Nortel Modular Ics 6.1 System Coordinator Guide

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Changing a telephone pickup group
Telephones can be put into and taken out of pickup groups.
You need the programming template found at the front of this 
guide. See Getting started with Norstar on page 13 for more 
information.
1. Press ²¥¥ÛßßÜÝÝ.
2. Press ÛÜßÝß (the default System Coordinator 
password).
3. Press ≠ and enter the internal number of the 
telephone you want to program.
4. Press ≠ twice.
5. Press ‘ five times.
6. Press CHANGE
 at Pickup grp: to assign the telephone to 
pickup group (1-9) or remove it from a pickup group 
(None).
Displays
You are already connected to the telephone 
that made the call you are trying to pick up. 
This can happen if you are on a call to a 
co-worker and your co-worker dials the 
number of a telephone in your pickup group, 
and you attempt to pick up that call.
There is no call that you can pick up or the 
ringing call was answered.
You have tried to pick up a call on someone 
else’s private line.
Enter the internal number of the telephone 
that is ringing. (You may use an internal 
autodial button to do this.)
If you decide not to answer a ringing call after 
activating Directed Pickup, press 
¨.
Already joined
Pickup denied
Pickup: 
						

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Trunk Answer
The Trunk Answer feature allows you to answer a ringing call 
anywhere in the system from any telephone in the system. The 
line you are answering does not have to appear or ring at the 
telephone you are using.
Trunk Answer works only with calls that are ringing on lines 
for which a Ringing Service schedule is active and if Trunk 
Answer is enabled by your installer or customer service 
representative. 
Answering a call using Trunk Answer
Press ²¡ââ.
Displays
Tip - If there is more than one incoming call on lines in a 
Ringing Service, the Trunk Answer feature picks up the 
external call that has been ringing the longest.
You have tried to pick up a call on someone 
else’s private line.
The call that is ringing is on a line that is not 
in a Ringing Service.
Line denied
Pickup denied 
						

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Answer DNs and Answer keys
You can use an Answer DN button to monitor calls on another 
telephone. The calls that come to the monitored telephone that 
provide an appearance on the Answer DN button are 
determined by the system-wide Anskey setting. 
Answer DN buttons are useful for attendants who monitor 
incoming calls for one or several other people. For example, a 
secretary may have appearances for three different bosses on 
her answer buttons. Once a call for boss A is answered by the 
secretary, the appearance stops at that set. This allows for 
another (simultaneous) call to come in on the same line. The 
same is true for boss B and boss C. When incoming call traffic 
becomes high, the calls can then be routed to a Hunt Group to 
optimize call handling. For more information about Hunt 
Groups, see Programming Hunt Groups on page 169.
Answer DNs are assigned under Terminals&Sets under 
Lines, Line Assgn. This setting assigns the DN of another 
telephone to one of your telephone buttons.
Answer keys are assigned under System prgrming, Featr 
settings. This setting determines which calls will appear at 
the bottom. There are three levels: Basic, Enhanced, and 
Extended.
You need an Installer password to do this programming. See 
the Modular ICS 6.1 Installer Guide for more information.
ISDN terminals cannot be assigned Answer DNs to 
monitor other telephones, but ISDN terminals can be 
monitored.
You cannot make calls using Answer DNs.
If more than one call is ringing at a telephone, the first call 
appears on the attendant Answer DN button. Any subsequent 
calls appear on intercom buttons, if they are available. 
						

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Creating a Conference Call
You can talk to two people at once.
1. Make sure you have two calls, one active and one on hold.
2. Press ²Ü.
3. Press the appropriate button to retrieve the held call. 
This is automatic on the M7100 and T7100 telephones.
You can create a conference when you are on a call. 
1. Make a second call.
2. Press ²Ü.
3. Press the button where the first call is on hold to create a 
conference.
Only the person who established the conference can process 
the conference by using the procedures described in this 
section.
Tip - More than one attendant may have an Answer DN 
button for the same telephone. This allows two or more 
attendants to handle calls for a busy person.
Each telephone can handle calls for up to eight other people 
using a separate Answer DN button for each person.
Tip - You can create a conference by releasing privacy on a 
call. See Turning Privacy on or off for a call on page 74. 
						

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Disconnecting one party
You can disconnect one party from a conference and continue 
talking to the other. 
You can activate this feature on all Norstar and Business 
Series terminals except for M7100 or T7100 models.
1. Press the line button of the call that you want to disconnect. 
The call that you want to keep is automatically put on hold. 
2. Press ¨. The call is disconnected.
3. Press the line button of the held call to speak to the 
remaining person.
On a T7100 or on an M7100 set:
1. Press ²£Ü, to place one caller on hold. Press ³ 
again, to put the caller you want to keep on hold.
2. Press ¨. The call is disconnected.
3. Press ³ to speak to the remaining party.
Independently holding two calls
For all telephones except the M7100 and T7100 sets, you can 
put the two people in a conference call on hold independently 
so that they cannot talk to each other. 
1. Press the line button of one person. The other person is 
automatically put on hold. 
2. Press ³. The second person is put on hold. 
You can re-establish the conference.
1. Take one call off hold.
2. Press ²Ü. 
3. Take the other call off hold. 
						

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Putting a conference on hold
You can put a conference on hold, allowing the other two 
people to continue speaking to each other by pressing ³.
You can reconnect to the conference by pressing either of the 
held line buttons. For the M7100 telephone, press ³. 
Splitting a conference
You can talk with one person while the other person is on hold.
You can activate this feature on all Norstar and Business 
Series terminals except for M7100 or T7100 models.
1. Press the line button of the person you want to speak to. 
The other person is automatically put on hold. 
On an M7100 or a T7100 set:
1. Press ²£Ü. The first party is on hold. 
2. Press ³, if necessary, to switch parties.
You can re-establish the conference.
1. Press ²Ü. 
2. Take the held call off hold. This is not necessary.
Removing yourself from a conference
You can remove yourself from a conference, and connect the 
other two callers through your Norstar system. 
1. Enter the Transfer feature code ²àâ. 
						

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When you remove yourself from a conference using the 
Transfer feature, and both callers are from outside your 
system, one of the callers must have called you on a disconnect 
supervised line, or the call is be disconnected.
Displays
You are trying to add a fourth party to your 
conference call, or to join two conferences 
together. Release one call from the 
conference before adding another, or keep 
the two conferences separate.
You have put a conference call on hold.
You have tried to make a conference call, 
but your system is already handling its 
maximum number of conference calls.
You are on a conference with the two lines 
or telephones shown. You can drop out of 
the conference and leave the other two 
parties connected (Unsupervised 
Conference) by pressing
 TRANSFER or by 
entering the Transfer feature code.
You have activated the Conference feature 
with one call active and another on hold. 
Press the line button for the call on hold to 
bring that person into the conference.
For other displays, see Common feature displays on page 257.
3 parties only
Conf. on hold
Conference busy
Line001  221
TRANSFER
Press held line 
						

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Listening to a call as a group
To allow people in your office to listen in on a call using 
Group Listening, press ²¡âÛ.
You hear the voice of the caller through the speaker of your 
telephone. Continue to speak to the caller through the 
telephone receiver. The microphone of your set is off, so the 
caller does not hear people in your office. 
Canceling Group Listening
Group Listening is canceled automatically when you hang up 
or when you press ²£¡âÛ.
Using handsfree/mute
The ability to use handsfree must be turned on or off for each 
telephone. The type of handsfree can be changed. Refer to 
Changing handsfree for a telephone on page 72. 
Handsfree must be set to Std or Auto in system programming 
for a telephone to be able to use a headset. This programming 
is performed by someone with the Installer password.
If the telephone is set to Auto, the next incoming call defaults 
to the voice path used by the last call. For instance, if you 
answered your last call using the headset button, the next call 
will automatically default to the headset if you do not make 
any changes before answering the call. If you plug in a 
Tip - Keep the receiver away from the speaker, or you may 
hear feedback. The higher the volume, the more the feedback. 
Press 
¨ to prevent feedback when hanging up. 
						

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headset, the telephone will automatically switch the voice path 
to headset. This will not change the mute status of the call. You 
can also change the voice path by choosing either the 
handsfree or headset key.
T7316E voice path features: The T7316E telephone must be 
set to Auto to allow activate the handsfree, which is located 
under the dial pad, beside the mute and headset keys. 
Answering calls without lifting the receiver
1. Press the line button for the ringing call. 
This step is not necessary if you have a prime line assigned 
to your telephone.
2. Press the handsfree button. The internal microphone and 
speaker of the telephone automatically turn on.
Note:  The T7316E telephone has a handsfree button located 
below the dialpad. This button only works if the 
telephone is wired to a system running version 6.1 or 
newer software, and Handsfree is set to Auto.
Handsfree is not available for M7100  or T7100 telephones.
Tip - Direct your voice toward the telephone. The closer you 
are to the telephone, the easier it is for the microphone to 
transmit your voice clearly to your listener. 
						

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Making calls without lifting the receiver
1. Press the handsfree/mute button. If you do not have a 
prime line assigned to your telephone, press a line button.
The internal microphone and speaker of the set are 
automatically turned on.
Note:  The T7316E telephone has a handsfree button located 
below the dialpad. This button only works if the 
telephone is wired to a system running version 6.1 or 
newer software, and Handsfree is set to Auto.
2. Dial your call.
3. Speak normally.
Muting the set
1. Press the handsfree/mute button to switch off the 
telephone microphone so that you can speak privately to 
someone in your office while you are on a handsfree call.
2. Press the button labeled handsfree/mute to turn the 
microphone back on again and continue your call.
Note:  The T7316 and T7316E telephones have a mute button 
located below the dialpad. Refer to the T7316 and 
T716E user cards for specifics about using this button.
Changing a regular call to handsfree
1. Press the handsfree/mute button.
Note:  The T7316E telephone has a handsfree button located 
below the dialpad. This button only works if the 
telephone is wired to a system running version 6.1 or 
newer software.
2. Hang up the receiver.