Nortel Modular Ics 6.1 System Coordinator Guide

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To turn a Service on:
1. Enter the appropriate feature code from a control 
telephone.
2. For Restriction and Routing service you have to enter the 
System Coordinator or Basic password.
3. Press N E X T
 to move through the schedules until the display 
shows the version of the service you want to be turned on.
4. Press OK
 to select the setting, or press QUIT to exit the 
feature without making any changes.
To turn a Service off:
1. Enter the appropriate feature code from a control 
telephone.
2. For Restriction and Routing service you have to enter the 
System Coordinator or Basic password.
Viewing the active Services on a two-line display
When a Service is active, the control telephone display reads 
Services ON. 
1. Press LIST
. The display shows the first active Service and 
the schedule that is in use.
2. If there are several active Services, press N EXT
 to see them 
all.
Do not confuse activating Normal service with 
canceling a Service.
Setting a Service to Normal is not the same as 
canceling a Service using a feature code. If you set 
the Service to Normal, the normal version of a 
Service overrides any automatic schedule and 
remains in effect until you manually cancel it. If you 
cancel the Service, you return to the automatic 
schedule. 
						

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3. Press EXIT to exit the feature.
Viewing the active Services on a one-line display
1. Press ²¡àâ. The display shows the first active 
Service.
2. Press £ to move through the active schedule.
3. Press ¨ to exit.
Displays
You are viewing the active Services. Press 
£ or NEXT to see  the other active 
Services. Press 
¨ or EXIT to quit.
The name of the current Restriction 
service schedule displays. Press
 £ or 
NEXT
 to see the other Ringing service 
schedules. Press
 ³ or OK to select the 
desired schedule. 
You are viewing the active Services. Press 
£ or NEXT to see the other active 
Services. Press 
¨ or EXIT to quit.
The name of the current Ringing service 
schedule displays. Press
 £ or NEXT to see 
the other Ringing service schedules. Press
 
³
 or OK to select the desired schedule. 
You are viewing the active Services. Press 
£ or NEXT to see the other active 
Services. Press 
¨ or EXIT to quit.
The name of the current Routing service 
schedule displays. Press
 £ or N E X T to see 
the other Routing service schedules. Press
 
³
 or OK to select the desired schedule. 
Press ³ or OK to select this schedule, 
£ or  NEXT to see the next available 
schedule, or 
¨ or QUIT to exit. If you 
select this schedule, it is in effect until the 
next automatic schedule takes effect.
 Restr'n
EXIT NEXT
 Restr'n
QUIT OK NEXT
 Ringing
EXIT NEXT
 Ringing
QUIT OK NEXT
 Routing
EXIT NEXT
 Routing
QUIT OK NEXT
 until *
QUIT OK NEXT 
						

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Services that have been turned on automatically are indicated 
by an asterisk (*) before the name on the display. You can 
neither manually activate nor cancel automatically-scheduled 
services, although you can override them by manually turning 
on another schedule.
The control telephone can override Services that are turned on 
and off according to a schedule at any time by entering a 
Services feature code, and then selecting a different schedule. 
This override remains in effect until it is canceled. If you select 
a schedule with an asterisk (*), the next automatic service 
schedule comes into effect at the programmed time. 
Direct-dial calls to a direct-dial telephone ring at the extra-dial 
telephone only when you enter the Ringing service feature 
code (²¡àÚ) at that direct-dial telephone. Note that 
only the extra-dial telephone is activated, not the actual 
Ringing service. This is the case unless that direct-dial 
telephone is a control telephone. The extra-dial telephone is 
designated by your installer or customer service 
representative.
You have entered the Show Services 
feature code and there is no active 
Service.
There is a Service active in your system. 
Press 
¥ or LIST to view the active 
Services.
For other displays, see Common feature displays on page 257.
Tip - Norstar provides six service schedules named Night, 
Lunch, Evening, Sched 4, Sched 5, and Sched 6. Your installer 
or customer service representative can change these names to 
suit your business.
No services ON
Services ON
LIST 
						

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Using passwords
Your passwords prevent unauthorized or unintentional 
changes to your Norstar system. To keep your telephone 
service secure, distribute the password only to selected 
personnel or make use of the basic password described below. 
Record your password in a secure place and change it 
periodically.
If you forget the administration or basic passwords, you 
cannot do any programming. Call your customer service 
representative to assign a new password.
The password is a one to six-digit number. It is advised to 
make your password at least six digits long for security 
reasons. If you press CHANGE
 but do not enter a new password, 
the existing password is erased. Anyone can then access 
programming without a password.
The default System Coordinator password is , 
which is the same as ÛÜßÝß.
One password cannot be a subset of another one. For example, 
you cannot have 123 and 12345.
Using a Basic password
In addition to a System Coordinator password, there is a Basic 
password. This allows you to delegate some of the duties of 
being a system coordinator to someone else without allowing 
access to sensitive programming. 
The default Basic password is  or 
ÛÛàÝÛ. 
						

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You can enter the Basic password after the following feature 
codes:
²¥¥ èêäå to access User Preferences 
² ¥¥æé÷ä to change the system time and 
date
Because the Basic password can be used to change the time, 
you should give it out with care and change it when necessary, 
for example, when an employee leaves the company. If 
restrictions, routing or other services operate on a schedule, 
changing the time can allow someone to bypass the 
programming. 
Registration password
The Registration password is used to control the registration of 
Companion portables to the Norstar system. See the Modular 
ICS Companion System Coordinator Guide for more 
information.
Changing passwords
You need the programming template found at the front of this 
guide. See Getting started with Norstar on page 13 for more 
information.
1. Press ²¥¥ÛßßÜÝÝ.
2. Press ÛÜßÝß (the default System Coordinator 
password).
3. Press ‘ four times. Passwords displays.
4. Press ≠. Call Log pswds displays.
5. Press ‘ until you see Progrming pswds ˆ.
6. Press ≠. Sys Admin: displays. 
						

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7. Press ‘ until you see the name of the password 
you want to change.
8. Use ≠, CHANGE
 and the dialpad to enter the new 
password. Press OK
 to accept the new password.
You cannot erase or eliminate the ability to program 
passwords. 
Clearing a Call Log password
If an individual has forgotten their Call Log password, you can 
clear it in programming. The individual can then enter a new 
password from his or her telephone. 
You need the programming template found at the front of this 
guide. See Getting started with Norstar on page 13 for more 
information.
1. Press ²¥¥ÛßßÜÝÝ.
2. Press ÛÜßÝß (the default System Coordinator 
password).
3. Press ‘ four times. Passwords displays.
4. Press ≠. Call Log pswds displays.
5. Press ≠ and enter the internal telephone number 
of the telephone where you want to clear the Call Log 
password.
6. Press ≠, then press CLR
 to clear the password 
after the Log pswd: prompt. 
						

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Hospitality passwords
There are two passwords within the Hospitality feature. One 
provides secure access to the administration set for 
programming the service, and one provides secure access to a 
room condition setting from each room set for housekeeping 
staff.
Desk pswd
Change this administration password frequently, to maintain 
security.
At Hospitality:
1. Press ≠. Desk pswd: displays. (default is 4667)
2. Press CHANGE
. New pswd: displays
3. Enter a new password, then press OK
.
Cond pswd
Change this password frequently, to maintain security.
At Hospitality:
1. Press ≠. Desk pswd: displays.
2. Press ‘. Cond pswd:None displays.
3. Press CHANGE
. New pswd: displays
4. Enter a new password, then press OK
. 
						

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Silent Monitor password
Users must enter a password when they use ²¥ÞÞâ 
to monitor Hunt group calls.
It is advisable to change this password frequently.
At SM Passwd (default: 745368 (SILENT)):
1. Press CHANGE
. 
New pswd: displays
2. Use the keypad to enter a new password.
3. Press OK
.
Using special telephones
Direct-dial 
You can reach the direct-dial telephone by dialing a single 
digit. The direct-dial telephone is usually in a central location, 
such as at the desk of an administrative assistant or attendant. 
You can have up to five direct-dial telephones for your Norstar 
system. It is usually the prime telephone or the central 
answering position (CAP).
The direct-dial telephone can send up to 30 messages and can 
invoke Services to activate the extra-dial telephone.
You cannot forward calls to a direct-dial telephone that is 
outside your Norstar system. See Making changes to Call 
Forward No Answer on page 37.
Note:  ISDN terminals cannot use the Direct-Dial digit to 
reach a Direct-Dial set. 
						

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Changing the direct-dial telephone assignments
Your installer or customer service representative sets up the 
direct-dial telephone.
You can change which direct-dial telephone a telephone is 
assigned to, or assign it no direct-dial telephone. 
You need the programming template found at the front of this 
guide. See Getting started with Norstar on page 13 for more 
information.
1. Press ²¥¥ÛßßÜÝÝ.
2. Press ÛÜßÝß (the default System Coordinator 
password).
3. Press ≠ at Terminals&Sets.
4. Enter the internal number of the telephone you want to 
program and press ≠. The display reads 
Capabilities.
5. Press ≠.
6. Press ‘ until the display reads D-Dial.
7. Press CHANGE
 to select  Set1, Set2, Set3, Set4, Set5 or 
None.
Any number of telephones can be assigned to call the 
direct-dial telephone.
Tip  - The digit you dial in order to get the direct-dial 
telephone to ring can be programmed by your installer or 
customer service representative.
The Norstar system cannot verify that the number you assign as 
an external direct-dial telephone is valid. Check the number 
before assigning it as a direct-dial telephone, and call the 
direct-dial telephone after you’ve assigned it in order to test it.  
						

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Hotline
A hotline telephone calls a preset internal or external 
telephone number when you pick up the receiver (or press the 
handsfree button).
Bypassing a Hotline
Press a line button, or use the Pre-Dial or the Automatic Dial 
feature before you pick up the receiver or press the  handsfree 
button on a hotline telephone. See the Telephone Feature Card 
or see Changing how you dial your calls on page 82.
Making a telephone a hotline telephone
You can set up a telephone as a hotline. 
You need the programming template found at the front of this 
guide. See Getting started with Norstar on page 13 for more 
information.
1. Press ²¥¥ÛßßÜÝÝ.
2. Press ÛÜßÝß (the default System Coordinator 
password).
3. Press ≠ at Terminals&Sets.
Tip -  Label the telephone to inform anyone using it that 
Hotline is active.
Tip - A Hunt Group set DN can be specified as a Hotline 
telephone. For more information about Hunt Groups, see 
Programming Hunt Groups on page 169.