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Canon Imageclass Mf7470 User Guide

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    Maintenance
    10‑22
    
    U.S.A. PROGRAM
    Packaging
    Option A-1: Single Box Return
    Repackage the empty cartridge utilizing the wrapper and pulp mould end‑blocks from 
    the new cartridge’s box.
    Place the empty cartridge in the box of your new cartridge. Seal the box.
    Option B: Volume Box Return
    We encourage you to use this option as a more efficient way to ship cartridges.
    Place as many cartridges as possible into one box. 
    Carefully seal the box with tape;
    or
    Call 1-800-OK-Canon to receive your free eight cartridge collection box.
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    10‑23
    Maintenance
    
    Option A-2: Multiple Box Return
    We encourage you to use this option as a more efficient way to ship cartridges.Complete Option A ‑1.
    Bundle multiple cartridge boxes together securely with tape.
    Please be sure that the shipment does not exceed UPS specifications.
    Maximum weight = 70 lb. (31.8 kg)
    Maximum length = 108 in. (2,743 mm)
    Maximum girth (length + 2 x width + 2 x height) = 130 in. (3,302 mm)
    If your shipment exceeds the above limits, please call 1-800-OK-Canon for special 
    shipping information.
    Please Note:
    Do not send defective cartridges for replacement.
    Defective cartridges under warranty should be exchanged by an authorized dealer or 
    service facility as provided in the warranty.
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    Maintenance
    10‑24
    
    Shipping
    Apply the UPS authorized returning label provided in this guide.
    Residents of Alaska and Hawaii: Do not use the UPS authorized returning label. For Alaska 
    and Hawaii Canon set up alternative mail service with the U.S. Postal Service.
    Please call 1-800-OK-Canon to receive U.S. Postal Service merchandise returning label.
    Option: UPS Pick-up
    Give the shipment to your UPS driver when you receive your next regular delivery;
    or
    Take the shipment to your local UPS receiving point.
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    10‑25
    Maintenance
    
    CANADA PROGRAM-CANADA PROGRAMME
    Option A: Single Box Return
    Repackage the empty cartridge utilizing the wrapper and pulp mould end‑blocks from 
    the new cartridge’s box.
    Place the empty cartridge in the box of your new cartridge. Seal the box.
    Apply the Canon Canada Inc./Canada Post label provided in this brochure. Canon’s 
    labels are specially marked so that Canon pays the postage.
    Deposit your empty cartridge in any full size street mailbox or take it to your local 
    Canada Post outlet or franchise.
    Option B: Volume Box Return (eight or more cartridges)
    We encourage you to use this option as a more efficient way to ship cartridges.
    Call 1-800-667-2666 to receive your free Canon collection box kit. 
    The collection box can accommodate eight individual cartridge boxes.
    Place your eight individually packaged boxes of empty cartridges into the Canon 
    collection box. Seal the box.
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    Maintenance
    10‑26
    
    Apply the Canon Canada Inc./Canada Post label provided in this brochure. 
    Canon’s labels are specially marked so that Canon pays the postage.
    Deliver to any local Canada Post outlet or franchise. Customers who hold a Commercial 
    pick‑up agreement with Canada Post may have their collection box picked up.
    Working to preserve endangered species is a long‑standing Canon interest.
    To this end, for every cartridge collected, Canon Canada donates $1, shared equally 
    between World Wildlife Fund Canada and the Nature Conservancy of Canada. This 
    donation is utilized in Canada.
    For further information about The Clean Earth Campaign in Canada, please call or write 
    to Canon. 
    1-800-667-2666
    Canon Canada Inc.
    Corporate Customer Relations
    6390 Dixie Road
    Mississauga, ON L5T 1P7
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    10‑27
    Maintenance
    
    Consumables
    The following consumables and accessories are available from Canon. For more 
    information, contact Canon Authorized Service Facilities or the Canon Customer Care 
    Center.
    We recommend that you order the following consumables from Canon Authorized 
    Service Facilities or the Canon Customer Care Center before your stock runs out.
    Paper Stock
    In addition to plain paper (11" x 17", LGL, LTR, and STMT ), recycled paper, color paper, 
    transparencies (recommended for this machine), labels, and other types of paper stock are 
    available. For more information, contact Canon Authorized Service Facilities or the Canon 
    Customer Care Center.
    Do not store paper in places exposed to open flames, as this may cause the paper to ignite and result in burns or 
    a fire.
    For high‑quality printouts, use paper recommended by Canon.
    To prevent moisture build‑up, tightly wrap any remaining paper in its original package for storage.
    Some commercially available paper types are not suited for this machine. Contact Canon Authorized Service 
    Facilities or the Canon Customer Care Center when you need to purchase paper.
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    Maintenance
    10‑28
    
    Cartridge
    If a message prompting you to replace the cartridge appears on the touch panel display, 
    replace the used cartridge with a new one.
    When you are replacing a cartridge, be sure to use a cartridge designed for this product.
    Never dispose cartridges in a fire or incinerator, as this may result in\
     an explosion.
    Do not store cartridges in places exposed to open flames, as this may cause the toner to ignite and result in 
    burns or a fire.
    Keep cartridge and other consumables out of the reach of small children. If these items are ingested, consult a 
    physician immediately.
    Store cartridges in a cool location, away from direct sunlight. (The re\
    commended storage conditions are: 
    temperatures below 86°F (30°C), and humidity below 80%.)
    Never store the cartridges in a vertical position.
    Stamp Cartridge
    The stamp cartridge is used to stamp originals. Use only the stamp cartridges 
    recommended for use on this machine.
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    Troubleshooting
    
    11
    Troubleshooting
    Clearing Jams ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
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    ∙∙∙∙ 11-2
    Error Messages∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
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    11-17
    Error Codes ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
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    ∙∙∙∙∙∙ 11-21
    If Memory Becomes Full during Scanning ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙∙∙∙∙∙∙∙ 11-28
    Service Call Messages  ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
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    ∙∙∙∙∙∙ 11-29
    If You Cannot Solve a Problem ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙\
    ∙∙∙∙∙∙∙∙∙∙∙ 11-31
     
    						
    							
    Troubleshooting
    11‑2
    
    Clearing Jams
    If a paper jam occurs, the screen indicating the location of the paper jam and 
    instructions on how to clear the paper jam appears on the touch panel display. This 
    screen repeatedly appears on the touch panel display until the paper jam is entirely 
    cleared. A black circle on the screen indicates the location of the paper jam.
    When you press [Recover Later], you can continue operations, such as setting modes 
    and scanning originals, without removing the jammed paper immediately.
    Check the following if you experience repeated paper jams:
    Fan and tap the paper stack on a flat surface before loading it in the machine.
    Check that the paper you are using meets the requirements for use. (See “Paper 
    Requirements,” on p.  2-11.)
    Make sure you have removed any scraps of paper from the inside of the machine.
    Make sure that the paper-size detecting lever located on the left side of a paper 
    drawer matches the size of the paper loaded in the paper drawer. (See “Set Up the 
    Machine,” in the Starter Guide.)
    There are some areas inside the machine which are subject to high‑voltages. When removing jammed paper 
    or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other metal objects to 
    touch the inside of the machine, as this may result in burns or electric\
    al shock.
    The fixing unit, the duplex unit, and their surroundings inside the machine may become hot during use. 
    When removing jammed paper or when inspecting the inside of the machine, do not touch the fixing unit, 
    the duplex unit, and their surroundings, as doing so may result in burns.
    When removing jammed originals or paper, take care not to cut your hands\
     on the edges of the originals or 
    paper. 
    When removing paper which has become jammed inside the machine, take car\
    e not to cut your hands or 
    injure yourself on the parts on the inside of the machine. If you cannot remove the paper, please contact 
    Canon Authorized Service Facilities or the Canon Customer Care Center.
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    11‑3
    Troubleshooting
    
    When removing paper which has become jammed inside the machine, take car\
    e not to allow the toner on the 
    jammed paper to come into contact with your hands or clothing, as this w\
    ill dirty your hands or clothing. If 
    they become dirty, wash them immediately with cold water. Washing them with warm water will set the toner 
    and make it impossible to remove the toner stains.
    When removing paper which has become jammed inside the machine, remove t\
    he jammed paper gently to 
    prevent the toner on the paper from scattering and getting into your eyes or mouth. If the toner gets into 
    your eyes or mouth, wash them immediately with cold water and immediatel\
    y consult a physician.
    After clearing all paper jams, remove your hands from the machine immediately. Even if the machine is not 
    in operation, your hands, hair, or clothing may get caught in the feed rollers, which could result in personal 
    injury or damage if the machine suddenly starts printing.
    Do not force a jammed original or paper out of the machine. Contact Canon Customer Care Center if needed.
    When a paper jam occurs in the feeder, you cannot continue operating the machine. Follow the instructions 
    on the touch panel display to remove the jammed paper. (See “Feeder,” on p. 11‑5.)
    If paper is jammed in several locations, remove the jammed paper in the order indicated on the touch panel 
    display.
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    1  Inspect all paper jam locations 
    indicated on the touch panel 
    display, and remove any jammed 
    paper.
    See the appropriate pages below for 
    instructions on finding and removing 
    jammed paper. Or, you can follow the 
    instructions on the touch panel display. 
    If jammed paper tears while it is being 
    removed, be sure to remove any remaining 
    pieces from inside the machine.
    If the machine’s power is turned off when 
    there is a paper jam, detection of paper 
    jams in the paper drawers is not possible 
    after the power is turned back on. Clear 
    paper jams without turning the power off.
    Some areas that are shown to have paper 
    jams may not actually have paper jams. 
    However, always check all locations 
    indicated on the touch panel display in the 
    order that is given.
    When paper is jammed in several locations, 
    the following image with the black circles 
    appears on the screen.
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    ① Feeder (See “Feeder ,” on p. 11‑5.)
    ②  Stack Bypass (See “Stack Bypass,” on 
    p. 
    11‑7.)/Fixing Unit (See “Fixing Unit 
    (Inside the Main Unit) ,” on p. 11‑8.)
    ③  Duplex Unit (See “Duplex Unit,” on 
    p. 
    11‑11.)
    ④  Paper Drawer 1 (See “Paper Drawer 1,” on 
    p. 
    11‑13.)
    ⑤  Paper Drawer 2 (See “Paper Drawer 2,” on 
    p. 
    11‑15.)
    2  After you have removed all of the 
    jammed paper in the locations 
    indicated on the touch panel 
    display, restore all levers and 
    covers to their original positions.
     
    						
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