Nortel Modular Ics 6.1 Installer Guide

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• The DN number range for hunt groups is 707 to 736. 
• If you want your central answering position to display 
Hunt Group appearances in order to monitor activity, the 
CAP must be a member of the hunt group. Hunt group 
appearances can be moved to CAPs using extended key 
indicator modules (eKIMs) with ≤•°⁄. Refer to 
CAP/KIM assign on page 435.
• If any of the telephones you want to add to the hunt group 
have lines assigned that are the same as the hunt group, 
remove the line from the telephone before assigning it to 
the hunt group.
Hunt groups can be programmed under System prgrming.
1. Press ≠. The display shows Hunt groups.
2. Press ≠. The display shows Show group:.
3. Enter the hunt group number you want to program (1-30).
4. Press ≠. The display shows Member DNs:.
5. Press ≠. The display shows the members for that 
group.
6. Press ADD
 to add a member or press REMOVE to remove a 
member from the group.
7. Select Appr&Ring, Appr only, or Ring only for the hunt 
group member. See Appearances on page 327.
Note:  Fixed external cadencing is provided for all external 
hunt group calls regardless of whether or not they have 
been answered and transferred.
Tip - You must program the DNs for telephones you want to 
use for hunt group members outside the hunt group DN range. 
						

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Moving members of a group
Member order within a hunt group is important. The member 
order determines how a call is routed through a hunt group.
1. Press MOVE
 to move an existing member to another place 
within the hunt group.The display shows the member 
number followed by an arrow.
2. Enter the new position number for the telephone.
Assigning or unassigning lines to a group
To avoid delayed ring transfer of external hunt group calls to 
a prime set, ensure that the hunt group prime line is set to 
None.
A line can only be assigned to one hunt group.
1. When the display shows Member DNs:.
2. Press ‘. The display shows Line assignment.
3. Press ≠. The display shows Show line:.
4. Enter the line number you want to program, press SCAN
 to 
go the first line assigned to this group, or press LIST
 to go 
to the first line in the system.
5. Press CHANGE
 to program the line as Unassigned or 
Assigned.
*HGnn* means the line is assigned to another hunt group. 
						

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Setting the distribution mode
There are three modes of call distribution:
•Broadcast — rings each telephone in the group 
simultaneously. Calls are handled one at a time, other calls 
are queued. As soon as a call is picked up, the call next in 
the queue is presented to the hunt group without waiting 
for queue timeout. 
•Sequential — starts the call at the first telephone in the 
hunt group. Distribution is complete when the first free 
telephone is found. This telephone is the only one that 
rings for this call. Simultaneous calls can be presented. 
Distribution is order based, so ensure your hunt group 
members are listed in priority. Refer to Moving members 
of a group on page 412 and Setting the hunt delay on page 
414.
•Rotary — the call starts at the telephone after the one 
which last answered a call. Distribution is complete when 
the next free telephone is found. Simultaneous calls can be 
presented. Distribution is order based, but this mode 
ensures that all members of the group are receiving calls, 
rather than one person receiving the majority of calls. 
Refer also to Setting the hunt delay on page 414.
When the display shows Member DNs:.
1. Press ‘ until the display shows Mode:. 
2. Press CHANGE
 to set the mode: Broadcast, Sequential, 
Rotary. 
If a hunt group has available agents but nobody answers the 
call, the call is routed according to what is set in the Busy line 
setting. Refer to Programming busy line setting on page 414,. 
						

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Setting the hunt delay
This setting allows you to program the number of rings the 
system permits at a hunt group telephone before moving on to 
the next telephone in the hunt group. This display only shows 
if the distribution mode is set to sequential or rotary.
1. When the display shows Member DNs:.
2. Press ‘ until the display shows Hunt delay:. 
3. Press CHANGE
 to select the setting: 1, 2, 3, 4, 5, 6, 7, 8, 9, 
10.
Programming busy line setting
There are three routing options if all agents are busy:
•BusyTone—the caller gets a busy tone for PRI or BRI, 
otherwise the telephone rings back.
•Overflow—the call is routed to an overflow position. You 
cannot use overflow if the overflow DN is a 
hunt group DN.
•Queue—the call stays in the system for a period of time. 
Within this period of time, the call will be presented to an 
agent if one becomes available. When the time-out occurs, 
the call will be presented to an overflow position.
1. When the display shows Member DNs:.
2. Press ‘ until the display shows If busy:. 
3. Press CHANGE
 to set the mode: BusyTone, Overflow, 
Queue. 
						

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Programming the queue timeout
This setting allows you to program the number of seconds a 
call will remain in the hunt group queue before it is also routed 
to the overflow position.
1. When the display shows Member DNs:.
2. Press ‘ until the display shows Q Timeout:. 
3. Press CHANGE
 to set the queue timeout: 15, 30, 45, 60, 
120 or 180.
Programming the overflow set
This setting allows you to indicate a telephone to which the 
hunt group calls will be routed when the queue is full. 
• If the overflow telephone is not a hunt group member, the 
call ceases to be a hunt group call once it transfers. 
• If the overflow telephone is a hunt group member, the call 
is treated as a new call and goes to the bottom of the queue.
The assigned overflow position can also can be a DN number 
associated with a voice mailbox.
1. When the display shows Member DNs:.
2. Press ‘ until the display shows Overflow:. 
3. Press CHANGE
 to change the overflow position.
4. Enter the new overflow set or mailbox number. 
						

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Setting the Hunt group name
This setting allows you to program the hunt group function 
name, such as Service or Sales. The name can be up to seven 
characters in length.
1. When the display shows Member DNs:.
2. Press ‘ until the display shows Name:. 
3. Press CHANGE
.
4. Use the dialpad to enter the name of the hunt group.
5. Press ‘ to store the name.
Allowing/disallowing an auxiliary ringer
This setting allows you to allow/disallow an external ringer to 
sound when a call comes in for a specific hunt group. If you 
allow this service, you must have an auxiliary ringer properly 
installed on your system. Refer to Auxiliary ringer (customer 
supplied) on page 287.
1. When the display shows Member DNs:.
2. Press ‘ until the display shows Aux. Ringer:.
3. Press CHANGE
 to choose Y (yes) to turn the ringer on or 
N (No) to disallow an auxiliary ringer.
4. Press ® to exit or ‘ to continue programming.
Assigning a distinctive ring pattern to a Hunt Group
You can assign distinctive ring patterns to your Hunt Group so 
that calls can be rated in priority for the group.
These distinctive ring patterns have the same characteristics as 
for line and extension distinctive ring patterns. Refer to 
Programming distinctive ring patterns on page 366. 
						

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The Hunt Group distinctive ring pattern determines how a call 
will ring within the Hunt Group. If members of the group have 
ring patterns assigned to their telephones that are higher than 
the ring patterns of the incoming line or the Hunt Group, then 
the Hunt Group will use the ring of the corresponding member 
telephones. If the incoming call (line) has a higher ring pattern 
assigned, than the Hunt Group, the Hunt Group will ring with 
the line ring pattern.
1. Find the heading Hunt groups.
2. Press ≠ until the display shows Member extns:.
3. Press ‘ until the display shows 
Dstnct Ring:NONE.
4. Press CHANGE
 to toggle to the ring pattern number you 
want to assign to the Hunt group line. (None, 2, 3, 4)
5. Press ® to exit or ‘ to continue programming.
Monitoring Hunt groups
You can set up your system to allow a number of two-line 
display telephones to be used as monitoring devices for hunt 
group members.
Using the various supervisory features you can determine:
• the number of monitoring telephones you will allow on the 
system (default: 5). Refer to “SM sets” on page 466.
• which telephones will be allowed to act as silent monitor 
supervisors. Refer to “Capabilities” on page 335 for 
information about designating two-line display telephones 
as supervisor telephones.
• whether there will be an indicator tone when the 
monitoring telephone breaks into a call. Refer to “Silent 
Monitor” on page 432. 
						

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• what password the supervisor will enter on the supervisory 
telephone to gain access to the Silent Monitoring feature 
(≤•fifi‚) (Default password: SILENT 
(745368)). Refer to “Silent Monitor password” on page 
407.
Refer to the Modular ICS System Coordinator Guide  for 
detailed information about using the feature and for 
descriptions of the display messages that occur during the 
process.
Change DNsInstaller password required
Change DNs allows you to change the directory number (DN) 
or internal number of a telephone.
1. Use ≠ and the dialpad to identify the DN you 
want to change. 
2. Use the dialpad to enter the new DN.
Changing DN locks programming session.
Changing an individual DN locks the 
programming session into the Change DNs 
programming mode. After you finish and press 
®, re-enter the programming access code and 
the Installer password to continue with other 
programming. 
Do not perform Startup again or all previous 
programming will be erased. 
						

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Featr settings
The following section describes how to configure features for 
individual telephones.
Backgrnd music
Background Music allows you to listen to music through your 
telephone speaker. A customer-supplied music source must be 
connected to the Integrated Communication System. 
Press CHANGE
 to select the setting: N (No) or Y (Yes).
Refer also to “External music source (customer supplied)” on 
page 288.
On hold
On hold allows you to choose what a caller hears on an 
external line when the line has been put on hold. 
Press CHANGE
 to select the setting: Tones, Music, or Silence.
•Tones provides a periodic tone.
•Music provides any signal from a source such as a radio 
connected to the ICS.
•Silence provides no audio feedback.
Receiver volume
Receiver volume allows you to specify whether the volume 
level of a handset receiver or headset will return to the system 
default level when a call is ended or put on hold, or whether 
the volume will remain at the level set at the individual 
telephone.  
						

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Use ≠ and CHANGE to select either: Use sys volume 
or Use set volume.
This feature is not available on some older telephones.
Camp timeout
Camp timeout delay allows you to assign the number of 
seconds before an unanswered camped call is returned to the 
telephone which camped the call.
Press CHANGE
 to select the setting: 30, 45, 60, 90, 120, 150, 
or 180 seconds.
Park timeout
Park timeout allows you to assign the number of seconds 
before a parked call on an external line returns to the 
originating telephone. 
Press CHANGE
 to select the setting: 30, 45, 60, 90, 120, 150, 
180, 300, or 600 seconds.
Park mode
The Call Park feature allows you to suspend a call. The call 
can then be retrieved at any system telephone by entering the 
unique retrieval code. Park Mode is the setting which 
determines how a retrieval code is assigned to parked calls.
Press CHANGE
 to select the way that the system will choose a 
Call Park code: Lowest or Cycle.
• When set to Lowest, the system will choose the lowest 
code that is available when the call is parked.