Nortel Modular Ics 6.1 System Coordinator Guide
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Answering calls / 71 P0603535 02 Modular ICS 6.1 System Coordinator Guide Changing a handsfree to a regular call Lift the receiver. Using handsfree On models with separate handsfree and mute buttons: The indicator next to the handsfree button is solid when you handsfree is active and off when the telephone is set to handset or headset. The indicator next to the Mute button blinks when you mute the microphone and turns off when the microphone is open. Note: Other models of telephones have only one button for both functions. In this case, when the telephone is on handsfree and the microphone is on, the light is solid. If the telephone is on handsfree and the microphone is off (mute), the light flashes. Wait for your caller to finish speaking before you speak. The microphone and speaker cannot both be on at once. The voice of your caller may be cut off if you both speak at the same time. Noises such as a tapping pencil could be loud enough to turn on your microphone and cut off the incoming sounds. To prevent a possible echo, keep the area around your telephone free of paper and other objects that might screen your microphone. Turning down the microphone volume — press the left end of à while speaking — prevents echoes. When you change the volume level, both the microphone and speaker volume are adjusted. This is needed in order to prevent feedback problems.
72 / Answering calls Modular ICS 6.1 System Coordinator Guide P0603535 02 Place the telephone so that any unavoidable local noise, such as an air conditioner, is behind it. This limits the amount of disruptive background noise. Changing handsfree for a telephone You can program the type of handsfree used with each telephone or activate handsfree answerback. You need the programming template found at the front of this guide. See Getting started with Norstar on page 13 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠ and enter the internal number of the telephone you want to program. 4. Press ≠ twice. 5. Press ‘ three times. 6. Choose a setting at Handsfree: using the CHANGE button. There are three ways to set handsfree for a telephone: Tip - In open-concept environments, use the receiver when handsfree communication is not necessary or when you need privacy during a call. Another option is to use a headset. Handsfree is not available to the telephone. A standard version of handsfree described Using handsfree/mute on page 68. Not available for T7316E telephones. Handsfree:None CHANGE Handsfree:Std CHANGE
Answering calls / 73 P0603535 02 Modular ICS 6.1 System Coordinator Guide Both Auto and Standard handsfree allow you to use a headset with a Norstar telephone or a Business Series Terminal. A handsfree/mute button is automatically assigned to a Norstar telephone that is programmed with handsfree and is always located in the lower right-hand corner of the numeric dialpad. For T7208 and T7316 telephones, this button is a handsfree- only button. The mute button is located under the dial pad. The handsfree setting for T7316E only displays Auto or None. The handsfree button on this telephone is located under the dialpad. If Handsfree is set to None, the handsfree button does not function. Also, if the T7316E is attached to a system with software older than version 6.1, it acts like the T7316 telephone, and the handsfree button is not active. Handsfree Answerback Handsfree Answerback allows you to answer a voice call without lifting the receiver. This feature is always turned off for M7100 or T7100 telephones. This prompt appears if you attempt to use handsfree or headset and the telephone not been configured with Auto under Handsfree. You can make or answer a call without having to pick up the receiver or press the button marked handsfree/mute. The internal microphone of the telephone and the speaker turn on automatically when you press a line or intercom button to make or answer a call. For other displays, see Common feature displays on page 257. Need Handsfree Handsfree:Auto CHANGE
74 / Answering calls Modular ICS 6.1 System Coordinator Guide P0603535 02 You can turn handsfree answerback on or off for a telephone that is programmed to use handsfree. You need the programming template found at the front of this guide. See Getting started with Norstar on page 13 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠ and enter the internal number of the telephone you want to program. 4. Press ≠ twice. 5. Press ‘four times. 6. Choose a setting (Yes or No) at HF answerback: using the CHANGE button. Turning Privacy on or off for a call ²¡Ü Lines in your system can be configured to have automatic privacy. If a line is not programmed with privacy, anyone with the line assigned to their telephone can join your call by pressing the line button. If a line is programmed with privacy, only one person at a time can use the line. Privacy control cannot be used on internal or conference calls. When another telephone joins a call, the participants on the call hear a tone, and a message appears on the Norstar display. You cannot join a call without this tone being heard.
Answering calls / 75 P0603535 02 Modular ICS 6.1 System Coordinator Guide Creating a conference by releasing privacy If a line is programmed with privacy, you can turn privacy off to allow another person with the same line to join in your conversation and form a conference. All the rules applicable to a conference apply except there is only one line in use, instead of the usual two. This means that you cannot split a conference set up using Privacy. 1. Press ²¡Ü. 2. Tell the other person to press the line button and join your conversation. Only two Norstar or Business Series Terminal telephones, in addition to the external caller, can take part in this kind of conference. Making a call private ²¡Ü If a line is programmed not to have privacy, you can turn privacy on for a call, preventing other people with the same line from joining your conversation. Checking call length using Call Duration Timer ²àà With this feature you can see how long you spent on your last call, or how long you have been on your present call. Displays The display shows the last call you made, or the current call, and the total elapsed time.221 02:47
76 / Answering calls Modular ICS 6.1 System Coordinator Guide P0603535 02 Disconnecting by accident If you accidentally drop the receiver back into the telephone cradle while answering a call, you can quickly retrieve the call. Pick up the receiver again or press the button labeled handsfree/mute within one second to be reconnected to your call. Time ²¡âÜ Use this feature to display the current date and time while you are on a call. You parked your last call. The display shows the period the call was parked. This display only shows when the call is active at, or has just been released by, your telephone.Line001 01:45
P0603535 02 Modular ICS 6.1 System Coordinator Guide Making calls There are many ways to make a call, depending on the programming and the type of call, as follows: Pick up the receiver and dial. The Norstar system supports three methods of dialing. See Changing how you dial your calls on page 82. Pick up the receiver, press a line button, and dial (if the call is not on your prime line). Press the button labeled handsfree/mute and dial to talk without using the receiver. See Using handsfree/mute on page 68. Press the button labeled handsfree/mute, then press a line button, and dial to talk without the receiver if the call is not on your prime line. Press a line button and dial to talk without the receiver if Automatic handsfree is assigned to your telephone. Use one of the features that make dialing easier. See Time savers for making calls on page 87. Displays The telephone you have called has no internal lines available. Press LATER to use the Ring Again or Message features or press PRIORITY to make a priority call. You are dialing using Pre-dial. To erase an incorrect digit, press the left end of à or BKSP. When the number is complete, select a line or lift the receiver. This prompt remains on your display as long as you are on a call you have dialed. To transfer the call, press TRANSFER. 221 busy PRIORITY LATER 9__ QUIT BKSP 95551234 TRANSFER
78 / Making calls Modular ICS 6.1 System Coordinator Guide P0603535 02 Your telephone is already connected to the telephone you are trying to call. Check your active line buttons, and return to that call. Wait for the telephone to be answered. If no one answers, press LATER to use the Ring Again (page 85) or Message (page 128) feature, or press PRIORITY to make a priority call. You cannot use Ring Again on your current call. You can only use Ring Again while you have a busy signal on an internal call or line pool request or while an internal call is ringing. The telephone you are calling has Do Not Disturb turned on. Press LATER to use the Ring Again or Messages features, or press PRIORITY to make a priority call. You have dialed a number, but the least expensive route that the system is programmed to use is busy. Unless you release the call, it goes through on a more expensive route. The last number you dialed or the number you saved for Saved Number Redial was a speed dial number that displayed a name rather than the number. The number is dialed correctly, but you cannot see it. You have attempted to use the private line assigned to another user. Enter the digits of the number you want to dial. You have not dialed an external telephone number since the last power interruption or system reset. Either you have no prime line or your prime line is busy. Select a line manually before dialing. You have entered the number of a telephone that is not in service. Already joined Calling 221 PRIORITY LATER Can't ring again Do not disturb PRIORITY LATER Expensive route Hidden number Line denied Line001 TRANSFER No last number No line selected Not in service
Making calls / 79 P0603535 02 Modular ICS 6.1 System Coordinator Guide Choosing a line using a line button You have one line button for each line assigned to your telephone. Press the line button to select the line you want to answer or use to make a call. Having several line buttons allows you immediate access to more than one line. The M7100 and T7100 telephones each have two intercom paths which are used instead of line buttons to answer and make calls. Each set can be assigned two lines. You can press ³ to switch between two calls, one active and one on hold. The telephone you have called is on another call. Press LATER to use the Ring Again or Message features. The call you are trying to make has been restricted in programming. A possible reason is time-of-day restrictions on certain calls. Press YES to use Ring Again. Press NO to send a message. See Sending messages on page 128 and Turning on Ring Again on page 86. Either you have no prime line, or the prime line is in use, or the line programmed for an autodial number, speed dial number, or Hotline is in use. Select a line and dial again. Press YES to send a message. See Messages. For other displays, see Common feature displays on page 257. On another call LATER Restricted call Ring Again? YES NO EXIT Select a line Send message? YES NO
80 / Making calls Modular ICS 6.1 System Coordinator Guide P0603535 02 Line pools A line pool is a group of external lines that can be shared by many telephones. You can use a line in a line pool to make an external call. The MICS system can have 15 non-PRI line pools and a maximum of four PRI line pools, depending on the hardware and profile configuration for your system. A telephone can be programmed to access any number of line pools. You can have several different line pools for your system, each one giving you access to a different set of external lines. It is one way of sharing lines across telephones in a system. A line pool access code is a number you dial to get a non-PRI line pool. The access code can be up to four digits long. Your installer or customer service representative programs the line pool access codes and gives each telephone access to a line pool. PRI line pools are accessed using destination codes. Destination codes differ from line pool codes, in that PRI line pools are assigned to specific routes that are then assigned a destination code. Destination codes can also be assigned to schedules, so that different pools are used at different times of the day. Everyone in the office should have a list of the line pool access codes and destination codes for the line pools their telephones can use.