Nortel Modular Ics 6.1 Installer Guide

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maximum value for that service type or if they will use lines 
needed to maintain the minimum value of other service types.
The summation of the minimum values for incoming or 
outgoing PRI services cannot exceed the total number of lines 
in the PRI pool. 
The maximum value for an incoming or outgoing PRI service 
cannot exceed the total number of lines in the PRI pool. 
Programming Call by Call Limits
With the card set to PRI and the display showing System 
prgming.
1. Press ≠.The display shows Hunt groups. 
2. Press ‘ until the display shows CbC limits. 
3. Press ≠.The display shows the first pool (PRI-A, 
PRI-B, PRI-C, or PRI-D) that supports CbC routing. 
4. Press NEXT
 to show the other pool, if it is available. 
5. Press ≠.The display shows Service:. 
The service that is displayed depends upon the protocol. 
6. Press NEXT
 to select a different service. 
7. Press ≠. If it applies, the display shows 
Min incoming:2. 
8. Press CHANGE
 to enter a different number. 
9. Press ‘. If it applies, the display shows 
Max incoming:23. 
10. Press CHANGE
 to enter a different number. 
11. Press ‘. The display shows Min outgoing:4. 
12. Press CHANGE
 to enter a different number.  
						

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13. Press ‘. The display shows Max outgoing:23. 
14. Press CHANGE
 to enter a different number. 
Release ReasonsInstaller password required
This feature is useful for diagnostic purposes. It shows the 
reason why an ISDN call has been released. The Release 
Reason can be displayed as Simple or Detailed text. When the 
default None is selected, no release reasons appear on the set. 
Release Reasons can be programmed under System prgrming. 
With the display showing System prgming.
1. Press ‘ until the display shows 
Release reasons.
2. Press ≠. The display shows Text: None.
3. Select the text to be displayed as Simple or Detailed.
Note:  If you selected Simple text, press ‘ for Cause 
code. The Cause code is for diagnostics. Make sure it 
is set to N. 
						

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Programming Hospitality Services
The Hospitality heading accesses the settings for the room and 
alarm information.
With the display showing System prgming press ‘ 
until the display shows Hospitality.
Room/desk information
Use this setting to assign set DNs to a specific room.
1. At the Hospitality heading, press ≠. 
Room/desk info displays.
2. Press ‘. Show set: displays.
3. Enter a room set number or press LIST
 and press 
‘ until you find the DN of the set you want to 
assign to a room.
4. Press ≠. Room #:None displays.
5. Press CHANGE
 and enter the room number, then press OK to 
accept the change.
6. Repeat step 5 for all the sets you want to assign.
7. Press ‘. Adm pwd req’d:Y displays
8. Press CHANGE
 and choose Y or N, depending on your 
security requirements. 
						

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Call restrns
You can set up call restrictions based on room occupancy 
states. This setting affects the Room occupancy feature.
1. At the Hospitality heading, press ≠ . 
Room/desk info displays. 
2. Press ‘. Call restrns displays.
3. Press ≠. Vacant:00 displays.
4. Press CHANGE 
and enter the filter that defines the 
restrictions for your hospitality system. Refer to Filters on 
page 339
5. Repeat steps 2 and 3 for the other room occupancy states.
The table below shows an example of a call restrictions 
setup.
Room 
OccupancyFilter Description
Vacant 11 no calls allowed except 911
Basic 11 no calls allowed except 911 and internal 
extensions
Mid 12 no calls allowed except 911, 1800, 188 
and internal extensions
Full 13 no call restrictions 
						

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Setting Service times
You can set the time when occupied rooms change from 
Service done to Service required. This setting affects the 
Room condition feature.
1. At the Hospitality heading, press ≠ . 
Room/desk info displays. 
2. Press ‘ until Service time displays.
3. Press ≠. Hour: 00 displays.
4. Press CHANGE
 and enter the hour (00 to 23). 
If the number is less than 13, the display shows AM. Press 
CHANGE
 to select PM, if required. Press OK to accept.
5. Press ‘. Minutes: 00 displays.
6. Press CHANGE
 and enter the minutes (00 to 59).
Configuring alarms and expired alarms settings
Use this feature to create the alarm settings that will govern the 
alarm features for both the administrative and room sets.
1. At the Hospitality heading, press ≠ . 
Room/desk info displays. 
2. Press ‘ until Alarm displays.
3. Press ≠. Attn attempts:3 displays.
4. Press CHANGE
 until you find the number you want (1-5). 
5. Press ‘. Retry intrvl:4 displays.
6. Press CHANGE
 until you find the number you want 
(2, 4, 6, or 8). 
7. Press ‘. Attn duration: 15 displays. 
						

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8. Press CHANGE until you find the number of seconds you 
want (10, 15, 20, 30, 40, 50). 
9. Press ‘. Time format:12 hr displays.
10. Press CHANGE
 to choose either 12hr or 24hr. 
11. Press ‘. Expired alarms displays.
12. Press ≠. Notify set:None displays.
13. Press CHANGE
 to enter a set DN to be notified. 
14. Press ‘. Use tone: N displays.
15. Press CHANGE
 to choose either Y (yes) or N (no). 
SM sets
You can assign a maximum of 30 two-line display telephones 
to act as silent monitor telephones. These are the only 
telephones from which you can monitor Hunt group members 
with the silent monitoring feature.
1. At the System prgrming prompt, press ‘ until SM 
sets: displays.
2. Press CHANGE
 and enter the number of silent monitor 
telephones you want on your system. (Default: 5) 
						

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Network Services
The headings that appear under Network Services, depends on 
which profile the system is running. 
Profiles 2 allows ETSI line connections, therefore, systems 
running this profile may have access to the two ETSI features. 
The service provided on the line by your service provider 
determines if these features are available.
Profiles 1, 2, and 4 support MCDN over PRI SL-1 lines.
ETSI: Network diversion and MCIDInstaller password required
Note: Profile 2,only.
If you are using Profile 2 for your system, and your service 
provider supports the features, you can configure your ETSI 
PRI lines to allow network diversion and/or MCID recording.
To program these features:
1. With the display showing System prgming press 
‘ until the display shows Network Services.
2. Press ≠. ETSI displays.
3. Press ≠. Netwrk Redirection displays.
4. Press CHANGE
 to choose either Y (yes) or N (no).
5. Press ‘. The display shows MCID.
6. Press CHANGE
 to choose either Y (yes) or N (no).  
						

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Network Call Diversion
Norstar Network Call Diversion (NCD) is a network function 
that allows forwarding and redirection of calls outside the 
Norstar network when using an ETSI ISDN line. Functionality 
is similar to that of External Call Forward (ECF).
NCD redirects calls using the same line on which they arrive. 
Call forward is efficient since there is no need for additional 
outside lines.
Forwarding calls externally from an extension requires the 
user to enter either a Destination Code or Line Pool Access 
Code, and the number to which calls will be forwarded.
Examples of NCD include:
• redirecting all calls from an extension to a mobile phone
• forwarding calls to an external destination (rather than to 
voicemail), when an extension is busy or the user is 
unavailable.
Feature description
NCD is available only over ETSI ISDN lines. It can be 
invoked when calls are presented to Norstar/BST extensions 
over ISDN lines. The user must program the selected 
extension.
NCD is integrated with the following existing Norstar Call 
Forward features:
• Call Forward Unconditional (CFU)—implemented on 
Norstar Call Forward All Calls (CFAC) ≤›, and 
Selective Line Redirection (SLR) ≤ ° ›, also 
referred to as Line Redirection. This is programmable by 
the user.  
						

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• Call Forward on Busy (CFB)—implemented on Norstar 
Call Forward Busy.
• Call Forward on No Response (CFNR)—implemented on 
Norstar Call Forward No Answer.
Programming and restrictions
NCD features are accessed through existing Norstar features. 
Extensions requiring redirection must be programmed 
individually to either CFAC or SLR. CFB or CFNA must be 
set during programming. Allow redirect must be set to Yes 
for each extension, in Terminals&Extns/Capabilities.
Note:  Any other programming applied to specific lines and 
extensions take precedence, for example 
Restrictions(extns) under Terminals&Extns.
NCD is used as long as the affected lines are ETSI ISDN, and 
the affected DID lines are accessible via ISDN lines. Incoming 
calls are diverted back to the ISDN. If NCD fails due to 
network errors, ECF is invoked. If ECF cannot be executed, 
the incoming call is routed to the prime extension for the line.
An extension with CFB, CFNA and CFAC programmed will 
give priority to CFAC for diversion.
Selective Line Redirection
Selective Line Redirection (SLR), also referred to as Line 
Redirection, is enhanced for use with digital lines and operates 
in conjunction with NCD.
ATTENTION!
If a line is configured to appear on several extensions with 
redirection programmed, predicting which extension will divert 
the call is not possible. This should be considered during system 
configuration. 
						

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Diversion by SLR takes precedence over diversion by CFAC. 
An SLR line cannot be diverted by CFAC. If the call arrives 
on an extension with SLR programmed, a ring splash will 
sound (if programmed).
For information on SLR restrictions refer to Malicious call 
identification (MCID) on page 471. For information on 
redirecting lines see Line Redirection in the Modular ICS 
System Coordinator Guide.
Programming Extensions
The User Interface for programming NCD is the same as for 
ECF.
Different types of Call Forward are available depending on the 
extension being programmed. Programming an extension to 
forward calls externally requires the user to enter a destination 
code or line pool number, in addition to the external phone 
number. Therefore, care should be taken to identify your 
network line types and record the available codes and line 
pools.
Enhanced Caller ID
When a Norstar/BST extension which has Call Line Identifier 
(CLID) active receives a redirected call due to NCD, the user 
will see the DN for the Calling Number. This is followed by an 
arrow icon (>) and the redirecting number. This is displayed 
for as long as the call is active (alerting or answered) at that 
telephone.
If the alerting extension is not the CLID extension for that line, 
the line appearance can be pressed to briefly display the 
information. Pressing ≤°⁄⁄ or INFO
 while the call is 
active invokes Call Info. Call Info on DPNSS displays the 
redirecting number and the reason for the redirection.