Nortel Modular Ics 6.1 Installer Guide
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Network evt log / 531 P0603534 02Modular ICS 6.1 Installer Guide Network evt log The Network evt log keeps a record of events and alarms that are specific to the T1 network interface. You can: • check the items in the log • erase the log • check when each item in the log occurred The Network evt log holds a maximum of 20 items. Erase the log after dealing with all the items. Checking the items in the logInstaller password required Start with Sys admin log on the display: 1. Press ‘. Network evt log displays. 2. Press ≠. Items in log: displays. If there is no log entry, the display reads Items in log:0. 3. Press ‘ or “. The display shows a log item. 4. Write down the item on the Network event log record. 5. Repeat steps 3 and 4 until you have recorded all the items. Checking the current alarm Start with the Items in log: on the display. 1. Press ALARM . The display shows an alarm code if there is a current alarm. 2. Press OK to return to Items in log:.
532 / Network evt log Modular ICS 6.1 Installer GuideP0603534 02 Erasing the log Start with Items in log: on the display. 1. Press ERASE . The display shows Erase log?. 2. Press YES . If no new items have been added since the list was entered, the display shows Log erased. If new items have been added since the list was entered, the display briefly reads Cancld-new items and returns to the display Items in log:. 3. Press – to return to Network evt log. Checking when each item in the log occurred Start with any display showing a log item: 1. Press TIME . The display shows the date and time. 2. Write down the date and time on the Network event log record.
Alarm codes / 533 P0603534 02Modular ICS 6.1 Installer Guide Alarm codes The Norstar ICS system generates alarm codes after system disconnections or after certain anomalies in system operation. All alarm codes appear at the Alarm telephone and in the System test log of a Maintenance session. For a more complete description of alarm and event codes, consult your technical support representative. The following figure shows an alarm code appearing on a Norstar Alarm telephone display. Tips - The Alarm telephone is assigned in Featr settings of system programming. Alarms have a higher severity than events. Attend to alarm codes before event messages. Alarm code information that is specific to Companion components is included in the Modular ICS Companion Installer Guide. Alarm 5-2-03 Time ClearAlarm message Display button labels Display button
534 / Alarm codes Modular ICS 6.1 Installer GuideP0603534 02 If you see an alarm code 1. Write the alarm code on the Sys test log record. 2. Determine the cause of the alarm from the following table. 3. Follow Alarm troubleshooting on page 537. 4. Press TIME to see when the alarm occurred. 5. Press CLEAR to clear the alarm. An alarm code may not be displayed until two minutes after it has been triggered. If the ICS is powered off when the alarm is triggered, the alarm code is not displayed until two minutes after the ICS is powered on. For a complete list of Norstar alarms, refer to the Norstar Alarm & Event Code Manual. Displays Example displayMeaning Possible causes Alarm: 10All ICS devices disconnected.The last device on Norstar bus 1 (port numbers 101-124) has been removed. A 25-pair cable was disconnected from the ICS. There is an internal ICS fault.
Alarm codes / 535 P0603534 02Modular ICS 6.1 Installer Guide Alarm: 37 ABBC DD An error has occurred in the download of a protocol to a BRI Card. A: the maintenance index of the BRI BB: a code describing the nature of the error C: the current download state DD (appears when the error is limited to one protocol): the two- character product identifier of the protocolThe BRI Card is not properly installed. Alarm: 40 Alarm: 41 Alarm: 42 Alarm: 43 Alarm: 44 Alarm: 45 Alarm: 46 Alarm: 47There is a problem with the T1 signalThe cable connecting the DTI to the network termination point or external CSU is disconnected. There is a problem with the T1 signal from the network. Alarm: 50 XAll devices on SM disconnected.The last device on Norstar bus X (port numbers X01-X16) has been removed. The 25-pair cable was disconnected from the SM. The fiber cable from the SM to the ICS is disconnected. The SM was powered down. Alarm: 51 XTrunk Module disconnected.All Trunk Cartridges are disconnected from the TM on DS-30 port X. The TM was powered down. The fiber cable from the TM to the ICS is disconnected. Example displayMeaning Possible causes
536 / Alarm codes Modular ICS 6.1 Installer GuideP0603534 02 X = DS-30 port numbers, Y = Trunk Cartridge number (numbered from left to right), and Z = Trunk port number Alarm: 52 X YTC disconnected from TM Trunk Cartridge Y on DS-30 port X is disconnected from the TM. Alarm: 61 X YIncompatible Trunk CartridgeTrunk Cartridge Y on DS-30 port X cannot operate with the Trunk type assigned to it in Configuration. Alarm: 62 X YUnsupported Auto-answer setting (Loop Start TCs)Trunk Cartridge X on DS-30 port Y does not support the auto-answer setting. Alarm: 63 ZNo available DTMF receiversDTMF receivers are busy, not working properly, or have not been installed. Alarm: 68-ZA device has been connected to a port which is not available for the device type.Power down the system and disconnect the device from the port identified. Reconnect it to a valid port. Alarm: 76 XData Module disconnected.The Data Module is disconnected from the DM on DS-30 port X. The DM was powered down. The fiber cable from the DM to the ICS is disconnected. Example displayMeaning Possible causes
Alarm codes / 537 P0603534 02Modular ICS 6.1 Installer Guide Alarm troubleshooting Refer to the previous table before following these procedures. Alarm: 10 1. Check to see if there is a device connected to the ICS (that has a port number beginning with the number 1). 2. If there are no devices connected to the ICS, connect one and then press CLEAR . 3. If there are any devices connected to the ICS, check all the wiring associated with the devices. 4. Refer to Problems with BRI service on page 600. Alarm: 37 1. Check that the BRI Card is properly installed. 2. Remove and re-install the BRI Card. 3. If the alarm persists, replace the BRI Card with another BRI Card of the same type. Alarm: 40 to Alarm: 47 1. Check the System Network evt log for events in the range 315-336 to verify the frequency of the alarms. 2. Refer to Digital Trunk Interface trouble on page 597.
538 / Alarm codes Modular ICS 6.1 Installer GuideP0603534 02 Alarm: 50-X 1. Check that there is a device connected to the Station Module, which has a port number beginning with a number from three to eight. 2. If there are no devices connected to the Station Module, connect one and then press CLEAR . 3. If there are any devices connected to the Station Module, check all the wiring associated with the devices. 4. Refer to Data Module down on page 605. Alarm: 51-X 1. Check the wiring from the ICS to the TM. 2. Refer to Problems with trunk cartridges service on page 596. Alarm: 52-X-Y 1. Follow the procedure in Problems with trunk cartridges service on page 596. 2. If the problem persists, replace Trunk Cartridge Y on DS-30 port X. Refer to the previous table for the definition of X and Y. Alarm: 61-X-Y 1. Check that the proper Trunk Cartridges are inserted in the proper slots of the ICS or Trunk Module. 2. Enter programming and look under the Trk/Line data heading. Check that the Trunk Cartridge type is correctly configured.
Alarm codes / 539 P0603534 02Modular ICS 6.1 Installer Guide Check that the Trunk mode and Answer mode settings do not conflict for every line connected to Trunk Cartridge Y. If Trunk mode is set to unsupervised, Answer mode must be set to manual. OR Install a Trunk Cartridge in slot Y that matches the type of trunk you have configured. Alarm: 62-X-Y 1. Check that the proper Trunk Cartridges are inserted in the proper slots of the Trunk Module. 2. Enter programming and look under the Trk/Line data heading. Check that the Trunk mode and Answer mode settings do not conflict for every line connected to Trunk Cartridge Y. If Trunk mode is set to unsupervised, Answer mode must be set to manual. Alarm: 63-Z 1. Check that you have the required E&M Trunk Cartridges. There should be a maximum of one for every two auto-answer loop start lines installed in a Trunk Module. 2. Enter programming and look under the Trk/Line data heading. Check that the Answer mode is correct for all the loop start lines. 3. Make sure that all of your E&M trunks installed in a Trunk Module are configured as E&M or DTMF, whichever applies, so that the system knows the receivers are there.
540 / Alarm codes Modular ICS 6.1 Installer GuideP0603534 02 4. If the problem persists, an E&M Trunk Cartridge may be malfunctioning. Replace one E&M Trunk Cartridge at a time until the problem is resolved. Alarm 68-Z 1. Locate the device(s) connected to port(s) not available for that device type. 2. Power down the system. 3. Disconnect the device from the port identified. 4. Reconnect it to a valid port. Alarm 75 1. Check the connection to your ISDN service provider. Alarm: 76-X 1. Check the wiring from the ICS to the DM. 2. Refer to Problems with trunk cartridges service on page 596. 3. Refer to Data Module down on page 605.