Nortel Modular Ics 6.1 System Coordinator Guide

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Adding or removing members from a 
group
A DN for a telephone can be associated as a member of a Hunt 
Group, and is called a memb er DN.
Members of the group can be any Norstar or Business Series 
Terminal telephone, ISDN terminal, or portables. A telephone 
can be in more than one Hunt Group but is considered a 
member in each Hunt Group, increasing the total number of 
members in the system.
There can be only one appearance of the Hunt Group on a 
telephone, no matter how many lines are assigned to the group. 
Hunt Group DNs cannot be members of other Hunt Groups. 
Consult your customer service representative to determine 
your Hunt Group number range.
1. Place the appropriate programming overlay on your 
programming set.
2. Press ²¥¥ÛßßÜÝÝ (CONFIG). The 
display shows Password:.
3. Press ÛÜßÝß (ADMIN). The display shows 
Terminals&Sets.
4. The display shows Terminals&Sets.
5. Press ‘ until the display shows System 
prgrming.
6. Press ≠. The display shows Hunt groups.
7. Press ≠. The display shows Show group.
8. Enter the Hunt Group number you want to program (1-30) 
or press ‘ to scroll through the groups. 
						

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9. Press ≠. The display shows Member DNs. 
10. Press ≠. The display shows the first group 
member, if there are members.
11. Press ADD
 and enter a telephone DN to add a member to the 
group. Press REMOVE
 to remove a member from the group. 
Press ‘ to move through the list.
12. Press ¨ to exit or ‘ to continue programming.
Moving members of a group
Member order within a Hunt Group is important. The member 
order determines how a call is routed through a Hunt Group.
1. At Hunt groups, press ≠. The display shows 
Show group.
2. Enter the Hunt Group number you want to program (1-30) 
or press ‘ to scroll through the groups.
3. Press ≠. The display shows Member DNs:.
4. Press ≠. The display shows the members for that 
group.
5. Press MOVE
 to move an existing member to another place 
within the Hunt Group. The display shows the member 
number followed by an arrow.
6. Enter the new position number for the extension.
7. Press ¨ to exit. 
						

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Assigning or unassigning lines to a group
You can assign one or several lines to a hunt group. 
Hunt group line notes:
Configure the prime set for a Hunt Group line to None to 
avoid delayed ring transfer of external Hunt Group calls to 
the prime set before the Hunt Group can receive the call.
A line can be assigned to only one group.
Do not assign any hunt group lines to individual 
telephones. If any of the telephones that are part of the hunt 
group have the line assigned, remove the line from the 
telephone before assigning it to the hunt group.
1. At Hunt groups, press ≠. The display shows 
Show group.
2. Enter the Hunt Group number you want to program (1-30) 
or press ‘ to scroll through the groups.
3. Press ≠. The display shows Member DNs:.
4. Press ‘. The display shows Line assignment.
5. Press ≠. The display shows Show line:.
6. Enter the line number you want to program or press SCAN
 
to go to the first line assigned to this group, or press LIST
 
to go to the first line in the system.
7. Press CHANGE
 to program the line as Unassigned or 
Assigned.
*HGnn* means the line is assigned to another Hunt Group.
8. Press ¨ to exit or ‘ to continue programming. 
						

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Setting the distribution mode
There are three modes of call distribution:
Broadcast—rings each telephone in the group 
simultaneously. Calls are handled one at a time, while 
succeeding calls are queued. As soon as a call is picked up, 
the call next in the queue is presented immediately to the 
group.
In Broadcast mode, a single incoming call rings 
simultaneously at all the telephones in a group. This way, 
all receptionists in the group can share the load of 
answering large volumes of calls. All telephones 
automatically display the calling line identification 
(CLID), if available. A familiar example is a fund-raising 
campaign where a group of operators are waiting to take 
each call as it comes in.
Sequential—starts the call at the first telephone in the 
Hunt Group. Distribution is complete when the first idle 
telephone is found. Simultaneous calls can be presented. 
Distribution is order based.
In Sequential mode, you can program your top salesperson 
to be the first member of the group to receive calls.
Rotary—the call starts at the telephone after the one 
which answered the last call. Distribution is complete 
when the next idle telephone has been found. 
Simultaneous calls can be presented. Distribution is order 
based.
In Rotary mode, you can ensure that all your helpline 
people are receiving calls on an equal basis, rather than one 
person receiving the majority of calls. The call rings at one 
set at a time in a round robin fashion. 
						

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If a Hunt Group has available members but nobody answers 
the call, the call is rerouted through the list until someone 
answers the call. If all lines are busy, the call is routed 
according to whatever has been set for the busy line setting. 
Refer to ‘Programming busy line setting’ on pa ge176 .
1. At Hunt groups, press ≠. The display shows 
Show group.
2. Enter the Hunt Group number you want to program (1-30) 
or press ‘ to scroll through the groups.
3. Press ≠. The display shows Member DNs:.
4. Press ‘ until the display shows Mode.
5. Press CHANGE
 to set the mode: Broadcast, Sequential, 
Rotary.
6. Press ¨ to exit or ‘ to continue programming.
Setting the hunt delay
This setting allows you to program the number of rings the 
system permits at a Hunt Group telephone before moving on 
to the next telephone in the Hunt Group.
1. At Hunt groups, press ≠. The display shows 
Show group.
2. Enter the Hunt Group number you want to program (1-30) 
or press ‘ to scroll through the groups.
3. Press ≠. The display shows Member DNs:.
4. Press ‘ until the display shows Hunt delay.
5. Press CHANGE
 to select the setting: 1, 2, 3, 4, 5, 6, 7, 8, 
9, 10.
6. Press ¨ to exit or ‘ to continue programming. 
						

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Programming busy line setting
A Hunt Group is considered busy if one of two scenarios 
exists:
all of its members are being presented an incoming Hunt 
Group call
all of its members are active on a Hunt Group call
There are three routing options if all members are busy:
BusyTone—the caller gets a busy tone (PRI lines only)
Overflow—the call is routed to an overflow position. If 
the overflow DN is the hunt group DN for that same hunt 
group, the overflow option will not appear.
Queue—the call stays in the system for a period of time. 
Within this period of time, the call is presented to an 
member if one becomes available. When the time-out 
occurs, the call is presented to an overflow position.
1. At Hunt groups, press ≠. The display shows 
Show group.
2. Enter the Hunt Group number you want to program (1-30) 
or press ‘ to scroll through the groups.
3. Press ≠. The display shows Member DNs:.
4. Press ‘ until the display shows If busy:.
5. Press CHANGE
 to set the mode: BusyTone, Overflow, 
Queue.
6. Press ¨ to exit or ‘ to continue programming. 
						

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Programming the queue time-out
This setting allows you to program the number of seconds a 
call remains in the Hunt Group queue before it is routed to the 
overflow position.
1. At Hunt groups, press ≠. The display shows 
Show group.
2. Enter the Hunt Group number you want to program (1-30) 
or press ‘ to scroll through the groups.
3. Press ≠. The display shows Member DNs:.
4. Press ‘ until the display shows Q Timeout:.
5. Press CHANGE
 to set the queue time-out: 15, 30, 45, 60, 
120, 180.
6. Press ¨ to exit or ‘ to continue programming.
Programming the overflow set
This setting allows you to program the overflow telephone to 
which the Hunt Group calls are to be routed. Unless the 
overflow position is a Hunt Group telephone, the call ceases to 
be a Hunt Group call. If the overflow telephone is a Hunt 
Group telephone, the call is treated as a new call and goes to 
the bottom of the queue.
The overflow telephone can be a DN number associated with 
a voice mailbox.
1. At Hunt groups, press ≠. The display shows 
Show group.
2. Enter the Hunt Group number you want to program (1-30) 
or press ‘ to scroll through the groups. 
						

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3. Press ≠. The display shows Member DNs:.
4. Press ‘ until he display shows Overflow:.
5. Press CHANGE
 to change the overflow position.
6. Enter the new overflow position.
7. Press ¨ to exit or ‘ to continue programming.
Setting the name
This setting allows you to program the Hunt Group name, such 
as Service or Sales. The name can be up to seven characters in 
length. This name becomes the CLID display name when the 
DN is called.
1. At Hunt groups, press ≠. The display shows 
Show group.
2. Enter the Hunt Group number you want to program (1-30) 
or press ‘ to scroll through the groups.
3. Press ≠. The display shows Member DNs:.
4. Press ‘ until the display shows Name:.
5. Press CHANGE
.
6. Use the dialpad to enter the name of the Hunt Group.
7. Press ‘ to store the name.
8. Press ¨ to exit or ‘ to continue programming. 
						

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Allowing/disallowing an auxiliary ringer
This setting allows you to allow/disallow an external ringer to 
sound when a call comes in for a specific hunt group. If you 
allow this service, you must have an auxiliary ringer properly 
installed on your system. Refer to Using an auxiliary ringer on 
page 233.
1. At Hunt groups, press ≠. The display shows 
Show group.
2. Enter the Hunt Group number you want to program (1-30) 
or press ‘ to scroll through the groups.
3. Press ≠. The display shows Member DNs:.
4. Press ‘ until the display shows Aux. Ringer:.
5. Press CHANGE
 to choose Y (yes) to turn the ringer on or N 
(No) to disallow an auxiliary ringer .
6. Press ¨ to exit or ‘ to continue programming.
Assigning a distinctive ring pattern to a 
Hunt Group
You can assign distinctive ring patterns to your Hunt Group so 
that calls can be rated in priority for the group. These 
distinctive ring patterns have the same characteristics as for 
line and extension distinctive ring patterns.
The Hunt Group distinctive ring pattern determines how a call 
will ring within the Hunt Group. If members of the group have 
ring patterns assigned to their telephones that are higher than 
the ring patterns of the incoming line or the Hunt Group, then 
the Hunt Group will use the ring of the corresponding member 
telephones. 
						

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If the incoming call (line) has a higher ring pattern assigned 
than the Hunt Group, the Hunt Group will ring with the line 
ring pattern.
1. At Hunt groups, press ≠. The display shows 
Show group.
2. Enter the Hunt Group number you want to program (1-30) 
or press ‘ to scroll through the groups.
3. Press ≠. The display shows Member DNs:.
4. Press ‘ until the display shows Dstnct 
Ring:NONE.
5. Press CHANGE
 to toggle to the ring pattern number you 
want to assign to the Hunt group line. (None, 2, 3, 4)
6. Press ¨ to exit or ‘ to continue programming.
Using Silent Monitor
When silent monitor is activated on your system, you can use 
your SM supervisor two-line display telephone to monitor 
Hunt group calls based on which DN you select to monitor. 
Refer to the Modular ICS Installation Guide for detailed 
information about the fields that make up this feature.
To start a session, on a silent monitor supervisor telephone:
1. Enter ²¥ÞÞâ.
2. Type in the SM password (default: SILENT (745368))
3. Enter the DN of the hunt group telephone you want to 
monitor and press OK
.
If that telephone is currently on a Hunt group call, you will 
be automatically connected to the call. If the telephone is