Nortel Modular Ics 6.1 System Coordinator Guide

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3. Press ≠ and enter the internal number of the 
telephone you want to program.
4. Press ≠ twice.
5. Press “ three times. The display reads 
Redirect ring:.
6. Press CHANGE
 to select Y (Yes) or N (No).
Displays while redirecting lines
Tip - If a telephone has redirect ring enabled, it rings briefly 
for redirected calls on one of its lines even if another telephone 
set up the line redirection.
You selected the intercom button as the 
facility to place the call on. Enter a line pool 
code or a destination code.
Press ¥ or ADD to begin redirection. Press 
£ or REMOVE to cancel a previous 
redirection.
You have one external line on your 
telephone, but you need a second line to 
perform line redirection. Redirect your 
external line using a line pool as the outgoing 
line.
You are attempting to redirect a line and the 
line you have chosen is the outgoing line you 
have selected as a destination. You cannot 
redirect a line to itself. Select another line.
Enter a valid line pool access code.
You have attempted to redirect a line, but 
someone else has already redirected that 
line. Press 
¥ or OVERRIDE to override the 
previous redirection and redirect the line as 
you want.
Intercom
Line Redirection
QUIT ADD REMOVE
No line to use
Outgoing line
Pool code: ___
QUIT
Redir by 221
OVERRIDE 
						

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Displays while canceling redirection
How Line Redirection is different from Call Forward
Call Forward forwards all calls that arrive at a particular 
telephone to another telephone within the Norstar system. Line 
Redirection redirects only the lines you specify, no matter 
which telephones they appear on, to a telephone outside the 
Norstar system. Line Redirection takes precedence over Call 
Forward.
You can redirect calls only on individual 
lines.
Select the line that is used to redirect calls 
out of the system.
Press the lines to be redirected. To undo a 
line selection, press it again. Press 
ALL to 
redirect all your lines. 
Continue to press the lines to be redirected. 
Press 
³ or OK when you are finished.
The line you are attempting to redirect 
cannot be redirected because the hardware 
does not support redirection.
Press the lines that are no longer to be 
redirected. The lines light up as you press 
them. Once you cancel redirection for a line 
you cannot restore it by pressing the line 
again. Press 
ALL to cancel redirection for all 
your lines. To end, press 
³ or OK.
Continue to press the lines that are no longer 
to be redirected. Press 
³ or OK when you 
are finished.
For other displays, see Common feature displays on page 257.
Redirect denied
Select line out
QUIT
Select line(s)
QUIT ALL
Select line(s)
ALL OK
Unequipped line
Select line(s)
QUIT ALL
Select line(s)
ALL OK 
						

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Using Line Redirection
You redirect lines at a telephone, but once redirected, the lines 
are redirected for the entire system. 
You can redirect only lines that appear at line buttons on your 
telephone.
You can answer the telephone if it rings while you are in the 
middle of programming Line Redirection, but none of the 
Norstar call handling features are available until the feature 
times out. If you need to use a Norstar feature to process the 
call, quit Line Redirection programming by pressing ². Do 
not press ¨ or you disconnect the call you are trying to 
process.
While you are programming Line Redirection you do not 
receive any indication of calls that do not actually ring at your 
telephone.
Be careful to avoid redirection loops. If for example, you 
redirect your lines to your branch office and your branch office 
redirects its lines to you, you can create a redirection loop. If 
these calls are long distance, you end up paying charges.
In certain situations, callers may experience lower volume 
levels when you redirect calls to an external location. 
						

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Centralized voice mail and auto attendant
How centralized voice mail and auto attendant systems are 
accessed, depends on which node users are attached.
Using a centralized voice mail system
If your system is part of a network that uses just one Meridian 
voice mail or Norstar voice mail system, how the users access 
the system will depend on which node they reside.
Users with telephones attached to the same system as the voice 
mail system use the internal prompts (²981) to access 
messages.
Users with telephones attached to any other nodes, will be 
prompted to enter a mailbox number, then a password and the 
# key at the end of the sequence. The subsequent voice 
prompts will be the same ones that the users encounter when 
they dial into a system from a remote site. As well, instead of 
using the ² key to access feature codes, users use the ¥ 
key (¥981), just as they would if they were dialing into their 
own system from a remote location. 
						

							P0603535  02 Modular ICS 6.1 System Coordinator Guide
Communicating in the office
Paging
Paging allows you to make announcements over the Norstar 
system using the telephone speakers, or an external 
loudspeaker system, if one is available.
Making a page announcement
1. Press ²ßâ.
2. Choose a page type. Page types are:
Ú through the telephone speakers (internal page)
Û through an external speaker (external page) 
Ü both internal and external (combined page)
3. If necessary, choose a zone. 
4. Make your announcement.
5. Press ¨.
Page zone 0 is all zones.
Tip - Instead of entering the Page feature code followed by the 
page type, you can enter the following shortcut codes.
Internal²ßÚ and zone (0 to 6) 
External²ßÛ (code 2 has no zones)
Combined ²ßÜ and zone (0 to 6) 
						

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Activating and deactivating the ability to page 
You need the programming template found at the front of this 
guide. See Getting started with Norstar on page 13 for more 
information.
1. Press ²¥¥ÛßßÜÝÝ.
2. Press ÛÜßÝß (the default System Coordinator 
password).
3. Press ≠ and enter the internal number of the 
telephone you want to program.
4. Press ≠ twice.
5. Press ‘ seven times. The display reads Paging.
6. Press CHANGE
 to select the setting: Y(Yes) or N(No).
Creating page zones
Each telephone can be assigned to one of six zones for 
receiving pages.
You need the programming template. See Getting started with 
Norstar on page 13 for more information.
1. Press ²¥¥ÛßßÜÝÝ.
2. Press ÛÜßÝß (the default System Coordinator 
password).
3. Press ≠ and enter the internal number of the 
telephone you want to program.
Tip - Hunt Group DNs cannot be included in a page zone. For 
more information about Hunt Groups, see Programming Hunt 
Groups on page 169. 
						

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4. Press ≠ twice.
5. Press ‘ six times. The display reads Page Zone.
6. Press CHANGE
 to select the setting: 1, 2, 3,4, 5, 6 orNone.
You can make a telephone part of a page zone only if the 
telephone has paging set to Y (Yes).
A zone is any set of Norstar telephones that you want to group 
together for paging, regardless of their location. The 
maximum number of sets in a page zone is 50.
Your installer programs whether a tone sounds before a page 
begins, and the maximum number of seconds a page can last 
before it is automatically turned off.
Displays
Tip - Make sure that everyone who needs to make page 
announcement has a list showing which telephones are in which 
page zones. Enter this information into your Modular ICS  6.1 
Programming Record.
Enter the desired page zone number (0- 6) or 
press
 ALL.
You have entered a page zone code that is 
not between 0 and 6.
Select the type of page you want. See the list 
in 
Making a page announcement on page 
125.
The time allotted for paging has expired.
You are making a page. The display shows 
the page zone you have chosen. Press 
² 
or 
¨ when you are finished.
A page is already being made in the page 
zone you have requested.
Enter zone:___
ALL
Invalid zone
Page choice:
SETS SPKR BOTH
Page timeout
Paging ALL
Paging busy 
						

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Using Page with external paging equipment
When you make a page that uses external paging equipment —
external page or combined page — the Long Tones feature is 
automatically activated for the external paging system only. 
This allows you to control optional equipment with the Long 
Tones feature.
Sending messages
The Messages feature allows you to leave a message on the 
display of another digital set or to analog telephones connected 
to an Analog Station Module (ASM). The Messages feature 
indicates if you have any messages waiting.
The Messages feature uses a message waiting list to keep a 
record of your internal messages and your  external voice mail 
messages if you subscribe to a voice message service with 
visual message waiting indication.
Sending a message
You can leave a message on the display of another telephone 
in your Norstar system. 
You can send up to four messages to different telephones, 
including your voice message center. If your telephone is a 
For other displays, see Common feature displays on page 257.
Tip  - You can make an announcement to one person by 
placing a voice call to their telephone. 
						

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direct-dial telephone or a central answering position (CAP), 
you can send up to 30 messages.
Only the designated direct-dial telephone for an analog 
telephone connected to an Analog Station Module (ASM) can 
send messages to analog telephones by pressing ²Ú. 
Depending on the programming setup, the analog telephone 
provides either a Stuttered Dial Tone or a Message Waiting 
Lamp to inform the user of messages pending.
If your reply to a message is forwarded or is answered at 
another telephone using the Call Pickup feature, the message 
remains on your telephone until you cancel it or successfully 
contact the telephone that sent the message.
For analog telephones connected to an ASM, the message 
waiting indicator remains on until the user invokes 
˚£ßÞ. If the analog telephone has the Message 
Reply Enhancement feature set to Yes, the message waiting 
indicator is turned off automatically after the reply call is 
answered no matter from where the call is answered. 
For more information about the Message Reply Enhancement 
feature, see the Norstar Modular ICS 6.1 Installer Guide.
1. Press ²Ú.
2. On a telephone with a two-line display, press ADD
. 
Note: This step is not necessary on a telephone with a one-
line display.
3. Enter the internal number of the person to whom you want 
to send the message. The person’s display reads 
Message for you.
4. On analog telephones connected to an Analog Station 
Module (ASM), the message waiting indicator is activated. 
						

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Canceling a message you have sent
1. Press ²£Ú. The display reads Cancel for:. 
2. Enter the internal number of the person to whom you sent 
the message.
Viewing your messages
You can receive up to four messages from different 
telephones, including your voice message center. A single 
message from your voice message center may pertain to 
several voice messages.
On a telephone with a one-line display
1. Press ²ßÞ. The display shows the first message.
2. Press ¥ or £ to move through your messages.
On a telephone with a two-line display
1. Press MSG
. The display shows your first message.
2. Press NEXT
 to move through your messages.
Replying to a message
You can call the person who sent a message or your voice 
message center while you are viewing the message.
On a telephone with a one-line display
Press â.
On a telephone with a two-line display
Press CALL
.
If you want to call your voice message center using a line other 
than the programmed line, exit your message list and dial the