Nortel Modular Ics 6.1 System Coordinator Guide
Have a look at the manual Nortel Modular Ics 6.1 System Coordinator Guide online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 211 Nortel manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Making calls / 81 P0603535 02 Modular ICS 6.1 System Coordinator Guide Using a line pool to make a call Use this process to make a line pool call: 1. Press ²ßÝ. 2. Enter a line pool access code or destination code. If you have a free internal line, you can make a call using a line pool without entering the feature code first. 1. Select an internal line (intercom). 2. Dial the line pool access code or destination code. Programming a memory button with a line pool When you program a button with the line pool feature code, you must enter a line pool access code or destination code after the feature code. The programmed line pool button accesses a specific line pool, not the line pool feature. See Programming feature buttons on page 147 for more information. If you program a button with an indicator to access a line pool, when all the lines in a line pool are busy, the indicator for the line pool button turns on. The indicator turns off when a line becomes available. Tip - If no lines are available in the line pool, you can use Ring Again at the busy tone. You are notified when a line in the line pool becomes available. See Using Ring Again on page 85.
82 / Making calls Modular ICS 6.1 System Coordinator Guide P0603535 02 Making calls from an ISDN terminal ISDN terminals do not have line keys or intercom keys as do Norstar telephones. To make an outgoing call from an ISDN terminal, access an external line by entering a line pool code or by using the ARS feature. Changing how you dial your calls To change how how you dial your calls, use this feature: 1. Press ²¥¡Û. 2. Press £ or NEXT until the dialing mode you want appears. 3. Press ³ or OK to select the displayed dialing mode. The dialing modes feature code cannot be programmed onto a memory button. Using Standard dial Standard dial allows you to make a call by selecting a line and dialing the number. If you have a prime line, it is selected automatically when you lift the receiver or press the handsfree button. You cannot use Standard dial on an M7100 or a T7100 telephone unless you pick up the receiver first. If you have this type of telephone, use the Automatic dial or Pre-dial feature for on-hook dialing. Using Automatic dial Automatic dial allows you to dial a number without selecting a line. Your prime line is selected as soon as you start dialing a number.
Making calls / 83 P0603535 02 Modular ICS 6.1 System Coordinator Guide Automatic dial does not work if your telephone has no prime line or if your prime line is in use. Telephones connected to an analog terminal adapter (ATA) cannot use Automatic dial. Using Pre-dial Pre-dial allows you to enter a telephone number, check it, then change it before actually making the call. The call is not dialed until you select a line or line pool, or pick up the receiver. You can pre-dial both external and internal numbers. You must, however, select the correct type of line (external or internal) for the type of number you entered. When the internal number you called is busy There are a couple of methods you can use if the telephone you are calling is currently busy. Priority Call If you get a busy signal or a Do Not Disturb message when you call someone in the office, you can interrupt them. Use this feature for urgent calls only. Tip - If your telephone starts ringing while you are pre-dialing a number, you can stop the ringing by turning on Do Not Disturb ( ²¡Þ). This does not affect numbers you are entering. You cannot pre-dial a telephone number if all the lines on your telephone are busy.
84 / Making calls Modular ICS 6.1 System Coordinator Guide P0603535 02 Making a priority call 1. Press ²ßá. 2. Wait for a connection, then speak. A person who receives a priority call while on another call has eight seconds to accept or block the call. For information about blocking calls, see Stopping calls from ringing at your telephone: Do Not Disturb (DND) on page 200. If the person does nothing, the priority call feature puts their active call, including conference parties, on Exclusive Hold and connects your call. Giving a telephone the ability to make priority calls You need the programming template found at the front of this guide. See Getting started with Norstar on page 13 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠ and enter the internal number of the telephone you want to program. 4. Press ≠ twice. 5. Press ‘ nine times. The display shows Priority call:. Tip - Priority calls cannot be made to Hunt Group DNs. For more information about Hunt Groups, see Programming Hunt Groups on page 169.
Making calls / 85 P0603535 02 Modular ICS 6.1 System Coordinator Guide 6. Press CHANGE to choose Y (Yes) or N (No) Displays You can make a priority call only while your telephone displays: Using Ring Again Use Ring Again when you call someone on your Norstar system and their telephone is busy or there is no answer. Ring Again can tell you when they hang up or next use their telephone. You can use Ring Again to tell you when a busy line pool becomes available. You tried to place a priority call to another Norstar telephone. The person you called has blocked your call. Try to call later. The party you are calling has eight seconds to decide whether to accept or reject your priority call. The telephone you are calling has already received a priority call or is unable to receive priority calls. The set you are trying to call has call on all assigned lines. The set you are trying to call has the Do Not Disturb feature activated. The set you are trying to call is busy because the person is on another line. Tip - The Ring Again feature cannot be used when calling a Hunt Group DN. For more information about Hunt Groups, see Programming Hunt Groups on page 169 Call blocked Please wait Priority denied 221 busy PRIORITY LATER Calling 221 PRIORITY LATER Do not disturb PRIORITY LATER On another call PRIORITY LATER
86 / Making calls Modular ICS 6.1 System Coordinator Guide P0603535 02 Turning on Ring Again 1. Press ²Û before you hang up. Using Ring Again cancels any previous Ring Again requests at your telephone. Canceling Ring Again 1. Press ²£Û to cancel a Ring Again request. Displays You cannot use Ring Again on your current call. You can only use Ring Again while you have a busy signal on an internal call or line pool request, or while an internal call is ringing. Press YES to use Ring Again. Press NO if you prefer to send a message. Can't ring again Ring Again? YES NO EXIT
P0603535 02 Modular ICS 6.1 System Coordinator Guide Time savers for making calls Storing a number on a memory button for Autodial You can program memory buttons for one-touch dialing of internal or external telephone numbers. Buttons used for lines, answer DNs, or handsfree/mute cannot be used as autodial buttons. If the power to your Norstar system is off for more than three days, autodial numbers, and some other system programming, may be lost from the memory. Adding an autodial button Use these features to program external and internal numbers. 1. Press ²¥Ú to program an external number. Press ²¥Û to program an internal number. 2. Choose a button and then enter the number as if you were dialing it. When programming Autodial you can use: Last Number Redial Saved Number Redial destination codes — use the Intercom line as the line host system signaling
88 / Time savers for making calls Modular ICS 6.1 System Coordinator Guide P0603535 02 Choosing a line for Autodial To include a line selection for an external number, press the line or intercom button before you enter the number. To select a line pool, press a programmed line pool button, or press the button labeled Intercom and enter a line pool access code. If you select a line before pressing the autodial button, the call goes out on the line you have selected instead of the line that is part of the autodialer programming. For the M7100 and T7100 telephones, an external autodialer can be programmed only by using a line and not a line pool. Using intercom as the line for Autodial If you press the Intercom button as the line for an external autodial number, you must include a valid line pool access code or a destination code. If line pool access codes or destination codes are changed, remember to reprogram autodial numbers. Displays Tip - If you do not include a line selection in an autodial number, the call uses your prime line (if you have one ). Continue to enter digits until the number is complete. Press à or BKSP to erase an incorrect digit. Press ³ or OK when you are finished. The memory allotted to autodial numbers in your Norstar system is full. 987___ QUIT BKSP OK Autodial full
Time savers for making calls / 89 P0603535 02 Modular ICS 6.1 System Coordinator Guide While programming external Autodial, you erased the button by pressing ³ or OK before entering any digits. Enter the number you want to program. Choose the line first, if necessary, then enter the number exactly as if you were making a call. Enter the internal telephone number you want to program. You are programming an internal autodial button and have entered a number that is not an internal number on your system. Enter a valid internal number. If the number you are entering is a destination code, use external autodial. Press the memory button you want to program. Enter the number you want to program onto the button, then press ³. Enter the number you want to program onto the button, then press ³ or OK. You may include a line or line pool selection in an autodial sequence by selecting the line before entering any digits. The number is stored on the button. For other displays, see Common feature displays on page 257. Button erased Enter digits QUIT OK Intercom #: ___ QUIT Invalid number Press a button QUIT Program and HOLD Program and OK QUIT OK Programmed
90 / Time savers for making calls Modular ICS 6.1 System Coordinator Guide P0603535 02 Using Last Number Redial Press ²Þ to redial the last external number you dialed. Last Number Redial records a maximum of 24 digits. Preventing a telephone from using Last Number Redial Last Number Redial can be restricted at individual telephones. You need the programming template found at the front of this guide. See A map for using programming on page 23 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠ and enter the internal number of the telephone you want to program. 4. Press ≠. 5. Press ‘ three times. The display shows Restrictions. 6. Press ≠ twice. 7. Press ‘. The display shows Allow last no:. 8. Press CHANGE to choose Y (Yes) or N (No). Tip - If you have a programmed Last Number Redial button, you can use Button Inquiry ( ²¥â), then press the Last Number Redial button followed by £) to check the last number before you dial it.