Nortel Modular Ics 6.1 System Coordinator Guide
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Index / 291 P0603535 02 Modular ICS 6.1 System Coordinator Guide SWCA keys 109 tracking 137 using COS on auto answer 242 Incoming Line Groups (ILG), see Hunt Groups Incoming only 260 indicators active service display 223 call indicators on CAP 50 handsfree and mute 71 incoming call 43 line active 248 long distance call 257 memory buttons 250 message waiting, analog telephone 129 restoring message indicators 162 rings 45 installer programming 14 installing telephones 195–198 Integrated Services Digital Network (see ISDN) Intercom 121 Intercom # 89 intercom button answer button calls 63 autodial line 88 using as the line for Autodial 88 internal numbers, description of length 247 internal page 125 Internet access, using ISDN applications 215 Invalid code 93, 238, 257 Invalid location 161 Invalid number 89, 103, 107, 260 Invalid state 212 Invalid zone 127 Inwat, CbC type 207 ISDN 2-way DID 205 applications 213–215 BRI features 209 BRI services 208 Call by Call 206 call forward all calls 208 connecting to 213 description 203 desktop conferencing, using 214device support on BRI 208 dialing plan, PRI 207 emergency 911 205 equipment 213–215 file transfer, using 214 Group 4 fax, using 214 Internet access using 215 LAN access, using remote 214 LAN to LAN bridging, using 215 leased line backup, using 214 making calls from ISDN terminals 82 Network Name DIsplay, BRI 209 ONN blocking, BRI 210 PRI name and number blocking 205 PRI Network Name Display 204 service provider features 210, 211 telecommuting, using 214 terminal line access 209 videoconferencing, using 213 ISDN terminal Automatic Call Back 211 Automatic Recall 211 Call Forward 210 calling the call forward number 211 cancel Call Forward 211 no ONN 205 K KIM buttons on eKIM 53 customizing 53 sending messages 129 using 50 L LAN remote access using ISDN applications 214 router 215 to LAN bridging, ISDN applications 215 language changing on the display 167 set lock 232 last number redial 90
292 / Index Modular ICS 6.1 System Coordinator Guide P0603535 02 leased line backup using ISDN applications 214 length of call, timing 75 length of internal numbers 247 letters, entering with dialpad 33 licensing, background music 201 limiting access to Norstar 240 telephone feature use 232 telephone programming 232 using alternate or scheduled services 217 line access from ISDN terminal 209 assign to Hunt Groups 173 assignment 247 button indicators 248 button moving 161 changing the name 35 changing the name of a line 199 choosing a line 79 choosing autodial 88 describing prime line 251 description of menu 23 for external call forwarding 114 Hunt Group busy line setting 176 indicators, description 44 line redirection, describing 118 picking up calls 247 pool 80–81 Redirection, canceling 119 Redirection, using 118–123 remote access to the system 239 replying to messages 130 retrieving a parked call 106 speed dial 32 target line 248 unassigning Hunt Groups 173 using line button to answer call 44 Line 001 waiting 258 line appearances using SWCA keys 108 line button assignment 247 bypassing the Hotline button 230 CAP 48 joining call 74 moving 161 privacy 74Line denied 62, 78, 260 Line hung up 105 Line in use 259 line pool description 80, 249 external lines routing 231 memory button 249 overflow routing 249 programming buttons 147 programming memory button 81 using remote packages to restrict external access 240 line pool access code autodial 88 external calls 231 line profile, viewing 245 Line Redirection 121 line redirection all lines 119 allow programming 120 call forward no answer 115 call fowarding differences 122 programming 118 redirect ring control 120 using 123 Line001 callback 47 Line001 hung up 103 Line001 to prime 47 Line001 transfer 258 LineXXX to prime 47 Link blocking 235 host system dialing signals 234 program on memory button 235 LIST 165 listening 68 listening on hold 98 log space, programming 142 log, view call log 139 logging a call manually 138 Logit (see Call Log) long distance call indicator 257 using COS password 239 Long Tones 237 loop start line, remote access 239 Lunch Sched 223
Index / 293 P0603535 02 Modular ICS 6.1 System Coordinator Guide M M7100 telephone Autodial 88 button defaults 159 Button Inquiry 145 Call Conference 64 Call Queuing 258 Conference Call on hold 66 Conference Call, independent Hold 65 Hold many calls 97 Incoming Line Group button 44, 79 internal numbers 247 line assignment 247 memory buttons 250 one-line display 251 Ring Again 259 special set features 250 Speed Dial programming 92 standard dial 82 Voice Call 135 M7208 telephone button defaults 158 memory buttons 250 one-line display 251 M7310 telephone 16 button defaults 155 memory buttons 250 viewing line profile 245 viewing set profile 245 M7324 telephone 16 button defaults 157 CAP 48 memory buttons 250 viewing line profile 245 viewing set profile 245 maintaining security 241 Make calls first 260 making calls dialing modes 82 Handsfree 70 priority call 83 using a line button 79 using line pools 80 using Ring Again 85 with automatic Handsfree 73 managing COS passwords 243 manual, restriction service 218member DN, Hunt Groups 171 members adding to Hunt Groups 171 moving Hunt Group members 172 remove from Hunt Group 171 memory buttons 17 CAP 48 default assignment 150 erasing features 147 indicators 250 Link 235 M7310 156 power off 87 programming feature codes 147 programming with line pool 81 storing autodial numbers 87 menus, top level 23 Message denied 133 Message list 133 Message Reply Enhancement 131 Message to 133 message waiting indicator, analog telephone 129 messages alarm messages, recording 253 analog telephone, answer 129 canceling a sent message 130 forwarded to Call Pickup 129 hiding display 162 KIM 129 removing from list 132 replying 130 restoring call indication 162 sending 128 sending, using the display 128 viewing 130, 133 Messages & Calls 133, 143 microphone muting 70 using correctly 71 Microphone muted 135 MICS, maximum target lines 248 MICS-XC, maximum target lines 248 minutes, set 30 monitoring answer DNs and answer key 63 calls 248 calls with CAP 50, 54 line pool status 85
294 / Index Modular ICS 6.1 System Coordinator Guide P0603535 02 lines, see also Disconnect Supervision 246 telephone status 85 transferred calls 112 month, set 30 Move line from 161 Move line to 161 moving 911 service note 199 automatic telephone relocation 199 Hunt Group members 172 line buttons, set lock 232 telephones 199 music background, licensing 201 turning off 201 mute assign button 73 button icon 18 button positioning on sets 160 indicators 71 muting the set in Handsfree 70 voice call tones 134 N name changing telephone name 199 display, BRI lines 209 Hunt Groups 178 PRI Network Name Display 204 system speed dial 33 name and number blocking BRI 210 PRI 205 see also ONN 205 needs service, Hospitality 189 Network Call Diversion 213 Network Name Display available features 204 BRI 209 PRI 204 New calls begin 143 night control phone (see control telephone) Night Sched 223 night schedule, restriction service 219 Night Service (see services and ringing service)9_ 77, 260 no answer, refusing second call 200 No button free 134, 260 No call on 107 No call to park 107 No calls waiting 258 No free lines 260 No info to log 143 No last number 78, 91 No line selected 78, 258, 260 No line to use 121 No log assigned 143 No number saved 95 No number stored 93, 134 No response 212 No resume item 143 No services ON 223 No voice call 136 Norstar system dial tone 242 Norstar telephones installing 197 mounting on a wall 198 set profile, viewing 245 viewing line profile 245 Not allowed 212 Not available 212, 257 Not in s ervice 78, 103, 105, 118, 258 Not incoming 212 Not subscribed 212 numbers, entering with dialpad 33 O OK 251 On another call 79, 85 On hold 98 one button dialing (see Autodial) one-line display 7100 and 7208 sets 251 display button equivalents 251 ONN blocking, BRI 210 outgoing calls SWCA keys 111 outgoing calls, 2-way DID 205 Outgoing line 121 Outwats, CbC type 206 overflow call routing 249 expensive route warning 249
Index / 295 P0603535 02 Modular ICS 6.1 System Coordinator Guide Hunt Group routing 176 set Hunt Groups 177 overlap dialing 213 overlay 15, 19, 22, 305 OVERRIDE 251 overriding Call Forward 114 services, manually 223 P page default button 159 external equipment 128 making an announcement 125 programming 126 shortcut codes 125 types 125 zones, programming 126 Page choice 127 Page timeout 127 Paging ALL 127 Paging busy 127 Park denied 107 Parked call 258 Parked Call, retrieving 106 Parked on 107 Parking full 108 password Basic 163, 224 Call Log 141–142 changing 141 Call Log, canceling 142 change COS 243 changing 224, 225 Class of Service 242 clearing Call Log 226 cond pswd 227 description of menu 23 desk 186 desk pswd 227 entering 27 Hospitality 186 hospitality 185 Hospitality password 227 managing COS passwords 243 registration (Companion) 225 room condition 186 security practices 241System Coordinator 14, 224 system speed dial code 32 user preferences 163 pause Host system dialing signals 236 in a sequence of numbers, see Wait for Dial Tone PBX link feature 234 programming Run/Stop dialing sequence 237 Tie CbC service 206 PBX template M7208 158 M7310 lower buttons 155 M7324 buttons 157 T7208 158 T7316 buttons 151, 152, 154 personal programming 14 phone 111 Pick up receiver 259 Pickup 61 Pickup denied 61, 62 pickup group, changing 61 Please wait 85 Pool code 121 power failure, clock 31 power off, affect on memory buttons 87 power supply, testing 256 pre-dial 83 pre-printed button caps 150 Press a button 89, 145, 148 Press a line 161 Press held line 67 prevent calls, restriction services 217 PRI 2-way DID 205 Call by Call 206 Dialing Plan 207 DID 203 DOD 203 emergency 911 205 ISDN description 203 name and number blocking 205 Network Name Display 204 prime line description 251 external call routing 231 standard dial 82
296 / Index Modular ICS 6.1 System Coordinator Guide P0603535 02 system speed dial 32 prime telephone answering calls 47 CAP 48 direct dial 228 overflow routing 249 TAP 50 using DND 200 priority call exclusive hold 84 see also Call Queuing 43, 83 Priority denied 85 Priority>223 259 privacy changing status 74 conference call 64 creating conference call 75 set lock 232 private branch exchange, accessing from Norstar (see also host system dialing signals) 234 call 75 CbC type 206 private dialing plan, Call by Call 206 private line, description 252 Private name 59, 204, 209 private network, enblock dialing 207 Private number 59 Program and HOLD 89, 93, 148 Program and OK 89, 93, 148 Programmed 89 Programmed Release, host system dialing signals 237 programming administration programming 14 administration set 15 alarm feature, Hospitality 191 alarms 192 auxiliary ringer 233 Basic password 14 basics 14 broadcast mode 174 busy line setting 176 Call Display 58 Call Forward 37, 40 Call Forward delay 115 call forward on busy 39 Call Pickup 59call restrictions, Hospitality 188 CAP 49 changes, planning 15 changing buttons, users 164 changing the name of a line 35 changing the name of a telephone 34, 199 check DNs 27 condition password 186 customizing your Norstar 14 direct-dial telephones 229 entering passwords 27 external autodial button 87 features on buttons 147 Forward no answer 115 group pickup 60 Handsfree 72 Handsfree Answerback 73 hospitality cond password 227 hospitality desk password 227 hospitality password 227 Hospitality passwords 185 Hotline telephone 230 hunt delay 175 installer programming 14 KIM 53 line redirection 118 Link 234 log space 142 Long Tones 236 overflow set, Hunt Groups 177 overlay 15 page zone 126 paging 126 Pause 236 personal programming 14 programmed release 237 programming indicatorª 20 programming indicatorº 20 programming map 23–27 programming overlay 19 queue timeout 177 recording changes 14 Restriction service 217, 218 Ringing service 217 room/desk information 187 Routing service 218 Run/Stop dialing signal 237 service times, Hospitality 188
Index / 297 P0603535 02 Modular ICS 6.1 System Coordinator Guide Set lock 232 set lock 233 starting and ending a session 27– 28 system and user speed dial 91 System Coordinator 27 system speed dial 31 telephones Call Forward, do not disturb 40 Do Not Disturb 200 Do Not Disturb on Busy 40 priority call 83 time and date 29 top-level menu description 23 user preferences 163 User Speed Dial 92 Wait for Dial Tone signal 238 programming record 14 programming telephones block Link 235 blocking Redial 95 Last Number Redial 90 public network dialing plan, PRI 207 enblock dialing 207 remote access to Norstar 241 Public, CbC type 206 pulse dialing selecting on the set 238 switching 246 Q query alarm 192 queue Hunt Group routing 176 Hunt Group timeout 177 QUIT 251 R recording alarm codes 253 recording changes 14 redial last number 90 saved number 94 Redir by 121 redirect ring, programming 120 Redirect denied 122 redirectionall lines 119 cancelling 119 lines 118 loops, avoiding 123 programming 118 ring control 120 using 123 refusing to answer second call 200 Registration password 225 Releas e a call 105, 259 Release button ¨ 55 icons 18 Release calls 259 releasing accidentally 76 from conference 66 relocation, automatic relocation, telephones 199 remote access 239–241 change COS password 243 fast busy tone 242 loop start line 239 managing COS passwords 243 security 240 stuttered dial tone 242 system dial tone 242 through public network 241 tones 242 usiing ISDN with LAN 214 using COS password 240 remove from a conference call 66 Hunt Group members 171 message, analog telephone 132 messages 132 replying to a message analog telephone 131 digital phone 130 reporting alarm codes 253 Restr’n 222 Restricted call 79, 103, 260 restricting access to Norstar 240 access using COS password 240 feature use, see Set Lock telephone feature use 232 telephone programming 232
298 / Index Modular ICS 6.1 System Coordinator Guide P0603535 02 using alternate or scheduled services 217 restriction service control telephone 221 filters, COS for remote access calls 242 naming 219 Night schedule 219 preventing calls 217 turning off/on 218 retrieval codes, Call Park 106 retrieving held call 97 parked call 106 ring auxiliary ringer 233 changing ring type 162, 167 changing the number of rings before call is forwarded 38 description of types 45, 162 ring volume setting 162 Ringing service 219 rotary mode 174 sequential 174 simultaneous rings 174 Ring Again 85 7100 series terminals 259 set lock 232 Ring Again? 79, 86 ring delay, call fowarding 117 Ringing 222 ringing distinctive ring patterns 46 ringing service restriction services 217 Trunk Answer 62 rings change number for call forward 38 setting Hunt Group delay 175 room setting condition 189 using room programming 189 room information, programming 187 room set description 185 using 190 rooms set call restrictions 188 rotary mode, Hunt Groups 174Routing 222 routing 2-way DID 205 external lines 231 Hunt Group routing options 176 overflow 249 routing service control telephone 221 outgoing calls 218 overflow routing 249 run/stop, host system dialing signals 237 S saved number redial set lock 232 using 94 Sched 4 223 Sched 5 223 Sched 6 223 scheduled services 217 schedules, viewing active 221 second call, refusing 200 security managing COS passwords 243 practices 241 system 240 using COS password 240 using DISA 240 Select a line 79, 93 Select line out 122 Select line(s) 122 Send message? 79 sending messages set lock 232 using feature 128 sent message, cancelling 130 sequential mode, Hunt Groups 174 Service control telephone 221 overflow routing 249 routing service 218 turn off 221 turn on manually 219 service done, Hospitality 189 Service Modes, see Services service provider features 911 service 199 Automatic Call Back 211
Index / 299 P0603535 02 Modular ICS 6.1 System Coordinator Guide Automatic Recall 211 Call Forward 210 call information 137 calling the forwarded numbe 211 canceling Call Forward 211 Service Schedules Evening Sched 223 Lunch Sched 223 Night Sched 223 Sched 4 223 Sched 5 223 Sched 6 223 service times, Hospitality 188 Services description of menu 23 display indicator for active services 223 overriding 223 Restriction service 217 Ringing service 217 set lock 232 Trunk Answer 62 turning off and on using feature codes 220 turning off/on 218 using control telephone to set 217 viewing active schedules 221 Services ON 223 set date 30 types of Hospitality sets 185 using administration set 190 using room set 190 using set programming 189 Set Lock Full 232 limiting access to features 232 partial 232 programming 233 using 232–233 Set locked 257 set profile, viewing 245 SHOW 251 Show set 34 signal Link 234 Long Tones 236 Pause 236 Programmed Release 237run/stop 237 Wait for Dial Tone 238 simultaneous ring, Hunt Groups 174 snooze, delaying alarm 194 speakers telephone, testing 256 voice call 134 special telephones 228 speed dial 7100 sets 92 add/change number 32 changing user buttons 165 choosing a system code 32 code 92 display 33 entering name 33 making a call 92 programming for User 92 selecting a line 32 system programming 31 using 91 splitting a Conference Call 66 square template M7208 158 M7310 lower buttons 155 M7324 buttons 157 T7208 158 T7316 buttons 151, 152, 154 standard dial prime line 82 selecting a line 82 Start of list 134 Still in trnsfer 104 stop calls from ringing at set 200 stuttered dial tone 240, 242 suspending a call see also Call Park and Hold using Call Park 106 SWCA no free call keys 111 using 108 system access, changing programming passwords 224 system code, system speed dial 32 System Coordinator maintaining 911 records 205 password 14 programming 27 Restriction and routing service 221
300 / Index Modular ICS 6.1 System Coordinator Guide P0603535 02 system dial tone 242 system monitor telephone using 232 System prgrming, description of menu 23 system speed dial add or change number 32 description 91 description of menu Sys speed dial 23 display numbers 33 host system signaling codes 91 name 33 select a line 32 system time and date, change 225 T T7100 Business Series Terminal autodial 88 button defaults 159 Button Inquiry 145 Call Conference 64 Call Queuing 258 Conference Call on hold 66 Conference Call, independent Hold 65 Hold many calls 97 Incoming Line Group button 79 internal numbers 247 line assignment 247 memory buttons 250 one-line display 251 Ring Again 259 special set features 250 Speed Dial programming 92 standard dial 82 Voice Call 135 T7208 Business Series Terminal button defaults 158 memory buttons 250 one-line display 251 T7316 Business Series Terminal administration set 16 button defaults 151, 153 memory buttons 250 overlay 21 viewing line profile 245 viewing set profile 245T7316E TAP 50 talking in turn, Handsfree feature 71 TAP answering calls 50 prime telephone 50 telephone 50 using 50 target line changing the name 199 description 248 maximum 248 overflow 249 target lines moving on telephone 161 TEL# 165 telecommuting using ISDN applications 214 telephone 7100 special set features 250 911 199, 205 accessing external voice mail 144 adjusting the display contrast 146 administration display 17 administration sets, illustration 16 alarm 253 announcement 134 answer message on analog telephone 129 answer prime telephone 47 answering voice call 135 assigning lines 247 automatic relocation 199 auxiliary ringer 233 blocking link 235 blocking redial feature 95 button inquiry 145 buttons 17 bypassing the Hotline set 230 Call Display information 58 call forward 37 call iinformation 56 call indicators 45 call log, viewing 139 cancel a sent message 130 cancel DND 200 cancel voice call 135 CAP 48, 228 changing direct dial telephone 229