Canon printer Color imageCLASS MF9280Cdn User Manual
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11-16 Recycling Used Cartridges Maintenance Shppng Make sure the UPS A.R.S. label is applied. ■UPS Pick-up Give the shipment to your UPS driver when you receive your next regular delivery. Call 1-800-PICK-UPS for Drop-Off options in your area. By using either of the above methods of shipment, your used cartridge(s) will be forwarded to the Canon Cartridge Collection Center at no charge to you. Residents of Alaska and Hawaii: Do not use UPS authorized return label. Alternative return service with the U.S. Postal Service is available by calling 1-800-OK-CANON or visit www.usa.canon.com/cleanearth/return For further information about the Clean Earth Campaign in the United States, please call: 1-800-OK-CANON or visit www.usa.canon.com/cleanearth ●
11-17 Recycling Used Cartridges Maintenance Canadian Program – Programme au Canada ■Single Box Return Repackage the empty toner cartridge utilizing the wrapper and pulp mould end-blocks from the new cartridge’s box. Place the empty toner cartridge in the box from your new toner cartridge. Seal the box. Apply the Canon Canada Inc./ Canada Post label provided in this brochure. Canon’s labels are specially marked so that Canon pays the postage. Deposit your empty toner cartridge in any full size street mailbox or take it to your local Canada Post outlet or franchise. Ô Ô Ô Ô
11-18 Recycling Used Cartridges Maintenance ■Volume Box Return (Maximum 8 Cartridges) We encourage you to use this option as a more efficient way to ship cartridges. Please tape your eight cartridges together and place them in a box. Apply the Canon Canada Inc. / Canada Post label provided in this brochure. Canon’s labels are specially marked so that Canon pays the postage. Deliver to any local Canada Post outlet or franchise. Customers who hold a Commercial pick-up agreement with Canada Post may have their collection box picked up. Working to protect the environment is a long-standing Canon interest. To this end, for every cartridge collected, Canon Canada donates funds to World Wildlife Fund - Canada and the Canon Envirothon. For further information about The Clean Earth Campaign in Canada, please write to Canon. Canon Canada Inc. Corporate Customer Relations 6390 Dixie Road Mississauga, ON L5T 1P7 Ô Ô Ô
11-19 Transporting the Machine Maintenance Transporting the Machine Follow this procedure to avoid vibration damage to the machine when transporting it over a long distance. 1 Turn OFF the main power switch. 2 Disconnect the power cord and all the cables from the machine. ① Disconnect the power cord from the machine. ② Disconnect the LAN and USB cables, if any are connected to the machine. ③ Disconnect the telephone cable and other cables from the machine if you connect your own telephone to the machine. 3 If you are using the output tray extension, fold the paper stopper, and then push the output tray extension into the machine.
11-20 Transporting the Machine Maintenance 4 If you are using the stack bypass tray, fold stack bypass tray extension, push back the auxiliary tray into place, and then close the stack bypass tray. 5 Pull out the paper drawer gently. 6 Hold the paper drawer with both hands and remove it from the machine. Remove the Cassette Feeding Unit-AC1 from the machine if it is installed. To remove the Cassette Feeding Unit-AC1, perform the installation procedure in reverse. (See the sheet “Cassette Feeding Unit-AC1 Setup Instruction.”) 7 Pick up the machine using the hand grips on the left, right and back of the machine. Check the weight of the machine to carry it safely. (See “Specifications,” on p. 14-2.)If you need to install the Cassette Feeding Unit-AC1 in the machine, place the feeder at the installation site first, and then transport the machine to the site. For directions on how to install the Cassette Feeding Unit-AC1, see the sheet “Cassette Feeding Unit-AC1 Setup Instruction.” – –
Troubleshooting This chapter explains how to respond to paper and original jams, as well as to error messages. See “Troubleshooting,” in the e-Manual to troubleshoot problems on the machine’s functions such as Copy, Fax, or Print, and problems on the computer or network settings. Troubleshooting Chapter 12 Clearing Jams .............................................................12-2 Original Jams ......................................................................12-3 Paper Delivery Tray ...........................................................12-5 Duplex Unit ........................................................................\ .12-6 Stack Bypass Tray ..............................................................12-8 Paper Drawer 1 ................................................................12-10 Optional Paper Drawer (Paper Drawer 2) ...............12-11 Inside of the Machine ....................................................12-13 Fixing Unit ........................................................................\ .12-16 Back Cover ........................................................................\ .12-18 When the Message Does Not Disappear ................12-19 If the Delivery Feeder Unit Is Not Installed Correctly ...................................................................12-22 Error Messages.........................................................12-24 Error Codes ...............................................................12-34 If a Message Such as is displayed .......12-41 Reloading the Paper ......................................................12-42 Changing the Paper Size Setting ..............................12-42 If a Power Failure Occurs .........................................12-45 If You Cannot Solve a Problem ................................12-46 Customer Support (U.S.A.) ...........................................12-46 Customer Support (Canada) .......................................12-46
12-2 Clearing Jams Troubleshooting Clearing Jams When , , or appears on the display, remove the jammed paper from the machine. The screen indicating the location of the paper jam and the procedure for clearing the paper jam appears on the display, and it remains there until the paper jam is entirely cleared. Check the following if you experience repeated paper jams: Check that the paper you are using meets the requirements for use. (See “Paper Requirements,” on p. 2- 7.) Make sure you have removed any scraps of paper from the inside of the machine. Fan and tap the paper stack on a flat surface before loading it in the machine. When removing the jammed document or paper, be careful not to cut your hands with the edges of the document or paper.When removing jammed paper or when inspecting inside of the machine, be careful not to allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this can result in burns or electrical shock. When removing jammed paper, be careful not to get any toner on your hands or clothing, as this will dirty your hands or clothing. If toner gets on your hands or clothing, wash them immediately with cold water. Washing with warm water sets the toner, making it impossible to remove the toner stains.If paper is jammed, remove the jammed paper so that any pieces of paper do not remain inside the machine according to the displayed message. Also, do not put your hand in an area other than indicated areas, as this may result in personal injuries or burns. If you tear the paper, remove any torn pieces to avoid further jams.If your hands or clothes get dirty from touching the toner, wash them immediately in cold water. Do not use hot water. If you do, the toner may be set permanently.Do not force a jammed document or paper out of the machine. Contact Canon Customer Care Center if needed. – – – – – – – –– –
12-3 Clearing Jams Troubleshooting 1 Open the feeder cover. 2 Hold both sides of any jammed original and gently pull it out. Do not force a jammed original out of the machine. If the jammed original cannot be removed easily, proceed to the next step. 3 Open the inner cover, holding it by its front tab (A). 4 Lift the release lever (A) until it clicks into place. Original Jams If a screen similar to the one shown below appears on the display, remove the jammed original from the feeder. Then press the right Any key to display the next procedure.
12-4 Clearing Jams Troubleshooting 5 Remove the jammed original. Do not force a jammed paper out of the machine as it may tear. 6 Return the release lever (A) to its original position. 7 Close the inner cover. 8 Close the feeder cover. 9 Load the original in the feeder again.
12-5 Clearing Jams Troubleshooting 1 Hold both sides of any jammed paper and gently pull it out. Do not force a jammed paper out of the machine. If the jammed paper cannot be removed easily, proceed to the next step.If unfixed toner is on the removed paper, it may adhere to the paper to be printed next. – – 2 Open and close the front cover to reset the machine. If you are using the stack bypass tray, close it before opening the front cover. Use the handle (A) to gently close the front cover. Paper Delivery Tray If a screen similar to the one shown below appears on the display, remove the jammed paper from the output tray. Then press the right Any key to display the next procedure.