NEC Neax 2400 Ipx Hotel Feature Programming Manual
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NEAX2400 IPX Hotel Feature Programming Manual NDA-24304, Issue 1Page 67 Busy Status - Hotel Attendant B-26 General Description (cont’d) 9. When the called station is engaged in a CO line call and when Central Office code is not assigned: 10. When the called station is engaged in a call with a Hotel Attendant, and specified Attendant Number (1 to 6 digits) is assigned: 11. When the called station is engaged in call with a Hotel Attendant, and Specified Attendant Number is not assigned: 12. For other status conditions: Operating Procedure To operate from the Hotel Console 1. The attendant dials a station number individually, or while holding a station/trunk. Receives busy tone or reorder tone according to the status of the called station. 2. The attendant presses theSTSkey. The current status of the called station displays on the console LCD. 3. The attendant presses theEXTkey. The console LCD returns to the previous display. 4. From the status described in either step 2 or 3, the attendant presses theCANCLkey. a.) The Attendant is connected to the original party. b.) The console LCD returns to the initial display. Service Conditions 1. BUSY STATUS DISPLAY - HOTEL ATTENDANT is available only for the Hotel Console. 2. This feature is available only when the called party is a Guest station. XXXX→RT:XX STA BUSY XXXX→ATT:XXX STA BUSY XXXX→ATN:X STA BUSY XXXX→BUSY STA BUSY
NEAX2400 IPX Hotel Feature Programming ManualPage 68NDA-24304, Issue 1 B-26 Busy Status - Hotel Attendant Assignment Procedure STEP CMND BIT EXPLANATION 1AHSY INDEX 109b 0Not used b 1 Charging Method of ATT (If No. 7 CCIS service is provided, “1” is must be assigned) 0 = “9” + “Trunk Number” 1 = Specific Attendant Number b 2When Administration or Guest stations dial the unused number or the dead level number 0/1 = -/The call is transferred to the Console automatically b 3Not used b 4 b5Busy Status Display - Hotel Attendant 0/1 = Out/In Service b 6Front Desk Terminal (FDT) keys 0/1 = Fixed/Flexible b 7Not used
NEAX2400 IPX Hotel Feature Programming Manual NDA-24304, Issue 1Page 69 Calendar Display C-19 C-19Calendar Display General Description A digital display indicating month, day, hour, and minute is provided on the Console. Operating Procedure Hour and minute information is constantly displayed. Month and day information is displayed only while key operations pertaining to hospitality services are not being performed. Service Conditions 1. Hour and minute display - (constant). Note:The Attendant Console clock reads 00:00 AM at midnight and 00:00 PM at noon. The Desk Console clock reads 00:00 AM at midnight and 12:00 PM at noon. 2. Month and day are displayed as shown below. a.) On the Attendant Console: b.) On the Desk Console: 3. The time indication can be corrected by use of the MAT command ATIM. Assignment Procedure None. Name MONTH XX DAY DAY OF WEEK Name HH:MM AM/PM MONTH XX DAY DAY OF WEEK
NEAX2400 IPX Hotel Feature Programming ManualPage 70NDA-24304, Issue 1 C-23 Check-In/Checkout C-23Check-In/Checkout General Description This service manages Vacant/Occupied status of each Guest room, and automatically restrict/cancel the restriction for such services as C.O. outgoing call, Automatic Wake-Up, etc. according to the present status of each Guest room. When CHECK-IN/CHECKOUT service is activated from the PMS terminal, the Console, or the Front Desk Terminal, the following operations occur: CHECK-IN: The services available at the Guest station are dependent upon the Guest station Class of Service (as defined by the CLASS OF SERVICE - INDIVIDUAL [C-15]). CHECKOUT: DO NOT DISTURB [D-11] - Reset ROOM CUTOFF [R-9] - Set MESSAGE WAITING [M-6] - Reset AUTOMATIC WAKE-UP [A-10] - Clear GUEST NAME DISPLAY D term[G-6D] - Clear GROUP SERVICE through PMS [G-4] - Reset Note:Features may be cleared from the PMS terminal depending on data assignment when PMS Model 60 is used. All data is cleared when the Console is used. Features may be cleared from the PMS terminal depending on code sent to the NEAX2400 IPX when PMS Model 90 or 120 is used. Operating Procedure Check-In from the Console or Front Desk Terminal 1. Press theCHK INkey. The associated lamp illuminates. 2. Dial the Guest room number. The Guest room number is displayed. 3. Press theENTERkey. The lamp flashes to confirm Check-In. 4. Press theEXITkey. The lamp and Guest room number are extinguished. Checkout from the Console or Front Desk Terminal 1. Press theCHK OUTkey. The associated lamp illuminates. 2. Dial the Guest room number. The Guest room number is displayed. 3. Press theENTERkey. The lamp flashes to confirm Checkout. 4. Press theEXITkey. The lamp and Guest room number are extinguished. Note 1:If an error is made in the course of key operations, press the CLEAR key and continue from Step 2 (station dialing). Note 2:When performing CHECK-IN/CHECKOUT for two or more Guests at the same time, follow Steps 1 through 3 for the first Guest. Follow Steps 2 and Step 3 only for the remaining Guests, then Step 4 to exit from the CHECK-IN/CHECKOUT mode. Service Conditions 1. When the PMS feature is in operation, the CHK IN/CHK OUT key does not function from the Console. CHECK-IN/CHECKOUT is activated by the PMS computer. 2. The CHK IN/CHK OUT key at the Front Desk Terminal is always operational. The Front Desk Terminal CHK IN/CHK OUT key can be used to unrestrict or restrict the Guests phones prior to Check-In/Out from the PMS terminals as a temporary CHECK-IN/OUT when the PMS terminals are overloaded.
NEAX2400 IPX Hotel Feature Programming Manual NDA-24304, Issue 1Page 71 Check-In/Checkout C-23 Assignment Procedure STEP CMND BIT EXPLANATION 1AHSY INDEX 403b 0 Processing when Checkout Result (Feature Code = 16, Function Code = 2) has been received from PMS. 0: Out status memory in Guest memory is cleared 1: All Guest memory is cleared b 1 Not used b 2 b3 b4 b5 b6 b7
NEAX2400 IPX Hotel Feature Programming ManualPage 72NDA-24304, Issue 1 C-32 Calling Station Number Display C-32Calling Station Number Display General Description This feature provides hospitality service stations (restaurant, valet, room service, etc.) and Guest stations with an LCD display of incoming calling number (Guest, Administration, OG, or IC trunk). This display flashes while the call is ringing, then appears steadily when the call is answered. D termmay be used for service stations. Operating Procedure 1. Incoming call to the prime line: a.) Automatically activates the CALLING NUMBER DISPLAY. 2. If a call terminates to another line appearing on the D term: a.) Press the ringing line button. The hospitality service station LCD will display: -OR- -OR- -OR- The Guest room station LCD will display: -OR- -OR-RMO XXXX (Time and Date) >>> RMS XXXX (Time and Date) >>> ADM XXXX (Time and Date) >>> HH:MM DDD (Time and Date) >>> HH:MM indicates lapsed time, DDD indicates trunk type (1-3 digits) ADM XXXX (Time and Date) >>> OPR (Time and Date) >>> DDD X (Time and Date) >>>
NEAX2400 IPX Hotel Feature Programming Manual NDA-24304, Issue 1Page 73 Calling Station Number Display C-32 Operating Procedure (cont’d) b.) Lift handset and answer the call. The display stops flashing. Service Conditions 1. When a call terminates to a line other than the prime line, the LCD displays the incoming station as determined by LINE PRESELECTION - Dterm[L-9D]. 2. LINE PRESELECTION - D term[L-9D] is governed by a timer. After the timer times out, the display returns to TIME DISPLAY - Dterm[T-18D]. 3. The display will show either RMO (Room Out) and the station number, or RMS (Room Stay) and the station number when connected to a Guest station, depending on the data sent from PMS. The display will show ADM (Administration) when connected to any station other than a Guest station. 4. The RMO, RMS, and ADM displays do not appear when calling between nodes of CCIS network. Assignment Procedure STEP CMND BIT EXPLANATION 1SYS1 ASYD INDEX 78b 0Calling and Intermediate Station Number indication (Dtermand Console) 0/1 = Out/In Service (Always assign “1”.) b 1Kind of Service Class indication (Dterm) 0/1 = Out/In Service (Always assign “1”.) b 2Not used b 3 b4Fixed “0” b 5Name Display Service 0/1 = Out/In Service b 6Not used b 7 HH:MM FX X (Time and Date) >>> HH:MM WATS X (Time and Date) >>> HH:MM TIE X (Time and Date) >>> HH:MM CCSA X (Time and Date) >>>
NEAX2400 IPX Hotel Feature Programming ManualPage 74NDA-24304, Issue 1 C-71 Called Number Display - Hotel Attendant Console C-71Called Number Display - Hotel Attendant Console General Description If a call is transferred to the Console as a result of the following features: DO NOT DISTURB [D-11] CALL FORWARDING - ALL CALLS [C-5] CALL FORWARDING - BUSY LINE [C-2] CALL FORWARDING - DONT ANSWER [C-3] CALL FORWARDING - INTERCEPT/ANNOUNCEMENT [C-25] Information pertaining to that station is displayed on the Console. The LCD displays on the Attendant Console and Desk Console are illustrated below. Figure 2 Display Area of Attendant Console and Desk Console Operating Procedure 1. The attendant answers an incoming call. The DEST lamp lights, and the called station number is displayed. 2. The attendant presses theSRCkey. The DEST lamp goes off, and the SRC lamp lights. Either the calling partys station number or the route/trunk number is displayed. Service Conditions 1. This feature is effective when a station-to-station call or a DID call has been routed to an Console as a result of DO NOT DISTURB [D-11], CALL FORWARDING - ALL CALLS [C-5], CALL FORWARDING - BUSY LINE [C-2], CALL FORWARDING - DONT ANSWER [C-3], or CALL FORWARDING - INTERCEPT/ANNOUNCEMENT [C-25], and is answered by the Attendant. The LCD on the Attendant Console displays as shown below: The LCD on the Desk Console displays as shown below: XX TN CLS STATION/TRUNK NO. ROOM INFORMATION LO RSC Calling Station Number Called Station Number and Called Station Room Status Information XXXX STATION WK TIME LANG. DD RC VIPMW OCPD NAME:STAY XXXX A0700 NAME STAY SRC TN:X CLS:X XXXX A0700 No. XXXX DD RCO MW OCPD
NEAX2400 IPX Hotel Feature Programming Manual NDA-24304, Issue 1Page 75 Called Number Display - Hotel Attendant Console C-71 Service Conditions (cont’d) 2. If the Attendant presses theSRCkey while the called station number is displayed, the display changes to the number of the calling party. The called station number cannot be displayed again. 3. While the called station number is displayed, the Attendant can transfer the call to a desired station by keying the destination number on the keypad. In this case, the called station number of that call cannot be displayed again. 4. While the called station number is displayed, the Attendant can place the call on hold by pressing the HOLD key. 5. While the called station number is displayed, the Attendant can set CALL PARK [C-29] service. The called station number cannot be displayed again. 6. The Attendant can override the busy Guest station by pressing the associated loop key or TKSL key. The called number and the associated station/route number are displayed on the Console. Note:This service is activated, depending on the hotel system parameters. Assignment Procedure CONNECTIONOVERRIDDEN PARTYCONSOLE KEY USEDCONSOLE DISPLAY STATION TRUNK NO. AREAROOM INFORMATION AREA Station A - Station B Station A LOOP Station B. No.Station A name and information Station A - Trunk A Station A LOOP Trunk A. No.Station A name and information Station A - Trunk A Trunk A TKSL Trunk A No.Station A name and information STEP CMND BIT EXPLANATION 1SYS1 ASYD INDEX 70b 0Called Number Display when Call Forwarding to Console 0/1 = Out/In Service b 1Flashing display of Line Lockout on Console BLF 0/1 = In/Out Service b 2Route No. Display on Console b 3 b4One digit dialing instead of SHF (DP TEL only) 0/1 = Not Required/Required b 5 Priority order for answering via ANSWER key 0 = Priority according to Type of Call 1 = Priority according to the order call termination b 6Announcement Trunks used for Delay Announcement - UCD service 0/1 = Common/per UCD group b 7 Send Warning Tone to interrupted parties when Executive Right-of-Way service in operation. 0/1 = Required/Not Required TN RT TRK b 3 0b2 0: RT TRK b 3 0b2 1:
NEAX2400 IPX Hotel Feature Programming ManualPage 76NDA-24304, Issue 1 C-71 Called Number Display - Hotel Attendant Console 2SYS1 ASYD INDEX 78b 0Calling and Intermediate Station Number indication (Dtermand Console) 0/1 = Out/In Service (Always assign “1”.) b 1Kind of Service Class indication (Dterm) 0/1 = Out/In Service (Always assign “1”.) b 2Not used b 3 b4Fixed “0” b 5Name Display Service 0/1 = Out/In Service b 6Not used b 7 3AHSY INDEX 110b 0 Room key Interface 0: Interface is absent (STAY/OUT is displayed) 1: Interface is present (Key status is displayed) b 1Hotel-ATT Guest Information Service 0/1 = Not Required/Required b 2Not used b 3Called Number Display on the Hotel Console 0/1 = Out/In Service b 4 Not used b5 b6 b7Guest Name Display-Dterm, Guest Information Display-Dterm/PMS Terminal 0/1 = Out/In Service STEP CMND BIT EXPLANATION