Canon Imageclass Mf7470 User Guide

							
Troubleshooting
11‑24

Error CodeDescriptionAction
#0752
(for the 
imageCLASS 
MF7480 only)
The SMTP server name or POP 
server name for e‑mail or I‑fax is 
not correct, or the server is not 
functioning.
–Check the SMTP server name, 
domain name, POP server name, 
and e‑mail address in E‑mail/I‑Fax 
in Network Settings in System 
Settings (from the Additional 
Functions screen).
–
The domain name or e‑mail 
address may not be set.
–Check that the SMTP server is 
operating properly.
–
The network is down.–Check the network status.–
#0753
(for the 
imageCLASS 
MF7480 only)
A TCP/IP error occurred while sending 
an e‑mail message. (Socket, Select 
error, etc.)
Check the network cables and 
connectors. If the machine still does 
not operate normally, turn the main 
power off, and then back on.
#0755
(for the 
imageCLASS 
MF7480 only)
You cannot send jobs because 
TCP/IP is not functioning correctly.
–Check TCP/IP Settings in Network 
Settings in System Settings (from 
the Additional Functions screen).
–
The IP address is not set.–Check TCP/IP Settings in Network 
Settings in System Settings (from 
the Additional Functions screen).
–
When the machine was turned on, 
an IP address was not assigned to 
the machine by the DHCP, RARP, or 
BOOTP server.
–Check TCP/IP Settings in Network 
Settings in System Settings (from 
the Additional Functions screen). 
Or wait a while, and then try 
sending again.
–
#0801
(for the 
imageCLASS 
MF7480 only)
A timeout error occurred while the 
machine was communicating with 
the SMTP server to send an e‑mail 
message.
–Check that the SMTP server is 
functioning normally, or check the 
network status.
–
The SMTP server returned an 
error while trying to connect. The 
destination is not correct. An error 
occurred on the server side during 
transmission to a file server.
–Check that the SMTP server is 
functioning normally. Check 
the network status. Check the 
destination setting. Check the 
status and setting of the file server.
–
 
						

							
11‑25
Troubleshooting

Error CodeDescriptionAction
#0802
(for the 
imageCLASS 
MF7480 only)
The name of the SMTP server 
or POP server in E‑mail/I‑Fax 
in Network Settings in System 
Settings (from the Additional 
Functions screen) is not correct.
–Check the name of the SMTP 
server or POP server in E‑mail/I‑
Fax in Network Settings in System 
Settings (from the Additional 
Functions screen).
–
The DNS (Domain Name System) 
server name is not correct.
–Check the settings in DNS (Domain 
Name System) Server in IPv4 
Settings or IPv6 Settings in TCP/
IP Settings in Network Settings 
in System Settings (from the 
Additional Functions screen).
–
Connection to the DNS server 
failed.
–Check that the DNS server is 
functioning normally.
–
#0804
(for the 
imageCLASS 
MF7480 only)
You have no permission to access the 
folder.
Change the setting on the server to 
enable access to the folder.
#0806
(for the 
imageCLASS 
MF7480 only)
An incorrect user name or 
password was specified for the 
sending of a file to a file server.
–Change the user name or 
password.
–
An incorrect destination was 
specified for the sending of an 
e‑mail message or I‑fax.
–Check the e‑mail or I‑fax address.–
#0808
(for the 
imageCLASS 
MF7480 only)
A timeout error occurred while the 
machine was communicating with 
the FTP server.
–Check that the FTP server is 
functioning normally, or check the 
network status.
–
The FTP server returned an error 
while trying to connect. The 
destination is not correct. An error 
occurred on the server side during 
transmission.
–Check that the FTP server is 
functioning normally. Check 
the network status. Check the 
destination setting. Check the 
status and setting of the file server.
–
#0810
(for the 
imageCLASS 
MF7480 only)
A POP server connection error 
occurred when receiving an I‑fax.
The POP server returned an error 
during the connection.
A timeout error occurred on the 
server while connecting to the POP 
server.
–
–
–
Check the POP Server name in 
E‑mail/I‑Fax in Network Settings in 
System Settings (from the Additional 
Functions screen). Confirm that the 
POP server is functioning normally. 
Check the network status.
 
						

							
Troubleshooting
11‑26

Error CodeDescriptionAction
#0812
(for the 
imageCLASS 
MF7480 only)
The POP password setting is incorrect.Check the POP Server password in 
E‑mail/I‑Fax in Network Settings in 
System Settings (from the Additional 
Functions screen).
#0813
(for the 
imageCLASS 
MF7480 only)
The POP Server name setting is 
incorrect.
Check the POP Server name in 
E‑mail/I‑Fax in Network Settings in 
System Settings (from the Additional 
Functions screen).
#0816You have reached the quota for the 
number of pages you can copy or 
print.
Reset or increase the page quota or 
contact your system administrator.
#0818
(for the 
imageCLASS 
MF7480 only)
You have received data that cannot 
be processed (cannot print the 
attached file).
Check the settings and ask the sender 
to resend the data.
#0819
(for the 
imageCLASS 
MF7480 only)
You have received data that cannot 
be processed (MIME information is 
incorrect).
Check the settings, and then ask the 
sender to resend the data.
#0820
(for the 
imageCLASS 
MF7480 only)
You have received data that cannot 
be processed (BASE 64 or uuencode is 
incorrect).
Check the settings, and then ask the 
sender to resend the data.
#0821
(for the 
imageCLASS 
MF7480 only)
You have received data that cannot 
be processed (TIFF analysis error).
Check the settings, and then ask the 
sender to resend the data.
#0827
(for the 
imageCLASS 
MF7480 only)
You have received data that cannot 
be processed (contains MIME 
information that is not supported).
Check the settings, and then ask the 
sender to resend the data.
#0828
(for the 
imageCLASS 
MF7480 only)
You have received HTML data.Ask the sender to use a file format 
other than HTML, and then resend the 
data.
#0829
(for the 
imageCLASS 
MF7480 only)
Data containing more pages than 
the machine can hold in memory is 
received.
Print the received documents, and ask 
the sender to resend the remaining 
pages.
 
						

							
11‑27
Troubleshooting

Error CodeDescriptionAction
#0839
(for the 
imageCLASS 
MF7480 only)
The user name or password for the 
SMTP Authentication (SMTP AUTH) 
in Authentication/Encryption in 
E‑mail/I‑Fax in Network Settings in 
System Settings (from the Additional 
Functions screen) is incorrect.
Check the user name and password 
for SMTP Authentication (SMTP 
AUTH) in Authentication/Encryption 
in E‑mail/I‑Fax in Network Settings in 
System Settings (from the Additional 
Functions screen).
(See Chapter 6, “Network 
(imageCLASS MF7480/MF7470 Only),” 
in the Reference Guide.)
#0852An error occurred because the main 
power switch was turned off while a 
job was being processed.
Check to see if the main power switch 
is turned on. Try processing the job 
again, if necessary.
#0995
(for the 
imageCLASS 
MF7480 only)
Communication reservation is 
cleared.
If necessary, try again from the 
beginning.
 
						

							
Troubleshooting
11‑28

If Memory Becomes Full during Scanning
If memory becomes full during the scanning of originals, the following screens appear 
on the touch panel display.
The jobs may not be accepted even if  on the [Device] tab of the System Monitor screen has 
not reached zero percent.
1 
Scan the job again when the current job is 
complete.
 
						

							
11‑29
Troubleshooting

Service Call Messages
If a malfunction occurs and the machine cannot operate normally, a screen like the 
one shown below is displayed. Follow the instructions that appear on the touch panel 
display.
If a message like the one shown below appears, follow the procedure described 
below.
Do not connect or disconnect the power cord with wet hands, as this may result in electrical shock.
Always grasp the power plug portion when disconnecting the power cord. Pulling on the power cord may 
expose or snap the core wire, or otherwise damage the power cord. If the power cord is damaged, this could 
cause an electricity leak and result in a fire or electrical shock.
Sending or receiving documents cannot be done when the main power switch is off.
If the main power switch is turned off, all jobs waiting in the print qu\
eue will be erased.
Documents received into memory and documents stored for delayed send wil\
l be retained for approximately 
60 minutes after the power cord has been disconnected.
–
–
–
 
						

							
Troubleshooting
11‑30

1 Turn the main power switch off. 
Allow at least 10 seconds before 
turning the main power switch 
back on.
2 If the machine still does not 
operate normally, turn the main 
power switch off, and then 
disconnect the power cord from 
the wall outlet. Contact Canon 
Authorized Service Facilities or the 
Canon Customer Care Center.
When contacting Canon Authorized Service 
Facilities or the Canon Customer Care Center, 
check the following:
Model name
Problems and status of the machine
Error code on the touch panel display
–
–
–
 
						

							
11‑31
Troubleshooting

If You Cannot Solve a Problem
Customer Support (U.S.A.)
Your machine is designed with the latest technology to provide trouble‑free operation. If 
you cannot solve the problem after having referred to the information in this chapter, or 
if you think your machine needs servicing, contact Canon Authorized Service Facilities or 
the Canon Customer Care Center at 1‑800‑828‑4040 between the hours of 8:00 A.M. to 8:00 
P.M. EST Monday through Friday and 10:00 A.M. to 8:00 P.M. on Saturday. For interactive 
troubleshooting, e‑mail technical support, the latest driver downloads and answers to 
frequently asked questions you can also visit our support site at www.canontechsupport.
com.
Customer Support (Canada)
Canon Canada Inc., offers a full range of customer technical support options*:
For interactive troubleshooting, e ‑mail technical support, the latest driver downloads and 
answers to frequently asked questions (www.canon.ca)
Automated interactive telephone support on most current products 24 hours, 7 days a 
week (1‑800‑652‑2666).
Free live technical support 9:00 A.M. to 8:00 P.M. EST Monday through Friday (excluding 
holidays) for products still under warranty (1‑800‑652‑2666)
The location of the authorized service facility nearest you (1‑800‑652‑2666) If the 
problem cannot be corrected by using one of the above technical support options, repair 
options are available at the time of your call to the Free live technical support number 
above or via the website at www.canon.ca
Support program specifics are subject to change without notice.
–
–
–
–
*
 
						

							
Troubleshooting
11‑32

Please have the following information ready when you contact Canon:
Product name
Serial number: Press  (Serial No.) to check your number.
Place of purchase
Nature of problem
Steps you have taken to solve the problem and the results
If the machine makes strange noises, emits smoke or odd odor, turn off the main power switch immediately, 
disconnect the power cord, and contact Canon Authorized Service Faciliti\
es or the Canon Customer Care Center. 
Do not attempt to disassemble or repair the machine yourself.
Attempting to repair the machine yourself may void the limited warranty.
–
–
–
–
–
 
						

							
Machine Settings

12
Machine Settings
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