 1 is not inserted.Printing or copying could not be 
performed because the paper 
drawer (Drawer 1) was not set.
Set the paper drawer (Drawer 1) and 
push it in as far as it will go. The copy or 
print will automatically resume.
IEEE802.1X Error An unknown 
error has occurred.
IEEE802.1X Error Unknown error 
has occurred.
An unknown error occurred.The machine failed to analyze the server 
certificate sent from the RADIUS server.
IEEE802.1X Error Cannot analyze 
the Certificate.
The machine failed to analyze the 
server certificate sent from the 
RADIUS server.
Check for any errors in the server 
certificate on the RADIUS server.
IEEE802.1X Error Change the 
password.
The password has expired.Set a new password.
IEEE802.1X Error Check 
authentication settings.
The specified authentication method 
of the machine does not match 
the authentication method of the 
RADIUS server.
Make sure that the correct authentication 
method is specified on the machine. If 
the information set on the machine is 
inconsistent with that of the RADIUS 
server, specify the correct authentication 
method.
IEEE802.1X Error No reply from the 
destination.
An error occurred when 
communicating with the 
authenticator.
Check for any errors in the authenticator 
(LAN switch) settings, as well as the 
RADIUS server settings.
IEEE802.1X Error Set the correct 
Certificate info.
IEEE802.1X Error Set the correct 
certificate information.
The correct client authentication 
information (the key pair and 
certificate, user name and password, 
and the CA certificate) is not set.
Check for incorrect settings in 
the authentication method and 
authentication information (the key pair 
and certificate, user name and password, 
and the CA certificate).
IEEE802.1X Error The Certificate 
has expired.
The server certificate sent from the 
RADIUS server has expired.
Check the expiration date of the server 
certificate on the RADIUS server.
IEEE802.1X Error The Certificate is 
incorrect.
An error occurred when verifying 
the server certificate sent from 
the RADIUS server using the CA 
certificate.
Check for any errors in the server 
certificate on the RADIUS server, as well 
as the CA certificate registered on the 
machine.
Insert the toner cartridge all the 
way holding the right & left grips.
A toner cartridge is not installed or 
not installed correctly.
Install the toner cartridge correctly.
Insert the XXX toner correctly. 
(XXX indicates “Black”, “Yellow”, 
“Cyan”, or “Magenta”.)
The toner cartridge of the indicated 
color is not inserted.
Properly insert the toner cartridge of the 
indicated color. For detailed instructions, 
see “Replacing the Toner Cartridge with 
a New One,” on p. 11-8.
Insert the XXX toner in the location 
of the correct color. (XXX indicates 
“Black”, “Yellow”, “Cyan”, or 
“Magenta”.)
The toner cartridge of the indicated 
color is not inserted in the correct 
location for that color.
Insert the toner cartridge of the indicated 
color in the correct location for that 
color. For detailed instructions, see 
“Replacing the Toner Cartridge with a 
New One,” on p. 11-8. 
						

							
12-27
Error Messages
Troubleshooting

MessageDescriptionAction
Insert the fixing unit.The fixing unit is not inserted.Insert the fixing unit. For detailed 
instructions, see “When the Message 
Does Not Disappear,” on p. 12-19.
Insert the toner cartridge all the 
way holding the right & left grips.
A toner cartridge is not installed or 
not installed correctly.
Install the toner cartridge correctly.
Load LTR to Drawer 1.  
(Depending on the paper supply 
and settings, the message 
displayed may vary.)
The following did not match when 
copying, receiving faxes/I-faxes or 
E-mails:
The paper size specified on the 
machine
The size of the paper loaded in 
the paper drawer
–
•
•
Change the following so that they 
match:
Paper size setting on the machine
The size of the paper loaded in the 
paper drawer 
(See “Loading Paper” on p. 2-10 or 
“Setting Paper Size and Type,” on 
p. 2-2
2.)
–
•
•
The following did not match when 
printing:
The paper size specified on the 
machine
The size of the paper loaded in 
the paper drawer
–
•
•
To print on the paper of the size 
specified on the machine’s paper 
settings and on the printer driver:
Load the paper of the size specified on 
the machine and on the printer driver 
and close the paper drawer. Printing 
will resume.
–
To print on the paper of the size that is 
loaded in the paper drawer:
1. Delete the current job.
2.  Change the paper size settings both 
on the printer driver and on the 
machine.
3. Retry printing.
–
Load paper.The following did not match when 
printing:
The paper size specified on the 
printer driver
The paper size specified on the 
machine
•
•
Change the following so that they 
match, and then retry printing (When 
you change the paper size setting on 
the printer driver, cancel the job on the 
machine.):
The paper size setting on the printer 
driver
The paper size setting on the 
machine
•
•
No response from the destination.The server was not running when 
you tried to send.
–Check the destination.–
The network connection was lost 
when you tried to send. (Either 
you could not connect to the 
destination or the connection 
was lost before the job could 
complete.)
–Check the status of the network.–
A TCP/IP error occurred when you 
tried to send an e-mail or I-fax.
–Check that the network cables and 
connectors are properly connected.
– 
						

							
12-28
Error Messages
Troubleshooting

MessageDescriptionAction
No response from the server. 
Check the settings.
The specified server settings are 
incorrect, or the server is not turned 
ON. Alternatively, the machine’s 
TCP/IP resources may be low.
Wait for a while, and try browsing again. 
If you still fail, try selecting another 
server.
Not enough TCP/IP resources. 
Wait a moment and perform the 
operation again.
You cannot browse the network due 
to a lack of TCP/IP resources. This 
may be because documents have 
just been continuously sent or are 
being continuously sent through FTP 
or Windows (SMB).
Wait for a while, and try browsing again.
Paper diff. from set size/type.The following did not match when 
copying, receiving faxes/I-faxes or 
E-mails:
The paper size specified on the 
machine
The size of the paper loaded in 
the paper drawer
–
•
•
Change the following so that they 
match:
Paper size setting on the machine
The size of the paper loaded in the 
paper drawer 
(See “Loading Paper” on p. 2-10 or 
“Setting Paper Size and Type,” on 
p. 2-2
2.)
–
•
•
The following did not match when 
printing:
The paper size specified on the 
printer driver
The paper size specified on the 
machine
The size of the paper loaded in 
the paper drawer
–
•
•
•
Change the following so that they 
match, and then retry printing:
The paper size specified on the 
printer driver
The paper size specified on the 
machine
The size of the paper loaded in the 
paper drawer 
(See “Loading Paper” on p. 2-10, 
“Setting Paper Size and Type,” on 
p. 2-2
2 or “Printing Fundamentals,” in 
the e-Manual.)
–
•
•
• 
						

							
12-29
Error Messages
Troubleshooting

MessageDescriptionAction
Paper diff. from set size/type.If the message  appears after you 
have selected  to the 
message :
1.  Change the following so that they 
match:
Paper size setting on the machine
The size of the paper loaded in the 
paper drawer 
(See  “Loading Paper” on p. 2-10 or 
“Setting Paper Size and Type,” on 
p. 2-2
2.)
2.   Remove the jammed paper inside 
the machine and close the front 
cover (see “Inside of the Machine,” 
on p. 12-1
3).
–
•
•
The appropriate paper type for 
printing received faxes, I-faxes, or 
E-mails is not loaded.
–Load the appropriate type of paper 
(Plain 1, Plain 2, Recycled Paper, Color) 
and change the paper type in .
–
Paper is jammed in the fixing unit. 
Check the manual for instructions.
A paper jam occurred in the fixing 
unit.
Check the location of the paper jam 
and remove the jammed paper. Press 
the right Any key to display the next 
procedure. For detailed instructions, see 
“Fixing Unit,” on p. 12-16
.
Perform the operation again.A transmission error has occurred 
because the line condition was poor.
Check the line condition, then try again.
Preparing...The machine is not ready for 
scanning.
Wait until the machine is ready.
Prepare a new toner cartridge. 
(XXX) (XXX indicates “Black”, 
“Yellow”, “Cyan”, or “Magenta”.)
When a toner cartridge needs to be 
replaced soon.
Have a replacement toner cartridge 
ready so you can quickly replace the 
toner cartridge when it runs out.
If the message is displayed while 
copying or printing (including 
manually printing a report), printing 
of the job that is currently being 
processed will continue.
If the message is displayed when 
receiving a fax, the received fax is 
stored in the memory without being 
printed. If  is set to , however, 
printing will continue. (Printing will 
also continue if a report is printed 
automatically.) See “Specifying the 
Way of Printing When Toner Is Low,” 
on p. 5-107.
•
• 
						

							
12-30
Error Messages
Troubleshooting

MessageDescriptionAction
Press the OK key.[Stop] has been pressed while 
scanning the document using the 
feeder.
Press [OK], then set the originals again.
Printer ErrorSome kind of error has occurred in 
the machine.
Turn OFF the main power switch, wait 
for more than 10 seconds, then turn it 
ON again. If the message persists, take 
a note of the error code that appears 
on the bottom left of the display, turn 
OFF the main power switch, disconnect 
the power cord, and contact Canon 
Customer Care Center.
Received in memory.The machine temporarily received 
the data in memory because an error 
of some kind has occurred in the 
machine. This error message appears 
with one of the messages below.
, , 
, , 
, 
This error message appears with another 
message. When the error is resolved, the 
received data will be printed out. For 
how to solve the problem, see the action 
for the messages displayed with it.
Remove the jammed paper from 
inside the cover of the feeder.
A paper jam occurred inside the 
cover of the feeder.
Check the location of the paper jam 
and remove the jammed paper. Press 
the right Any key to display the next 
procedure. For detailed instructions, see 
“Original Jams,” on p. 12-3
. 
						

							
12-31
Error Messages
Troubleshooting

MessageDescriptionAction
Remove the jammed paper from 
inside the front cover.
A paper jam occurred inside the 
front cover.
–Check the location of the paper jam 
and remove the jammed paper. Press 
the right Any key to display the next 
procedure. For detailed instructions, 
see “Inside of the Machine,” on 
p. 12-1
3.
–
A paper jam occurred because 
the paper loaded in the paper 
drawer is different from the paper 
specified in  and 
the printer driver screen.
–When printing, follow the instructions 
below.
1.   Reload the correct size of paper into 
the paper drawer. (See “Reloading 
the Paper,” on p. 12-4
2.)
2.   Remove the jammed paper and 
close the front cover. When 
removing the paper, be careful 
not to touch the transfer belt of 
the delivery feeder unit or toner 
cartridge.
When copying, follow the instructions 
below.
1.  Reload the correct size of paper into 
the paper drawer or stack bypass 
tray. (See “Reloading the Paper,” on 
p. 12-42
.)
2.   Remove the jammed paper and 
close the front cover. (See “Inside of 
the Machine,” on p. 12-1
3.)
3.   Wait a while until the job resumes.
–
–
Remove the jammed paper from 
XXX. (XXX indicates the location of 
the jam.)
A paper jam occurred at the location 
shown on the display.
Check the location of the paper jam 
and remove the jammed paper. Press 
the right Any key to display the next 
procedure. For detailed instructions, see 
“Clearing Jams,” on p. 12-2.
Remove the paper, and close the 
tray.
A paper jam occurred in the stack 
bypass tray.
Check the location of the paper jam 
and remove the jammed paper. Press 
the right Any key to display the next 
procedure. For detailed instructions, see 
“Stack Bypass Tray,” on p. 12-
8.
Replace the toner cartridge. (XXX) 
(XXX indicates “Black”, “Yellow”, 
“Cyan”, or “Magenta”.)
When the toner runs out.Replace the toner cartridge of the 
indicated color. Incidentally, even if any 
of Yellow, Cyan or Magenta toner runs 
out, black and white printing can still be 
performed if Black toner remains. 
						

							
12-32
Error Messages
Troubleshooting

MessageDescriptionAction
Search condition includes 
characters that cannot be used 
with the selected server.
“\” is used in the search criterion.–Remove “\” from the search criterion, 
and then search again.
–
The combination of characters 
used in the search criterion does 
not constitute an acceptable 
search criterion.
There is an unequal number of 
“(“ and “)”.
“*” is not placed within “( )”.
–
•
•
Make sure that the characters for 
the search criterion are combined 
properly, and then search again.
–
If  is set to , 
characters other than ASCII Code 
(0x20-0x7E) are being used.
–Omit characters that cannot be used, 
and then search again.
–
Set the IP Address.This machine is not set with an IP 
address.
Specify the IP Address Settings in 
 in  
in  (from 
the Additional Functions screen), then 
turn the machine’s main power OFF and 
back ON again. (See “Network Settings,” 
or “Setting Up the Machine,” in the 
e-Manual.)
Set the toner cartridge. (XXX) (XXX 
indicates either “Black”, “Yellow”, 
“Cyan”, or “Magenta”.)
The toner cartridge of the indicated 
color is not set.
Set the toner cartridge of the indicated 
color. For detailed instructions, see 
“Replacing the Toner Cartridge with a 
New One,” on p. 11-8.
The counter has reached the set 
value.
You cannot print because the set 
page limit for either scans, prints, 
or copies in the department ID 
management function has been 
reached.
Contact your system manager.
The memory is full.The machine is full of jobs.–Print, send, or delete any documents 
stored in memory.
Divide the document stack or data into 
a few parts and try again one by one.
Send the document with low 
resolution.
When this message appears during 
using the feeder, the scanning 
document stops halfway. In this case, 
clear the paper jam from the feeder.
–
–
–
– 
						

							
12-33
Error Messages
Troubleshooting

MessageDescriptionAction
The memory is full.The number of TX/RX jobs that can 
be stored in memory reached the 
maximum.
–The maximum numbers of jobs 
that can be stored in memory are 
as follows (Based on the condition 
that the other party sends the fax by 
the Color imageCLASS MF9280Cdn/
Color imageCLASS MF9220Cdn with 
ITU-T No. 1 Chart standard mode): 
Up to 70 jobs for sending or 90 jobs 
for receiving, 95 fax jobs including 
sending and receiving, or 75 e-mail 
and I-fax jobs for receiving. 
Wait for the machine to send any 
documents in memory. Also print, 
send, or delete any documents stored 
in memory.
–
The number of search results has 
exceeded limits. If the desired 
destination is not displayed, 
change the search conditions and 
try again.
The number of addresses that 
meet the search criteria exceeds 
the specified maximum number of 
addresses to search.
Narrow down the search criteria, and 
then search again.
–
Increase the maximum number of 
addresses to search. (See “Network 
Settings,” in the e-Manual.)
–
The scan area is dirty.The feeder’s scanning area is dirty.Clean the feeder’s scanning area.
This size cannot be used with 
2-Sided unit modes.
The paper size is not appropriate for 
a two-sided copy.
Set the paper size to  or , 
then load paper of the same size.
Transmission has been suspended. 
Contact system manager.
You tried to send e-mails or I-faxes 
when the machine is in the User ID 
Management with the e-mail address 
of the login user not registered.
Use the Remote UI to register the e-mail 
address for each user when User ID 
Management is enabled.
Turn off the main power on the 
right side of the machine.
Description Some kind of error has 
occurred in the machine.
Turn OFF the main power switch, wait 
for more than 10 seconds, then turn it 
ON again. If the message persists, write 
down the error code displayed on the 
bottom left side of the display, turn 
OFF the main power switch, disconnect 
the power cord, and contact Canon 
Customer Care Center.
Wait a moment...This message appears when turning 
ON the main power switch, or when 
the machine is not ready for printing.
Wait until the message disappears. 
						

							
12-34
Error Codes
Troubleshooting

Error Codes
If a job or operation does not complete successfully, check the error code, and perform the 
necessary operations according to the error code displayed. You can check the error code on 
the Details screen when you select  on the System Monitor screen.  
If a send, receive, or fax job does not complete successfully, the error code is printed in the 
RESULT column on the Activity Report, TX Report, and Fax Activity Report.  
Perform the necessary procedures according to the error code.
For details on reports, see “Introduction of the Machine,” in the e-Manual.
See the table below for individual error codes.
Error CodeDescriptionAction
#0001Paper or originals are jammed.Remove any jammed paper or originals. (See 
“Clearing Jams,” on p. 12-2.)
#0003Communications that take longer than the preset 
time (64 minutes) caused the error.
Reduce the resolution or divide the document 
into two or more parts, and then try sending 
the document again. (See “Selecting 
Resolution,” on p. 5-5
0.)
When receiving a document, ask the sender 
to either reduce the resolution at which the 
document is scanned, or divide the document 
into two or more parts before sending it.
–
– 
						

							
12-35
Error Codes
Troubleshooting
Error CodeDescriptionAction
#0005The recipient did not answer within 35 
seconds.
–Confirm that the recipient’s machine is able to 
communicate, and try again.
–
The recipient’s machine is not a G3 fax.–Check the type of receiving machine with the 
receiving party.
–
#0009There is no paper.–Load paper. (See “Loading Paper,” on p. 2-10.)–
The paper drawer is not correctly inserted into 
the machine.
–Insert the paper drawer properly. (See “Loading 
Paper,” on p. 2-1
0.)
–
#0012The document could not be sent because the 
recipient’s machine was out of paper.
Ask the recipient to load paper into their fax 
machine.
#0018The recipient’s machine did not respond when 
your machine redialed.
–Confirm that the recipient’s machine is able to 
communicate, and then try again.
–
The documents could not be sent because the 
recipient’s machine was busy.
–Confirm that the recipient’s machine is able to 
communicate, and then try again.
–
The settings on your machine do not match the 
settings on the recipient’s machine.
–Check that the settings on your machine match 
those on the recipient’s machine, and that the 
recipient’s machine is able to communicate. 
Try sending again.
–
No pause was included in the telephone 
number when sending a fax overseas.
–Insert a pause after the country code, or after 
the fax number of the recipient, and then dial 
the number again. (See “Dialing an Overseas 
Number (With Pauses),” on p. 5-2
2.)
Change the Long Distance setting if you 
are sending documents to a destination 
stored in the Address Book or One-touch. 
(See “Registering Fax Numbers in the 
Address Book,” on p. 3-
2 or “Storing/Editing 
One-Touch ,” on p. 3-32.)
–
–
#0037Documents could not be received because 
there is insufficient memory available.
–Print, send, or delete any documents stored in 
memory.
–
The data size exceeds the available memory.–Reduce the data size by lowering the resolution 
or by changing the file format.
–
#0059Your transmission is canceled because the 
number you dialed was different from the 
number registered on the other party’s fax 
machine.
Check to see that the correct fax number is 
registered on the other party’s fax machine.
#0099A job was interrupted when the Media To Print or 
Scan To Media function was being used.
Try to execute the job if necessary.
#0401The USB memory is full or the maximum number 
of files that can be stored in the root directory 
(the top level of the directory tree in the USB 
memory) has been reached.
Delete unnecessary files in the USB memory or 
organize the files in the root directory by moving 
existing files to a newly created folder.