NEC Neax 2400 Ipx Hotel Feature Programming Manual

							NEAX2400 IPX Hotel Feature Programming Manual
NDA-24304, Issue 1Page 57
Automatic Wake-up - Hotel Attendant A-58
A-58Automatic Wake-up - Hotel Attendant
General Description
When AUTOMATIC WAKE-UP [A-10] is set to the Guest station with VIP status and it is time for the Guest to be
awakened, the call will ring the Console. When answered, the call is extended to the Guest. The Guest will be greeted
by the attendant rather than a recorded announcement.
Operating Procedure
To operate from the Console
1. On the Hotel Console, theWU(Wake-Up) lamp flashes and the bell rings at preset time.
2. Press theWUkey orANSWERkey.
Note 1The status of Guest station to be called appears on the display
of Console.
Note 2
3. Press theSTARTkey. Receive Ring Back Tone. The Station is rung. If a Dtermis used for a Guest station,
the LCD will display as follows:
4. Guest Station lifts the handset. Hotel Attendant informs Wake-Up time. If a D
termis used for a Guest
station, “WAKE UP” display goes out.
5. Press theRELEASEkey.
Note 1:If the Guest station concerned goes off hook while a call termination is being indicated at theWUkey, this
is processed as an answer to AUTOMATIC WAKE-UP [A-27], and AUTOMATIC WAKE-UP—HOTEL
ATTENDANT ASSISTANCE is cancelled.
Note 2:If the Guest station concerned goes off-hook after the Hotel Attendant presses theWUorANSWERkey,
but before pressing of theSTARTkey, the Hotel Attendant and the Guest station can communicate.
Note 3:VIP status is set via PMS at the time of CHECK-IN/CHECKOUT [C-23] or when room data is changed.
Service Conditions
1. The Service Conditions for setting and resetting AUTOMATIC WAKE-UP [A-10] also apply to
AUTOMATIC WAKE-UP - HOTEL ATTENDANT.
2. ATTENDANT CONSOLE WITH HOSPITALITY FUNCTIONS [A-47] and AUTOMATIC WAKE-UP
[A-10] must be provided.
3. If Wake-Up is set to a primary station of a SUITE ROOM SERVICE [S-75], the status is displayed on the
Direct Station Selection (DSS) keys. The Attendant may initiate ringing to all the phones in a suite by
pressing theSTARTkey, or to a specific phone by pressing the correspondingDSSkey.
4. If the Guest station goes off-hook after the Attendant presses theWKUPkey, but before the Attendant
presses theSTARTkey, the Guest and Attendant will be connected.
5. The NEAX2400 IPX reports the Wake-Up call as “called” at the time it rings in at theWKUPkey.
6. An incoming Wake-Up call to the Console that is not answered will not time out. The NEAX2400 IPX
will not divert unanswered Wake-Up calls to AUTOMATIC WAKE-UP [A-10]. AUTOMATIC WAKE-
UP [A-10], AUTOMATIC WAKE-UP - HOTEL ATTENDANT [A-58], and VIP Wake-Up are mutually
exclusive.
7. System audit shows “Attendant-called” when the Console rings for a Wake-Up call, and shows
“Attendant-answered” when the Attendant answers the call. Wake-up result is sent to PMS.WAKE UP
(Time and Date)
>>> 
						

							NEAX2400 IPX Hotel Feature Programming ManualPage 58NDA-24304, Issue 1
A-58 Automatic Wake-up - Hotel Attendant
Service Conditions (cont’d)
8. The console displays “ATC”, and no other result is sent to PMS when the Attendant answers the call.
9. Setting and cancelling WAKE-UP services are restricted from administration stations, the Console, the
PMS Terminal, a Front Desk Terminal, or predetermined Special Administration Station if the feature was
set by the Guest room station. These restrictions are programmable with the system data.
10. AUTOMATIC WAKE-UP [A-10] and WAKE-UP ANNOUNCEMENT - HEADSTART [W-2]
execution remain the same.
11. VIP Wake-Up Variation: Guest stations are given the VIP status via the PMS computer. When
AUTOMATIC WAKE-UP [A-10] is set to the VIP Guest station and it is time for the Guest to be
awakened, the call will ring the Console. When answered, the call is extended by the Attendant to the
Guest. The Guest will be greeted by the attendant rather than a recorded announcement.
a.) An incoming VIP Wake-Up call to the Console will ring up to three minutes. If the Attendant
does not answer after three minutes, the NEAX2400 IPX will divert the VIP Wake-Up to
AUTOMATIC WAKE-UP [A-10]. The service conditions of AUTOMATIC WAKE-UP [A-10]
will apply.
b.) VIP Wake-up processing can be cancelled by the Console.
c.) When the VIP Wake-Up is attempted for a Guest station, a station check at the Console for that
station will display CLD while the console rings. The Console displays ANSWER when the
Attendant is called.
d.) If the attendant detects an overload of incoming Hotel Attendant Assistance Wake-Up calls,
processing of the calls can be altered. The attendant seizes a loop and dials the Hotel Attendant
Assistance Wake-up cancel code. The calls will be handled as AUTOMATIC WAKE-UP [A-10]
calls. This ensures that the Guests are awakened in a timely manner. When the overload is
determined to be over, the Attendant seizes an idle loop and dials the Hotel Attendant Assistance
Wake-up reactivate code.
12. Automatic Wake-Up hotel attendant assistance overrides Do Not Disturb.
Assignment Procedure
STEP CMND BIT EXPLANATION
1SYS1
ASYD
INDEX
165b
0Port Number accommodating the Hotel Printer Command Service
b
1
b2
b31: Hotel Printer in service
b
4Automatic Wake-Up-Hotel Attendant Assistant
0/1 = Out/In Service
b
5Setting the priority for Guest Station in Automatic Wake-Up
0/1 = Out/In Service
b
6Wake-Up information (time, station number, etc.) printout
0/1 = Out/In Service
b
7Floor Service
0/1 = Out/In Service
b2b1b0b2b1b0
000= Port0 011 =Port3
001= Port1 100 =Port4
010= Port2 101 =Port5
11 0 = Port6
11 1 = Port7 
						

							NEAX2400 IPX Hotel Feature Programming Manual
NDA-24304, Issue 1Page 59
Automatic Wake-up - Hotel Attendant A-58
2AHSY
INDEX
184b
0
Not used b
1
b2
b3
b4
b5
b6Processing for “No Answer” at the Console in the case where Automatic Wake-Up
Attendant - Assistance service is provided.
b
7b6
0 0 Changeover to Automatic Wake-Up
0 1 No processing for “No Answer”
1 0 Call termination to Console is cancelled
1 1 All Wake-up calls are terminated to the Console
(including Automatic Wake-Up Call)
Note:
This data is effective when the Hotel Console operator does not answer
within 3 minutes after a call termination is indicated by the WU lamp on the
Hotel Console.
b7
STEP CMND EXPLANATION
3AANPAssign minimum necessary numbers of digits for the first number of the Automatic Wake-Up
service Access Code.
4 AASPAssign Wake-Up Call Changeover Access Code.
 Automatic Wake-Up→Automatic Wake-Up Hotel Attendant Assistance Stop
SID = 36, STATE = 38
 Automatic Wake-Up-Hotel Attendant Assistance→Automatic Wake-Up Hotel Attendant
Assistance Stop Cancel SID = 36, STATE = 39
5 AAKP Assign the WU (Wake-Up) key (FUNC = 7). STEP CMND BIT EXPLANATION 
						

							NEAX2400 IPX Hotel Feature Programming ManualPage 60NDA-24304, Issue 1
A-73 Automatic Multiple Attendant Recall
A-73Automatic Multiple Attendant Recall
General Description
This feature is a variation of the Automatic Recall feature of the NEAX2400 IPX. When the Attendant answers an
incoming trunk call, dials the station, and presses the RELEASE key, the automatic-recall timer is activated. The
dialed station rings, but if it is unanswered within the customer-defined recall time, the call is directed to all active
Attendants as an incoming call on the NANS (no answer) ICI key - the dialed station stops ringing at this point. If
there is no available Attendant, the call is directed to the Attendant who originally handled the call, and the dialed
station begins ringing again. It continues ringing until the incoming trunk is released.
Operating Procedure
1. The Attendant presses the incoming trunk call identification key or theANSWERkey when the call
waiting lamp is lit.
2. The Attendant dials the station number, then presses theRELEASEkey.
a.) The Automatic Recall timer is activated.
b.) The caller hears ringback tone while the called station rings, and the call remains in the Attendant
loop (i.e., the Attendant that answered the call can retrieve the call before the station answers or
before the recall time elapses).
3. If the station does not answer within the recall time, the NEAX2400 IPX releases the station. Any
Attendant can press theNANSkey and talk to the caller. The call rings on all active Attendants as a NANS
(no answer) call, and can be answered by any of the Attendants.
Note
4. If CALLED NUMBER DISPLAY - ATTENDANT [C-59] is activated:
a.) The unanswered station number is displayed as the destination, and the DEST lamp lights.
5. If the Attendant presses theSRCkey:
b.) The calling trunk number is displayed and the SRC lamp lights; the DEST lamp goes off.
Note:If the ATTENDANT LOOP RELEASE [A-6] is activated, the recall timer is fixed at 30 seconds.
Service Conditions
1. This feature is not available on a tenant basis, only on a system basis.
2. This feature only works on incoming trunk calls. Internal calls recall to the original Attendant.
3. This feature only applies when the automatic-recall timer elapses while timing a call to a ringing,
unanswered station. It does not apply to stations with ATTENDANT CAMP-ON [A-1] or CALL HOLD
[C-6].
4. AUTOMATIC MULTIPLE ATTENDANT RECALL can be used in conjunction with ATTENDANT
LOOP RELEASE [A-6]. When the programmable timer runs out, the call is directed to all attendants
without recalling on a specific Attendant loop.
5. This feature is not available for INCOMING C.O. CALLS TO TIE LINE CONNECTIONS [I-3].
6. This feature applies to both Guest and administration stations.
7. ATT peg count is increased by one when the call is redirected to the attendants.
8. A call record is not sent to SMDR until the call is answered by one of the attendants.
9. CALL FORWARDING - DONT ANSWER [C-3] supersedes this feature.
10. This feature can be used in conjunction with CALLED NUMBER DISPLAY - ATTENDANT [C-59]. If
CALLED NUMBER DISPLAY - ATTENDANT [C-59] is activated, the called station number is
displayed on the console when the Attendant answers. (The called number is displayed not only by
AUTOMATIC MULTIPLE ATTENDANT RECALL, but also by call forwarding to Attendant.) 
						

							NEAX2400 IPX Hotel Feature Programming Manual
NDA-24304, Issue 1Page 61
Automatic Multiple Attendant Recall A-73
Service Conditions (cont’d)
11. The “Called Number” displayed is the number of the station that is ringing when the attendant presses the
RELEASEkey. If the call has been forwarded, this number is not the same as the dialed number.
12. Automatic Multiple Attendant Recall is not available for calls transferred to stations over CCIS.
Assignment Procedure
STEP CMND BIT EXPLANATION
1SYS1
ASYD
INDEX
177b
0
Not used
b1
b2
b3
b4
b5
b6Guest answers camped-on call by switch hook flash
0/1 = Restricted/Allowed
b
7Console Multiple recall
0/1 = Out/In Service
2SYS1
ASYD
INDEX
145b
0Console Automatic Recall Timer:
Miscellaneous Timer Counter (MTC) is to be
assigned a value from 0 Hex to F Hex (0-15).This timer assigns the duration for
which a call being transferred to a
station from the attendant will ring
at the station before being recalled.
TimerValueSettingisMTCxTC
sec.
Note:
When this data is 00 Hex,
default data is
automatically set to 30
seconds.
b1
b2
b3
b4Timer Class (TC) must be assigned as “001”
TC = 001 means 8 sec. b5
b6
b7Console Automatic Recall Timer Value
0/1 = Ineffective/Effective 
						

							NEAX2400 IPX Hotel Feature Programming ManualPage 62NDA-24304, Issue 1
A-74 Answering Camp-On/Call Hold Calls By Switchhook Flash
A-74Answering Camp-On/Call Hold Calls By
Switchhook Flash
General Description
This feature allows a busy Guest station to answer a CAMP-ON or CALL HOLD call automatically by using switch
hook flash.
Operating Procedure
To answer a CAMP-ON call
1. The Attendant executes ATTENDANT CAMP-ON WITH TONE INDICATION [A-1]. A busy Guest
station user hears a camp-on tone indication.
2. If the camped-on station becomes idle:
a.) It is automatically rung and connected to the waiting trunk when the user answers. An alternative
is for camped on station to perform a switch hook flash.
3. When ANSWERING CAMP-ON/CALL HOLD CALLS BY SWITCH HOOK FLASH has been enabled
and the camped-on station performs a switch hook flash:
a.) The call in progress is placed in a CALL HOLD [C-6] state and the camped-on station is
connected to the CAMP-ON call. The station can then alternate between the two parties by
repeating the switch hook flash.
4. When ANSWERING CAMP-ON/CALL HOLD CALLS BY SWITCH HOOK FLASH has been
restricted:
a.) CALL HOLD [C-6] can be used to answer the CAMP-ON call.
To answer a CALL HOLD call
1. A station uses CALL HOLD [C-6]. The call is placed on hold.
2. The station initiates another call.
3. When the station becomes idle:
a.) It is automatically rung and the user is connected to the call on hold upon answer. The station
may also perform a switch hook flash to reconnect with the held call.
4. When this feature is enabled and the station performs a switch hook flash:
a.) The call in progress is automatically placed in a CALL HOLD [C-6] state and the original call is
reconnected. The station can then alternate between the two parties by repeating the switch hook
flash.
5. When this feature is restricted:
a.) CALL HOLD [C-6] can be used to place the second call on hold and return to the original call.
Service Conditions
1. This feature may be used to answer CAMP-ON calls by Administration Stations when FLASH BUTTON
-Dterm[F-3D] has been allowed. However, CALL WAITING - ANSWER - Dterm[C-27D] is the preferred
way for Administration Stations to answer CAMP-ON calls.
2. This feature may be used to answer CALL HOLD calls by Administration Stations when FLASH
BUTTON - D
term[F-3D] has been allowed. However, CALL HOLD - Dterm[C-6D] may be used as an
alternative.
3. The operating procedure for CALL HOLD [C-6] is replaced by this feature when SYS1, INDEX 177, Bit
6 is enabled. 
						

							NEAX2400 IPX Hotel Feature Programming Manual
NDA-24304, Issue 1Page 63
Answering Camp-On/Call Hold Calls By Switchhook Flash A-74
Service Conditions (cont’d)
4. The operating procedure for CALL HOLD - Dterm[C-6D] using FLASH BUTTON - Dterm[F-3D] is
replaced by this feature when enabled in system data.
5. The function of the TRANSFER key on the D
termdoes not change when this feature is enabled.
6. The limitations for ATTENDANT CAMP-ON WITH TONE INDICATION [A-1] and for CALL HOLD
[C-6] apply to this feature.
Assignment Procedure
STEP CMND BIT EXPLANATION
1SYS1
ASYD
INDEX
177b
0
Not used b
1
b2
b3
b4
b5
b6Guest answers camped-on call by switch hook flash
0/1 = Restricted/Allowed
b
7Attendant Multiple recall
0/1 = Out/In Service
2SYS2
ASYD
INDEX
0b
0Restriction Data of Station Busy Services can be designated as the table below:
R: Restricted A: Allowed b
1
b2Not used
b
3Attendant Override service
0/1 = Out/In Service
b4Busy Verification (Console)
0/1 = Out/In Service
b
5
Not used b6
b7
STEP CMND EXPLANATION
3 ASFCSFI 10 = RES = 1
SFI11=RES=1
B1B0CALL
BACKEXECUTIVE
RIGHT-OF-
WAYCALL
WAITING-
ORIGINATINGVOICE
CALL
(DTERM)MESSAGE
REMINDER
(DTERM)
00 R R R R R
01 A R A A A
10 R A A A A
11 A A A A A 
						

							NEAX2400 IPX Hotel Feature Programming ManualPage 64NDA-24304, Issue 1
A-75 Automated Guest Station Voice Mail Retrieval
A-75Automated Guest Station Voice Mail Retrieval
General Description
AUTOMATED GUEST STATION VOICE MAIL RETRIEVAL (VMR) is a feature that makes it easy for Guest
stations to retrieve voice mail. Guest stations dial a Voice Mail Retrieval (VMR) access code and a station password
for immediate message retrieval. The feature is customer-programmable to allow it to conform to the needs of any
voice mail system.
Operating Procedure
The voice mail facility must be set up as an administrative station.
1. The Guest sees that the Message Waiting Lamp on the Guest station is lit.
2. The Guest lifts the handset and dials the VMR access code. The Voice Mail System (VMS) answers, and
prompts the Guest for his password (if required).
3. The Guest enters the password. The VMS plays the messages.
Note:A Guest station can be provided with normal voice mail operating procedures or AUTOMATED GUEST
STATION VOICE MAIL RETRIEVAL at the discretion of the NEAX2400 IPX operator.
Service Conditions
1. This feature is not available when the Guest station has a party on hold. If a party is on hold, normal
operating procedures for voice mail access will be required. This procedure usually requires the dialing of
the station number and password, but read the appropriate voice mail manual for complete instructions.
2. Normal operating procedure should be used by the Console and the Administration Stations.
3. If a Guest does not listen to the messages before checking out, the messages must be removed by the Voice
Mail administrative terminal.
4. Access to voice mail is established by dialing a VMR access code, and internal dialing by the PBX of a
function code (limited to 2 digits plus a pause) and the station number (maximum of 5 digits). The order
will be dependent on the voice mail system. 
						

							NEAX2400 IPX Hotel Feature Programming Manual
NDA-24304, Issue 1Page 65
Automated Guest Station Voice Mail Retrieval A-75
Assignment Procedure
STEP CMND BIT EXPLANATION
1SYS1
ASYD
INDEX
252b
0~b7First set of digits
“0-9”, “A-E”, with “0” denotes end of data; “E” denotes
calling station.
A= 0 B = * C = #
D = 1 sec. delay 2SYS1
ASYD
INDEX
253b
0~b7Second set of
digits
3SYS1
ASYD
INDEX
254b
0~b7Third set of digits
4SYS1
ASYD
INDEX
255b
0~b7Fourthsetofdigits
STEP CMND EXPLANATION
5 ASFC0-15
SFI - 110 RES = 1 
						

							NEAX2400 IPX Hotel Feature Programming ManualPage 66NDA-24304, Issue 1
B-26 Busy Status - Hotel Attendant
B-26Busy Status - Hotel Attendant
General Description
When the Hotel Attendant calls a Guest station that is busy, BUSY STATUS DISPLAY - HOTEL ATTENDANT
causes the current status of the called Guest station to display in detail on the console LCD.
The following figures show the LCD displays for each status.
1. When the called station receives dial tone (off-hook status):
2. When the called station is in make busy status:
3. When the called station is in LINE LOCK OUT [L-3] status:
4. When the called station is dialing:
5. When the called station is being accessed from another station:
6. When the called station is talking to the Administration Station:
7. When the called station is talking to another Guest Station:
8. When the called station is engaged in a Central Office (CO) line call and when Central Office code (1-4
digits) is assigned:
XXXX→BUSY STA BUSY
XXXX→MAKE BUSY STA BUSY
XXXX→LOCK OUT STA BUSY
XXXX→DIALING STA BUSY
XXXX→RINGING STA BUSY
XXXX→ADM:XXXX STA BUSY
XXXX→GST:XXXX STA BUSY
XXXX→COC:X STA BUSY