Nortel Modular Ics 6.1 System Coordinator Guide
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Customizing your telephone / 161 P0603535 02 Modular ICS 6.1 System Coordinator Guide default charts for specific button placement for these telephones. Moving line buttons You can move external lines, hunt group appearances, and target line appearances to different buttons on your telephone, to arrange your lines in the way that makes the most sense to you. If you have a CAP, you cannot move intercom, answer keys or handsfree/mute buttons onto the module, but you can move your lines over to the modules. If you have a T7316E CAP with eKIMs you can move lines, target line appearances and hunt group appearances over to the KIM. 1. Press ²¥¡Ú. 2. Press the button you want to move the line from. 3. Press the button you want to move the line to. Displays The two buttons you selected have exchanged position. You have tried to move a line to a button that cannot be used as a line button, such as an intercom button, handsfree/mute button, or an answer button. Press the button of the line you want to move. Press ² or QUIT when you have finished moving lines. Press the button you want to move the line to. Neither of the buttons is erased. The lines, or the line and feature, simply switch places. The button you are trying to move is not a line button. If you are trying to switch a line and a feature, move the line to the feature button and not the feature button to the line. Exchanged Invalid location Move line from: QUIT Move line to: QUIT Press a line
162 / Customizing your telephone Modular ICS 6.1 System Coordinator Guide P0603535 02 Changing the type of ring You can choose one of four distinctive rings for your telephone. This makes it easier to identify your telephone in an open office. 1. Press ²¥ß. 2. Press Ú, Û, Ü, Ý, or NEXT . You hear the selected ring for two seconds. 3. Repeat until you hear the ring you prefer, then press ³ or OK . Adjusting the Ring volume Use this feature to adjust the ring volume. 1. Press ²¥¡â. The telephone rings. 2. Press à to adjust the volume; left end for lower and right end for higher. Hiding the message or calls indication The display that shows you have messages or calls can be replaced with the current time and date. You can retrieve your message and call information by using the display buttons that appear on the second line of the display. If you are using a telephone with a single-line display, the message or call indication is hidden. 1. Press ²¡âß. The current time and date appears on the top line of the display. 2. Press MSG or ²ßÞ to see your messages, or press CALLS or ²¡ÚÛ to see your calls. Restoring the messages and calls indication Press ²£¡âß.
P0603535 02 Modular ICS 6.1 System Coordinator Guide User Preferences The User Preferences section of programming allows you to program memory buttons, speed dial codes and other settings for any Norstar or BST telephone on the system. For example, an employee may want to have the Do Not Disturb feature programmed onto a memory button or create a speed dial code. Instead of programming from the each specific set, you can go into programming on the telephone nearest you to make the change. Using User Preferences 1. Press ²¥¥èêäå (²¥¥¡àÜà). 2. Enter the Basic password (the default passwords is ÛÛàÝÛ). (Note: You can also use the Coordinator password to change User preferences. By using a Basic password, it is possible to have someone else do day-to-day upkeep of the telephone programming without giving out access to sensitive programming. See Using passwords on page 224. After you enter the proper password, the display shows you the telephone with the lowest internal number followed by its name (For example, 221:Reception). 1. Press ‘ to move through all the telephones on the system. 2. Press ≠ when you see the telephone you want to change. The display reads the model number of the telephone at the extension.
164 / User Preferences Modular ICS 6.1 System Coordinator Guide P0603535 02 The display shows Connect set if no telephone is connected at that internal number. You cannot make changes if the model is Other. 3. Press ‘ to move through all the subheadings in User Preferences. User Preferences programming is available under the heading Terminals&Sets. Sub-headings in User Preferences Changing button programming 1. Press ≠ at Button prgrming. The display shows the number of buttons on the telephone. An example is shown in Displays at the end of this section. If the telephone has a CAP module, you can press CAP1 or KIM1 to see the buttons on the module. 2. Press ‘ to move through all the buttons on the telephone. Refer to Default button assignments on page 150 for button number mapping for each type telephone. 3. Use the display buttons to change the programming for a button. User prefernces Model Button prgrming User speed dial Call log opt’ns Dialing opt’ns Language Display cntrst Ring type
User Preferences / 165 P0603535 02 Modular ICS 6.1 System Coordinator Guide The display buttons used in button programming. Note: User Preferences programming cannot change the buttons that are used by lines, intercom, and the handsfree feature, which are assigned by the system administrator. Refer to the Modular ICS 6.1 Installer Guide for details. Changing User Speed Dial 1. Press ≠ at User Speed Dial. The display shows the number of speed dial codes that are available. 2. Press ‘ to see the first speed dial code (256). 3. Press ‘ to move through all the speed dial codes. 4. Press ≠ to find the code you want to change. 5. Press CHANGE and enter the telephone number the same way you would dial it on the telephone. 6. Press OK . CANCLMoves you out of a setting without making any changes to it. CLRErases the button. TEL#Programs the key as an autodial number for an internal or an external number. If it is an external autodial number, you must choose a line, line pool, or the routing table for the call to use. CHANGEUsed when you are setting up an external autodial number. Press CHANGE until you see the type of line or pool you want the number to use. FEATRPress to store a feature code on the button. FINDLocates a specific button on a telephone by entering its number. Button numbers are shown in the illustrations. LISTTakes you to a list of feature codes. Press ‘ to move through the list and press OK when you see the feature you want to program on the button.
166 / User Preferences Modular ICS 6.1 System Coordinator Guide P0603535 02 7. Press ‘ and choose the line (or enter a code for a line pool) the speed dial code should use. Use the line pool code to select a particular line pool for use with Speed Dial. If you select Use routing tbl, a line or pool is chosen by the routing programming according to the initial digits in the number. The route you choose for a User Speed Dial code must be one that the telephone can use. For example, if the telephone does not have access to Line Pool B and you use that pool code with the speed dial code, the code does not work. Lines and line pools are assigned to the telephones by the system administrator. Refer to the Modular ICS 6.1 Installer Guide for details. To change a system speed dial code, see Adding or changing a system speed dial on page 31. Changing Call Log options 1. Press ≠ at Call log opt’ns…. 2. Press CHANGE until you see the option you want to use. See Call Log options on page 138. Changing how calls are dialed 1. Press ≠ at Dialing opt’ns…. 2. Press CHANGE until you see the option you want to use. Descriptions for dialing options are found on the Telephone Feature Card, or see Changing how you dial your calls on page 82.
User Preferences / 167 P0603535 02 Modular ICS 6.1 System Coordinator Guide Changing the language used on the display Press CHANGE at Language: until you see the language you want to use. See Changing the language on the display on page 146. Making the display lighter or darker Press CHANGE at Display cntrst until you see the value you want to use. The display contrast on the telephone you are using for the programming session does not change when you are programming another telephone. Changing the ring type At Ring type:, press CHANGE until you see the option you want to use. Descriptions for ringing options are found on the Telephone Feature Card or in Changing the type of ring on page 162. Displays There are 10 memory buttons and 12 dual memory buttons on the telephone you are viewing. Press ‘ to begin looking at what is on each button. A line appears on the button. You cannot store a feature or number on it. A feature is stored on this button. Press ≠ to see the feature code. A full list of names and codes for features is included in the index. Shows the feature code stored on a button. Press ≠ to see the button number and feature name. 10+24 buttons FIND B01:L06:Line 001 FIND B02:#Reply Msg... CLR TEL# FEATR Code:F#65... CLR TEL# FEATR
168 / User Preferences Modular ICS 6.1 System Coordinator Guide P0603535 02 The button has a telephone number stored on it. Press ≠to see the rest of the number. The autodial is an external number. Press ≠ to see what line or pool the call is programmed to go out on. The autodial is an internal number. Press ≠ to see more information. The button is used for intercom. Press ≠ to see more information about the button. Y ou cannot store a feature or number on it. The button is used for an Answer D N. You cannot store a feature or number on it. Either nothing is stored on the button or you have just cleared the button by pressing CLR. The button is occupied by the handsfree feature. You cannot store a feature or number on it. For other displays, see Common feature displays on page 257. B03:160455512... CLR TEL# FEATR Externl tel #... CLR TEL# FEATR Internl tel #... CLR TEL# FEATR B04:Intercom... FIND B05:Ansr 93 FIND B06:Blank button CLR TEL# FEATR B10:Handsfree FIND
P0603535 02 Modular ICS 6.1 System Coordinator Guide Programming Hunt Groups The Hunt Groups feature allows a group of Norstar or BST telephones to be called by a single directory number ensuring that calls are easily routed to the appropriate group. Hunt Groups are used in situations where a group of people performing the same task are required to answer a number of related phone queries. Some typical uses of Hunt Groups are: a sales department answering questions on product prices or availability a support department answering questions concerning the operation of a product an emergency department answering calls for help. Hunt Groups can be used to route calls to a support service such as a Help Line for a software company. Specialists dealing with Product A can be in one group, and specialists dealing with Product B can be in another group. Incoming calls hunt for the next available telephone in the group. If no telephone is available, the call can be placed in a queue or routed to telephone designated as the overflow set. The Incoming Line Group (ILG) functionality is now accomplished through the Hunt Group feature. When upgrading from a pre-Modular ICS 4.0 system to a Modular ICS 6.1 system, any lines previously belonging to an ILG are not automatically converted to broadcast Hunt Groups. You must go in and program them to the new feature. Please refer to Assigning or unassigning lines to a group on page 173.
170 / Programming Hunt Groups Modular ICS 6.1 System Coordinator Guide P0603535 02 The Hunt Groups subheading in system programming is the area where programming changes are made to the following: members of a group member position in a group what lines are assigned to a group how incoming calls are distributed how long the system looks for available members where a call goes if all members are busy Note: Videophones should not be programmed as members of a Hunt Group. Hunt Groups allow one B channel connection at a time and videophones use two B channels. Features affected by Hunt Groups include: Call Forward All Calls Call Forward No Answer Call Forward on Busy Group Pickup Transfer via Hold Priority Call Line Redirection Page Zones Voice Call