Nortel Modular Ics 6.1 System Coordinator Guide

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idle or not on a hunt group call, you will be prompted to 
pick another DN to monitor.
To end a session: Press ¨, or press the display key under 
OTHER
 or EXIT.
While attempting to monitor a call, or during a call, you may 
get one of the following prompts:
Tips - Your telephone is muted by default at the 
beginning of any monitoring session. Press the 
handsfree/mute button or the display key under 
JOIN to 
enter the conversation.
Enter the DN for the Hunt Group 
telephone that you want to monitor. If you 
make a mistake entering a  DN number, 
press 
RETRY and re-enter the number. If 
the number you entered is correct, press 
OK.
The system redisplays this prompt if it is 
unable to establish a session with the 
telephone DN that you enter.
While a call is being monitored, you can 
choose to:
move to another Hunt group member 
(
OTHER)
join the current conversation (
JOIN)
exit the silent monitoring (EXIT)
When you join a monitored call, you can 
choose to:
move to another Hunt group member 
(
OTHER)
mute your telephone out of the 
current conversation (this does not 
disconnect silent monitoring) (
JOIN)
exit the silent monitoring (
EXIT)
You tried to start a monitoring session on 
a telephone that does not support the 
feature.
OBSERVE 
RETRY OK
OTHER JOIN EXIT
OTHER LEAVE EXIT
Access denied 
						

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You entered the silent monitor feature 
code without picking up the handset, and 
the telephone does not support handsfree 
operation.
You entered the silent monitor feature 
code on a telephone that already has an 
active call. To continue, you will have to 
release it.
You entered your own DN. 
The DN you entered is invalid for your 
system.
The DN you entered did not respond to the 
system. 
 The DN you entered is not a Hunt Group 
member.
The DN you entered belongs to another 
Supervisor. You cannot monitor SM 
supervisor telephones. 
The DN you entered belongs to a portable 
telephone or an ISDN terminal. 
The current call on the telephone you are 
monitoring is either not a Hunt Group call, 
or the call came in on a line key on that 
telephone. 
Note: You should not assign lines which 
are assigned to the hunt group to 
individual hunt group members 
No intercom key is currently available to 
support the feature.
Needs Handsfree
Release calls
Your number
Invalid number
Not in Service
Not HG member
Supervisor
Not Supported
DN: Idle
OTHER    EXIT
Need I/C key 
						

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Feature notes
You can only monitor external hunt group calls.
You must release all calls on your supervisor telephone 
before you attempt to run a monitoring session.
The DN you choose to monitor must be a designated 
member of a hunt group.
The supervisor telephone can be part of a hunt group. 
Supervisor telephones cannot be monitored.
If the hunt group call gets transferred, the session is 
dropped because the call is no longer a hunt group call.
If any of the parties release the call, the monitoring session 
is dropped, and the supervisor will be prompted to pick 
another DN to monitor.
To transfer a session to your handset when you start the 
monitoring session in handsfree mode, press the OTHER
 
key and re-enter the DN, otherwise the session will 
continue on your telephone speaker.
If your telephone is in Silent Monitor idle mode, and you 
press the Intercom key, the monitoring session will 
terminate.
You can monitor calls that are forwarded to a hunt group 
member.
If the call is parked, attached to a SWCA key, put on Hold, 
or camped, Silent Monitor will drop the monitoring 
session and the supervisor will receive an indication that 
the hunt group telephone is now idle.
If the current hunt group call is part of a conference call, it 
cannot be monitored.
You can initiate a session on a Hunt group telephone with 
Do Not Disturb or Auto Privacy are active. 
						

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Using a headset automatically defaults Silent Monitor to 
mute. This is the recommended way of using the Silent 
Monitor feature.
Messages received by the supervisor during a silent 
monitoring session, will not provide an indication on the 
display.
Attempting to initiate any feature keys on the supervisor 
set, while a session is active, will terminate the silent 
monitoring session.
A priority call or ring again call will be indicated on the 
display. The monitoring session will terminate if the call is 
accepted.
If a line is assigned to both a ringing group and a hunt 
group, calls coming in over this line cannot be monitored.
If a voice call coming into a supervisor telephone is 
accepted, any active monitoring session will be released.
T7316 telephones used as supervisor may experience 
problems using mute and unmute when joining or leaving 
a silent monitor session.
MCDN constraints: The attendant cannot break-in to a call 
which is being monitored. Trunk Anti-Tromboning (TAT) 
will not be applied to a call that is currently being monitored. 
If a call has already had TAT applied, the call cannot be 
monitored. 
						

							P0603535  02 Modular ICS 6.1 System Coordinator Guide
Using the Hospitality features
This section describes the Hospitality Services feature which 
is used to administer room and alarm services in small to 
medium-sized facilities such as hotels, motels, or hospitals.
There are three types of sets that make up this type of system:
Common set—this telephone can be found in the lobby, 
office, or common area, and is not associated with a room. 
This type of telephone is used for public access, and cannot 
access the admin or room features.
Room set—this telephone resides in a specific room and can 
be used by both guests and cleaning staff to set alarms or to 
indicate room condition. Up to five DNs can be assigned to the 
same room number, such as for fax lines, internet dial-up, etc.
Administration set—this telephone must be a two-line 
display telephone, and is usually configured with a password 
to allow secure administration of room occupancy and 
condition services and alarm services.
Hospitality passwords
There are two passwords within the hospitality feature. One 
provides secure access to the administration set, and one 
provides secure access to a room condition setting from each 
room set for housekeeping staff. 
						

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Desk pswd
Change this password frequently, to maintain security.
1. Place the appropriate programming overlay on the set you 
are using to do programming.
2. Press ²¥¥ÛßßÜÝÝ (CONFIG). The 
display shows Password:.
3. Press ÛÜßÝß (ADMIN). The display shows 
Terminals&Sets.
4. Press ‘ until the display shows Hospitality.
5. Press ≠. Desk pswd: displays. (default:4677)
6. Press CHANGE
. New pswd: displays
7. Enter a new password, then press OK
.
Cond pswd
Change this password frequently, to maintain security.
1. Place the appropriate programming overlay on the set you 
are using to do programming.
2. Press ²¥¥ÛßßÜÝÝ (CONFIG). The 
display shows Password:.
3. Press ÛÜßÝß (ADMIN). The display shows 
Terminals&Sets.
4. Press ‘ until the display shows Hospitality.
5. Press ≠. Desk pswd: displays
6. Press ‘. Cond pswd:None displays.
7. Press CHANGE
. New pswd: displays
8. Enter a new password, then press OK
. 
						

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Room/desk information
There are two aspects to programming room information. 
First you must program individual DNs to a specific room 
and set up the room occupancy filters, which determine 
what types of calls can be made from a room set at various 
states of occupancy. 
Note: You can assign up to five DNs to the same room 
number.
Then you need to administer the room occupancy and state 
of the room.
Programming room information
Use this setting to assign set DNs to a specific room.
1. Place the appropriate programming overlay on the set you 
are using to do programming.
2. Press ²¥¥ÛßßÜÝÝ (CONFIG). The 
display shows Password:.
3. Press ÛÜßÝß (ADMIN). The display shows 
Terminals&Sets.
4. Press ‘ until the display shows Hospitality.
5. Press ≠. Room/desk info displays.
6. Press ≠. Show set: displays.
7. Enter a room set number or press LIST
 and press 
‘ until you find the DN of the set you want to 
assign to a room.
8. Press ≠. Room #:None displays.
9. Press CHANGE
 and enter the room number, then press OK to 
accept the change. 
						

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10. Press ‘. Adm pwd req’d:Y displays
11. Press CHANGE
 and choose Y or N, depending on your 
security requirements.
Call restrns
Call restrictions can be set up by the system administrator. 
Refer to the Modular ICS Installer Guide for details.
Service times
You can set the time when occupied rooms change from 
Service done to Service required. This setting affects the 
Room condition feature.
1. Place the appropriate programming overlay on the set you 
are using to do programming.
2. Press ²¥¥ÛßßÜÝÝ (CONFIG). The 
display shows Password:.
3. Press ÛÜßÝß (ADMIN). The display shows 
Terminals&Sets.
4. Press ‘ until the display shows Hospitality.
5. At the Hospitality heading, press ≠ until 
Service time displays.
6. Press ≠. Hour: 00 displays.
7. Press CHANGE
 and enter the hour (00 to 23). 
If the number is less than 13, the display shows AM. Press 
CHANGE
 to select PM, if required. Press OK to accept.
8. Press ‘. Minutes: 00 displays.
9. Press CHANGE
 and enter the minutes (00 to 59). 
						

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Using the room/set programming
This section describes how the room occupancy and room 
condition settings are used.
Setting dialing filters by room state
1. Press ²¡àá.
2. Enter the Desk admin password if you are prompted for a 
password.
The set displays: Oc of rm#::
3. Enter the room number and press OK
.
The set displays rrrrr:Vacant.
4. Press the CHANGE
 display key and select the required status 
for the room set.
5. To program other rooms, press the FIND
 or NEXT display 
key and return to step 3.
6. Press ¨ to exit.
Note: Setting the room state to Vacant cancels any outstanding 
alarms.
Setting the room condition
You can use this feature on a room set or administration set to:
set the room state to service done (Srvc done)
set the room state to Needs service (Needs srvc)
query the state of the room 
						

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Using the room set:
1. Press ²¡àßon a digital set 
or ˚¥¡àßon an analog set.
2. At the prompt, set the status of the room.
Note: You may be required to enter a Room condition 
password.
Press Ú to indicate Set to srv done.
Press Û to indicate Set to needs srv.
The set displays the selected prompt.
3. Press ¨ to exit.
Using the admin set:
1. Press ²¡à¡.
2. Enter the Desk admin password if you are prompted for a 
password.
The set displays: Cd of rm#:
3. Enter the room number and press OK
.
The set displays rrrrr:Vacant.
4. To update the condition, press CHANGE
 and select the 
required status.
To query the condition of other rooms, press the FIND
 or 
NEXT
 displays keys.
5. Press ¨ to exit.