Nortel Modular Ics 6.1 System Coordinator Guide
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Norstar, Meridian and Companion are trademarks of Nortel Networks © Nortel Networks 2003 Modular ICS 6.1 System Coordinator Guide 1-800-4 NORTEL www.nortel.com/norstar P0603535 02 Printed in Canada
P0603535 02 Modular ICS 6.1 System Coordinator Guide Table of Contents Getting started with Norstar 13 Using this guide 13 Emergency 911 Dialing 13 Understanding programming 14 Before you start 15 What you need to do programming 15 Using Buttons 16 Using the buttons under the display 19 The programming overlay 19 A map for using programming 23 Starting and ending a session 27 Ending a session 27 Frequently used programming operations 29 Changing the display time & date 29 Adding or changing a system speed dial 31 Program a name for a speed dial 33 Changing the name of a telephone 34 Changing the name of a line 35 Making changes to Call Forward No Answer 37 Making changes to Call Forward on Busy 39 Making Changes to Do Not Disturb on Busy 40 What would you like to do next? 41 Answering calls 43 Answering calls in Hunt Groups 43 Answering an incoming call 43 Line buttons 44 Rings you may hear 45 Sorting calls by distinctive ring patterns 46 Answering calls at a prime telephone 47 Expanding telephone capacity 48 Using a CAP module 48 Using a KIM in a central answering position 50
4 / Table of Contents Modular ICS 6.1 System Coordinator Guide P0603535 02 Release button 55 Hearing aid compatibility 55 Viewing information about a call on the display 55 Using Call Information for a particular call 56 Displaying Call Information before or after answering 57 Displaying Call Information for a call on hold 57 Making Call Display information appear automatically 58 Changing which information is shown first about a call 58 Picking up a call ringing at another telephone 59 Answering ringing telephones using Directed Pickup 59 Answering any ringing telephone using Group Pickup 60 Changing a telephone pickup g roup 61 Trunk Answer 62 Answering a call using Trunk Answer 62 Answer DNs and Answer keys 63 Creating a Conference Call 64 Disconnecting one p a rty 65 Independently holding two calls 65 Putting a conference on hold 66 Splitting a conference 66 Removing yourself from a conference 66 Listening to a call as a group 68 Canceling Group Listening 68 Using handsfree/mute 68 Answering calls without lifting the receiver 69 Making calls without lifting the receiver 70 Muting the set 70 Changing a regular call to handsfree 70 Changing a handsfree to a regular call 71 Using handsfree 71 Changing handsfree for a telephone 72 Handsfree Answerback 73 Turning Privacy on or off for a call 74 Creating a conference by releasing privacy 75 Making a call private 75 Checking call length using Call Duration Timer 75 Disconnecting by accident 76 Time 76 Making calls 77
Table of Contents / 5 P0603535 02 Modular ICS 6.1 System Coordinator Guide Choosing a line using a line button 79 Line pools 80 Using a line pool to make a call 81 Programming a memory button with a line pool 81 Making calls from an ISDN terminal 82 Changing how you dial your calls 82 Using Standard dial 82 Using Automatic dial 82 Using Pre-dial 83 When the internal number you called is busy 83 Priority Call 83 Making a priority call 84 Giving a telephone the ability to make priority calls 84 Using Ring Again 85 Time savers for making calls 87 Storing a number on a memory button for Autodial 87 Adding an autodial button 87 Choosing a line for Autodial 88 Using intercom as the line for Autodial 88 Using Last Number Redial 90 Preventing a telephone from using Last Number Redial 90 Using Speed Dial 91 Making a speed dial call 92 Changing and adding System Speed Dials 92 Adding or changing User Speed Dial 92 Using Saved Number Redial 94 Dialing a saved number 94 Blocking Saved Number Redial 95 Handling many calls at once 97 Using Hold 97 Retrieving a held call 97 Holding automatically 97 Listening on hold 98 Holding a call exclusively 98 Using Call Queuing 99 Transferring calls 101 Using the transfer feature 101
6 / Table of Contents Modular ICS 6.1 System Coordinator Guide P0603535 02 Transferring a call 101 Transferring external calls 102 Canceling a transfer 103 Using Camp-on 104 Parking a call 106 Retrieving a parked call 106 Using Call Park 106 Using system-wide call appearance (SWCA) 108 Incoming calls 109 Outgoing calls 111 No free call keys 111 Using Callback 112 Forwarding your calls 113 Forwarding your calls to another Norstar telephone 113 Canceling Call Forward 113 Using Call Forward at your telephone 114 Overriding Call Forward 114 Changing the automatic Call Forward settings for a telephone 115 Changing Forward no answer 115 Changing the delay before a call is forwarded 115 Forward on busy 116 DND on Busy 116 Call Forward and Voice Mail 117 Line Redirection 118 Turning on Line Redirection 118 Canceling Line Redirection 119 Allowing a telephone to redirect calls 120 Turning the redirect ring for a telephone on or off 120 How Line Redirection is different from Call Forward 122 Using Line Redirection 123 Centralized voice mail and auto attendant 124 Using a centralized voice mail system 124 Communicating in the office 125 Paging 125 Making a page announcement 125 Activating and deactivating the ability to page 126 Creating page zones 126
Table of Contents / 7 P0603535 02 Modular ICS 6.1 System Coordinator Guide Using Page with external paging equipment 128 Sending messages 128 Sending a message 128 Canceling a message you have sent 130 Viewing your messages 130 Replying to a message 130 Replying to a message using an analog telephone connected to an ASM 131 Removing items from your message list 132 Removing items from your message list using an analog telephone connected to an ASM 132 Viewing messages you have sent 133 Using Voice Call 134 Muting Voice Call tones 134 Answering a Voice Call with handsfree 135 Blocking Voice Calls using Voice Call Deny 135 Tracking your incoming calls 137 Using Call Log 137 Call Log options 138 Logging a call manually 138 Enabling and disabling autobumping 139 Viewing your Call Log 139 Viewing a Call Log item 139 Erasing log items 140 Making a call using Call Log 140 Creating a password to your Call Log 141 Changing your Call Log password 141 Deleting an assigned password 142 Programming a telephone to log calls automatically 142 Using external Voice mail 144 Customizing your telephone 145 Finding out what a button does using Button Inquiry 145 Changing the set display contrast 146 Changing the language on the display 146 Programming a feature code onto a memory button 147 Programming feature buttons 147 Erasing a feature button 147 Labeling your set 149
8 / Table of Contents Modular ICS 6.1 System Coordinator Guide P0603535 02 Applying button labelling 149 Business Series Terminals 149 Norstar button caps 150 Default button assignments 150 T7316E Business Series Terminal button defaults 151 T7316 Business Series Terminal button defaults 153 M7310 telephone button defaults 155 M7324 telephone button defaults 157 M7208 and T7208 button defaults 158 M7100 and T7100 button defaults 159 Rules of default button assignment 159 Moving line buttons 161 Changing the type of ring 162 Adjusting the Ring volume 162 Hiding the message or calls indication 162 User Preferences 163 Using User Preferences 163 Changing button programming 164 Changing User Speed Dial 165 Changing Call Log options 166 Changing how calls are dialed 166 Changing the language used on the display 167 Making the display lighter or darker 167 Changing the ring type 167 Programming Hunt Groups 169 Adding or removing members from a group 171 Moving members of a group 172 Assigning or unassigning lines to a group 173 Setting the distribution mode 174 Setting the hunt delay 175 Programming busy line setting 176 Programming the queue time-out 177 Programming the overflow set 177 Setting the name 178 Allowing/disallowing an auxiliary ringer 179 Assigning a distinctive ring pattern to a Hunt Group 179 Using Silent Monitor 180
Table of Contents / 9 P0603535 02 Modular ICS 6.1 System Coordinator Guide Feature notes 183 Using the Hospitality features 185 Hospitality passwords 185 Room/desk information 187 Programming room information 187 Using the room/set programming 189 Programming the alarm feature 191 Using the Administration set to control alarms 192 Using the alarm 193 Canceling an alarm 194 Turning off an alarm 194 Telephone features 195 Installing Business Series Terminals 195 Installing Norstar telephones 197 Naming a telephone or a line 199 Moving telephones 199 Stopping calls from ringing at your telephone: Do Not Disturb (DND) 200 Stopping calls 200 Refusing to answer a call 200 Canceling Do Not Disturb 200 Using Do Not Disturb 200 Using Background Music 201 Turning Background Music off 201 ISDN PRI and BRI 203 ISDN PRI 203 ISDN PRI features 204 Network Name Display for PRI 204 Name and number blocking for PRI 205 Emergency 911 Dialing 205 Two-way DID 205 Call by Call service selection for PRI 206 Dialing Plan and PRI 207 ISDN BRI 208 Line access from an ISDN terminal 209 ISDN BRI features 209 Network Name Display for BRI 209
10 / Table of Contents Modular ICS 6.1 System Coordinator Guide P0603535 02 Name and number blocking for BRI 210 Service provider features 210 Call Forward 210 Canceling Call Forward 211 Calling the number your calls are forwarded to 211 Automatic Call Back 211 Automatic Recall 211 MCID (profile 2) 212 Network Call Diversion (profile 2) 213 Overlap dialing (profile 2) 213 ISDN BRI terminals 213 ISDN applications for BRI and PRI 213 Videoconferencing and video telephony 213 Desktop conferencing 214 File transfer 214 Telecommuting 214 Group 4 fax 214 Remote LAN access 214 Leased line backup 214 LAN to LAN bridging 215 Internet and database access 215 Using System features 217 Using alternate or scheduled services 217 Preventing cer tain calls from being made 217 Making additional telephones ring 217 Changing the lines used by outgoing calls 218 Turning Services on and off 218 An example of how to turn on a Service manually 219 Turning Services on and off 220 Viewing the active Services on a two-line display 221 Viewing the active Services on a one-line display 222 Using passwords 224 Using a Basic password 224 Registration password 225 Changing passwords 225 Clearing a Call Log password 226 Hospitality passwords 227 Silent Monitor password 228 Using special telephones 228