Toshiba Estudio 170f Manual

							209
If an abnormal condition arises
in the facsimile or an incorrect
operation is performed, an
alarm buzzer is generated for
about 4 seconds and a mes-
sage to indicate the nature of
the error appears in the LCD
window. In that case, take cor-
rective action according to the
following table.
Autodialer numbers and initial set-
tings have been lost (due to a long
period without power or a deplet-
ed backup battery).Press 
STOP
 to restore the idle
state. If this Error Message is re-
peatedly displayed, machine pro-
gramming has become corrupted.
The machine must be re-initiatized
by a trained technician. Call for
service.
A power failure occurred during a
communication, etc. The contents
of memory were cleared due to a
long power-off condition.A Power Failure List is printed.
Confirm the list contents (see
page 208).A cover is open.Firmly close all covers.No Toner Cartridge and Drum Unit
exist.Install the Toner Cartridge and
Drum Unit. If error message still
exists after installation, call for ser-
vice.
If you request our service techni-
cian to use a toner cartridge other
than that of our recommendation
(Page 28, 30:IMPORTANT),
please note that the message
“TONER NOT RECOGNIZED” will
continue to be displayed after ser-
vice setting is changed.
BROKEN REGISTRATION
POWER FAILURE
COVER OPEN MEMORY OVERFLOW
DOCUMENT JAM
The memory set aside for
speed dial numbers (i.e. One
Touch Keys and Abbreviated
Dial Numbers) has been ex-
hausted.Delete unneed numbers, alter-
nate numbers, and unnecessary
pauses. Use shorter names for
the dialing addresses.The maximum number of manu-
ally input phone numbers (100)
has been reached.Split your transmission into two
or more jobs.There is not enough memory to
perform the requested opera-
tion.Press 
STOP
 to cancel the mes-
sage. Do the operation over
again with the Direct Document
Transmission, or do the opera-
tion again when enough residual
memory is regained.
A document jam has occurred.Remove the jammed document
(see page 215).A recording paper jam has oc-
curred or paper size is mis-
match.Remove the jammed paper or
change the setting to select the
current paper size (see pages
22, 211, 216).
TROUBLESHOOTINGError Messages
MEMORY FULL
Error Message
Cause / Solution
              
Error Message
Cause / Solution
              
JOB MEMORY FULL
TONER NOT
RECOGNIZED PAPER SIZE ERROR OR
PAPER JAM  XX 
						

							210
No paper exists in the upper pa-
per tray. This error occurs with
an optional paper tray installed.Supply recording paper to the
upper paper tray.No paper exists in the lower pa-
per tray. This error occurs with
an optional paper tray installed.Supply recording paper to the
lower paper tray.No recording paper exists in any
paper tray.Supply recording paper to the
paper tray(s).The toner is nearly exhausted
(warning).Replace the toner.The toner is exhausted.Replace the toner (see page
30).The drum unit is within 4,000
prints of its end of life (warning).Order a new drum unit and re-
place at your convenience (see
page 32).The drum unit has reached the
end of its life.Replace the drum unit (see
page 32).
LOWER PAPER EMPTY
PAPER EMPTY
TONER LOW
TONER EMPTY
DRUM UNIT WARNING
REPLACE DRUM  UNIT CHECK TELEPHONE
LINE
Line is not connected to the
telephone line.Correctly connect a modular
phone cord between the tele-
phone line jack and the LINE
connector on the rear side of
the machine (see page 11).A printer system failure has oc-
curred.Power your machine off, then
back on. If the error condition is
cleared, confirm normal opera-
tion. If the error condition re-
turns, call your service repre-
sentative.
Error Messages - continued
Error Message
Cause / Solution
              
Error Message
Cause / Solution
              
DEVICE ERROR XX
UPPER PAPER EMPTY 
						

							211
Paper Jam Error Codes
If a paper jam occurs during a reception or copying operation, the message “PA-
PER SIZE ERROR OR PAPER JAM XX” is displayed. If this occurs, follow the pro-
cedure below.
The code number “XX” indicates the location of the paper jam as shown in the table
below.Error
Code
Cause How to Correct
10
20
80
90A paper jam has occurred in the
Recording Paper Tray or Bypass
Tray.
A paper jam has occurred in the
Optional Recording Paper Tray.
A paper jam has occurred at the
paper feed section of the paper
transport path.
A paper jam has occurred at the
paper exit section of the paper
transport path.Remove the jammed recording pa-
per.
Remove the jammed recording pa-
per.
Open the Front Cover, remove the
Process Unit, and remove the
jammed recording paper.
Open the RX Cover, remove the
jammed recording paper. 
						

							212When an Error Code is printed as a status indication on Transmission Reports, etc., refer to the following description for the applicable Error Code to determine the cause.Error
Code
Cause How to Correct
10
11
12
13
20
E0
E6
30
32
33Paper Empty
Recording Paper Jam
Document Paper Jam
Cover Open
Power Failure
Error relating to the printer or
memory.
          was pressed during the
communication.
Page # Mismatch
Polling ErrorLoad recording paper and set the
tray.
Open the cover and clear the re-
cording paper jam.
Remove the jammed document.
Close the cover, then retry.
Retry the transmission or ask the
remote party to transmit the docu-
ment again.
Remove the cause of the error on
the printer, if any. Then ask the re-
mote party to retry the transmis-
sion. If not corrected, call your ser-
vice representative.
Retry the transmission or ask the
remote party to transmit the docu-
ment again.
Check the actual document count.
Check polling options setup (securi-
ty code, etc.), and check if the poll-
ing document exists.
Error
Code
CauseHow to Correct
42
50
53
B0-B5
C0-C4
D0-D2
F0, F1
87Memory Overflow
Line Busy
Security Mismatch in Relay or
Mail Box transmission
Signal Error or Line Condition Error
No residual memory was remain-
ing on the remote party’s machine
for Relay or Mailbox transmission.Wait until the memory is recov-
ered by completing some of the
reserved jobs or remove other
causes if any, then retry the com-
munication.
Send the document again.
Confirm the remote party’s securi-
ty code, password, and your set-
up.
Retry the communication. Fre-
quent failures may indicate a
phone line problem. If possible,
move the unit to another line and
try your communications again.
Retry the transmission.
Error Codes Printed on Reports
STOP 
						

							213
Too many document pages
are set.
The Operation Panel is not
closed fully.
The document extension
Tray is not fully extended.
Something is wrong with
the document paper itself.
The ADF pad is dirty.
The document was loaded
with a wrong side down.
The Operation Panel is not
closed fully.
The remote party’s unit is
not compatible with yours.
Poor telephone line condi-
tions. When transmissions are not performed normally, check the points in the table be-
low.  If the facsimile will not operate correctly after confirming these points or any-
thing not listed here occurs, call your service representative.
When you place a
document in the
document tray, noth-
ing happens.
When you press
START
 in Direct
Document Transmis-
sion Mode, the mes-
sage “DIALING”  or
“COMMUNICATING”
does not appear on
the LCD display.
Documents are
fed obliquely
(i.e. skewed).
ProblemCauseSolution
You have a machine error.
Check the display for an
error message (see pages
209 and 210).
There is no power to the
facsimile.
You returned the handset
before you pressedSTART
 (when using the
optional handset).
The modular cord (the tele-
phone line cable) is not cor-
rectly connected.
The Dial Type setting of
the facsimile is wrong.
There is no dial tone or
something else is wrong
with the phone line.
The document is not set
correctly in the Document
Tray.
The Operation Panel is not
closed fully.Clear the error.
Make sure the power plug is
plugged into the AC outlet and
the power switch is ON.
Send the document again being
sure to press 
START
 before
returning the handset.
When document pag-
es are fed into the
unit, two pages are
drawn into the slot.
The sending proce-
dure was completed,
but nothing was re-
corded on the record-
ing paper of the re-
ceiving party or the
image was elongated.
The sending proce-
dure was completed
correctly, but nothing
happened.
Documents cannot
be sent overseas.ProblemCauseSolution
Set a maximum of 40 pages
(Letter size) for one transmis-
sion sequence.
Close the Operation Panel until
it clicks at the two latching po-
sitions.
Extend it fully to support the
document sufficiently.
Check the document to see if it
satisfies the requirements (see
page 82).
Clean the ADF pad.
Load the document face down.
Close the Operation Panel until
it clicks at the two latching po-
sitions.
Verify the remote party’s unit.
This facsimile can communi-
cate with G3 machines but not
G4 machines.
Retry sending the document
using to the “Low Speed Trans-
mission” procedure (see page
179).
Transmission Problems
Check the modular cord con-
nection between the wall socket
and the facsimile. Press 
MONITOR
and confirm you can hear a dial
tone.
Set the correct Dial Type in ac-
cordance with the line used for
the facsimile (see page 45).
Try a voice call through the
handset or the remote tele-
phone set.
Align the document guides
properly (but not too tightly).
Close the Operation Panel until
it clicks at the two latching po-
sitions. 
						

							214When receptions are not performed normally, check the points in the table below.
If the facsimile will not operate correctly after confirming these points or anything
not listed here occurs, call your service representatives.
When you are to re-
ceive a document
and you pressSTART
 nothing hap-
pens.
ProblemCauseSolution
A document is still in your
facsimile.
The modular cord (tele-
phone line cable) is dis-
connected.
There is no power to the
unit.
There is no recording pa-
per.
The RX cover is not
closed fully.
(If the handset is installed
and after talking with the
remote party through the
handset) the handset is
returned before pressing .Press 
STOP
 to remove the
document.
After the recording
paper has been re-
placed, a PAPER
EMPTY error mes-
sage remains on the
LCD display.
The received docu-
ment is difficult to
read. Unnecessary
lines are printed.
You receive a docu-
ment that is com-
pletely blank, even
though you and the
remote party fol-
lowed the correct
procedures.
Recording paper jam
occurs frequently.ProblemCauseSolution
The recording paper is not
installed correctly.
The original document on
the sending side is of poor
quality.
The sending unit requires
adjustment.
The recording unit requires
cleaning.
The remote party loaded
the document face up.
The recording paper tray
is not firmly closed.
Something is wrong with
the recording paper itself.Check the paper installation,
and make sure it is correct.
Ask the sending party if the
document contents are clear
enough.
Ask the sending party to make
a copy of the same document
using their facsimile. If the
quality is poor, the problem is
in the sending party’s unit.
If a copy is made on your fac-
simile and the quality is poor,
clean the recording unit.
Request the remote party to
make sure that document is
loaded correctly.
Check the tray.
Use recording paper with the
desired specifications.
Reception Problems
The recording paper
does not come out.Something is wrong with
the sending machine.
The RX cover is not
closed fully.
START
Ask the sending party to re-
transmit the document.
Press down the RX cover until
it clicks at the two latching po-
sitions. Check that the power plug is
plugged into the AC outlet and
the power switch is ON.
Load recording paper in the re-
cording paper tray.
Press down the RX cover until
it clicks at the two latching po-
sitions.
Press 
START
 first, then re-
turn the handset. Firmly connect the modular
cord at both ends.
Press 
MONITOR
 and confirm you
can hear a dial tone. 
						

							215
If a document jam occurs dur-
ing a transmission, the mes-
sage “DOCUMENT JAM” is
displayed in the LCD window.
Follow this procedure to clear a
document jam.
Leave the power of the fac-
simile ON.
Remove other documents from
the Document Support, if any
(except the jammed portion).Open the Operation Panel. Remove the jammed docu-
ment.  Check for pieces of pa-
per, clips, or staples which
may have caused the failure.Firmly close the Operation
Panel.
Confirm that the LCD display
indicates that the facsimile is
in the Standby Mode.
NOTE:
As for a document that has
jammed in the facsimile,
make a duplicate using a
copier and do the transmis-
sion over again with the new
duplicate used as the send-
ing document.
Clearing a Document Jam
Remove Other
Documents
1
Remove the
Jammed Document
3
Close the Operation
Panel
4
Open the Operation
Panel
2
Document 
						

							216If a recording paper jam occurs
during a reception or a copying
operation, the message “PA-
PER SIZE ERROR OR PA-
PER JAM XX” is displayed in
the LCD window. Follow this
procedure to clear the jam.
The code number “XX” indi-
cates the location where the
paper jam has occurred as
shown in the table below.
Leave the power of the fac-
simile ON.
Remove any document or re-
cording paper from the Docu-
ment Support, Document Exit
Tray or Recording Paper Exit
Tray.Remove the jammed paper
from the Bypass Tray.Remove the Bypass Tray.
Clearing a Recording Paper Jam
Remove the
Documents
1
CodeLocation
10 In the Paper Tray and
Bypass Tray
20 In the Optional PaperTray
80 At the paper feed area
90 At the paper exit area
Remove the Jammed
Paper (Bypass Tray)
2
Remove the Bypass
Tray
3
Document
Remove the jammed paper
from the Recording Paper Tray.
Remove the Jammed
Paper (Recording
Paper Tray)
4 
						

							217
Replace the Bypass Tray. Remove the Optional Record-
ing  Paper Tray.
Clearing a Recording Paper Jam - continuedReplace the Bypass
Tray
5
Remove the stack of paper
from the Optional Recording
Paper Tray and remove the
jammed paper from the ma-
chine.
Pull Out the Optional
Recording Paper Tray
6
Remove the Jammed
Paper (Optional
Recording Paper Tray)
7
Insert the Optional Recording
Paper Tray all the way into the
machine.
NOTE:
As the tray is inserted, lis-
ten for the sound of the pa-
per pressure plate moving
up into position.
Insert the Optional
Recording Paper Tray
8
Hold the Front Cover by the
grips on both sides of its upper
part and pull it down to open it.
NOTE:
Do not pull the Front Cover
too strongly when opening
it.
Open the Front Cover
9 
						

							218Lift up and holding the green
handle, gently pull out the Pro-
cess Unit.
CAUTION:
Always hold the Process
Unit by the green handle.
Clearing a Recording Paper Jam - continued
Remove the jammed paper in
the direction of the arrow.
Avoid tearing the paper.
CAUTIONS
• Do no touch the image
Transfer Roller.
• The black colored fuser
housing may be hot if
the machine was in use
prior to this paper jam.
Remove the Process
Unit
10
Remove the Jammed
Paper
(Paper Feed Area)
11NOTE:
It is recommended to fold
the edge of jammed paper
as shown in the figure when
you remove the jammed pa-
per.
If the paper is jammed partway
through the Fuser Unit (black
colored housing), remove the
jammed paper in the direction
of the arrow. Avoid tearing the
paper.
Remove the Jammed
Paper (Fuser Area)
12NOTE:
If a paper is jammed before
toner on the paper is fused,
be careful not to stain your
hand or fingers with toner
when removing the jammed
paper.
Open the RX Cover as shown
above.
OPEN THE RX
Cover
13
Pull the leading edge of the re-
cording paper which has been
output in the exit.
Remove the Jammed
Paper
(Paper Exit Area)
14Remove the jammed paper in
the direction of the arrow.
Avoid tearing the paper.