Mitel SX-200 DIGITAL Pabx Information Manual

							Customer Data Entry (CDE) 
LIST OF ILLUSTRATIONS 
FIGURE TITLE PAGE 
4-l Console Application Prompt .................... 4-2 
4-2 Line Card Types for Bays 1 and 2 ............... 4-8 
4-3 Other Line Card Types ........................ 4-9 
4-4 Trunk Card Types for Digital Bays ............... 4-9 
4-5 Other Trunk Card Types ....................... 4-9 
4-6 ModuleTypes.. ............................ 4-10 
4-7 Line Types ................................ 4-42 
4-8 Directional Variants ......................... 4-42 
4-9 Ring Types ................................ 4-43 
4-10 Secretarial Variants ......................... 4-43 
4-l 1 More Trunk Types .......................... 4-54 
4-12 Hunt Group Types .......................... 4-77 
4-l 3 Universal Card Circuits and Subcircuits .......... 4-81 
4-l 4 Levels of Access ........................... 4-l 16 
LIST OF TABLES 
TABLE TITLE PAGE 
4-l 
4-2 
4-3 
4-4 
4-5 
4-6 
4-7 
4-8 
4-9 
4-l 0 
4-l 1 
4-12 
4-13 
4-14 
4-l 5 
4-l 6 
4-17 
4-18 
4-19 
4-20 
4-21 
4-22 
4-23 
4-24 
4-25 
4-26 
4-27 
4-28 
4-29 List of Customer Data Entry Forms .............. 4-3 
Available Forms .................... , ........ 4-4 
Form 01 - System Configuration ................ 4-7  
Programmable Feature Access Codes ........... 4-l 2 
Form 02 - Feature Access Codes ............... 4-13 
Class-of-Service Options ..................... 4-l 5 
Form 03 - COS Define ....................... 4-19 
System Options and Timers ................... 4-22 
Form 04 - System Options/System Timers ....... 4-24 
Form 05 - Tenant Interconnection Table ... , ..... 4-28 
Form 06 - Tenant Night Switching Control ....... 4-30 
Form 07 - Console Assignments ............... 4-33 
Form 08 - Attendant LDN Assignments .......... 4-36 
Form 09 - Station/SUPERSET@ Sets ............. 4-39 
Form 
09 - SUPERSET@ Set Lines ......... , ..... 4-44. 
Review List for Form 09 ................ , ..... 4-48 
Form 10 - Pickup Groups ..................... 4-50 
Form 13 - Trunk Circuit Descriptors ...... , ..... 4-53 
Review List for Form 13 ...................... 4-57 
Trunk Hardware Options .............. , ...... 4-59 
Form 13 - 
Trunk Circuit Descriptor Options ...... 4-62 
Form 14 - 
Non-Dial-In Trunks ........... , ..... 4-66 
Form 15 - 
Dial-In Trunks ..................... 4-70 
Form 16 - 
Trunk Groups ..................... 4-73 
Form 17 - 
Hunt Groups ...... , ............... 4-76 
Entry Number Designations ............. , ..... 4-80 
Form 18 - 
Miscellaneous System Ports .......... 4-82 
Call Rerouting Options ....................... 4-85 
Form 19 - Call Rerouting Table ................ 4-86 
4-30 Form 20 - ARS: COR Group Definition . . . . . . . . . . . 4-89 . . 
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							Customer Data Entry (CDE) 
LIST OF TABLES (CONT’D) 
TABLE TITLE PAGE 
4-31 Form 21 - ARS: Day Zone Definition ............ 4-92 
4-32 Form 22 - ARS: Modified Digit Table ............ 4-95 
4-33 Form 23 - ARS: Route Definition ............... 4-98 
4-34 Form 24 - ARS: Route Lists .................. 4-101 
4-35 Form 25 - ARS: Route Plans .................. 
4-104 
4-36 Form 26 - ARS: Digit Strings ................. 4-107 
4-37 Form 26 - ARS: Nested Digit Strings ........... 4-110 
4-38 Form 27 - Form Access Restriction Definition .... 4-l 14 
4-39 Form 29 - Device Interconnection Table ........ 4-l 18 
4-40 Review List for Form 29 ..................... 
4-121 
4-41 Form 30 - System Abbreviated Dial Entry 
....... 4-124 
4-42 Customer Data Print Options ................. 
4-127 
4-43 Form 31 - Customer Data Print ............... 4-128 
4-44 Form 32 - Account Code Entry ............... 4-131 
4-45 Programming Error Messages ................ 4-l 34 
V  
						

							Customer Data Entry (WE) 
1. INTRODUCTION 
General 
1.01 
After the successful mechanical installation of the SX-ZOO@ 
DIGITAL PABX with Generic 1000 or Generic 1001 software 
(refer to Section MITL9108-093-200-NA, Shipping, Receiving and In- 
stallation Information), the system is ready for the programming stage. 
This Section describes the Customer Data Entry package and outlines 
the procedures for entering Customer Data Entry (CDE) Mode. 
Reason for Reissue 
1.02 This Section has been reissued to describe new Customer Data 
Entry Functionality. 
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							Customer Data Entry (CDE) 
2. EQUIPMENT USED FOR CUSTOMER DATA ENTRY 
General 
2.01 
The programming of the system is supported by three devices: 
the Floppy Disk Drive, the Attendant Console and an ASCII CRT 
terminal (VT-100 compatible). 
2.02 Attendant Console. The Attendant Console can be used for 
on-site programming. Customer Data Entry is facilitated by the 
console softkeys and LCD display. The LCD has four lines of 80 char- 
acters. These lines are the header line, a command line (which displays 
the data that can be edited) and two lines for the 10 softkeys. Note 
that some forms vary and have two header lines, a command line and 
only one line for the softkey display. 
2.03 ASCII CRT Terminal. Accessing Customer Data Entry through 
the terminal is required for remote programming. The terminal 
can also be 
used for local programming instead of the Attendant 
Console. For local programming, the terminal is connected via 
an 
RS-232 connection to the LOCAL (DTE) connector on the Maintenance 
Panel. For remote programming, the terminal is connected remotely 
via 
added modems to the REMOTE (DCE) connector. A terminal that 
VT-100 compatible displays the full screen version of the CDE 
package. 
This includes a header line, 12 lines of data, a command line and two 
rows of softkey displays. Softkeys on a terminal are selected by press- 
ing the ESC key once followed by the softkey number. There are 10 
softkeys numbered 1 through 0 (0 represents the tenth softkey). 
Form Editing 
2.04 Cursor Movement. 
The forms in the CDE package have several 
columns and lines of information. On the Attendant Console, 
on a terminal that has cursor control keys, the left and right 
arrow 
keys ( - and - ) move the cursor from field to field on the command 
line. On a terminal, the TAB and DEL keys perform an equivalent 
function. Note that both the DEL 
and left arrow keys delete edited data 
as the cursor moves left. The up and down arrow keys move the 
cursor up and down the form. On a terminal, the LINE FEED key also 
moves the cursor down the form. Note also that the RETURN key on 
terminal performs the same function as the ENTER softkey. On 
the 
Attendant Console, cursor movement is indicated by the underscore 
character (3. On the terminal, cursor movement is indicated by 
flashing solid block and by a line pointer (represented by > 
characters). 
Levels of Access to Customer Data Entry 
2.05 The system provides five levels of CDE access. These levels are 
Attendant, Supervisor, Maintenance 1, Maintenance 2 and In- 
staller. The access for any of these levels may be set to ‘read/write 
access’, ‘no access’ or ‘read only access’ for each of the CDE forms. 
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							Customer Data Entry (CDE) 
2.06 An attendant may be restricted to moves of station numbers 
and review of Pickup Groups only. A maintenance person may 
be given access to Class-of-Service modifications and 
station/SUPERSET’ set additions but not to ARS programming. Install- 
ers must be able to access the entire database. 
2.07 The user can exit CDE Mode (for Call Handling) by pressing any 
hardkey on the Attendant Console. Pressing the FUNCTION key 
and then the APPLICATION softkey automatically returns the system to 
CDE Mode. 
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							Customer Data Entry (CDE) 
3. CDE PACKAGE GRQUPING 
General 
3.01 The system is programmed in groups. Classes of Service group 
together users with the same COS restrictions. Pickup Groups 
assemble users in a department. Hunt Goups classify users together 
with a common knowledge about how to handle certain calls. Trunks 
are grouped together with common incoming answering points and 
common outgoing characteristics. 
3.02 Tenant Groups also relate to this grouping theme. Tenant 
Groups facilitate separate attendant services for different areas 
of a corporation. These services include handling “DIAL 0” calls locally, 
routing and recalling incoming trunk calls as required and locally 
switching to Night Service Mode. 
3.03 One variant of this multi-tenant operation occurs when each 
group may be separate customers that cannot access each 
other’s trunks. Another variant occurs when DID Trunk service handles 
incoming calls into a number of different customers. For this plan, 
each customer requires identification of its incoming calls. 
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							Customer Data Entry (CDE) 
4. OPERATION 
Loading of System Software 
4.01 When initializing the system, two steps must be followed for 
correct operation. First, the Bay 2 power supply must be on 
BEFORE the diskette is inserted in the Bay 2 disk drive. Second, the 
diskette must be positioned correctly. Refer to the illustration on the 
disk drive door for proper diskette insertion. Refer also to Section 
MITL9108-093-200-NA, Shipping, Receiving, and Installation Informa- 
tion for the power-up procedures. 
4.02 The following 
tables describe the CDE forms and their asso- 
ciated commands for both the CRT terminal and the console 
LCD. 
Initial Customer Data Entry Access 
4.03 The login procedure for initial CDE access (from a terminal) 
consists of four basic steps. These steps are: 
1. Specifying the terminal type 
,- m-,00 COMPATIBLE .w,=v ( “~$\:-: ’ i., .$ ;,. 
2- TTY TYPE (reserved for future use) :- :: : jr I. ‘.. :.-’ : 
,I t 
2. Selecting the function 
I- MAINTENANCE 
2- CDE 
6- QUIT 
3. Selecting a level of access 
INSTALLER, 
MAINTI, 
MAINT2, 
SUPERVISOR or 
ATTENDANT 
4. Entering the password 
The default password is 1000. 
4.04 
CDE Terminal Display. The terminal displays the date, time and 
alarm status of the system. Refer to Table 4-1, List of Customer 
Data Entry Forms for a complete list and refer to Table 4-2, Available 
Forms (CDE Terminal Display) for the form layout. 
4.05 The login procedure for initial CDE access from the Attendant 
Console consists of the following steps: 
1. Pressing the FUNCTION key. 
2. Pressing the APPLICATION softkey (refer to Figure 4-1, Console 
Application Prompt). 
3. Pressing the CDE softkey. 
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							Customer Data Entry (CDE) 
4. Selecting a level of access. 
5. Entering the password (default is 1000). 
6. Pressing the ENTER softkey. 
/ 
4.06 Attendant Console Display. The user is presented with the 
first two forms that may be accessed. Refer to Table 4-2, 
Available Forms (Attendant Console Display). Pressing the cursor con- 
trol keys display subsequent forms. 
Available Forms 
4.07 This form displays those forms obtainable in the Customer Data 
Entry package. Refer to Table 4-1, List of Customer Data Entry 
Forms for a complete list and refer to Table 4-2, Available Forms (CDE 
Terminal Display) for the form layout. Note that this form cannot be 
modified. 
4.08 Field Description. The application area on the terminal dis- 
plays the 25 forms. Forms 11, 12 and 28 are reserved for future 
use. The command line displays the ENTER FORM NUMBER: prompt. 
The user selects a form by entering a valid form number. 
Choose An Application OR Depress A Hard Key to Return 
q F1 >MAINTENANCE q F2 >CDE q F3> q F4> 
H Ffj> 
q F7> q F8> gFg> 
Figure 4-l Console Application Prompt 
q F5> 
q FO> 
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							Customer Data Entry (CDE) 
TABLE 4-l 
LIST OF CUSTOMER DATA ENTRY FORMS 
Number Title 
01 System Configuration 
02 Feature Access Codes 
03 Class-of-Service Define 
04 System Options/System Timers 
05 Tenant interconnection Table 
06 Tenant Night Switching Control 
07 Console Assignments 
08 Attendant LDN Assignments 
09 Stations/SUPERSET@ Sets 
10 Pickup Groups 
11 RESERVED 
12 RESERVED 
13 Trunk Circuit Descriptors 
14 Non-Dial-In Trunks 
15 Dial-In Trunks 
16 Trunk Groups 
17 Hunt Groups 
18 Miscellaneous System Ports 
19 Call Rerouting Table 
20 ARS: COR Group Definition 
21 ARS: Day Zone Definition 
22 ARS: Modified Digit Table 
23 ARS: Route Definition 
24 ARS: Route Lists 
25 ARS: Route Plans 
26 ARS: Digit Strings 
27 Form Access Restriction Definition 
28 RESERVED 
29 Device Interconnection Table 
30 System Abbreviated Dial Entry 
31 CDE Data Print 
32 Account Code Entry 
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							Customer Data Entry (CDE) 
TABLE 4-2 
AVAILABLE FORMS 
COE TERMINAL DISPLAY 
:26 1 -JUN-86 alarm status = NO ALARM 
FORMS 
01 
= SYSTEM CONFIGURATION 02 = FEATURE ACCESS CODES 
03 = COS DEFINE 
E; = TENANT INTERCONNECTION TABLE g; = SYSTEM OPTIONS/SYSTEM TIMERS 
= TENANT NIGHT SWITCHING CONTROL 
= CONSOLE ASSIGNMENTS 08 = ATTENDANT LDN ASSIGNMENTS 
09 = STATIDNS/SUPERSET SETS 10 = 
PICKUP GROUPS 
11 = RESERVED 12 = RESERVED 
13 = TRUNK 
CIRCUIT DESCRIPTORS 14 
= NON-DIAL-IN TRUNKS 
15 = DIAL-IN TRUNKS 16 = TRUNK GROUPS 
17 = HUNT GROUPS 18 = MISCELLANEOUS SYSTEM PORTS 
19 = CALL REROUTING TABLE 20 = ARS: COR GROUP DEFINITION 
21 = ARS: DAY ZONE. DEFINITION 22 = ARS: MODIFIED 
DIGIT TABLE 
23 = ARS: ROUTE DEFINITION 24 = ARS: ROUTE LISTS 
;E+ = ARS: ROUTE PLANS 26 = ARS: DIGIT 
STRINGS 
= FORM ACCESS RESTRICTION DEF’N 28 = RESERVED 
ENTER FORM NUM: 
PQUIT 7-TOP 
8-BOTTOM 9- O- 
ATTENDANT CONSOLE DISPLAY 
01 = SYSTEM CONFIGURATION 
ENTER FORM NUM: 
FGX?lJIT F7>TOP FORMS 
02 = FEATURE ACCESS CODES 
F8>BOTTOM F9> 
FO> 
Page 4-4