Nortel Modular Ics 6.1 System Coordinator Guide

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P0603535  02 Modular ICS 6.1 System Coordinator Guide
Direct-dial 228
Changing the direct-dial telephone assignments 229
Hotline 230
Bypassing a Hotline 230
Making a telephone a hotline telephone 230
Control telephone 231
SM Supervisor 232
Using Set lock 232
Changing Set Lock program ming for a telephone 233
Using an auxiliary ringer 233
Turning the auxiliary ringer for a telephone on or off 233
Using Host System dialing signals 234
Link 234
Preventing a telephone from using Link 235
Pause 236
Long Tones 236
Programmed Release 237
Run/Stop 237
Wait for Dial Tone 238
Using tone dialing for a call 238
Using your Norstar system from an external location 239
Controlling access to your Norstar system 240
Direct inward system access (DISA) 240
Class of Service (COS) 240
Maintaining security 241
Accessing Norstar remotely over the public network 241
Tones 242
Using Class of Service (COS) passwords 242
Changing your Class of Ser vice 243
General System features 245
Set profile 245
Line profile 245
Pulse or tone dialing 246
Disconnect supervision 246
Hunt Groups 246
Internal numbers 247
Line assignment 247
Target line 248 
						

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Line pools 249
Overflow call routing 249
M7100 and T7100 telephones 250
Memory buttons 250
One-line display 251
Prime line 251
Private lines 252
Volume bar 252
Troubleshooting 253
Using the alarm telephone 253
Reporting and recording alarm codes 253
Testing the telephone 254
Testing the telephone display 254
Testing the telephone buttons 255
Testing the speaker in the telephone handset 255
Testing the telephone headset 255
Testing the telephone speaker 256
Testing the power supply to a telephone 256
Common feature displays 257
Glossary 261
Index 279
Backup programming overlays 305 
						

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Getting started with Norstar
Your Norstar digital key system has many powerful features that 
can be customized to keep up with changes in your workplace. 
Using this guide
The person who is responsible for adding or moving telephones 
or making changes to the system is called the system coordinator. 
This guide is designed to give the system coordinator all the 
information he or she needs to carry out these kinds of jobs.
The first section contains step-by-step instructions about 
changing the time and date, deciding how many rings it takes 
before a call is forwarded, and other day-to-day programming. 
Once you understand these basic steps, you can move on to the 
many other features described in the second section of the guide, 
and refer to the first section only from time to time.
You can look at the contents page for an overview of the features 
that are available, or check the index for specific features or 
messages displayed on your telephone.
Emergency 911 Dialing
Emergency 911 Dialing is the capability to access a public 
emergency response system by dialing the digits 9 1 1.
Emergency 911 Dialing
State and local requirements for support of Emergency 
911 Dialing service by Customer Premises Equipment 
vary. Consult your local telecommunications service 
provider regarding compliance with applicable laws and 
regulations. 
						

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Modular ICS 6.1 System Coordinator Guide P0603535  02
Understanding programming 
When your system is installed, your installer or customer service 
representative programs it to work with your telephone lines, 
with your private network, if you have one, and with optional 
equipment. They customize the system for your office.  All 
programming is recorded in the Modular ICS 6.1 Programming 
Record.
You may want to further customize your system. For example, 
you can change how some features work, or adapt the system to 
changes in your office. Programming allows you to change 
settings that probably need to be updated regularly because of 
staff turnover or new business contacts. You can also assign 
features and program buttons on individual telephones. 
There are four ways to customize and maintain your Norstar 
system: 
• Initial programming is performed for you by your installer 
or customer service representative. It deals mostly with 
how the system interacts with lines, telephones, and other 
equipment.
 Your programming as a system coordinator changes how 
features work for the system, as needed. It requires a 
System Coordinator password.
 A Basic programming password is available to allow 
individuals other than the system coordinator to make 
changes without giving access to sensitive programming 
capabilities. 
 Personal programming is available to anyone through the 
Feature button on their Norstar telephone. It allows 
individuals to change how their telephone works to suit 
themselves. 
						

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P0603535  02 Modular ICS 6.1 System Coordinator Guide
Before you start
Before you begin programming, plan what changes you want to 
make. Record the changes in the Norstar Programming Record 
so that you have the information at hand. For example, if you are 
going to program system speed dial numbers, fill out the page in 
the Norstar Programming Record so that you have all the 
numbers and codes handy once you start programming.
What you need to do programming
Programming is performed using a telephone that can show two 
lines of information on its display. Examples of telephones with 
two-line displays are shown on page 16.
You need a programming overlay to show which buttons to press 
when you are performing programming. See The programming 
overlay on page 19.
When you use a telephone for programming, it is taken out of 
service. This means it is unable to receive or make calls, and the 
call forward features do not work. Do not use the main reception 
telephone for programming because you may lose incoming 
calls. 
						

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Modular ICS 6.1 System Coordinator Guide P0603535  02
Using Buttons
The two-line telephone you use for everyday calling can be used 
for changes and maintenance. Examples of telephones with two-
line displays are shown in the illustration.
Sets used for programming and maintenance
M7324
 M7310 T7316E
 T7316 
						

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P0603535  02 Modular ICS 6.1 System Coordinator Guide
The next illustration numbers the buttons that are used for both 
day-to-day communication and programming on the T7316 set.  
The following table describes what each numbered area is used 
for.
Business Series Terminal programming buttons
 DisplayShows instructions for everyday calling as well as 
for programming.
 Display buttonsHave a variety of uses. The current  use is shown 
on the display above each button.
 Dialpad
Used for dialing numbers when you are making 
calls. 
For programming, the dialpad is also used for 
entering numbers and letters
 Memory buttonsDial a number or feature code stored on the 
button.
 Feature buttonAllows you to enter a feature code while using or 
programming the telephone.
 Hold buttonPuts an active call on hold.
 Release buttonHangs up an active call or ends programming.
  
9
1110
1
2
3
4
546
7
8
1
2
3
4
5
6
7 
						

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This guide uses the icons for Business Series Terminal 
T7316E buttons in feature code examples. Your telephone 
may have different labels, or the buttons may be in slightly 
different locations. Refer to the table below for comparable 
Norstar icons
 Volume rocker switch
Turns the volume you hear through the handset 
up or down.
During programming this switch is used to adjust 
settings, such as for the display contrast.
 Mute Mutes the transmitter in the handset.
 Handsfree Allows you to speak to and hear a call without 
using the handset or headphones.
 HeadsetActivates the headset feature.
Telephone buttons
Business Series Terminals
T7316 and T7316EButton 
descriptionNorstar sets
M7310, M7324
²Featureƒ
Handsfree:  (T7316E)
Mute: Handsfree/Mute
©
³
Hold˙
Ã
Volume Control√
¨
Release®
8
9
10
11 
						

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P0603535  02 Modular ICS 6.1 System Coordinator Guide
Using the buttons under the display
The three display buttons are used both for telephone features 
and programming. What each button does depends on what the 
display shows. Some display instructions that you may see when 
making changes on the system include OK
, CHANGE, or COPY. In 
this guide, display button instructions are underlined.
Display buttons
The programming overlay
When you begin programming, a group of buttons on the 
telephone become the buttons for moving through programming 
headings and settings. The programming overlay is a paper 
cutout that is included with the Programming record. It relabels 
the four buttons to name the actions you use during 
programming. If you lose the overlay, there is an extra overlay 
included in the back of this book that can be printed and cut out.
 display button
 display text
 display button command 
						

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Modular ICS 6.1 System Coordinator Guide P0603535  02
The diagram below shows how the headings are used to navigate 
the programming menus.
Programming buttons are active or inactive at different stages of 
programming. A button is active (meaning you can use that 
option), when the indicator next to it is lit (ª or º).
Press Show to move to the next 
level under the current heading.Press Next to 
move to the next 
item on the same 
menu level. Press Heading to  move up 
one level of the menu structure
Press Back to move 
to the previous item 
on the same menu 
level.
Restrn service
Routing service
Ringing service
Services
Sched: Night
Current heading