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Outgoing calls
When you make an outgoing call using the intercom key on 
your telephone, the call is automatically transferred to the first 
available SWCA key. Solid indicators appear beside the 
intercom button and the SWCA key on your telephone. All 
other telephones in the group also see a solid indicator beside 
the SWCA key, indicating that the line for that key is in use. If 
you put the call on hold (or press the SWCA key), the SWCA 
key indicator fast-flashes on your telephone, and slow-flashes 
on the other telephones in the group. The call can then be 
picked up by any other telephone in the group.
No free call keys
If all the SWCA keys are currently occupied when a new call 
comes in, you can still put the call on Hold.
If a SWCA key has been freed up between the time you 
answered the call, and when you want to put the call on 
Hold, the call will transfer to the free SWCA key, or you 
can manually transfer it to a free SWCA key. The call will 
act as described in 
Incoming calls on page 109.
If all SWCA keys are still occupied when you put the new 
call on Hold, the call will be held at your telephone on the 
line it came in on. When a SWCA key becomes free, you 
can take the call off hold and press the free SWCA key so 
the call has a group-wide appearance.
These principles also apply to outgoing calls. 
						

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Using Callback
When you direct a call you have answered to another 
telephone, the system monitors the call to make sure it is 
answered. If no one answers the call within a set length of 
time, the system directs it back to you.
Callback generates a variety of displays. Most occur after a set 
delay and are listed in the index. Some occur immediately if 
the telephone to which you are directing a call is out of service 
or otherwise unavailable. These are listed with the descriptions 
of the specific features such as Transfer or Camp-on. 
						

							P0603535  02 Modular ICS 6.1 System Coordinator Guide
Forwarding your calls
Forwarding your calls to another Norstar 
telephone
Use this feature to forward your calls within your system or 
network.
1. Press ²Ý.
2. Enter the number of the internal telephone to which you 
want your calls forwarded. 
Use Line Redirection to forward calls outside the system. Line 
redirection takes precedence over Call Forward.
Canceling Call Forward
1. Press ²£Ý.
TIP - T7316E telephones display this call forwarding 
icon when a call has been forwarded:  
						

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Using Call Forward at your telephone
When you use ²Ý, all calls go to the destination you 
select, regardless of how Forward on busy and Forward no 
answer are programmed.
If the telephone to which you forwarded your calls does not 
have the same ext ernal lines as your telephone, the forwarded 
calls appear on intercom buttons.
If a call is forwarded, it does not ring but the line indicator 
flashes on your telephone. You can answer the call by pressing 
the button next to the flashing indicator.
Overriding Call Forward
If you call someone who has their calls forwarded to you, your 
call rings at that telephone even though they are forwarding 
their calls to you.
Tip - If your telephone is a member of a Hunt Group, the Call 
Forward all calls setting is overridden by the Hunt Group 
routing for Hunt Group calls. For more information about Hunt 
Groups, see Programming Hunt Groups on page 169.
Tip - Beware of creating call-forward loops
If you are one of a group of people who regularly forward their 
calls to one another, be aware that it is possible to set up 
forward loops where a call is forwarded from one telephone to 
another in a circle, and is never answered anywhere. 
						

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Changing the automatic Call Forward settings for a 
telephone
Call forwarding occurs automatically when a call is not 
answered or the line is busy. These automatic options are 
changed in programming. 
For step-by-step instructions, see Change where a call goes 
when there is no answer on page 37.
Changing Forward no answer
Forward no answer redirects unanswered calls to another 
telephone on your Norstar system.
Line Redirection takes precedence over Forward no answer.
For instructions for changing Forward no answer refer to 
Change where a call goes when there is no answer on page 37.
Changing the delay before a call is forwarded
You can assign the number of times that the incoming call 
rings at your telephone before the call is forwarded. To 
estimate the delay time in seconds, multiply the number of 
rings by six. 
For step-by-step instructions, see Change the number of times 
the telephone rings before it is forwarded on page 38.
Tip - If the set is a member of a Hunt Group, the Call Forward 
no answer feature is overridden and the Hunt Group call 
continues to ring until the hunt time has expired. For more 
information about Hunt Groups, see Programming Hunt 
Groups on page 169 . 
						

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Forward on busy
Forward on busy redirects your calls to another telephone on 
your Norstar system when you are busy on a call, or when you 
have Do Not Disturb activated at your telephone. For step-by-
step instructions, see Making changes to Call Forward No 
Answer on page 37.
Line Redirection takes precedence over Forward on busy. 
Calls that are redirected by Line Redirection are not affected 
by any Call Forward features or Call Forward programming.
Telephones that have Forward on busy active can receive 
priority calls. If you are busy on a target line call, another call 
to that target line is redirected to the prime telephone for that 
target line.
DND on Busy
When you are busy on a call and a second call comes in, your 
telephone rings softly to alert you to the second call. If you 
find this second ring distracting, you can have the system 
prevent a second call from disturbing you by assigning Do Not 
Disturb (DND) on Busy to your extension. 
When DND on Busy is turned on for the telephone, internal 
and private network callers hear a busy tone instead of ringing 
when you are on the telephone. External callers are transferred 
to the prime set used in your system. For step-by-step 
instructions, see Making Changes to Do Not Disturb on Busy 
on page 40.
Tip - If the set is a member of a Hunt Group, the Call Forward 
on busy feature is overridden and the Hunt Group call continues 
to ring until the hunt time has expired. For more information 
about Hunt Groups, see Programming Hunt Groups on page 
169. 
						

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If you use DND on Busy, the line indicator for an external 
incoming call flashes, but your telephone does not ring.
Forward on busy takes priority over DND on Busy.
If an external call uses a target line, the call is processed 
according to the programming of the target line. If the target 
line is busy, the caller may hear a busy tone or the call may be 
routed to the prime set for the target line regardless of the DND 
on Busy programming for the telephone.
Call Forward and Voice Mail
If you want a voice mail system to pick up unanswered calls 
automatically, do either of the following:
use the internal number of your voice mail as the 
destination when you program Forward no Answer and 
Forward on busy
Note: If the voice mail hardware is attached to another 
system on the private network, the forwarded number for 
the voice mail system will be an external number on all 
systems in the network, except the one to which the voice 
mail system is directly connected.
make the ring delay greater than the delay used by your 
voice mail system, if your voice messaging system or 
service automatically retrieves calls
Tip - If a telephone is a member of a Hunt Group and the 
telephone activates this feature, the telephone does not receive 
notification of incoming Hunt Group calls while on a call. The 
DND on busy feature overrides the Hunt Group. For more 
information about Hunt Groups see Programming Hunt Groups 
on page 169 . 
						

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Displays
Line Redirection
Line Redirection allows you to send your external calls to a 
telephone outside the office. You may choose to redirect all 
your external lines or only some of them. 
Line Redirection takes precedence over the Call Forward 
feature. If both features are active on a  telephone, incoming 
external calls on redirected lines are routed to the specified 
Selective Line Redirection (SLR) external destination. 
Incoming internal calls are forwarded to the specified Call 
Forward destination.
You cannot use the Line Redirection feature on an M7100 or 
a T7100 telephone, or on a telephone connected to an ATA.
Turning on Line Redirection
Follow these steps to turn on Line Redirection :
1. Press ²¡Ý.
2. Select the outgoing line to be used for redirected calls.
3. Enter the number to which calls are redirected. 
There are several reasons why you may get 
this message. For instance, you cannot 
forward your calls to a telephone that has 
been forwarded to your telephone.
Your calls are being forwarded to telephone 
221. 
Two or more telephones are linked in a 
forwarding chain, and one of them is out of 
service or is being used for programming.
For other displays, see Common feature displays on page 257.
Forward denied
Forward>221
CANCL
Not in service 
						

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Refer to the list below for suggestions.
4. Select the lines to be redirected.
In step 3, you can enter the telephone number to which you 
want to redirect calls, using one of the following methods: 
Press an external autodial button.
Enter an external telephone number (using no more than 
24 digits) then press ³ or OK
.
Press ³ or OK
 if the line you have chosen as the 
outgoing line is a private network line that does not require 
you to dial digits.
If you use ALL
 to redirect all your lines, it is important that you 
wait until all the lines on your telephone light up before 
pressing ³ or OK
. If you press ³ or OK before all the lines 
light up, those lines not lit are not redirected.
Canceling Line Redirection
When you are ready to resume service, use this procedure to 
cancel line redirection.
Tip - The line chosen for redirecting calls on other lines can be 
used normally when it is not busy on a redirected call. To avoid 
redirection failing because the chosen line is in use, choose a 
line pool with several lines in it. 
Tip - The system does not check that the number you give for 
line redirection is a valid one. If you redirect to an invalid 
number, redirection fails. Using an autodial button to enter the 
redirection number helps avoid this possibility. An autodial 
button used for line redirection must be programmed to use a 
specific line. 
						

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1. Press ²£¡Ý.
2. Select the lines you no longer want to be redirected. 
Allowing a telephone to redirect calls
You can use programming to determine if a set can use the 
redirect calls feature and turn it on or off.
You need the programming template found at the front of this 
guide. See Getting started with Norstar on page 13 for more 
information.
1. Press ²¥¥ÛßßÜÝÝ.
2. Press ÛÜßÝß (the default System Coordinator 
password).
3. Press ≠ and enter the internal number of the 
telephone you want to program.
4. Press ≠ twice.
5. Press “ four times. The display reads
Allow redirect:.
6. Press CHANGE
 to select Y (Yes) or N (No).
Turning the redirect ring for a telephone on or off 
You can program a telephone to ring briefly (200 
milliseconds) when a call is redirected to one of the lines 
assigned to it. 
You need the programming template found at the front of this 
guide. See Getting started with Norstar on page 13 for more 
information.
1. Press ²¥¥ÛßßÜÝÝ.
2. Press ÛÜßÝß (the default System Coordinator 
password).