Canon Imageclass Mf7470 User Guide
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Maintenance 10‑22 U.S.A. PROGRAM Packaging Option A-1: Single Box Return Repackage the empty cartridge utilizing the wrapper and pulp mould end‑blocks from the new cartridge’s box. Place the empty cartridge in the box of your new cartridge. Seal the box. Option B: Volume Box Return We encourage you to use this option as a more efficient way to ship cartridges. Place as many cartridges as possible into one box. Carefully seal the box with tape; or Call 1-800-OK-Canon to receive your free eight cartridge collection box. Ô Ù Ô Ô Ù Ô Ô
10‑23 Maintenance Option A-2: Multiple Box Return We encourage you to use this option as a more efficient way to ship cartridges.Complete Option A ‑1. Bundle multiple cartridge boxes together securely with tape. Please be sure that the shipment does not exceed UPS specifications. Maximum weight = 70 lb. (31.8 kg) Maximum length = 108 in. (2,743 mm) Maximum girth (length + 2 x width + 2 x height) = 130 in. (3,302 mm) If your shipment exceeds the above limits, please call 1-800-OK-Canon for special shipping information. Please Note: Do not send defective cartridges for replacement. Defective cartridges under warranty should be exchanged by an authorized dealer or service facility as provided in the warranty. Ù Ô Ô
Maintenance 10‑24 Shipping Apply the UPS authorized returning label provided in this guide. Residents of Alaska and Hawaii: Do not use the UPS authorized returning label. For Alaska and Hawaii Canon set up alternative mail service with the U.S. Postal Service. Please call 1-800-OK-Canon to receive U.S. Postal Service merchandise returning label. Option: UPS Pick-up Give the shipment to your UPS driver when you receive your next regular delivery; or Take the shipment to your local UPS receiving point. Ô Ù Ô Ô
10‑25 Maintenance CANADA PROGRAM-CANADA PROGRAMME Option A: Single Box Return Repackage the empty cartridge utilizing the wrapper and pulp mould end‑blocks from the new cartridge’s box. Place the empty cartridge in the box of your new cartridge. Seal the box. Apply the Canon Canada Inc./Canada Post label provided in this brochure. Canon’s labels are specially marked so that Canon pays the postage. Deposit your empty cartridge in any full size street mailbox or take it to your local Canada Post outlet or franchise. Option B: Volume Box Return (eight or more cartridges) We encourage you to use this option as a more efficient way to ship cartridges. Call 1-800-667-2666 to receive your free Canon collection box kit. The collection box can accommodate eight individual cartridge boxes. Place your eight individually packaged boxes of empty cartridges into the Canon collection box. Seal the box. Ù Ô Ô Ô Ô Ù Ô Ô Ô
Maintenance 10‑26 Apply the Canon Canada Inc./Canada Post label provided in this brochure. Canon’s labels are specially marked so that Canon pays the postage. Deliver to any local Canada Post outlet or franchise. Customers who hold a Commercial pick‑up agreement with Canada Post may have their collection box picked up. Working to preserve endangered species is a long‑standing Canon interest. To this end, for every cartridge collected, Canon Canada donates $1, shared equally between World Wildlife Fund Canada and the Nature Conservancy of Canada. This donation is utilized in Canada. For further information about The Clean Earth Campaign in Canada, please call or write to Canon. 1-800-667-2666 Canon Canada Inc. Corporate Customer Relations 6390 Dixie Road Mississauga, ON L5T 1P7 Ô Ô Ô Ô
10‑27 Maintenance Consumables The following consumables and accessories are available from Canon. For more information, contact Canon Authorized Service Facilities or the Canon Customer Care Center. We recommend that you order the following consumables from Canon Authorized Service Facilities or the Canon Customer Care Center before your stock runs out. Paper Stock In addition to plain paper (11" x 17", LGL, LTR, and STMT ), recycled paper, color paper, transparencies (recommended for this machine), labels, and other types of paper stock are available. For more information, contact Canon Authorized Service Facilities or the Canon Customer Care Center. Do not store paper in places exposed to open flames, as this may cause the paper to ignite and result in burns or a fire. For high‑quality printouts, use paper recommended by Canon. To prevent moisture build‑up, tightly wrap any remaining paper in its original package for storage. Some commercially available paper types are not suited for this machine. Contact Canon Authorized Service Facilities or the Canon Customer Care Center when you need to purchase paper. Ô – – –
Maintenance 10‑28 Cartridge If a message prompting you to replace the cartridge appears on the touch panel display, replace the used cartridge with a new one. When you are replacing a cartridge, be sure to use a cartridge designed for this product. Never dispose cartridges in a fire or incinerator, as this may result in\ an explosion. Do not store cartridges in places exposed to open flames, as this may cause the toner to ignite and result in burns or a fire. Keep cartridge and other consumables out of the reach of small children. If these items are ingested, consult a physician immediately. Store cartridges in a cool location, away from direct sunlight. (The re\ commended storage conditions are: temperatures below 86°F (30°C), and humidity below 80%.) Never store the cartridges in a vertical position. Stamp Cartridge The stamp cartridge is used to stamp originals. Use only the stamp cartridges recommended for use on this machine. Ô – – – – Ô
Troubleshooting 11 Troubleshooting Clearing Jams ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\ ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\ ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\ ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\ ∙∙∙∙ 11-2 Error Messages∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\ ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\ ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\ ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\ 11-17 Error Codes ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\ ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\ ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\ ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\ ∙∙∙∙∙∙ 11-21 If Memory Becomes Full during Scanning ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\ ∙∙∙∙∙∙∙∙∙∙ 11-28 Service Call Messages ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\ ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\ ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\ ∙∙∙∙∙∙ 11-29 If You Cannot Solve a Problem ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\ ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\ ∙∙∙∙∙∙∙∙∙∙∙ 11-31
Troubleshooting 11‑2 Clearing Jams If a paper jam occurs, the screen indicating the location of the paper jam and instructions on how to clear the paper jam appears on the touch panel display. This screen repeatedly appears on the touch panel display until the paper jam is entirely cleared. A black circle on the screen indicates the location of the paper jam. When you press [Recover Later], you can continue operations, such as setting modes and scanning originals, without removing the jammed paper immediately. Check the following if you experience repeated paper jams: Fan and tap the paper stack on a flat surface before loading it in the machine. Check that the paper you are using meets the requirements for use. (See “Paper Requirements,” on p. 2-11.) Make sure you have removed any scraps of paper from the inside of the machine. Make sure that the paper-size detecting lever located on the left side of a paper drawer matches the size of the paper loaded in the paper drawer. (See “Set Up the Machine,” in the Starter Guide.) There are some areas inside the machine which are subject to high‑voltages. When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this may result in burns or electric\ al shock. The fixing unit, the duplex unit, and their surroundings inside the machine may become hot during use. When removing jammed paper or when inspecting the inside of the machine, do not touch the fixing unit, the duplex unit, and their surroundings, as doing so may result in burns. When removing jammed originals or paper, take care not to cut your hands\ on the edges of the originals or paper. When removing paper which has become jammed inside the machine, take car\ e not to cut your hands or injure yourself on the parts on the inside of the machine. If you cannot remove the paper, please contact Canon Authorized Service Facilities or the Canon Customer Care Center. – – – – – – – –
11‑3 Troubleshooting When removing paper which has become jammed inside the machine, take car\ e not to allow the toner on the jammed paper to come into contact with your hands or clothing, as this w\ ill dirty your hands or clothing. If they become dirty, wash them immediately with cold water. Washing them with warm water will set the toner and make it impossible to remove the toner stains. When removing paper which has become jammed inside the machine, remove t\ he jammed paper gently to prevent the toner on the paper from scattering and getting into your eyes or mouth. If the toner gets into your eyes or mouth, wash them immediately with cold water and immediatel\ y consult a physician. After clearing all paper jams, remove your hands from the machine immediately. Even if the machine is not in operation, your hands, hair, or clothing may get caught in the feed rollers, which could result in personal injury or damage if the machine suddenly starts printing. Do not force a jammed original or paper out of the machine. Contact Canon Customer Care Center if needed. When a paper jam occurs in the feeder, you cannot continue operating the machine. Follow the instructions on the touch panel display to remove the jammed paper. (See “Feeder,” on p. 11‑5.) If paper is jammed in several locations, remove the jammed paper in the order indicated on the touch panel display. – – – – – – 1 Inspect all paper jam locations indicated on the touch panel display, and remove any jammed paper. See the appropriate pages below for instructions on finding and removing jammed paper. Or, you can follow the instructions on the touch panel display. If jammed paper tears while it is being removed, be sure to remove any remaining pieces from inside the machine. If the machine’s power is turned off when there is a paper jam, detection of paper jams in the paper drawers is not possible after the power is turned back on. Clear paper jams without turning the power off. Some areas that are shown to have paper jams may not actually have paper jams. However, always check all locations indicated on the touch panel display in the order that is given. When paper is jammed in several locations, the following image with the black circles appears on the screen. – – – ① Feeder (See “Feeder ,” on p. 11‑5.) ② Stack Bypass (See “Stack Bypass,” on p. 11‑7.)/Fixing Unit (See “Fixing Unit (Inside the Main Unit) ,” on p. 11‑8.) ③ Duplex Unit (See “Duplex Unit,” on p. 11‑11.) ④ Paper Drawer 1 (See “Paper Drawer 1,” on p. 11‑13.) ⑤ Paper Drawer 2 (See “Paper Drawer 2,” on p. 11‑15.) 2 After you have removed all of the jammed paper in the locations indicated on the touch panel display, restore all levers and covers to their original positions.