Nortel Modular Ics 6.1 System Coordinator Guide
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Frequently used programming operations / 41 P0603535 02 Modular ICS 6.1 System Coordinator Guide For more information about Call Forward and similar settings, see Forwarding your calls to another Norstar telephone on page 113. What would you like to do next? Some of the most common programming tasks are listed below. For a comprehensive list of settings and instructions, see either the Table of Contents or the Index. Press ≠. Press ≠. Press ‘ twice. Press CHANGE to turn the feature on. A second press turns it off again. Press ¨ to end your session. Press ‘ to continue programming capabilities for this telephone, or press – three times to return to the Terminals and Sets heading. Redirect calls coming in on a line.See Turning on Line Redirection on page 118. Allow individuals to answer calls that are ringing at another telephone.See Picking up a call ringing at another telephone on page 59. Assign telephones to different zones for paging.See Paging on page 125. Turn the night service on and off.See Making additional telephones ring on page 217. 225:225 FIND Capabilitiesˆ Fwd no answerˆ DND on Busy:N CHANGE DND on Busy:Y CHANGE End of session
42 / Frequently used programming operations Modular ICS 6.1 System Coordinator Guide P0603535 02 Use a Basic password so others can take care of programming such as changing user speed dials, changing names, and changing the time and date.See Using passwords on page 224.
P0603535 02 Modular ICS 6.1 System Coordinator Guide Answering calls Answering calls in Hunt Groups Your Norstar system now allows you to establish Hunt Groups in your system. Hunt Groups are a group of Norstar set DNs that can be called by a single directory number. The Hunt Groups feature ensures calls are easily routed to the appropriate people. You can program: the members for a Hunt Group member position within a Hunt Group how calls are distributed how long a call spends looking for available members what happens if all members are busy For more information about Hunt Groups see Programming Hunt Groups on page 169. Answering an incoming call There are three indications of an incoming call: ringing, a line button flashing, and a message on the display. You do not necessarily receive all three indications for any particular call. For example, you may have a line that has been set up not to ring at your telephone. If so, you see only a flashing line button. There are many possible combinations, depending on how your system is set up. See Choosing a line using a line button on page 79 for more information on the use of lines. If you receive a priority call and your telephone has no free internal line buttons, you cannot transfer the priority call, you must accept or release it.
44 / Answering calls Modular ICS 6.1 System Coordinator Guide P0603535 02 Line buttons One line button for each line is assigned to your telephone. Press the line button to select the line you want to answer or use to make a call. Having several line buttons gives you immediate access to more than one line. The M7100 or T7100 sets have two intercom paths which are used instead of line buttons to answer and make calls. Each set can be assigned two lines. You can press ³ to switch between two calls, one active and one on hold. What line indicators mean ºFlashing on and off for equal lengths of timeThere is an incoming call on the line ºFlashing on and off more quicklyYou have placed a call on hold ºFlashing on for longer than offSomeone else has put a call on hold on that line ºOn, not flashingYou are connected to the call on that line or the line is in use elsewhere OffThe line is free The T7316E telephone displays a set of icons in place of flashing arrows when it is connected to a system with version 6.1 or newer software. If you connect a T7316E telephone to a system that is running version 6.0 or previous versions, the standard line indicators display. The KIM also displays some of these icons. Note that this piece of hardware is only supported by version 6.1 and later software. Active callThe line is active and/or you are connected to this telephone. RingingA call is coming into this line. HoldThe call on this line is on Hold at this telephone. ,
Answering calls / 45 P0603535 02 Modular ICS 6.1 System Coordinator Guide Rings you may hear Call forwardThe call on this line has been forwarded. Active buttonThe feature assigned to this button is active. Flash rate indicators for T7316E and KIM icons On, not flashingYou are connected to the call on that line or the line is in use elsewhere or the service indicated is active OffThe line is free Flashing on and off for equal lengths of timeExisting alert rate Flashing on and off more quickly (twinkle)I-hold Flashing on for longer than off (blink)U-hold A double beep every 10 secondsA call has been camped to your telephone. A long single ringThere is an external call on the line for you. A shorter double ringThere is an internal call on the line for you or a call is being transferred to you. A brief single ringA call is being redirected on one of your redirected lines. You cannot answer this call. Three beeps descending in toneYou are receiving a priority call.
46 / Answering calls Modular ICS 6.1 System Coordinator Guide P0603535 02 Sorting calls by distinctive ring patterns When lines, telephones and Hunt groups are configured on your system, they can be assigned one of four distinctive ring patterns (DRP). The default for all telephones is 1 and the default for lines and Hunt groups is None, which is the lowest priority. The highest priority is 4. Call ringing: When multiple calls are presented to the telephone, the call with the highest priority DRP setting will be the call that rings at the telephone. Call answering: When multiple calls are presented to a telephone, and the user picks up the handset, the call with the highest priority DRP setting is the call that is presented. Note: External calls always have a higher priority than internal calls. Note: If the ring type is changed on a telephone after the DRPs are set on the line, the line DRPs are overwritten by the telephone settings. If the DRPs are set for a line after telephone programming, then the telephone ring programming is overridden by the line DRP program. Refer to the Modular ICS 6.1 Installation Guide for information about setting distinctive ring for lines. If the call is to a Hunt group, and the Hunt group DRP is higher than the line DRP, the Hunt group DRP will take precedence within the Hunt group. Refer to Assigning a distinctive ring pattern to a Hunt Group on page 179.
Answering calls / 47 P0603535 02 Modular ICS 6.1 System Coordinator Guide Answering calls at a prime telephone Each line in a Norstar system can be assigned a prime telephone. Calls not answered at their normal destinations are transferred to the prime telephone. The prime telephone is usually the attendant’s telephone. The installer or customer service representative programs a prime telephone for a line. Displays The person at telephone 221 has forwarded a call to you using Do Not Disturb. The system has transferred a call to you from a telephone with Do Not Disturb turned on. Nobody answered this call so the system transferred it to you. Someone has camped, parked or transferred a call on line 001, but no one has answered it. Press CALLBACK or the line button to connect to the call. There is no telephone that can receive a call on line 001 so the system has transferred it to you. The call coming in on line 002 was intended for target line 157. Line 157 is busy, so the call has come to you. For other displays, see Common feature displays on page 257. DND from 221 DND transfer DRT Line001 Line001 callback CALLBACK Line001 to prime Line002>Line157
48 / Answering calls Modular ICS 6.1 System Coordinator Guide P0603535 02 Expanding telephone capacity You can add additional memory buttons to M7324 telephones using a CAP module and to T7316E telephones using a KIM (T24 key indicator module). If you add the modules without identifying them as CAPs (central answering positions) in programming, the user can program the module buttons as an expanded memory button set. However, if you want to designate one or more users to be central answering positions for your system, you can program the modules to support lines, and, in the case of the KIM, also multiple target lines and Hunt group appearances. This configuration of the KIM is called an eKIM. Both systems provide similar features and are programmed using the same headings. These configurations are briefly described in this section. For details about configuring the KIM as an eKIM, refer to the Modular ICS 6.1 Installer Guide. Using a CAP module A central answering position that uses a Norstar M7324 telephone and a CAP module is programmed as a CAP by your installer or customer service representative. You can have five CAPs in a Norstar Modular system. It is best if the CAP is the prime telephone and direct-dial telephone for the lines and telephones it serves. A CAP module is an add-on device that provides 48 extra memory or line buttons. You can connect one or two Norstar CAP modules to the telephone to increase the number of lines it can handle.
Answering calls / 49 P0603535 02 Modular ICS 6.1 System Coordinator Guide When a CAP module is first plugged into your telephone, some of the module buttons are already programmed to dial an internal number. Norstar M7324 set with added CAP module Customizing your CAP module If your installer has programmed the CAP module to be the central answering position for your system, you can move external lines onto the CAP module by using ²¥¡Ú. See Moving line buttons on page 161. Any of the buttons on your CAP module that do not select lines can be programmed to dial internal or external numbers automatically. You can program features onto CAP module buttons. See Time savers for making calls on page 87 and Customizing your telephone on page 145 for information on programming memory buttons. Buttons on a CAP module cannot be assigned as answer buttons. M7324 telephone CAP module
50 / Answering calls Modular ICS 6.1 System Coordinator Guide P0603535 02 Monitoring telephones with the CAP module The indicators ˆ beside internal autodial buttons on your CAP module show the status of Norstar telephones. The indicator is on when the telephone has: an active call Do Not Disturb turned on The indicator is off when a telephone has: no active call a call on hold and no other active call Using a KIM in a central answering position When you deploy a CAP consisting of a T7316E telephone and one or more KIMs, the modules can be configured as eKIMs by your installer. If you do not need lines or hunt group appearances on the KIMs, there is no requirement for any system configuration. This configuration of the KIM is called an ordinary KIM (OKIM) and you can install up to nine modules on a T7316. On all KIMs, at each telephone you can use the memory programming feature to: provide feature access (Refer to Programming a feature code onto a memory button on page 147 ) provide access to line pools (Refer to Programming a memory button with a line pool on page 81) Tip - You can send up to 30 messages from a CAP.