Nortel Modular Ics 6.1 System Coordinator Guide
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Index / 281 P0603535 02 Modular ICS 6.1 System Coordinator Guide using wake-up alarms 193 analog terminal adapter (see ATA) announcement paging 125 Voice Call 134 answer programming Handsfree answerback 73 Trunk answer 62 answer button assigning to sets 160 attendant 63 type 63 answer DNs answer key 63 answering calls Answer DNs 63 Call Display services 55 Call Duration Timer 75 Call Pickup 59 CAP 48 Conference Calls 64 directed pickup 59 distinctive ring patterns 46 ending a call 55 Group Listening 68 group pickup 60 Handsfree 69 hearing aid compatibility 55 line indicators 44 prime telephone 47 Privacy 74 several Hold calls 97 TAP 50 Trunk Answer 62 using line buttons 44 using SWCA keys 108 Voice Call 135 answering incoming calls hunt groups 43 apply button labels 149 assign an alarm time 192 assign lines Hunt Groups 173 sets 247 ATA dialing signals 236 using dialing modes 83 attendant answer button 63Auto Call information (see Caller ID set) auto-answer, using COS password 242 autobumping, enable/disable 139 autodial button inquiry 145 choosing a line 88 for M7100 and T7100 88 line pool access code 88 line selection 88 programming 87 set lock 232 storing number on a memory button 87 using intercom line for 88 using Last Number Redial 91 Autodial full 88 automatic Call information 58 Call Log 137 dial 82 Handsfree 73 Hold 97 logging calls 142 release of a line, see Disconnect Supervision restriction service 218 automatic call back, ISDN terminal feature 211 Automatic Call Forward, changing settings 115 automatic recall, ISDN terminal feature 211 automatic telephone relocation 199 auxiliary ringer Hunt Groups 179 auxiliary ringer, programming 233 B background music licensing 201 set lock 232 turning off 201 using 201 Basic password 14, 163 password, changing 224 Restriction and Routing service 221 basic
282 / Index Modular ICS 6.1 System Coordinator Guide P0603535 02 answer button 63 BKSP 251 blocking calls, see Do Not Disturb and DND name and number 205 break point, host system dialing, Run/ Stop 237 BRI ISDN description 203 ISDN services 208 Name and Number Blocking 210 network features 209 Network Name Display 209 broadcast, Hunt Groups, programming 174 business name features 209 name display, outgoing 204 Business Series Terminal programming overlay 21 Business Series Terminals Handsfree 69 installing 195 viewing line profile 245 viewing set profile 245 wall mounting sets 196 busy call forward on busy 116 CLID display for incoming call 56 DND on busy 116 Do Not Disturb 40 Hunt Group line setting 176 Hunt Group routing 176 priority call 83 programming call forward 39 tone, remote access 242 busy 77, 85 busy tone Hunt Group routing 176 button caps clear 150 pre-printed, colored 150 button defaults M7100/T7100 159 M7208 and T7208 158 M7310 155 M7310 dual memory buttons 156 M7310 lower buttons 155 M7324 telephone 157T7316 Business Series Terminal 151, 153 Button erased 89 Button Inquiry 145 buttons Answer DNs/answer key 63 asssign handsfree and mute 73 Button Inquiry 145 CAP 48 changing programming 164 changing user speed dials 165 default assingment 150 dialpad 17 display 17, 19 eKIM 53 erasing programmed features 147 Feature 17, 18 handsfree 18 Hold 17, 18 labels, applying 149 Last Number Redial 90 line button assignment 247 line button indicators 248 line pool feature code 249 memory 17, 87, 250 moving line 161 mute 18 numbering on all telephone types 164 programming features on 147 Release 17, 18, 55 Saved Number Redial 94 TAP 53 testing 254, 255 using a line button 79 using buttons 16 volume control 18 bypassing a Hotline telephone 230 C call disconnecting, conference call 65 ending a call 55 independent hold, on conference 65 overflow 249 redial last number 90 Call 221? 258
Index / 283 P0603535 02 Modular ICS 6.1 System Coordinator Guide Call blocked 85 call blocking, turning privacy on 75 Call by Call FX calls 206 Inwats calls 207 Outwats calls 206 PRI 206 Private calls, DID and DOD 206 Public calls, DID and DOD 206 see also CbC 206 Tie calls 206 call display, answering calls 55 Call Duration Timer 75 Call Forward All Calls, set lock 232 All Calls,ISDN terminals 208 automatic, changing settings 115 Call Forward No Answer 37 Call Forward on Busy 39, 116 calling the number 211 cancel 211 canceling 113 change delay 115 Forward no answer 115 line redirection differences 122 No Answer, line redirection 115 overriding 114 programming 37, 115, 116 programming, no answer 37 service provider 210 to voice mail 117 using 114 call indicators 43 call information changing what is shown first 58 displaying 57 displaying information 55 for specific call 56 getting information for a call on hold 57 service provider 137 Call Log autobumping, enable/disable 139 automatic 137 automatic logging 142 calling from within 140 clearning password 226 erasing items 140 logging a call manually 138options 138 options, changing 166 password 141–142 canceling 142 changing 141 set 137 using 137 viewing 139 Call Park description 106 picking up calls 247 retrieval codes 106 Call Pickup Directed Pickup 59 message forwarded 129 picking up calls 247 Call Queuing 7100 series sets 258 using 99 call restrictions, Hospitality, rooms 188 Call traced 212 Call Transfer 101–104 call transfer cancelling 103 external calls 102 using 101 Call(s) bumped 143 Callback, using 112 Caller ID set, automatic call information 58 Calling 85 calling party name 204 calls accidental release 76 allow line redirection programming 120 answering calls on CAP 48 answering calls on TAP 50 answering prime telephone 47 answering with direct pickup 59 answering with group pickup 60 answering with Handsfree 69 automatic dial 82 automatic display 58 automatic Hold 97 blocking the Link feature 235 call queuing 99 cancelling call forward 113 cancelling DND 200
284 / Index Modular ICS 6.1 System Coordinator Guide P0603535 02 changing Call forward no answer 115 changing how you dial 82 changing to Handsfree 70 checking duration 75 display call information 57 display call information for hold call 57 external call transfer 102 forwarding to internal set 113 forwarding to voice mail 117 from within Call Log 140 holding several calls 97 listening while on Hold 98 making a private call 75 making from ISDN terminal 82 monitoring with CAP 50, 54 muting Handsfree 70 overriding call foward 114 programming 2-way DID 205 programming paging 126 putting on Exclusive hold 84 refusing second call 200 restriction services 217 retrieving a parked call 106 retrieving held call 97 routing outgoing calls 218 saved number redial 94 security on remote access 240 specific call information 56 standard dial 82 tracking incoming calls 137 using answer key 63 using DND 200 using Do Not Disturb 200 using line button 44 using Link for external calls 234 using Pause for external calls 236 using pre-dial 83 using ring again 85 using speed dial 92 ways to make a 77 Camp denied 105 Camp max 105 Camp to 105 Camped 105, 258 camping calls (see Camp-on) camp-on tones 104using 104 Can't ring again 78, 86 CANCEL 251 cancel a transfer 103 Call Forward 113 call log password 142 Do Not Disturb 200 group listening 68 Hospitality alarm 194 Line Redirection 119 pending alarm 192 sent message 130 voice call 135 Cancel denied 133 CANCL 165 CAP answering calls 48 customizing 49 DID 48 monitoring calls 50, 54 moving buttons 161 prime telephone 48 sending messages 129 telephone 48 telephone, direct dial 228 using 48 central answering position (see CAP) centrex template M7208 158 M7310 lower buttons 155 M7324 buttons 158 T7208 158 T7316 buttons 151, 152, 154 CHANGE 165 change alarm time 192 automatic Call Forward 115 call log options 166 call log password 141 COS password 243 day 31 dial method 82 display contrast 167 hour 30 how calls are dialed 166 Hunt Group auxiliary ringer 179 Hunt Group Name 178 language on display 167
Index / 285 P0603535 02 Modular ICS 6.1 System Coordinator Guide line name 35 minutes 30 month 30 ring type 162, 167 user speed dial 165 year 30 choosing a line 79 Class of Service changing 243 managing passwords 243 using a password 242 clear button caps 150 Cleared>LINENAM 133 CLID display on busy 56 clock, set 31 CLR 165 code, system speed dial 32 colored button caps 150 common set, Hospitality 185 communicating in the office paging 125–128 sending messages using display 128 Companion, Registration password 225 cond pswd, Hospitality 186 cond pswd, programming 227 condition, setting room condition 189 Conf. on hold 67 Conference busy 67 conference call by releasing privacy 75 cancel group listening 68 conference on Hold 66 disconnecting from 66 disconnecting one call 65 group listening 68 independent Hold 65 making 64 no privacy button 74 releasing privacy 64 removing yourself from 66 splitting 66 using the Conference feature 64 connecting to ISDN network 213 contrast adjustment 146 control calls, using alternate or scheduled services 217system security on remote calls 240 using DISA 240 control telephone enter Service feature code 221 setting service schedules 231 turn service off 221 turning services off/on 217 viewing active services 221 custom programming, moving sets 199 customizing CAP 49 customizing KIM 53 customizing your telephone adjusting ring volume 162 Button Inquiry 145 changing ring type 162 contrast adjustment 146 User Preferences 163 D data transfer, PRI 203 date and time changing 29 displayed instead of messages 162 displaying 76 length of a call 75 date, change 225 day, set 31 default buttons assignment 150 defaults button assignments 150 buttons, T7316 Business Series Terminal 151, 153 M7310 buttons 155 M7310 dual memory buttons 156 M7310 lower memory buttons 155 delay call forward no answer 115 hunt 175 Delayed Ring Transfer 200 delete Call Log items 139 call log password 142 messages from list 132 programmed features 147 Denied in admin 257 deny voice call 135 desk information, Hospitality 187
286 / Index Modular ICS 6.1 System Coordinator Guide P0603535 02 desk pswd 227 Desk pswd, programming 186 desktop conferencing, ISDN applications 214 destination code line for external calls 231 dial tone, stuttered 242 Dial voice call 135 dialing 911 compliance 205 automatic dial 82 host system signals 234 modes 82 options 166 pre-dial 83 saved number 94 signal, Long Tones 236 signal, Pause 236 signal, Programmed Release 237 signal, run/stop 237 signal, switching from pulse to tone 238 signal, Wait for Dial Tone 238 standard dial 82 switching between pulse and tone 246 switching from pulse to tone 238 using Pause 236 dialing filters, Hospitality room states 189 dialing mode, set lock 232 dialing plan enblock dialing 207 PRI 207 dialpad change name 34 entering letters and numbers 29 entering numbers and letters 33 programming buttons 17 DID 2-way DID, PRI 205 calls, extra-dial telephone ringing service 223 CAP lines 48 CbC private calls 206 CbC public calls 206 PRI description 203 DID template M7208 158 M7310 lower buttons 155M7324 buttons 158 T7208 158 T7316 buttons 152, 155 digital connections, to ISDN networks and devices 213 direct dial, forward, external 228 direct inward system access (DISA), see also DISA 240 direct-dial telephone programming 229 using 228 DISA, COS password 240 disable autobumping 139 disconnect from conference 66 releasing a call, accidentally 76 disconnect supervision, assigning 246 display 2-line 17 automatic caller ID display 58 button equivalents for one-line display 251 buttons 17, 19 Call information 57 call information 56 changing contrast 146 changing first display 58 changing the language 167 contrast 167 Display digits 27 End of Session 27 name instead of number 199 network name, BRI 209 one-line 251 PRI Network Name Display 204 restoring message indication 162 system speed dial 33 time and date 76 display buttons one-line display 251 user preferences 165 Display digits 27, 33 distinctive ring patterns(DRP) answering a call 46 distinctive rings 162 distribution modes, Hunt Groups 174 DN (see internal numbers) DND 105 DND from 47
Index / 287 P0603535 02 Modular ICS 6.1 System Coordinator Guide DND on busy 116 DND transfer 47 DND, cancel 200 DNs checking for updates 27 rooms 187 Do Not Disturb canceling 200 on Busy 40 see also DND 200 set lock 232 using 200 Do not disturb 78, 85, 103 Do Not Disturb on Busy, see also DND on busy 116 DOD CbC private calls 206 CbC public calls 206 PRI description 203 DRT 47 dual memory buttons, defaults 156 duration of call 75 E echo, handsfree 71 eKIM button programming 53 emergency 911 13, 205 enable autobumping 139 enbloc dialing, PRI dialing plan 207 End of session 27 ending a call 55 ending test session 254 enhanced, answer button 63 Enter code 148 Enter digits 89, 93 Enter zone 127 entering letters through the dialpad 29 equipment, external page equipment 128 erasing Call Log items 140 messages from list 132 programmed features 147 Evening Sched 223 Exchanged 161 Exclusive Hold 84, 98 Expensive route 78expensive route warning tone 249 extended, answer button 63 external access to Norstar 239 access, describing line pools 249 access, using remote packages on line pools 240 accessing voice mail 144 autodial, programming 87 Call Forward (see Line Redirection) page 125 paging equipment 128 external calls assigning Long Tones 236 line pool 231 transferring 102 using Link 234 using Programmed Release 237 external line routing table 231 external line buttons 160 external lines call fowarding 114 name display 199 external number, last number redial description 90 external page option, default page button 159 extra-dial telephone DID calls 223 direct dial 228 extra-dial telephone, DID 223 F fast busy tone, remote access 242 FEATR 165 feature Message Reply Enhancement, analog telephones 131 privacy 74 using line redirection 123 using page types 125 voice call 134 feature button 17, 18, 232 feature code, control telephone 221 Feature moved 148 feature programming add change speed dial number 32
288 / Index Modular ICS 6.1 System Coordinator Guide P0603535 02 allow line redirect 120 automatic call forward 115 auxiliary ringer 233 blocking redial numbers 95 broadcasting to Hunt Groups 174 call display, first display 58 call forward no answer 37 call forward on busy 39 call restrictions, Hospitality 188 change number of rings 38 changing line name 35 changing telephone name 34, 199 direct dial telephone 229 do not disturb on busy 40 external autodial 87 group pickup 60 Handsfree 72 handsfree answer back 73 Hospitality alarm 191 Hospitality passwords 185 hotline on telephone 230 hunt delay 175 Hunt Group busy line setting 176 Hunt Group queue timeout 177 last number redial 90 line redirect ring control 120 line redirection 118 Long Tones 236 overflow set 177 page zone 126 paging 126 Pause 236 programmed release 237 room/desk information 187 Run/Stop dialing signal 237 select speed dial line 32 service times 188 set lock 233 system speed dial 31 system speed dial name 33 time and date 29 Trunk Answer 62 user speed dial 92 using dialpad to enter letters 29 using Link 234 Wait for Dial Tone signal 238 Feature timeout 257 features adjusting ring volume 162Autobumping 139 autodial 87 auxiliary ringer 233 Button Inquiry 145 Call Display 55 Call Duration Timer 75 Call Forward 113 call forward, using 114 Call Information 56 Call Log 137 Call Park 106 Call Pickup 59 Call Queuing 99 Call Transfer 101 Callback 112 Camp-on 104 changing ring type 162 Class of Service password 243 Conference Calls 64 contrast adjustment 146 dialing modes 82 dialing signal Programmed Release 237 run/stop 237 Wait for Dial Tone 238 Do Not Disturb 200 Do Not Disturb on Busy 116 Exclusive Hold 98 external call transfer 102 Group Listening 68 Handsfree 69, 71 hiding the message or calls display 162 Hold, many calls 97 independent Hold during conference 65 Last Number Redial 90 limiting feature access 232 line pools 80 Line Redirection 118–123 Link 234 Messages, sending 128 moving line buttons 161 paging 125–128 Pause 236 PRI name and number blocking 205 priority call 83 Privacy 74
Index / 289 P0603535 02 Modular ICS 6.1 System Coordinator Guide programming on buttons 147 remote access to the system 239 Restriction service 217 Ring Again 85 ring type 162 Ringing service 217 Routing service 218 Saved Number Redial 94 sending messages using analog telephones 128 sending messages using display 128 Speed Dial 91 Test a Telephone 254–256 testing set features 254 Time and Date 225 User Preferences 163 file transfer using ISDN 214 filters, Hospitality room states 189 FIND 165 first display, changing 58 Foreign Exchange, see also FX Forward denied 118 Forward no answer, changing 115 Forward> 118 forwarding calls 37 Call Forward 113 Call Forward delay 115 Call Forward No Answer 115 Call Forward on Busy 116 direct dial 228 Do Not Disturb on Busy 116 Line Redirection 118–123 to voice mail 117 Foward delay 38 FX CbC type 206 see also Foreign Exchange 206 G green button caps 150 grey button caps 150 Group 4 fax, using ISDN applications 214 group answering SWCA keys 108 Group Listening 68 Group PickupHunt Groups 60 using 60 H handling many calls at once Call Queuing 99 Hold 97 handset speaker, testing 255 Handsfree assign button 73 automatic answer 73 changing to handsfree 70 exiting to handset 71 headset 73 indicators 71 making calls 70 muting the set 70 preventing echo 71 programming 72 talking in turn 71 using 71 Handsfree 72 Handsfree Answerback programming 73 Voice Call 135 handsfree button 18, 160 headset Handsfree requirement 73 testing 255 hearing aid compatibility 55 Hidden number 78, 91, 95 Hold automatic 97 button 17, 18 Conference Call 65 display call information 57 exclusive 98 exclusive hold 84 listening while on hold 98 putting conference on 66 re-establish conference call 65 retrieving call 97 using background music 201 using SWCA keys 108 Hold or release 143, 259 Hospitality admin set, controlling alarms 192 alarm features 191
290 / Index Modular ICS 6.1 System Coordinator Guide P0603535 02 cancel alarm 194 cond password 186 delaying alarm 194 desk password 186 passwords 185 room/desk information 187 service done 189 service times 188 set description 185 sets per room 187 setting room condition 189 setting room dialing filters 189 turn off alarm 194 using administration set 190 using room set 190 using room/set programming 189 using the alarm 193 hospitality password 227 Host system dialing signals Long Tones 236 Pause 236 programmed release 237 Run/Stop 237 system speed dial 91 using an ATA 236 Wait for Dial Tone 238 Hotline bypassing the telephone 230 setting up the telephone 230 using with Handsfree button 230 hour, set 30 hunt group moving on telephone 161 Hunt Groups adding members 171 answer incoming calls 43 assigning lines 173 auxiliary ringer 179 broadcast conversion note 169 Broadcast mode 174 busy line setting 176 busy routing 176 call forward no answer 38 call forward on busy 40, 116 call foward no answer 115 call park 107 calls on Hold 97 cannot use Voice Call feature 134creating 246 distribution modes 174 DND on busy 117 group pickup 60 hotline, set DN 230 hunt delay 175 incoming calls 174 member DN 171 moving members 172 no videophones 170 overflow set 177 paging 126 priority call 84 programming 169 queue time-out 177 removing members 171 rerouting to a Hunt Group 63 Rotary mode 174 Sequential mode 174 setting the name 178 simultaneous ring 174 temporarily leaving group 201 unassigning lines 173 use Do Not Disturb 201 using call forward 114 using ring again 85 where to use 169 hunt groups system monitoring 232 hybrid template M7208 158 M7310 lower buttons 155 M7324 buttons 157 T7208 158 T7316 buttons 152, 155 I In use 133, 260 In use SETNAME 143 Inactive feature 257 incoming call CLID display on busy 56 incoming calls 2-way DID 205 hunt groups 43 indicators 43 overflow routing 249 simultaneous ring 174