Nortel Modular Ics 6.1 System Coordinator Guide
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Using System features / 241 P0603535 02 Modular ICS 6.1 System Coordinator Guide Maintaining security To maintain the security of your system, the following practices are recommended: Warn anyone to whom you give the remote access number, to keep it confidential. Change Class of Service passwords often. Warn anyone to whom you give a Class of Service password, to remember it and not to write it down. Remove the Class of Service password of anyone who leaves your company. Accessing Norstar remotely over the public network 1. Dial the Norstar system remote access number. 2. When you hear a stuttered dial tone, enter your COS password. 3. Wait for the system dial tone. To use the system remotely, you must use a telephone with tone dialing to call the system. Remote access is possible only on lines that your installer or customer service representative programs to auto-answer calls. To use features on a remote Norstar system, press ¥ followed by the feature code. Even if you are calling from a Norstar system, such as within a private network, press ¥ instead of ². In certain situations, you may experience lower volume levels when using Norstar remotely.
242 / Using System features Modular ICS 6.1 System Coordinator Guide P0603535 02 Tones You may hear some of the following tones while accessing Norstar remotely. Using Class of Service (COS) passwords Class of Service passwords permit controlled access to system resources both by internal and remote users. When you enter a Class of Service password at a telephone, the restriction filters associated with your Class of Service password apply, rather than the normal restriction filters. Similarly, when a remote user enters a Class of Service password on an incoming auto- answer line, the restriction filters and remote package associated with their Class of Service password apply, rather than the normal restriction filters and remote package. COS passwords are programmed by either your customer service representative or installer. ToneWhat it means Busy toneDialed a busy line pool access code. You hear system dial tone again after five seconds. Norstar system dial toneYou may use the Norstar remotely. Fast busy toneYou have done one of the following Entered an incorrect COS password. Your call is disconnected after five seconds. Taken too long while entering a COS password. Your call is disconnected after five seconds. Tried to use a line pool or feature not permitted by your Class of Service. You hear system dial tone again after five seconds. Dialed a number in the Norstar system which does not exist. Your call is disconnected after five seconds. Stuttered dial toneEnter your COS password.
Using System features / 243 P0603535 02 Modular ICS 6.1 System Coordinator Guide Users should memorize their COS passwords instead of writing them down. Typically, each user has a separate password. Several users can share a password or one user can have several passwords. Individual COS passwords should be deleted when an employee leaves the company. Group COS passwords should be changed if one of the group members leaves the company. Changing your Class of Service You must enter a Class of Service password each time you want to make a call that is normally restricted on a line or telephone. To change the restriction filters on a line or telephone: 1. Press ²ß¡. 2. Enter your six-digit COS password. COS passwords allow you to define individual passwords and determine the restriction filters, and remote package associated with each. Displays Tip - If you use your Norstar system from outside the office, you may have to enter a Class of Service password to gain access to the system. See Using your Norstar system from an external location on page 239. (Blank display) Enter your password. It is not shown on the display. You have entered a password that is not programmed into your system.Invalid Password
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P0603535 02 Modular ICS 6.1 System Coordinator Guide General System features The following features are available for the entire Norstar system. Set profile Set profile allows you to view but not change the programming settings for each Norstar set. You can access Set Profile from any M7310, M7324, or T7316/T7316E telephone, even while you are on a call. 1. Press ²¥¥êäæ. 2. Enter the internal number of the telephone whose programming you want to review. 3. Use BACK , SHOW and NEXT to navigate through the settings. Line profile Line profile allows you to view but not change the programming settings for each Norstar line. You can access Line Profile from any M7310, M7324, or T7316/T7316E telephone, even while you are on a call. 1. Press ²¥¥ñéöä. 2. Enter the number of the line whose programming you want to review. 3. Use BACK , SHOW and NEXT to navigate through the settings.
246 / General System features Modular ICS 6.1 System Coordinator Guide P0603535 02 Pulse or tone dialing If your external lines use pulse dialing, you can switch temporarily to tone dialing to communicate with devices such as answering machines, to access the features that PBX systems may offer, or to use another Norstar system remotely. Press £ while on an active line. Once you hang up, your telephone returns to pulse dialing. Disconnect supervision When Disconnect Supervision is assigned to a line, the Norstar system monitors it to detect if an external caller hangs up. This allows the system to release the line for other uses. Your installer or customer service representative assigns disconnect supervision. Hunt Groups Your Norstar system allows you to establish Hunt Groups. Hunt Groups are a group of Norstar or BST telephones which can be called by a single directory number. The Hunt Groups feature ensures calls are easily routed to the appropriate people. You can also monitor hunt group calls using the Silent Monitoring feature. For more information about Hunt Groups and the Silent Monitoring feature see Programming Hunt Groups on page 169.
General System features / 247 P0603535 02 Modular ICS 6.1 System Coordinator Guide Internal numbers Each telephone in the Norstar system has its own internal number. The length of internal numbers in your system can be from three to seven digits. All numbers in your system are the same length. Your installer or customer service representative sets the length of internal numbers , called the DN length. The default DN length is three. To find out your internal number, use the Button Inquiry feature (²¥â) on an intercom button. On the M7100 or the T7100 sets, Button Inquiry shows your internal number, followed by the function assigned to your single-memory button. Line assignment Any of the lines in your system can be assigned to any of your telephones. Your installer or customer service representative assigns lines to telephones in Configuration programming, under Terminals&Sets. Lines can be assigned to appear only, appear and ring, or to ring only. Usually, only the lines that are appropriate for a particular person appear at their telephone. When a line is assigned to a telephone, it is automatically given a line button on that telephone, if a button is available. The M7100 and the T7100 sets do not have line buttons. Calls on lines that ring, but which do not appear at a telephone, are presented at an intercom button. You may be able to answer a call on a line that does not appear or ring at your telephone. To pick up such a call, use Call Pickup, Call Park, or Trunk Answer.
248 / General System features Modular ICS 6.1 System Coordinator Guide P0603535 02 A telephone may have buttons assigned for lines 001 to 003, but have only lines 001 and 002 programmed to ring as well. An incoming call on any of the three lines causes a line button indicator to flash, and the telephone can be used to answer the call. This is especially useful for people who monitor other telephone lines, but want only their own lines to ring. Target line A target line is used to route a call directly to a particular telephone or group of telephones. Target lines are used only for incoming calls. A single incoming line may provide connections to several different target lines. This allows each person or department in the office to have their own number without having a separate external line for each number. Tip - The maximum number of target lines available in the fully expanded XC system is 192. Maxi system: lines 157-284 Expanded: lines 157-348 Privacy issue You can set a target line to Private (default is Public), however, such features as Call Pickup can still answer these lines at remote telephones.
General System features / 249 P0603535 02 Modular ICS 6.1 System Coordinator Guide Line pools A line pool allows each telephone access to external lines from a group (or pool) of external lines. You can access such lines by pressing an intercom button and entering a line pool access code or a destination code, or by pressing a memory button programmed with the line pool feature code and a line pool access code. Overflow call routing If a call comes in for a target line that is busy, Norstar routes the call to the prime telephone for that target line. If there is no prime telephone assigned to the target line, or if a call cannot be directed to a target line, the call goes to the prime telephone for the external line used. Overflow routing for incoming calls is used with the Routing Service programmed by your installer. A Service must be active for overflow routing to be in effect. Overflow routing is not available in Normal service. Tips - When you make a call and the programmed route is busy, you hear the expensive route warning tone and see a display indicating that an expensive route is being used. To avoid using the normal, expensive route, release your call. Because overflow routing directs calls using different line pools, a call may be affected by different line filters when it is handled by overflow routing. If you are not sure how the filters are assigned, refer to the Programming Record for a description of line filters and for a list of line assignments.
250 / General System features Modular ICS 6.1 System Coordinator Guide P0603535 02 M7100 and T7100 telephones These telephones do not have line buttons, therefore, they work differently from other Norstar telephones. Where other telephones can require that you select a line button to answer a call, on the these telephones you simply pick up the receiver. Where other telephones require you to select a line button to take a call off hold, you press ³on the these telephones. Also on these telephones, you can answer a second call by pressing ³. Your active call is put on hold and you are connected to the waiting call. You can have no more than two calls at a time. There is no handsfree button on these telephones. When applicable, special instructions are included with each feature description. Memory buttons Memory buttons are the buttons with indicators on the M7208, M7310, M7324, T7208, and T7316/T7316E telephones. The M7310 also has dual buttons without indicators. There is a single memory button, without an indicator, on the M7100 and the T7100 telephones. Memory buttons can be configured as answer, autodial, line, and programmed feature buttons. Line, intercom and answer buttons must have indicators, and are programmed by the system administrator.