Nortel Modular Ics 6.1 System Coordinator Guide

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provide one-press external autodial (Refer to Storing a 
number on a memory button for Autodial on page 87)
configure system-wide call appearances (SWCA) by 
assigning SWCA feature codes
Norstar T7316E telephone with added KIM
An extended KIM (eKIM) provides the same functionality as 
the OKIM plus the ability to support multiple lines, target lines 
and Hunt groups. A T7316E can support a maximum of four 
eKIMs. Your system can support a maximum of five CAPS 
using eKIMs. Note that this total includes any T7324 CAPs. 
						

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Cold starting the KIM
If your KIM fails, or if you want to erase programming on the 
KIM, there are two types of cold start.
For both types of cold starts:
1. Unplug and replug the T7316E line cable.
The telephone will restart and all the icons will flash. 
When the telephone icons stop flashing, the KIM module 
icons start flashing. 
2. At this point, do one of the following:
• KIM single-module cold start
If you just want to cold start an 
individual module, on that 
module, simultaneously press the 
two top and two bottom buttons 
on the lower button set, as shown 
in the following diagram. The 
KIM displays a random pattern of 
icons as the KIM resets.
TIPs - If you are cold starting an eKIM that has line or 
Hunt group assignments, the cold start will erase 
current programming, and insert the line appearances, 
starting with the top, left button. After all the line 
appearances are assigned to lines, the system adds 
target line or Hunt Group appearances. If any buttons 
are left, the system will populate the buttons with 
autodialer assignments.
Use 
²¥â to view button assignments after a cold 
start. 
						

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 KIM multi-module cold start
If you want to cold start all the 
KIMs attached to your 
telephone, simultaneously 
press the top two buttons on the 
upper button set, and the 
bottom two buttons on the 
lower button set, as shown in 
the following diagram.
Customizing your KIM module
You can move external lines, target lines or hunt group 
appearances onto the eKIM by using ²¥¡Ú. See 
Moving line buttons on page 161.
Any of the buttons on your KIM that do not select lines can be 
programmed to dial internal or external numbers 
automatically. You also still can program features directly 
onto KIM buttons. Refer to Time savers for making calls on 
page 87 and Customizing your telephone on page 145 for 
information about programming memory buttons. 
eKIM button programming for CAP
Any lines and target lines assigned to the T7316E, which 
overflow to the eKIM, must be assigned by your installer. You 
can, however, use the Coordinator password to assign the 
telephone to the hunt groups for which you want to provide an 
appearance. Refer to Programming Hunt Groups on page 169 
for information about programming hunt group appearances.
Designating features or autodial numbers to the eKIM buttons, 
can be programmed using the Button progrmng, which is 
found under User Preferences under Terminals&Sets. 
						

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You need the programming template found at the front of this 
guide. See A map for using programming on page 23 for more 
information.
1. Press ²¥¥ÛßßÜÝÝ.
2. Press ÛÜßÝß (the default System Coordinator 
password). Terminals&Sets displays.
3. Press ≠. Show set: displays.
4. Enter the DN number of the T7316E which is attached to 
the eKIM you want to program, then press OK
.
5. Press ≠. Capabilities displays.
6. Press ‘ two times until the display shows User 
preferences.
7. Press ≠. Model displays (7316E+KIM).
8. Press ‘. Button progrming displays.
9. Press the KIM
 softkey for the KIM for which you want to 
program buttons.
Note:  If no KIM softkeys appear, it means the KIM was not 
configured as a CAP in programming. 
10. Press ‘ until you find the button you want to 
program.
11. Press TEL#
 to enter an autodial number, or press FEATR to 
enter a feature code and feature programming. To make the 
button blank, press CLR
.
Monitoring telephones from the KIM
The indicator icons beside the buttons on your KIM show the 
status of system telephones or lines assigned to the KIM. Refer 
to What line indicators mean on page 44 for a description of 
the T7316E and KIM icons. 
						

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Release button
Pressing ¨ ends a call. You do not have to put the receiver 
down. ¨ also ends feature programming.
While you are on a call, do not press ¨ to end a feature you 
are using. If you do, you disconnect the call. Use ² instead.
Hearing aid compatibility
The receivers on all Norstar telephones and Business Series 
Terminals are compatible with hearing aids as defined in the 
FCC rules, Part 68, section 68.316. Not all hearing aids are 
optimized for use with a telephone.
Viewing information about a call on the 
display
If you subscribe to Call Display services from your local 
telephone company, one line of information about an external 
caller is displayed after you answer. Depending on the setting, 
and the external information available, either the caller’s name 
or telephone number is displayed.
When you transfer an external call to another Norstar user, this 
information is displayed on the target telephone.
Call Display information becomes available between the first 
and second ring of an incoming call. If you answer before the 
Call Display information is available on your display, and you 
press ²¡ÚÚ, you see only the line number or line 
name.
To use logging features with Call Display, see Using Call Log 
on page 137. 
						

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Using Call Information for a particular call
²¡ÚÚ
Call Information allows you to see information about 
incoming calls. This information is more detailed than the Call 
Display information you can receive automatically. For 
external calls, you can display the name of the called-party 
telephone, telephone number, and the line name. For an 
internal call, you can display the name of the called-party 
telephone and the internal number of that telephone. You can 
see information for ringing, answered, or held calls.
Call Information is available for calls even if they have been 
transferred, forwarded or rerouted in some way.
Names and numbers for external calls are displayed only if you 
have subscribed to Call Display services from your telephone 
company.
Once you answer a call, new calls coming in on lines 
configured with CLID to telephones with CLID allowed, 
present the prompt: LineXXX Calling for two rings, and then 
the CLID of the caller will display for three seconds (XXXXX).
If the call is being forwarded, the CLID will also display the 
number from which the call was forwarded (XXXXX>YYY).
This transient prompt will disappear if you press a 
programmed feature key, external autodialer, answer key, 
feature key, line key, intercom key, any dialpad key, shift key 
(M7310), or handsfree key. As well, an incoming Priority call 
or Voice call will clear the display and display the information 
for the Priority or Voice call.
Tip - Call Log displays the same information as Call 
Information, along with the date and time of the call, and the 
number of times the caller called. 
						

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Displaying Call Information before or after 
answering
To find out who is calling or to display information about your 
current call:
1. Press ²¡ÚÚ. 
2. Press £ or VIEW
 to display more information about an 
external call.
Call Display information becomes available between the first 
and second ring of an incoming call. If you answer before the 
Call Display information is available on your display, and you 
press ²¡ÚÚ, you see only the line number or line 
name.
Displaying Call Information for a call on hold
1. Press ²¡ÚÚ. The display reads ˆSelect a call.
2. Select the line on hold. Information about the call is 
displayed.
3. Press £ or VIEW
 to display more information about an 
external call.
Tip - If your telephone automatically displays Call Display 
information for a call, you still need to press 
²¡ÚÚ 
before you can press 
£ or VIEW to display more 
information about the call. 
						

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Making Call Display information appear 
automatically
Each telephone that rings for an external line can display Call 
Display information for that line. After the call is answered, 
Call Display information is always shown at the telephone that 
answered the call. Your installer or customer service 
representative can program telephones to have automatic Call 
Display.
This feature is not available to ISDN terminals.
Changing which information is shown first 
about a call
Depending on the services you subscribe to, Call Display 
information may contain up to three parts:
the name of the caller
the number of the caller
the name of the line in your system that the call is on. 
For each telephone, you can determine which information is 
displayed first.
You need the programming template found at the front of this 
guide. See Getting started with Norstar on page 13 for more 
information.
1. Press ²¥¥ÛßßÜÝÝ.
2. Press ÛÜßÝß (the default System Coordinator 
password).
3. Press ≠ and enter the internal number of the 
telephone you want to program.
4. Press ≠. 
						

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5. Press ‘ four times.
6. Press ≠.
7. Choose a setting at 1stDisplay: using the CHANGE
 button. 
The choices are Name, Numbr or Line.
You may see Unknown name or Unknown number on the 
display if the information is not available from your telephone 
company. You may see Private name or Private number 
on the display if the caller blocks that information.
Picking up a call ringing at another 
telephone
You can pick up a call ringing at another telephone by using 
Directed Pickup or Group Pickup.
Answering ringing telephones using Directed 
Pickup
You can answer any telephone that is ringing in your Norstar 
system, except private lines.
1. Press ²àß.
2. Enter the internal number of the ringing telephone. 
To use Call Pickup (Directed Pickup), the telephone must be 
ringing. If, for example, the auxiliary ringer is ringing, but the 
call is not ringing at a telephone, the call cannot be answered 
using Directed Pickup. It must be answered normally at a 
telephone that has a flashing indicator for the call, or by using 
Trunk Answer. You can answer a call that is ringing because 
someone has transferred the call to a telephone and the call is 
ringing on an intercom button. 
						

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Answering any ringing telephone using Group 
Pickup
Your Norstar system can be divided into nine pickup groups. 
If you are a member of a pickup group, you can pick up a call 
that is ringing at any telephone in your pickup group.
1. Press ²àÞ.
Group Pickup cannot be used to retrieve a camped call.
If there is more than one incoming call at a telephone in a 
pickup group, a call ringing on an external line is answered 
first, followed by calls on the prime line and, finally, calls on 
internal lines.
Tip - Directed pickup can retrieve calls that are ringing on an 
Answer DN. While you may enter the internal number of the 
telephone you hear ringing, it may be calls from another 
telephone you are answering.
Privacy issue
Target lines can be designated as Private 
(default is Public), however, such features as Call 
Pickup can still answer these lines at remote 
telephones. Only physical, analog lines set to 
Private are blocked from Call Pickup.
Tip - A Hunt Group call ringing at a Norstar set DN that is 
also a member of a call pickup group can be picked up by any 
Norstar set in that call pickup group. For more information 
about Hunt Groups, see Programming Hunt Groups on page 
169.