Nortel Modular Ics 6.1 Installer Guide
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Glossary / 631 P0603534 02Modular ICS 6.1 Installer Guide DISA DN, the caller hears stuttered dial tone and must enter a Class of Service password. Once the password is accepted, the caller hears system dial tone and can use Remote Access features. See Remote Access. Disconnect Supervision: A setting that enables the Norstar system to detect if an external caller hangs up. Once an external caller hangs up, the Norstar system can disconnect its line. Disconnect Supervision is enabled under Trunk/Line data in Lines programming. display: A liquid crystal display (LCD) on the telephone that guides you through feature operation and programming. display button: The Norstar M7310 telephone and M7324 telephone and the Business Series Terminal T7316 and T7316E are each equipped with three buttons located directly beneath the display. During feature operation or programming, some or all of these buttons may be used to provide further options. If an option is available, it is shown in the bottom row of the two-row display, directly above the corresponding display button. Display buttons are represented in this manual as underlined capital, such as OK. Distinctive ring: Lines, telephones, and hunt group DNs can be configured with a distinctive ring that also determines the priority of a call. DN: See Directory number. Do Not Disturb: ≤°fi A feature that stops calls from ringing at your telephone. Only Priority Calls will ring at your telephone. A line button will flash when you receive a call, but the call will not ring . DTMF: See Dual tone multifrequency. dual tone multifrequency: Two distinct telephone signaling tones used for dialing. DTI: See Digital Trunk Interface. E E&M/DISA Trunk Cartridge: The Trunk Cartridge that allows you to connect E&M trunks to the Norstar system. The E&M Trunk Cartridge also allows DISA access to the system by providing DTMF receivers for auto- answer trunks. Emergency 911 dialing: The capability to access a public emergency response system by dialing the digits 9-1-1. State and local requirements for support of Emergency 911 Dialing service by Customer Premises Equipment vary. Consult your local telecommunications service provider regarding compliance with applicable laws and regulations. emergency telephone: A single-line telephone, also referred to as a 500/2500 telephone, that becomes active when there is no power to the ICS. evening schedule: See Schedules, and Services. event message: Event messages are stored in the system log and displayed during a Maintenance session. They record a variety of events and activities in the Norstar system. exceptions: See Overrides. Expansion Cartridge: A cartridge that allows you to connect Trunk Modules and Station Modules to the ICS to expand system capacity for trunks and telephones. There are two Expansion Cartridges: a two-port Expansion Cartridge and a six-port Expansion Cartridge. (See also Combo Cartridge.)
632 / Glossary Modular ICS 6.1 Installer GuideP0603534 02 external call: A call to a destination outside the Norstar system. External Call Forward: See Line Redirection. external code: The number you dial to get an external line. By default it is 9, but this can be changed under Access codes in Sys prgrmmng. You do not always need an external code. It is primarily to support the M7100 and T7100 telephones, and single-line telephones using an Analog Terminal Adapter. external line: A line on your system telephone used for making calls to destinations outside the Norstar system. external music source: See Music source. external paging: A feature you can use to make voice announcements over an externally-mounted loudspeaker connected to the ICS. The external speaker is not a Norstar component and must be supplied by the customer. F feature button: Many Norstar features are invoked by pressing the Feature (≤) button followed by a feature code. The feature button is also used to exit a feature. Feature Cartridge: A replaceable cartridge containing the Norstar features. The Feature Cartridge is inserted into the ICS. feature code: A number that is used to activate a particular feature. Feature programming: ≤•‹ Allows you to program a feature code onto a memory button. Forward: See Call Forward. Full Autohold (on idle line): When this feature is on, if you select an available line and then do something that selects another line, the first line is put on hold. Full Autohold is enabled under Trunk/Line data in Lines programming. Full handsfree: See handsfree. G Ground Start trunk: Ground start trunks offer the same features as loop start trunks, but are used when the local service provider does not support disconnect supervision for the digital loop start trunks. By configuring lines as ground start, the system will be able to recognize when a call is released at the far end. Ground start trunks are provided only by a DTI. Group Listening: ≤°‚¤ A feature that allows you to have others in your office hear a caller through your telephone speaker. The caller hears you only when you speak into the receiver. They cannot hear other people in the office. You can cancel Group Listen for the current call. Group Listen is cancelled automatically when you hang up the Group Listen call. H Handsfree: A feature you can use to make calls without using the telephone receiver. Full Handsfree is activated under Capabilities in Terminals&Sets programming. When it is activated, a handsfree/mute button is automatically assigned to the telephone. Handsfree (HF) answerback: When activated, this feature automatically turns on the microphone at a telephone receiving a Voice Call so that the person receiving the call can respond without lifting the receiver. It is activated under Capabilities in Terminals&Sets programming.
Glossary / 633 P0603534 02Modular ICS 6.1 Installer Guide Handsfree/mute button: See handsfree. Hardware: A section in programming that shows what equipment has been installed in the ICS. This section is accessed by the installer. headset: A head-mounted or ear-mounted telephone receiver that is used instead of the hand-held receiver. Headsets are not Norstar components and must be supplied by the customer. Held (Line) Reminder: A system telephone rings and displays the message On hold: LINENAM when an external call has been placed on hold for a certain period of time. The Held Line Reminder feature and Remind delay are set under Feature settings in Sys prgrmmng. HF Answerback: See handsfree answerback. Hold button: ≥ This button is used to suspend calls so that the person using the telephone can perform another task without disconnecting the caller. Hook Switch Flash: See Link time. Host system signaling: (Also referred to as end-to-end signaling.) System telephones can access a remote system or dial a number on an alternate carrier by means of host feature activation, such as Link, Pause and Run/ Stop. Hospitality The Hospitality features allow business which use hospitality telephones, or room-based telephones, to control access, alarms, and maintenance duties through the telephones. Hotline: This feature automatically calls a pre-assigned number when the telephone receiver is lifted or the handsfree/mute button is pressed. A Hotline number can be an internal or external number. Hotline is assigned under Capabilities in Terminals&Sets programming. Hunt group: The hunt groups feature allows a group of sets to be called by a single directory number ensuring that calls are easily routed to the appropriate group. I I/C: An abbreviation of intercom. ICS (integrated communication system): The central hardware component in the Norstar system. The ICS has its own processor and memory, and provides a physical point of connection for the various types of devices, telephones, and expansion modules used in Norstar. The ICS can function on its own as a basic system (with 32 system telephones and up to 48 external lines), or with the addition of Trunk Modules (TM) that supports more external lines, or Station Modules (SM) that support more system telephones. Installer password: A one-to six- digit password that prevents unauthorized access to programming. The Installer password can be assigned and changed in Passwords programming. Integrated Services Digital Network (ISDN): A digital telephone service that allows for a combination voice and data connection over a single, high-speed connection. ISDN service can operate over the same copper twisted-pair telephone line as analog telephone service. intercom button: A button that provides access to internal lines used for calls within a Norstar system and access to external lines through a line pool or external code. A telephone may be
634 / Glossary Modular ICS 6.1 Installer GuideP0603534 02 assigned zero to eight Intercom buttons. This is done under Line access in Terminals&Sets programming. intercom keys: See Intercom button. internal line: A line on your telephone dedicated to making calls to destinations inside your Norstar system. An internal line may still connect you with an external caller if you use it to access a line pool or to pick up a call using Norstar call handling features such as Call Park or Call Pickup Directed. internal number: A number, also referred to as a Directory Number or DN, that identifies a Norstar telephone or device. internal user: Someone using a system telephone within a Norstar system. ISDN: See integrated services digital network. ISDN DN: A directory number (DN) used by ISDN terminal equipment connected to the ICS. The system uses a maximum of thirty ISDN DNs. ISDN Call Connection Limitation (ICCL) This feature piggybacks on the call initiation request and acts as a check at transit PBX points to prevent misconfigured routes or calls with errors from blocking channels. K Key indicator module (KIM) This hardware unit allows you to expand the receive capability of a T7316E telephone. The function of this module is similar to the central answering position (CAP) modules which attach to the M7324 telephones. Key service unit (KSU): See ICS. L Last Number Redial: ≤fi A feature that allows you to redial the last external number you dialed. Fixed line: A telecommunications line between two service points leased from a communications carrier for private use, usually incurring a monthly service rate. Fixed lines setting is used solely by data modules. Least cost routing: See Routing service. line: The complete path of a voice or data connection between one telephone (or other device) and another. Lines: A programming section that allows you to assign settings to each trunk and external line. Lines programming can be done by an Installer or a System Coordinator Plus. A System Coordinator can program the name of a line. Line number: A number that identifies an external line. The total number of lines depends on how many Trunk Modules are installed. Line Pool: ≤fl› A group of lines used for making external calls. Line pools provide an efficient way of giving a telephone access to external lines without taking up many line buttons. A line is assigned to be part of a line pool under Trunk/ Line data in Lines programming. Line Redirection: ≤°› A feature that allows you to redirect all calls on an incoming line to a destination outside the Norstar system. Once a line is redirected it cannot be answered within the Norstar system. The system may be set up to give a brief ring when a call comes in on a redirected line, under Capabilities in Terminals&Sets programming.
Glossary / 635 P0603534 02Modular ICS 6.1 Installer Guide This feature differs from Call Forward in two ways: It redirects only external calls, not internal calls, and it redirects calls to destinations outside the system. Call forward redirects calls only to destinations inside the Norstar system. See Call Forward. Link: ≤‡⁄ If your Norstar system is connected to a Private Branch Exchange (PBX), you can use a Link signal to access special features. The Link signal can also be included as part of a longer stored sequence on an External Autodial button or in a Speed Dial code. The Link symbol ( ¤) uses two of the 24 spaces in a dialing sequence. Long Tones: ≤°‚° A feature that allows you to control the length of a tone so that you can signal devices such as fax or answering machines which require tones longer than the standard 120 milliseconds. Loop Start Trunk Cartridge: The Trunk Cartridge that allows you to connect loop start trunks to the Norstar system. Lunch schedule: See Schedules, and Services. M M7000 telephone This telephone has a no display. It does have four memory buttons. (Note this telephone is only supported on systems running Profile 2, 3, or 4). M7100 telephone: A telephone with a single line display and one programmable memory button without an indicator. M7208 telephone: A telephone with a single-line display and eight programmable memory buttons with indicators.M7310 telephone: A telephone that has a two-line display, three display buttons, 10 programmable memory buttons with indicators, and 12 dual memory programmable buttons without indicators. An M7310 can be equipped with a Busy Lamp Field. M7324 telephone: A telephone with a two-line display, three display buttons, and 24 programmable memory buttons with indicators. An M7324 telephone can be equipped with a CAP module. Maintenance: A type of programming that is used to diagnose and repair problems in the Norstar system. Maintenance requires no programmable settings. Malicious Caller ID (MCID) This feature is a European ETSI-based network feature that allows a user to use ≤°·‡ record the caller information at the service provider. memory buttons: Buttons that can be programmed to dial frequently used features or numbers automatically. See M7100/T7100, M7208/T7208, M7310, T7316/T7316E, and M7324 telephone entries for their exact memory button configurations. MCDN: Meridian Customer Defined Network is a PRI SL-1 protocol that allows Norstar systems on a network with a Meridian system to share some Meridian call features. message: A feature that allows you to send a message to another Norstar user. The Message feature also allows you to know if you have any messages waiting and maintains a Message Waiting List to keep a record of your internal messages and your (external) voice mail messages. Message Waiting Indicator: PRI lines can provide the signal that cause the set to display a message-waiting message, or light a lamp on the set to
636 / Glossary Modular ICS 6.1 Installer GuideP0603534 02 indicate a voice message. If your system is serviced by a remote voice mail system from a third-party vendor, the Meridian attendant telephone uses the MIC/MCK buttons to activate the MWI lamp on telephones at other sites. Modular ICS NVRAM cartridge: A replaceable cartridge containing the Norstar features, commonly known as the Feature cartridge. The ICS NVRAM cartridge is inserted into the ICS. Modular ICS ROM software cartridge: A PCMCIA cartridge containing the Norstar NA-MICS 4.0 features. The ICS ROM software cartridge is inserted into the Modular ICS NVRAM cartridge. Module: A component of the Norstar 0X32 key system. Includes the Integrated Communication System, Trunk Module and Station Module. Module status: A heading in Maintenance programming that shows what types of Trunk Cartridges are connected and whether they’re busy, disabled, or malfunctioning. Monitoring See Silent Monitoring. Move Line buttons: ≤•°⁄ A feature that allows you to move assigned lines to different buttons (with indicators) on your telephone. Music source: A radio or other source of music can be connected to the Integrated Communication System to provide music for the Music on Hold and Background Music features. A music source is not part of the Norstar system and must be supplied by the customer. Multiple least cost routing (MLCR): This term refers to the ability to define more than one route for a destination code when schedules are used. The system will attempt each route in turn to find an available route before routing the call to overflow. N Names: Names can be assigned to System Speed Dial numbers, external lines, telephones, and service schedules. This is done in programming. You can use up to 16 characters to name a System Speed Dial number, and seven characters to name a telephone, line, or schedule. If a Name has not been assigned, the line number or DN will appear on the display instead of a name. Network Call Diversion (NCD) Norstar Network Call Diversion (NCD) is a network function that allows forwarding and redirection of calls outside the Norstar network when using an ETSI ISDN line. Functionality is similar to that of External Call Forward (ECF). Network DN: A number supplied by the ISDN network service provider for ISDN terminal equipment. Night schedule: See Schedules, and Services. NT1 (Network termination type 1): A device used to connect the U interface of a service provider and the S or T interface (customer equipment). The Modular ICS can act as an NT1 when equipped with a BRI-U2 or BRI-U4 Card. O On hold: A setting, programmed under Feature settings in Sys prgrmmng, that controls whether external callers hear music, periodic tones, or silence when they are placed on hold. OPS: Off premise station. OPX: Off premise set.
Glossary / 637 P0603534 02Modular ICS 6.1 Installer Guide overlay: See Programming overlay. overflow: A setting in Routing Service that allows users to decide what path an outgoing call will take if all the lines used in a particular route are in use when the call is made. Overlap dialing: This feature allows you to turn off enbloc dialing for ETSI PRI lines (profile 2, only) to enable the telephone submit a series of numbers for a PRI pool, then to receive a dial tone from the PRI line before the final call numbers are dialed. Overrides: One component of a restriction filter. Overrides are numbers you can dial even if they are forbidden by a more general restriction. See Restrictions. P Page: ≤fl‚ A feature you can use to make announcements over the Norstar system. You can make page announcements over the telephone speakers and/or external speakers. Page Time out: A setting that controls how long a Page Announcement can last. It can be assigned under Feature settings in Sys prgrmmng. Page zone: An area in the office that receives internal page announcements independently of the rest of the office. Each page zone is identified by a number. Telephones are assigned to page zones under Capabilities in Terminals&Sets programming. Park prefix: See Call park prefix. Park timeout: The time before an unanswered parked call is routed back to the telephone that parked it. Park timeout is configured under Feature settings in Sys prgrmmng. Password: A password is a specific sequence of digits that you enter to gain access to Norstar programming, to override dialing restrictions, or to use remote access with DISA. Passwords: A programming section that allows you to assign or change COS passwords, Call log passwords, or any of the programming passwords. Under Passwords programming, you can only modify the passwords for your level of programming. Pause: ≤‡° A feature that enters a 1.5-second delay in a dialing sequence on an external line. This is often required for signaling remote devices, such as answering machines, or when reaching through to PBX features or host systems. The Pause symbol (›) uses one of the 24 spaces in a dialing sequence. For pulse dialing, • inserts a 1.5 second pause into the dialing sequence. PBX: private branch exchange. Pickup Group: ≤‡fi A telephone can be placed into one of nine call pickup groups. A call ringing at a telephone within a pickup group can be picked up at any other telephone within the same pickup group. A telephone is assigned to a pickup group under Capabilities in Terminals&Sets programming. Pool: See Line pool. portable telephone: See Companion portable telephone Pre-dial: A feature that allows you to enter a number and check it on your telephone display before it is actually dialed. If the number is incorrect, you can edit it. The number is dialed only when you pick up the receiver or select a line. Primary Rate Interface (PRI): An ISDN interface which uses
638 / Glossary Modular ICS 6.1 Installer GuideP0603534 02 23 B channels and a D channel (23B+D). Prime line: The line on your telephone that is automatically selected when you lift the receiver, press the handsfree/mute button or use an external dialing feature. A Prime Line is assigned to a telephone under Line access in Terminals&Sets programming. Prime Set (prime telephone): A telephone that provides backup answering for incoming calls on external lines. The prime telephone for a line will ring for any unanswered calls on that line. A prime telephone is assigned to a line under Trunk/Line data in Lines programming. Priority Call: ≤fl· If you get a busy signal when you call someone in your office, you can interrupt them for an urgent call. This feature is enabled for a telephone under Capabilities in Terminals&Sets programming. Privacy: This feature determines whether a Norstar user may select a line in use at another telephone and join an established call. Privacy is enabled under Trunk/Line data in Lines programming, but can be turned on and off by users during individual calls. Private line: See Private to. Private network: A telephone network consisting of owned or leased telephone lines used to connect different offices of an organization independently of the public network. Private Network Identifier (PNI) this is an identifying digit or set of digits assigned to each system in a private network with a Meridian system. These codes are provided by the Meridian system administrator when the node is brought on to the network.Private to: Allows you to select the telephone that will use the line exclusively. The line cannot appear on any other telephone, except the prime telephone for that line. Private lines cannot be placed into line pools. Private lines are assigned under Trunk/Line data in Lines programming. Programmed release: ≤•°· A feature that performs the function of the ® button in a programmed dialing sequence. programming: Setting the way the Norstar system will work. Programming includes system-wide settings and individual telephone and line settings. programming overlay: A paper template that is placed over the four memory buttons with indicators on the M7310, T7316, T7316E or M7324 telephone during programming. The overlay labels indicate the special function that each of the four buttons takes on in programming. public line: An external line that can be assigned to any telephone and to many telephones. A line is assigned as Public under Trunk/Line data in Lines programming. public network: The regular telephone network that connects most homes and businesses. Public Safety Answering Point (PSAP): This is the first point of contact a caller reaches after dialing 911. pulse/tone dialing: An external line setting for pulse or tone dialing. Pulse is the traditional method of dialing used by rotary-dial or push- button single-line telephones. Tone dialing allows telephones to communicate with other devices such as answering machines.
Glossary / 639 P0603534 02Modular ICS 6.1 Installer Guide Tone dialing is required to access the features that PBX systems may offer or to use another Norstar system remotely. R recall: See Link time. receiver: The handset of a telephone. receiver card: An abbreviated list of system feature codes that is stored under the telephone receiver. The card is found on a perforated sheet that comes with a system telephone. Regression Code: Restores the previous system security number so that previously applied UTAM Activation Codes and Portable Credit Codes can be reentered to restore full system operation. Also required in cases of system recovery. This code cannot be reused. Remind delay: A feature that causes a telephone to beep and display the message On hold: LINENAM when a call has been on hold for a programmable period of time. This period is the Remind delay. Remote access: The ability to dial into a Norstar system from outside the system and make use of selected Norstar features. The lines, features, and dialing capabilities available to a remote user are determined by the Class of Service. If the remote access line is answered with DISA, the user must enter a Class of Service password to gain access to the Norstar system features. remote access dial restriction: See Remote restriction. Remote capability: A subset of Norstar features that are available to users connected through remote access. Remote monitoring: A feature that allows an off-site technician with a PC call in and troubleshoot your system through the built-in modem. Remote paging: This feature allows remote users to use the Norstar paging feature. Access to this feature is governed by the Class of Service for the call. See Remote Access and Class of Service. Remote restriction: A restriction filter applied to a line in order to control which digits can be dialed during an incoming remote access call. It is the equivalent of a set filter for a remote user. remote user: Someone who calls into a Norstar system from a telephone outside that system and uses Norstar features or lines. See Remote Access. Restriction filter: Through a combination of restrictions and overrides, restriction filters prevent certain telephone numbers or feature codes from being dialed. Restriction filters can be applied to lines, sets, specific lines on a set, and to Class of Service passwords. The Norstar system can handle up to 100 restriction filters. Restriction service: A Services section that allows you to assign alternate dialing filters to lines, telephones, lines on a particular telephone, and alternate remote filters to lines at specified times of the day and on specified days. restrictions: One component of a Dialing filter. Restrictions are numbers you cannot dial when that dialing filter is in effect. See Exceptions. Ring Again: ≤¤ A feature that can be used when you cant get through to someone on your Norstar system because their telephone is busy or there is no answer. Ring Again instructs the Norstar system to inform you when they hang up or next use their telephone.
640 / Glossary Modular ICS 6.1 Installer GuideP0603534 02 ring group: A setting under Services that allows you to assign a number of different telephones to ring during one of the schedules.Up to 20 ring groups can be programmed by an installer or a system coordinator plus. ring type: ≤•fl A feature that allows you to select one of four distinctive rings for your telephone. ring volume: ≤•°‚ A feature that allows you to set the volume at which your telephone rings. ringing service: A Services section that allows you to make additional telephones ring at specified times of the day and on specified days. Rls button: Ends a call in the same way that hanging up the receiver does. The Release button may also be used to end programming, Maintenance sessions, and feature operations. Routing: See Routing service. Routing service: A programming section that allows outgoing calls to be directed automatically based on the numbers a caller dials. For Norstar systems linked in a network, routing can create a transparent or coordinated dialing plan. It can also be used to direct calls to the least expensive lines according to a Services schedule (sometimes called least cost routing). Run/Stop: ≤•· A feature that creates a break point in a programmed external dialing sequence. When you press a programmed key, the system dials the number up to the run/ stop. When you press it again, the system dials the digits following the run/ stop.S S loop: A type of loop provided by a BRI-ST Card. It connects the ICS to ISDN terminal equipment which uses an S interface. SAPS: See station auxiliary power supply. Saved Number Redial: ≤fl‡ A feature that allows you to save the number of the external call you are on (providing you dialed the call) so that you can call it again later. Schedules: Any of six different sets of services that can be applied to your Norstar system. A schedule can be activated manually from a control telephone or activated automatically at specified times. See also Services. Selective line redirection: See Line Redirection. Service modes See Services. Service Profile Identifier: See SPID. Services: A programming section that allows you to assign which telephones ring, which restrictions apply, and which call routing is used during any of six different schedules. There are three services: Ringing service, Restriction service and Routing service, all found in Services programming. set: A telephone. Set Copy: A programming section that allows you to copy programmable settings from one telephone to another of the same type. Set Copy provides two options: duplicating System Data and User Data, or duplicating System Data only. Set Copy does not provide the same copy capability as COPY, which is more selective of the settings that can be duplicated.