Mitel SX-200 DIGITAL Pabx Information Manual
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System Test Procedures CHART 4-3 (CONT’D) CALL FORWARDING (ALL TYPES) Step Action Verify CALL FORWARDING - FOLLOW ME Part 1 - Testing activation of Call Forwarding - Follow Me 1 Station “A” lifts handset. Dial Tone returned. 2 Station “A” dials Call Dial Tone removed on first digit of access code dialed. Forwarding - Follow Me Dial Tone returned after station 7” directory number has Access Code, followed by been dialed. (Call Forwarding - Follow Me activated.) station “C” directory number, then sets handset on-hook. 3 Station “B” lifts handset. Dial Tone returned. 4 Station “B” dials station “A” Station “B” receives Ringback Tone. Station “C” rings. directory number. 5 Station “C” goes off-hook. Station “C” stops ringing. Ringback Tone removed from station “B”. Stations “B” and “C” are connected together. 6 Set handsets on-hook. Part 1 completed. Part 2 - Testing deactivation of Call Forwarding - Follow Me 1 Station “A” lifts handset. Interrupted Dial Tone returned. 2 Station “A” dials any Call Dial Tone removed on first digit of access code dialed. Forwarding Access Code, then sets handset on-hook. 3 Station “B” dials station “A” Station “A” rings. Station “B” receives Ringback Tone. directory number and When station “A” lifts handset, stations “A” and “B” are Station “A” lifts handset. connected together. 4 Set handsets on-hook. Test completed. Page 4-6
System Test Procedures CHART 4-3 (CONT’D) CALL FORWARDING (ALL TYPES) Step Action Verify CALL FORWARDING - l’fvl HERE Part 1 - Testing activation of Call Forwarding - I’m Here 1 Station “B” lifts handset. Dial Tone returned. 2 Station “B” dials Call Dial Tone removed on first digit of access code dialed. Forwarding - I’m Here Dial Tone returned after station “A” directory number Access Code followed by dialed. (Call Forwarding - I’m Here activated.) station “A” directory number, then sets handset on-hook. 3 Station “C” lifts handset Station “C” receives Ringback Tone. Station “B” rings. and dials station “A” directory number. 4 Station “B” lifts handset. Station “B” stops ringing; Ringback Tone removed from station “C”. Stations “B” and “C” are connected together. 5 Set handsets on-hook. Part 1 completed. Part 2 - Testing deactivation of Call Forwarding - I’m Here 1 Station “A” lifts handset. Interrupted Dial Tone returned. 2 Station “A” dials any Call Dial Tone removed on first digit of access code dialed. Forwarding Access Code, (Call Forwarding - I’m Here deactivated.) then sets handset on-hook. 3 Station “C” lifts handset Station “C” receives Ringback Tone; station “A” rings. and dials station “A” directory number. 4 Station “A” lifts handset. Station “C” and station “A” are connected together. 5 Set handsets on-hook. Test completed. Page 4-7
System lest Procedures CHART 4-3 (CONT’D) CALL FORWARDING (ALL TYPES) Step Action Verify CALL FORWARDING - EXTERNAL Part 1 - Testing activation of Call Forwarding - External 1 At Attendant Console, Refer to Section MITLS 108-093-31%NA, Attendant program a number external Console Description, for information regarding to the PABX as an programming of Abbreviated Dialing numbers at the Abbreviated Dialing Attendant Console. number. 2 Station “A” lifts handset. Dial Tone returned. 3 Station “A” dials a Call Dial Tone removed on first digit of access code dialed. Forwarding Access Code, Dial Tone returns after last digit of Abbreviated Dialing followed by Abbreviated entry number. Dialing access code and entry number. 4 Station “A” sets handset on-hook. 5 Station “A” remains on-hook if Call Forwarding - No Answer, Call Forwarding - Busy/No Answer, or Call Forwarding - Follow Me selected. Station “A” establishes a call to station nC” if Call Forwarding - Busy selected. 6 Station “B” dials station “A” Station “B” receives Ringback Tone. Station “B” is routed directory number. to external number. External number rings. Station “B” receives external call ringback (or Busy Tone, if external number is off-hook). 7 External line goes off-hook. Station “B” and external number are connected together. 8 External line and station “B” Part 1 completed. Go to Part 2. set handsets on-hook. Page 4-8
System Test Procedures CHART 4-3 (CONT’D) CALL FORWARDING (ALL TYPES) Step Action Verify CALL FORWARDING - EXTERNAL Part 2 - Testing Deactivation of Call Forwarding - External 1 Station “A” lifts handset. Dial Tone returned. 2 Station “A” dials any call Dial Tone removed on first digit of access code dialed. Forwarding Access Code, (Call Forwarding deactivated.) then sets handset on-hook. 3 Station “B” lifts handset Station “A” rings. Station “B” receives Ringback Tone. then dials station “A” directory number. 4 Station “A” lifts handset. Station “A” and station “B” are connected together. 5 Set handsets on-hook. Test completed. Page 4-9
System Test Procedures CHART 4-4 CALL HOLD Step Action Verify 1 Station “A” lifts handset, Dial Tone returned on first dialed digit. Ringback Tone dials station “B” directory heard at station “A” after station “B” directory number number, and establishes a dialed, and station “B” rings. Connection established when connection. station “B” goes off-hook. 2 Station “A” flashes Station “A” receives Transfer Dial Tone, station “B” hears switchhook. Music On Hold if provided, or silence. (Station “B” is on Consultation Hold.) 3 Station “A” dials Call Hold Transfer Dial Tone is removed from station “A” on first Access Code. digit of access code dialed, and returns when dialing completed. (Station “B” is on Call Hold.) 4 Station “A” sets handset Station “A” is free to make or receive calls. on-hook. 5 Station “A” lifts handset. Dial Tone returned. 6 Station “A” dials Call Hold Dial Tone removed on first digit of access code dialed. Local Retrieve Access Station “A” and station “B” are connected together. Code. 7 Set handsets on-hook. Test completed. Page 4-10
System Test Procedures CHART 4-5 CALL HOLD RETRIEVE (LOCAL AND REMOTE) Step Action Verify CALL HOLD RETRIEVE - LOCAL 1 Station “A” establishes a Station “A” and station “B” are connected together. call to station “B”. 2 Station “A” places station Station “B” hears Music on Hold, if provided, or silence. “B” on Call Hold (see Chart Station “A” receives Dial Tone, and is free to make or 4-4). receive calls. 3 Station “A” dials Call Hold Station “A” and station “B” are connected together, Local Retrieve Access Code. 4 Set all handsets on-hook. Test completed. CALL HOLD RETRIEVE - REMOTE 1 Repeat Steps 1 and 2 As above, in Step 2. above (CALL HOLD RETRIEVE - LOCAL). 2 Station “A” sets handset on-hook. 3 Station “C” lifts handset, Dial Tone is removed from station “C” on first digit of dials Call Hold Remote access code dialed. Stations “C” and “B” are connected Retrieve Access Code, together after last digit of station “A” directory number followed by station “A” dialed. Station “A” is free to make or receive calls. directory number. 4 Set all handsets on-hook. Test completed. Page 4-l 1
System Test Procedures CHART 4-6 CALLBACK BUSY Step Action Verify 1 Stations “A” and “B” go Station “A” receives Busy Tone. off-hook, and station “A” dials station “B” directory number. 2 Station “A” dials Callback Station “A” receives Dial Tone when dialing of access Busy Access Code. code completed. 3 Station “A” then station “B” Station “A” rings. set handsets on-hook. 4 Station “A” lifts handset. Station “A” receives Ringback Tone. Station “B” rings. 5 Station “B” lifts handset. Station “A” and station “B” are connected together. 6 Set handsets on-hook. Test completed. CHART 4-7 CAMP-ON Step Action Verify 1 Station “A” dials station “B” Station “A” and station “B” are connected together. and establishes a call. 2 Station “C” goes off-hook Station “C” receives Busy Tone. and dials station “A” directory number. 3 Station “C” remains Busy Tone at station “C” changes. Station “A” receives off-hook for 10 seconds. Camp-on Warning Tone. 4 Stations “A” and “B” go Station “A“ is rung. on-hook. 5 Station “A” goes off-hook. Stations “A” and “C” are connected together. 6 Set handsets on-hook. Test completed. Page 4-12
System Test Procedures Conflict Dialing 4.06 For this test, ensure that two stations are programmed with conflicting numbers (for example: 123, and 1234). After a CDE- programmed time-out period, the system resolves the conflicting numbers. Assign the 3-digit extension number to station “B”, and the 4-digit extension number to station “C”. CHART 4-8 CONFLICT DIALING Step Action Verify 1 Station “A” lifts handset, Dial Tone returned. Dial Tone removed after first digit of and dials a 3-digit directory number dialed. directory number (station I’,“). 2 System waits the Station “A” receives Ringback Tone. Station “B” rings. programmed time-out period, then rings station “B”. 3 Station “B” goes off-hook. Station “A” and station “B” are connected together. 4 Set handsets on-hook. 5 Station “A” lifts handset, Dial Tone returned. Dial Tone removed after first digit of and dials a 4-digit directory number dialed. directory number (station “C”). 6 Station “C” rings. Station “A” receives Ringback Tone. Station “C” rings. 7 Station “C” goes off-hook. Station “A” and station “C” are connected together. 8 Set handsets on-hook. Test completed. Note: At no point during this test should stations “B” and “C” ring at the same time. Page 4-13
System Test Procedures Dial Call Pickup 4.07 For this test, ensure that two of the three stations are in the same Pickup Group. Pickup Groups are programmed in CDE Form 10, PICKUP GROUPS. CHART 4-9 DIAL CALL PICKUP Step I Action Verifv 1 Station “C” lifts handset. 2 Station “C” dials station “B” directory number. 3 Station “A” lifts handset. 4 Station “A” dials Dial Call Pickup Access Code. Dial Tone returned. Station “C” receives Ringback Tone. Station “B” rings. Dial Tone returned. Dial Tone removed on first digit of access code dialed. Station “A” and “C” are connected together. Ringing removed from station “B”. 5 Set handsets on-hook. Test completed. Note: Callbacks cannot be picked up by Dial Call Pickup. CHART 4-10 DIRECTED CALL PICKUP Step 1 2 3 4 Action Verify Station “A” lifts handset. Station “A” dials station “B”. Dial Tone returned. Station “A” receives Ringback Tone. Station “B” rings. Station “C” lifts handset. Station “C” dials Directed Call Pickup Access Code, followed by station “B” directory number. Dial Tone returned. Station “C” is connected to station “A” and ring is removed from station “B”. 5 Set handsets on-hook. Test completed. Page 4-14
System Test Procedures Step Action Dart 1 - Setting Do Not Disturb CHART 4-11 DO NOT DISTURB Verify - 1 Station “A” lifts handset. Dial Tone returned. 2 Station “A” dials Do Not Dial Tone removed on first digit of access code dialed. Disturb Access Code, Dial Tone returned after digit 1 dialed. followed by the digit 1. 3 Station “B” lilts handset. Dial Tone returned. 4 Station “B” dials station “A” Special Busy Tone returned after last digit dialed. Station directory number. “A” does not ring. 5 Station “B” sets handset Part 1 completed. on-hook. Part 2 - Canceling Do Not Disturb 1 Station “A” lifts handset. Station “A” receives Interrupted Dial Tone. 2 Station “A” dials Do Not Dial Tone removed on first digit of access code dialed, Disturb Access Code, and returned after digit 2 dialed. followed by the digit 2. 3 Station “A” sets handset on-hook. 4 Station “B” lifts handset. Dial Tone returned. 5 Station “B” dials station “A” Station “B” receives Ringback Tone. Station “A” rings. directory number. 6 Station “A” lifts handset. Station “A” and station “B” are connected together. Ringback Tone removed from station “B”. Ringing removed from station “A”. 7 Set handsets on-hook. Test completed. Page 4-15