Nortel Modular Ics 6.1 Installer Guide

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Services
Using Services, you can control three types of service using 
the time of day and the day of week:
• alternate call ringing, see page 375
• alternate dialing restrictions, see page 379
• alternate call routing, see page 379
You can customize services in general under Common 
Settings. Refer to Common settings on page 372.
Within each type of service, you can customize six schedules.
For example, you may want to combine alternate call ringing 
with alternate dialing restrictions for lunchtime, evenings, and 
weekends (Schedules 1, 2, and 3). Then you may want to run 
alternate call routing using three separate schedules.
Tips - Once you have programmed the different services 
and schedules, you can turn each of the services on separately. 
For example, the Night schedule might control both Ringing 
service and Restriction service. But you can turn on just the 
Ringing service part of the Night schedule if you wish.
You can activate the services from the designated control 
telephone for each Norstar telephone and line in your system. 
You can have one control telephone for the whole system, or 
different control telephones for different Norstar telephones 
and lines.
If you want to have several services active at the same time, 
simply program them on for the same schedule. 
						

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Common settings
Services share the settings for control telephones, schedule 
names, and schedule times.
Control sets
A control telephone turns Services on and off for the lines and/
or telephones assigned to it. You can assign several control 
telephones for your system. 
A control telephone for lines controls Ringing service, 
Restriction service and Routing service for its assigned lines.
A control telephone for telephones controls Restriction service 
and Routing service for its assigned telephones. Assign a 
control telephone for each external line and telephone.
Use ≠,  ‘, CHANGE
 and the dialpad to 
program the internal number of the control telephone for each 
line and each telephone.
Control set configurations for both lines and telephones can be 
copied from one set/line to another set/line or to a range of 
sets/lines, or to all sets/lines, using the COPY
 softkey. 
Tips - External lines and telephones must be programmed 
with a control telephone to use the three kinds of Services. You 
can assign a control telephone to more than one external line 
or telephone, but a line or telephone cannot be assigned to 
more than one control telephone. 
One recommendation is to have one control telephone for all 
lines and a different control telephone for all telephones. 
						

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Schedule names
The schedule name is shown on the display of the control 
telephone when the schedule is turned on. It identifies the 
active schedule.
Use ≠,  ‘, and CHANGE
 and the dialpad to 
program the name.
Schedule times
Schedule start and stop times are set at times you are most 
likely to want each service to be active.
Use ≠,  ‘, and CHANGE
 and the dialpad to 
program the start and stop times for each schedule, on each 
day. 
Tips - A service can be turned on manually or 
automatically for all external lines and telephones controlled 
by a given control telephone, but you cannot combine 
schedules. In other words, a service can only be active as 
normal service or one of the six schedules at any one time. You 
can have several schedules active, as long as they are using 
different services.
The default control telephone for all lines and telephones is 
221 (for systems with three-digit DNs).
Tips - The default names of the six possible schedules are 
only suggestions and may be changed to any other name. 
A schedule name can be one to seven characters long. It is 
recommended that you reserve certain schedules (4, 5, and 6) 
exclusively for alternate call routing (Routing service).  
						

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Default schedule times
ScheduleStart timeStop time
Schedule 1: Night23:0007:00
Schedule 2: Evening17:0023:00
Schedule 3: Lunch12:0013:00
Schedule 4: Sched 400:0000:00
Schedule 5: Sched 500:0000:00
Schedule 6: Sched 600:0000:00
Tips - It is only necessary to program start and stop times 
for schedules that are activated automatically. See the 
instructions with Ringing service for information on 
activating schedules.
The time may be entered in either 12 or 24-hour format. If the 
display is in English, and the hour entered is less than 13, the 
display prompts you to specify AM or PM.
If you assign identical start and stop times for a schedule, for 
example, 04:00 start and 04:00 stop, the schedule is in effect 
all day. The only exception to this is a start and stop time of 
00:00. In that case the schedule is off for the day.
You may assign overlapping times. For example, if schedule 1 
is assigned from 9:00 am to 4:00 pm, and schedule 2 is 
assigned from 1:00 pm to 5:00 pm, then the start time of the 
second schedule is treated as a stop time for the first schedule.
Tips - This is also true if two schedules have the same 
start time but different stop times. In that case, the stop time 
of the shorter schedule is treated as the start time of the longer 
schedule.
If one schedule starts and stops within the times of another 
schedule, the first service temporarily ends when the second 
service starts. The first service then resumes when the second 
service has ended.
Some schedules start and stop at the same times each day. Use 
COPY
 to copy the start and stop times from one day to the next. 
						

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Ringing service
At certain times or in certain situations, you may want 
additional telephones to begin ringing for incoming lines. The 
most common use of this feature is when a security desk 
telephone begins to ring for incoming lines after 5:00 p.m., a 
practice often called night service. 
These features are programmed under Ringing service.
Ringing groups
Ringing groups allows you to define groups of extended 
ringing sets. A group can be assigned to any line for any of the 
schedules. You can create up to 100 ringing groups composed 
of up to 30 sets for each ringing group. 
To define a ringing group use ≠ and enter the number 
of the group you want to program (01-100). 
Once you define a ringing group, the display will prompt you 
to enter the number of the telephone you want to assign to this 
ringing group. You can use SCAN
 to display the sets that are 
assigned to the ringing group.
Start and stop times cannot span days.
When you program a schedule to start in the 
evening and stop in the morning, it does not carry 
over into the next day. For example, if you 
program Night service for Friday (22:00 to 06:00), 
the system turns on Night service from midnight 
to 6 am on Friday, and then again from 10 pm to 
midnight on Friday. 
						

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Sched:Night
Indicate how Ringing service should be activated for each of 
the schedules.
Service
Use ≠ and CHANGE
 to change the setting for each 
schedule to : Off, Auto, or Manual.
Off — prevents the service from being activated.
Auto — allows you to program a start and stop time for a 
service. You will be prompted to enter start and stop times.
You can still start and stop the service by entering the 
appropriate Services feature code at a control telephone.
Manual — allows you to turn the service on and off at any time 
from a control telephone using the Ringing service feature 
code.
Trunk answer
Trunk answer allows you to answer, from any telephone, an 
external call that is ringing at another telephone in your office. 
This is useful if the other telephones have not been assigned 
the same lines as the telephone you are using to answer the 
call.
Press CHANGE
 to select the setting: Y (Yes) or N (No).
Tips - You can assign any telephone on the Norstar system 
to a ringing group. The assigned control set for each schedule 
is added to each ringing group.
A telephone can belong to more than one ringing group.  
						

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ExtraDial telephone
ExtraDial telephone allows you to assign an additional 
direct-dial telephone in the Norstar system for each schedule 
you use.
Use CHANGE
 and the dialpad to enter the internal number of the 
extradial telephone.
Line settings
The ring groups and auxiliary ringer for Ringing service is 
programmed for each line individually.
Ringing group
You can assign a predefined ringing group to a line for each 
schedule. See Ringing groups on page 375 to create groups of 
extra ringing telephones.
Use the dialpad to enter the line number to see which ringing 
group is assigned to the line. 
To choose a different ringing group assignment, press CHANGE
 
and enter the new ringing group number (01-100)
Tip - You can change the Trunk Answer setting only if 
Ringing service is set to Manual or Automatic.
Tip - The extradial telephone is activated during a schedule 
by entering the Ringing service feature code from a direct-dial 
telephone. This does not activate the Ringing service unless 
the direct-dial telephone is also a control telephone. 
						

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Aux. ringer
Indicate whether the auxiliary ringer, if installed, also rings 
when Ringing service is on. 
Press CHANGE
 to select either: Y (Yes) or N (No).
Tip - Only one ringing group can be assigned to a line for 
each schedule. To combine groups of ringing telephones, you 
must create a new ringing group which contains all the 
telephones you want to ring and assign the group to the line.
Tips - The default ringing telephone is 221 (for systems 
with a DN length of 3). This means that all lines ring at 
telephone 221 when Ringing service is on.
You can use COPY
 and the dialpad to copy Ringing set and 
Auxiliary ringer programming from one line to another.
If you have an auxiliary ringer programmed to ring for calls 
on an external line, and you transfer a call on that line without 
announcing the transfer, the auxiliary ringer will ring for the 
call transfer. 
						

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Restrn service
These settings indicate how the alternate dialing restrictions 
should be activated for each of the schedules.
Use ≠ and CHANGE
 to change the setting for each 
schedule: Off, Automatic, or Manual.
For information about using schedules, refer to the Modular 
ICS 6.1 System Coordinator Guide.
See Ringing service on page 375 for descriptions of the three 
activation settings.
See Restrictions under both Terminals&Sets and Lines 
to assign dialing restrictions for telephones, lines and remote 
users to the schedules.
Routing service
The programming for routing decides what path an outgoing 
call takes using the digits that are dialed. It is sometimes called 
Automatic Route Selection (ARS).
When you select an internal line and dial, the numbers you 
enter are checked against the routing tables. If the number you 
dialed starts with a destination code, the system uses the line 
pool and dials out digits specified by the route assigned to that 
destination code, and then dials the rest of the number that you 
dialed.
Tips - A schedule must be active for overflow routing to be 
in effect. Overflow routing is not available in normal mode. 
You must create an overflow route to be used with each 
destination code. In this way, every route used with a 
scheduled mode that has overflow service must have an 
alternate route in normal service. 
						

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Routing service replaces a number of tasks that otherwise have 
to be done manually, including:
• entering a line pool code
• dialing an access code for a long distance carrier
• deciding which line pool to use according to the time and 
day
The installer can set up routing to take advantage of any leased 
or discounted routes using information supplied by the 
customer. The system itself cannot tell which lines are cheaper 
to use.
For Call by Call service selection (PRI only), the installer 
defines destination codes for various call types over PRI lines 
(e.g. Foreign Exchange, Tie Trunk, and OUTWATS). This 
information is then recorded in the routing and dialing plan 
section of the Programming Record for the PRI-A pool (and 
PRI-B, PRI-C or PRI-D if there are two or more PRI cards).
The user simply dials a number via the intercom button 
without entering any special information. For more 
information see, Programming Call by Call service selection 
on page 460.
How to use routing to create a uniform dialing plan (UDP) or 
coordinated dialing plan (CDP) is explained in Dialing plans 
on page 102.
Plan your routing service before doing any 
programming.
Routing affects every call placed in the system 
and must be carefully planned to avoid conflicts 
and gaps in the programming. Use the tables in 
the Programming Record to design routes and 
destination codes, then check for potential 
problems before you start programming.