Canon Imageclass Mf7470 User Guide

							
Troubleshooting
11‑14

4 Pull out the paper drawer and 
remove any jammed paper.
5 Gently push the paper drawer back 
into the machine until it clicks into 
place in the closed position.
Be careful not to get your fingers caught.
6 Close the paper drawer’s left cover.
Be careful not to get your fingers caught.
7 Place your hand where the hand 
symbol () is located on the left 
cover of the main unit, and then 
gently close the left cover until 
it clicks into place in the closed 
position.
Be careful not to get your fingers caught.
8 Follow the instructions on the 
touch panel display.
The screen indicating the location of the 
paper jam repeatedly appears on the touch 
panel display until the paper jam is entirely 
cleared. For more information, see “Clearing 
Jams,” on p. 11‑2.
 
						

							
11‑15
Troubleshooting

Paper Drawer 2
If a paper jam occurs inside the paper drawer 2, a screen similar to the one shown below 
appears on the touch panel display. Check the location of the paper jam, and follow the 
procedure described below, and the procedure that appears on the touch panel display, to 
remove the jammed paper.
1 Open the paper drawer’s left cover.
2 Remove any jammed paper.
3 Pull out the paper drawer and 
remove any jammed paper.
 
						

							
Troubleshooting
11‑16

4 Gently push the paper drawer back 
into the machine until it clicks into 
place in the closed position.
Be careful not to get your fingers caught.
5 Close the paper drawer’s left cover.
Be careful not to get your fingers caught.
6 Follow the instructions on the 
touch panel display.
The screen indicating the location of the 
paper jam repeatedly appears on the touch 
panel display until the paper jam is entirely 
cleared. For more information, see “Clearing 
Jams,” on p. 11‑2.
 
						

							
11‑17
Troubleshooting

Error Messages
If the machine displays a self-diagnostic error message, follow the instructions on the 
touch panel display.
Self-diagnostic error messages appear on the touch panel display when:
scanning or printing cannot be performed because of an operational error.
you need to make a decision or take some action during scanning, copying, or 
printing.
you need to make a decision or take some action while browsing the network 
(imageCLASS MF7480/MF7470 Only).
The following is a list of self-diagnostic error messages, along with their possible 
causes and remedies.
MessageDescriptionAction
Cannot connect to the 
selected server. Check the 
settings.
(imageCLASS MF7480/
MF7470 Only)
Cannot connect to the 
specified IP address/port.
Check the Gateway Address 
setting in IPv4 Address 
Settings in TCP/IP Settings in 
Network Settings in System 
Settings (from the Additional 
Functions screen). (See “Set the 
Machine for Network Usage 
(imageCLASS MF7480/MF7470 
Only),” in the Starter Guide.)
Cannot find the selected 
server. Check the settings.
(imageCLASS MF7480/
MF7470 Only)
The IP address that the 
machine should connect to 
cannot be determined.
Check the DNS (Domain 
Name System) Server 
Settings in TCP/IPv4 or v6 in 
Network Settings in System 
Settings (from the Additional 
Functions screen). (See 
“Network (imageCLASS 
MF7480/MF7470 Only),” in 
the Reference Guide.)
Check whether the DNS 
(Domain Name System) 
server’s DNS settings are 
correct.
–
–
Ô
Ô
Ô
 
						

							
Troubleshooting
11‑18

MessageDescriptionAction
Check the cable.
(imageCLASS MF7480/
MF7470 Only)
The machine and cable are not 
connected properly.
Turn off the machine, check 
that the machine is connected 
to the network using the 
proper cable, and then turn the 
machine on.
Check the TCP/IP.
(imageCLASS MF7480/
MF7470 Only)
The machine’s TCP/IP is not 
operating.
Check the IP Address Settings 
in Network Settings in System 
Settings (from the Additional 
Functions screen). (See  
Chapter 6, “Network 
(imageCLASS MF7480/MF7470 
Only),” in the Reference 
Guide or “Set the Machine for 
Network Usage (imageCLASS 
MF7480/MF7470 Only),” in the 
Starter Guide.)
Check your document.Paper or originals are jammed.Remove any jammed paper or 
originals. (See “Clearing Jams,” 
on p. 
11‑2, and “Feeder,” on 
p. 
11‑5.)
Load Paper.The machine has run out of 
paper. No more prints can 
be made.
–Load paper. (See “Set Up 
the Machine,” in the Starter 
Guide.)
–
The paper drawer is not 
inserted correctly.
–Insert the paper drawer 
properly. (See “Set Up the 
Machine,” in the Starter 
Guide.)
–
 
						

							
11‑19
Troubleshooting

MessageDescriptionAction
LTR Load paper.The optimum paper size 
selected by the Automatic 
Paper Selection mode is not 
available in the machine.
Load the indicated paper 
size into the machine. If you 
press  (Start) while this 
message is displayed, prints 
are made with the currently 
selected paper size.
When the message 
continues to be displayed 
even if the indicated paper 
size is loaded, set Drawer 
Eligibility For APS/ADS in 
Common Settings (from the 
Additional Functions screen) 
for that paper drawer to 
[On]. (See “Automatic Paper 
Selection/Automatic Drawer 
Switching,” on p. 2‑25.)
–
–
No response.
(imageCLASS MF7480/
MF7470 Only)
The server was not running 
when you tried to send.
–Check the destination.–
The network connection 
was lost when you tried to 
send. (Either you could not 
connect to the destination 
or the connection was 
lost before the job could 
complete.)
–Check the status of the 
network.
–
A TCP/IP error occurred 
when you tried to send an 
e‑mail or I‑fax.
–Check that the network 
cables and connectors are 
properly connected.
–
No response from the server. 
Check the settings.
(imageCLASS MF7480/
MF7470 Only)
The specified server settings 
are incorrect, or the server is 
not turned ON. Alternatively, 
the machine’s TCP/IP resources 
may be low.
Wait for a while, and try 
browsing again. If you still fail, 
try selecting another server.
Out of resources. Wait for 
a moment, then perform 
operation again.
(imageCLASS MF7480/
MF7470 Only)
You cannot browse the 
network due to a lack of TCP/IP 
resources. This may be because 
documents have just been 
continuously sent or are being 
continuously sent through FTP 
or Windows (SMB).
Wait for a while, and try 
browsing again.
 
						

							
Troubleshooting
11‑20

MessageDescriptionAction
Place the original on the 
platen glass.
The specified mode requires 
that the original be placed on 
the platen glass, but there is no 
original on the platen glass.
Place the original on the platen 
glass.
Platen Glass is dirty.The feeder’s scanning area is 
dirty.
Clean the feeder’s scanning 
area. (See “Manual Feeder 
Cleaning,” on p. 10‑7.)
Remove the original from the 
feeder.
The machine cannot scan your 
original using the feeder. An 
original is placed in the feeder 
and on the platen glass.
Remove the original from the 
feeder.
Remove the paper from the 
output tray.
Prints from the previous job 
remain in the output tray.
Remove the prints remaining 
in the output tray. Printing 
automatically resumes.
Replace the toner.Printing is not possible because 
the toner has run out.
Replace the cartridge. (See 
“Replacing the Cartridge,” on 
p. 
10‑14.)
Return page 1 to the top, and 
then press the Start key.
Scanning was stopped due to a 
problem with the feeder.
Arrange the originals in page 
order with the first page on 
top. Place the originals back 
into the feeder’s original supply 
tray, and press  (Start).
Set the IP Address.
(imageCLASS MF7480/
MF7470 Only)
This machine is not set with an 
IP address.
Specify the IP Address Settings 
in TCP/IP Settings in Network 
Settings in System Settings 
(from the Additional Functions 
screen), then turn the 
machine’s main power off and 
back on again. (See Chapter 
6, “Network (imageCLASS 
MF7480/MF7470 Only),” in the 
Reference Guide, or “Set the 
Machine for Network Usage 
(imageCLASS MF7480/MF7470 
Only),” in the Starter Guide.)
There are too many 
subdirectories.
You have exceeded the 
maximum number of 
subdirectory levels allowed.
The directory level that you 
are trying to access cannot be 
specified. Specify a different 
destination.
 
						

							
11‑21
Troubleshooting

Error Codes
If a job or operation does not complete successfully, check the error code, and 
perform the necessary operations according to the error code displayed. You can 
check the error code on the Details screen when you press [Log] on the System 
Monitor screen. (See “Checking Device Status,” on p.  1-24.)
If a send, receive, or fax job does not complete successfully, the error code is printed 
in the Results column on the Activity Report and TX Report. However, if a send job is 
canceled, “STOP” is printed in the Results column on the TX Report.
For details on reports, see Chapter 11, “Appendix,” in the Reference Guide.
See the table below for individual error codes.
Error CodeDescriptionAction
#0001A paper or originals may be jammed.Remove the jammed paper or 
originals.
#0003An attempt was made to send a 
document of 17 1/8" (432 mm) or 
longer from the feeder.
–Divide the document into smaller 
parts and send from the platen 
glass. 
–
A document takes a long time to 
send because it contains too much 
data. 
–Reduce the scanning resolution 
before sending.
–
A document takes a long time to 
receive.
–Contact the other party and ask 
them to reduce their scanning 
resolution or divide the document 
into smaller parts for sending.
–
 
						

							
Troubleshooting
11‑22

Error CodeDescriptionAction
#0005The recipient did not respond 
within 35 seconds. 
–Send the document again. Contact 
the other party and have them 
check their fax machine. If you 
are making an overseas call, add a 
pause to the number.
–
The other party may not be using a 
G3 fax machine.
–Check with the other party and 
send the document to a G3 fax 
machine. If the other party does 
not have a G3 fax machine, try 
sending your document using 
a transmission mode the other 
party's fax machine supports.
–
#0009The paper has run out or the paper 
drawer is not set properly.
Load the paper or insert the paper 
drawer properly.
#0012You could not send because the other 
party's fax machine is out of paper.
Contact the other party and ask them 
to load the paper.
#0018The recipient’s machine did not 
respond when your machine 
retried sending documents.
–Confirm that the recipient’s 
machine is able to communicate, 
and try again.
–
The documents could not be sent 
because the recipient’s machine 
was busy.
–Confirm that the recipient’s 
machine is able to communicate, 
and try again.
–
The settings on your machine do 
not match the settings on the 
recipient’s machine.
–Confirm that the recipient’s 
machine is able to communicate, 
and try again.
–
No pause was included in the 
telephone number when sending a 
fax overseas.
–Insert a pause after the country 
code, or after the fax number of 
the other party, and then dial the 
number again.
Change the Long Distance setting 
on the Option screen if you are 
sending documents to destinations 
stored in the Address Book or 
one‑touch buttons. (See “
Storing/
Editing Address Book,” on p. 4‑58, 
or “ Storing/Editing One‑Touch 
Buttons,” on p. 4‑71.)
–
–
#0037The memory is full.Print, send, or delete any documents 
stored in memory.
 
						

							
11‑23
Troubleshooting

Error CodeDescriptionAction
#0059Your transmission is canceled 
because the number you dialed was 
different from the number registered 
on the other party’s fax machine.
Check to see that the correct fax 
number is registered on the other 
party’s fax machine.
#0701The specified Department ID does not 
exist, or the password has changed.
Enter the correct Department ID or 
password using – (numeric keys), 
and try again. (See “Department/User 
ID Management,” on p. 1‑17.)
#0703
(for the 
imageCLASS 
MF7480 only)
The memory for image data is full 
when sending color documents.
Wait a few moments, and then try 
sending again after other send jobs 
are complete.
Erase documents stored in 
memory. If the machine still does 
not operate normally, turn the 
main power off, and then back on.
–
–
#0705
(for the 
imageCLASS 
MF7480 only)
The send operation was interrupted 
because the size of the image 
data is larger than that specified in 
Maximum TX Data Size set in E‑mail/
I‑Fax Settings in Communications 
Settings in System Settings (from the 
Additional Functions screen).
Change the setting for the 
Maximum TX Data Size in E‑mail/
I‑Fax Settings in Communications 
Settings in System Settings (from 
the Additional Functions screen).
Select a lower resolution. 
If you are using I‑fax, decrease 
the number of pages containing 
images that you are sending each 
time, so that you do not exceed the 
Maximum TX Data Size.
Set Divide into Pages to [On] in the 
File Format screen.
–
–
–
–
#0749You could not execute the job 
because a service call message is 
being displayed.
Turn the main power off, wait for 10 
seconds, and turn the main power 
back on. If the machine still does not 
work normally, turn the main power 
off, disconnect the machine, and 
contact Canon Authorized Service 
Facilities or the Canon Customer Care 
Center.
# 0751
(for the 
imageCLASS 
MF7480 only)
The server is not functioning. The 
network is down (the server is unable 
to connect to the network or was 
disconnected).
Check the recipient’s address.
Check that the network is up.
–
–