Nortel Modular Ics 6.1 System Coordinator Guide
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Communicating in the office / 131 P0603535 02 Modular ICS 6.1 System Coordinator Guide voice message center telephone number using normal dialing methods. Replying to a message using an analog telephone connected to an ASM On an analog telephone connected to an Analog Station Module Press ˚¥ßÞ. The system automatically retrieves and connects the user to the oldest message sender. (The message can originate from either the designated direct-dial telephone or the internal voice mail system.) If the analog telephone has the Message Reply Enhancement feature set to Yes, and the sender is the designated direct-dial telephone, the message waiting indicator is turned off automatically after the reply call is answered, no matter from where the call is answered. For analog telephones connected to an ASM, using the Message Waiting Reply feature (˚¥ßÞ), retrieves only internal messages sent to the user. Analog telephones connected to an ASM cannot retrieve external messages by using the Message Waiting Reply feature (˚¥ßÞ). For external messages, users must call back the external voice mail center to retrieve their messages. When doing so, the message waiting indicator on the analog telephone is turned off automatically. Tip - If there is no voice mail system installed, only the designated direct-dial telephone can send messages to an analog telephone connected to an Analog Station Module (ASM) using ²Ú. The analog telephone can in turn invoke a single digit access code to reach the designated direct-dial telephone and retrieve messages.
132 / Communicating in the office Modular ICS 6.1 System Coordinator Guide P0603535 02 Removing items from your message list You can erase a message while you are viewing it in your message list. If the message is from your voice message center, this only erases the message notification at your telephone. You need to erase the voice message at your voice message center. Refer to your voice message center documentation. On a telephone with a one-line display Press ³. On a telephone with a two-line display Press ERASE . Removing items from your message list using an analog telephone connected to an ASM To remove both internal and external messages on an analog telephone connected to an Analog Station Module Press ˚£ßÞ to invoke the Cancel Message Waiting feature. On analog telephones connected to an ASM, the Cancel Message Waiting feature cancels the oldest message received. The system no longer provides either a Stuttered Dial Tone or a Message Waiting Lamp if there are no messages pending. Tip - If the designated direct-dial telephone of an analog telephone connected to an Analog Station Module (ASM) is changed, messages sent by the previous designated direct-dial telephone are kept in the incoming message list of the analog telephone until they are retrieved.
Communicating in the office / 133 P0603535 02 Modular ICS 6.1 System Coordinator Guide Viewing messages you have sent On a telephone with a two-line display, you can view the messages you have sent. 1. Press ²Ú. 2. Press SHOW to display your first sent message. 3. Press NEXT to move through your sent messages. Displays You have entered an invalid number when attempting to cancel a message. You have cleared an external message from your message waiting list. The message itself exists in your voice message center until you erase it there. You are trying to call from your message waiting list. The line that you want to use is being used by the identified Norstar user. You are viewing your message list. The display shows the number and name of the line that was used for your voice mail message. You have tried to send a message to an invalid internal number or to a telephone that is out of service. SHOW appears only if you have outstanding messages. Press SHOW to review messages you have sent. Press ADD to send a new message. Enter the internal number of the telephone to which you want to send a message. You have one or more messages and one or more new Call Logs. Press ²¡âß to change the first line of the display to the current time and date. Cancel denied Cleared>LINENAM NEXT In use: 221 L001:LINENAMVMsg NEXT CALL CLEAR Message denied Message list SHOW ADD EXIT Message to: Messages & Calls MSG CALLS
134 / Communicating in the office Modular ICS 6.1 System Coordinator Guide P0603535 02 Using Voice Call ²ßß Use this feature to make an announcement or begin a conversation through the speaker of another telephone in the system. Muting Voice Call tones When a voice call begins at your telephone, you hear a beep every 15 seconds as a reminder that the microphone is on. To stop it from beeping, pick up the receiver or press the handsfree/mute key. You have no line button free with which to reply to a message. There has been no number programmed for the voice message center. Contact your voice messaging service provider. You are at the beginning of your list of messages. Press NEXT to move through your messages. You are trying to send a message to a user whose message waiting list is full. You have tried to send a message but list of sent messages on your set is full. Cancel one of the messages you have sent, if possible, or wait until you have received a reply to one of those messages. For other displays, see Common feature displays on page 257. Tip - Hunt Groups cannot accept voice calls. Answer buttons have no appearances for voice calls, and the telephone does not ring for voice calls. For more information about Hunt Groups, see Programming Hunt Groups on page 169. For more information about Answer buttons, see Answer DNs and Answer keys on page 63. No button free No number stored Start of list NEXT Their list full Your list full
Communicating in the office / 135 P0603535 02 Modular ICS 6.1 System Coordinator Guide Answering a Voice Call with handsfree If handsfree answerback is assigned to your telephone, you can respond to a voice call without touching the telephone. Handsfree answerback is not available to the M7100 or the T7100 telephones. When someone makes a voice call to you, simply start talking. Your telephone microphone picks up your voice. Once you have answered a voice call, you can put it on hold, transfer it, or otherwise treat it as a normal call. Blocking Voice Calls using Voice Call Deny ²¡¡ Use this feature to prevent voice calls to your set. The result is that Voice calls ring like regular internal calls. Your other calls proceed normally. Canceling Voice Call Deny Press ²£¡¡. Displays Dial the internal number or press the internal autodial button of the person to whom you want to speak. Your handsfree microphone is muted. Press the handsfree/mute key or pick up your receiver to respond to the voice call. The line is open for you to speak. Dial voice call Microphone muted Voice call
136 / Communicating in the office Modular ICS 6.1 System Coordinator Guide P0603535 02 The telephone receiving the call cannot accept voice calls for one of the following reasons: it is active or ringing with another call Call Forward is turned on Do Not Disturb is turned on Voice Call Deny is turned on it is not a Norstar telephone. Your call proceeds automatically as a regular ringing call.No voice call
P0603535 02 Modular ICS 6.1 System Coordinator Guide Tracking your incoming calls Using Call Log Telephones can automatically log Call Display information for calls on an external line. The line must appear on that telephone but it does not have to be a ringing line. If your system is equipped with the appropriate equipment, and you have subscribed to the call information feature supplied by your service provider, you are able to capture information about incoming callers in your call log. The same feature is supplied by an ISDN service package that comes with calling line identification (CLID). Call Log creates a record of incoming external calls. For each call, the log can contain: sequence number in the Call Log name and number of the caller indication if the call was long distance indication if the call was answered, and identify who answered it time and date of the call number of repeated calls from the same source name of the line that the call came in on Call Log can help you to keep track of abandoned or unanswered calls track patterns for your callers, for example, volume of calls and geographical location of calls record caller information quickly and accurately build a personal telephone directory from log items
138 / Tracking your incoming calls Modular ICS 6.1 System Coordinator Guide P0603535 02 The long distance indicator and the name and number of the call may not be shown in the log. This information depends on the Call Display services provided by your local telephone company and the local telephone company of the caller. To use the features on the following pages, your telephone must have spaces available in its Call log. Your installer or customer service representative programs each telephone with an appropriate number of spaces. Call Log options With this feature, you can select the type of calls to be stored in your Call Log. Choose from four Autolog options: No one answered, Unanswerd by me, Log all calls, No autologging. 1. Press ²¥¡Ý. The display shows the current option. 2. Press £ or NEXT to change the option. 3. Press ² or OK to select the display option. Logging a call manually ²¡ÚÜ If your calls are not automatically logged, you can manually log call information when you are connected to an external call. Storing information for your current call can be helpful in many situations. For example, you may want to record caller information without using paper and pencil record only selected calls of your choice, rather than relying on the automatic Call Log quickly record caller information before a caller hangs up
Tracking your incoming calls / 139 P0603535 02 Modular ICS 6.1 System Coordinator Guide Enabling and disabling autobumping Your log has a set number of items that it can hold. When it becomes full, new calls cannot be logged. When your log is full, Autobumping automatically deletes the oldest Call Log item when a new call is logged. Press ²¡ÚÞ to enable autobumping. Press ²£¡ÚÞ to disable autobumping. Viewing your Call Log To view your log: 1. Press ²¡ÚÛ. The display shows the number or previously read items (old) and the number of new, unread items (new) in the log. 2. Press ¥ or OLD to view old items. Press £ or NEW to view new items. Press â or RESUME to display the last item you viewed, the last time you viewed your Call Log. Names and numbers for external callers are displayed only if you have subscribed to Call Display services from your local telephone company. Viewing a Call Log item Press à or MORE to view the information for a call log item.
140 / Tracking your incoming calls Modular ICS 6.1 System Coordinator Guide P0603535 02 Erasing log items You should routinely erase log items to make space for new items in your log. 1. Display the item you want to erase. 2. Press ³ or ERASE . 3. Press ¨ to exit. If you accidentally erase an item, you can retrieve it. 1. Press ³ or UNDO immediately. 2. Press ¨ to exit. Making a call using Call Log You may find it helpful to place calls from within your Call Log. The number stored for each call may vary, depending on the type of call. For example, if the call was placed from a Centrex or PBX system, the first few numbers may need to be trimmed before you can make the call. If the number you want to call is long distance, or if you want to use a line pool, you may need to add numbers. To place a call: 1. Display the log item for the call you want to place. 2. Display the associated telephone number. 3. Press à or TRIM , once for every digit that you want to remove. 4. Dial any extra digits required. 5. Press an external line or line pool button. 6. Lift the receiver. (This is not necessary if handsfree is programmed at your telephone.) The displayed number is dialed.