Mitel SX-200 DIGITAL Pabx Information Manual

							Customer Data Entry (CDE) 
4.110 Commands 
2-FIND INDEX This softkey selects an Index Number. Pressing the 
FIND INDEX softkey displays ENTER INDEX NUM: on the command 
line. The selection is completed by entering a valid Index Number (a 
maximum of three digits). 
3-INSERT This softkey adds new digit strings to this form. Pressing 
the INSERT softkey clears the command line and moves the cursor to 
the INDEX NUMBER field. The addition is completed by entering a valid 
extension number. The system inserts the addition the line after that 
line that was displayed on the command line. Note that if there is no 
data in this form or the line pointer is pointing to the last line of data, 
then this softkey does not appear. 
4-TOP Pressing the TOP softkey moves the line pointer to the first 
line of the form. The command line displays the first line. 
5-BOTTOM Pressing the BOTTOM softkey moves the line pointer to 
the last line of the form. The command line displays this line. 
B-QUIT Pressing the WIT softkey when editing this form erases the 
data on the command line. The change is not saved. Pressing the QUIT 
softkey again exits Form 30 and returns the display to the level where 
the forms are selected. Refer to Table 4-2, Available Forms. 
6-CANCEL Pressing the CANCEL softkey cancels the last entry. This 
softkey appears after a programming error. It is accompanied with an 
error message on the command line. Refer to Table 4-45, Program- 
ming Error Messages for a list of these error messages. 
8-DELETE This softkey appears when the pointer is pointing to data 
(i.e., data on the command line). Pressing the DELETE softkey removes 
the data from the selected field. The deletion is completed by pressing 
the ENTER softkey. The field is ready for new data. 
9-PRIVATE/NON-PRIVATE This softkey has two functions. Pressing 
the PRIVATE softkey sets the selected digit string entry to Private; the 
PRIVATE prompt appears in the PRIVATE field and the sof-tkey now 
displays the NON-PRIVATE prompt. Pressing the NON-PRIVATE softkey 
sets the selected digit string to non-private; the PRIVATE field blanks 
and the softkey displays the PRIVATE prompt once again. 
O-ENTER This softkey only appears after an Index Number has been 
modified. Pressing the ENTER softkey stores the modifications in the 
database. 
Page 4-125  
						

							Customer Data Entry (CDE) 
Form 31 - Customer Data Print 
4.111 This form lists all the Customer Data options that can be sent 
to an output device, such as a printer or a terminal. The options 
are selected by Print Option Number. Note that this form cannot be 
modified. Refer to Table 4-42. Customer Data Print Options for a 
complete list of these options and to Table 4-43, Form 31 - Customer 
Data Print for the form layout. 
4.112 Field Description 
PRINT OPTION Field This field lists the print option numbers for the 
CDE options that can be sent to an output device (a terminal or a 
printer). There is a maximum of 33 print option numbers. The PRINT 
OPTION field cannot be modified. 
CDE DATA PRINT Field This field lists the titles associated with the 
print option numbers. The CDE DATA PRINT field cannot be modified. 
Refer to Table 4-42, Customer Data Print Options for a complete list of 
these electives. 
Page 4-126  
						

							Customer Data Entry (CDE) 
TABLE 4-42 
CUSTOMER DATA PRINT OPTIONS 
Number Customer Data Print Option 
01 
System Configuration 
02 Feature Access Codes 
03 COS Definition 
04 System Options/System Timers 
05 Tenant Interconnection Table 
06 Tenant Night Switching 
07 Console Assignments 
08 Attendant LDN Assignments 
09 Station/SUPERSET Sets 
09” SUPERSET/Line Appearances 
10 Pickup Groups 
11 RESERVED 
12 RESERVED 
13 Trunk Circuit Descriptors 
13x Trunk Circuit Descriptor Reviews 
14 Non-Dial-In Trunks 
15 Dial-In Trunks 
16 Trunk Groups 
17 Hunt Groups 
18 Miscellaneous System Ports 
19 Call Rerouting Table 
20 ARS: COR Group Definition 
21 ARS: Day Zone Definition 
22 ARS: Modified Digit Table 
23 ARS: Route Definition 
24 ARS: Route Lists 
25 ARS: Route Plans 
26 ARS: Leading Digit Strings 
26’ ARS: Digit Strings 
27 Form Access Restriction 
28 RESERVED 
29 Device Interconnection Table 
29” Device Interconnect Translation 
30 Abbreviated Dial Numbers 
31 RESERVED 
32 Account Codes 
50 Automatic Route Selection 
Page 4-127  
						

							Customer Data Entry (CDE) 
TABLE 4-43 
FORM 31 - CUSTOMER DATA PRINT 
CDE TERMINAL DISPLAY 
: 26 1 -&IN-86 alarm status = NO ALARM 
PRINT OPTION 
I CDE DATA PRINT 
01 System Configuration 
02 Feature Access Codes 
03 COS Definition 
04 System Options/System Timers 
05 Tenant Interconnection Table 
06 Tenant Night Switching 
07 Console Assignments 
08 Attendant LDN Asslgnments 
09 Station/SUPERSET Sets 
os* SUPERSET Line Appearances 
10 Pickup Groups 
ii RESERVED 
l- 
6- 01 System Configuration 
2- 3- 
7-PRINT OPTION 8- 4-TOP 5-BOTTOM 
g-PRINT O- 
ATTENDANT CONSOLE DISPLAY 
PRINT OPTION CDE DATA PRINT 
01 System Configuratlon 
Fl> 
F2> F3> F4>TOP 
FGXHJIT F7>PRINT OPTION F8> FS>PRINT F5H3OTTOM 
FO> 
FRMOlOZRl 
Page 4-128  
						

							Customer Data Entry (CDE) 
4.113 Commands 
4-TOP Pressing the TOP softkey moves the line pointer to the first 
line of the form. The command line displays the first line. 
5-BOTTOM Pressing the BOTTOM softkey moves the line pointer to 
the last line of the form. The command line displays this line. 
6-QUIT Pressing the QUIT softkey during a print operation halts that 
process and displays the following message on the command line: 
CDE DATA PRINT OPTION XX HAS BEEN ABORTED where XX is the 
Print Option number. At all other times, pressing the QUIT softkey exits 
Form 32 and returns the display to the level where the forms are 
selected. Refer to Table 4-2, Available Forms. 
6-CANCEL Pressing the CANCEL softkey cancels the tenant number 
entry. This softkey appears after a programming error. It is accom- 
panied with an error message on the command line. Refer to Table 
4-45, Programming Error Messages for a list of these error messages. 
‘I-PRINT OPTION This softkey selects a print option number. Pressing 
the PRINT OPTION softkey displays ENTER PRINT OPTION: on the 
command line. The selection is completed by entering a valid print 
option number. 
O-PRINT This softkey transmits the contents of the selected print 
option to an output device (printer or terminal). Pressing the PRINT 
softkey blanks the softkey display (except for the QUIT softkey) for the 
duration of the print operation. When completed, the system displays 
CDE DATA PRINT OPTION XX HAS COMPLETED PRINTING where XX 
is the Print Option number. The softkey display returns to the original 
format (refer to Table 4-43, Form 31 - Customer Data Print). 
O-ENTER This softkey only appears after a Print Option number has 
been selected. Since this form reviews the programmed data, pressing 
the ENTER softkey completes a request for viewing a particular Print 
Option number. 
Page 4-129  
						

							Customer Data Entry (CDE) 
Form 32 - Account Code Entry 
4.114 
This form specifies the Account Codes in the database. If the 
Account Codes are verified, they are stored in the Account 
Code database and recorded on SMDR. If they are not verified, then 
they are only recorded on SMDR. Refer to Table 4-44, Form 32 - 
Account Code Entry for the form layout. Refer also the Section 
MITL9108-093-451-NA, Station Message Detail Recording (SMDR). 
Note that this form can only be accessed if System Option 04, Verified 
Account Codes is enabled (refer to Form 04, System Options/System 
Timers). 
4.115 Field Description 
ACCOUNT CODE Field 
This field lists the Account Code entries. The 
length of the Account Code is specified in Form 04, System Options/ 
System Timers (System Option 44, Account Code Length). Depending 
on the status of System Option 44, Account Codes can be variable 
from 1 to 12 digits or fixed to a set value from 4 to 12 digits. 
COS Field This field specifies a COS number for each entry in the 
ACCOUNT CODE field. This COS number replaces the caller’s COS 
number for the duration of the call. When the call is finished, the 
system restores the caller’s original COS number. If this field remains 
blank, then the caller’s original COS number is used for the call. 
COR Field This field specifies a COR number for each Account Code 
entry. The system replaces the caller’s COR number with this COR 
number for the tenure of the call. Upon call completion, the caller’s 
original COR number is restored. If there is no specified COR number, 
then the caller’s original COR number is used for the call. 
ACTIVE Field This field specifies which Account Codes can be ac- 
cessed (as marked by the 
ACTIVE prompt) and which Account Codes 
are denied access (as marked by the 
INACTIVE prompt). 
Page 4-130  
						

							Customer Data Entry (CDE) 
:26 1 -3UN-86 
TABLE 4-44 
FORM 32 - ACCOUNT CODE ENTRY 
CDE TERMINAL DISPLAY 
alarm status = NO ALARM 
ACCOUNT CODE 
123456 
345678 
445679 
123456 
1 I 
I 
I I 
l- 
I 2-NULL COS I3-INSERT 1 J-TOP 
I I 
6-QUIT 
7-DELETE RANGE 8-DELETE g-FIND 
O- 
cos COR 
1 1 
3 
2 ACTIVE 
ACT1 VE 
INACTIVE 
ACTIVE 
ACTIVE 
I 5-BOTTOM 
ATTENDANT CONSOLE DISPLAY 
ACCOUNT CODE 
cos COR 
123456 1 
1 
Fl> 
F2hkJLL COS FB>INSERT 
F4>TOP 
FGXYJIT F7>DELETE RANGE FS>DELETE 
FS>FIND ACTIVE 
ACTIVE 
F5>BOTTOM 
FO> 
L FRMOOOERl 
Page 4-131  
						

							Customer Data Entry (CDE) 
4.116 Commands 
l-ACTIVE/INACTIVE This softkey has two functions. Pressing the 
ACTIVE softkey sets the selected Account Code entry to Active; that 
Account Code can now be accessed. The ACTIVE prompt appears in 
the ACTIVE field and the softkey now displays the INACTIVE prompt. 
Pressing the INACTIVE softkey sets the selected Account Code entry to 
Inactive; that Account Code can no longer be accessed. The ACTIVE 
field now displays the INACTIVE prompt and the softkey displays the 
ACTIVE prompt once again. Note that this softkey only appears when 
the cursor is in the ACTIVE field. 
P-NULL COWNULL COR This softkey has two functions; it deletes 
selected COS and COR number entries. When the cursor is in a COS 
field which has a COS number, the NULL COS prompt appears on the 
softkey display. Pressing the NULL COS softkey erases the data in the 
COS field; the NULL COS prompt disappears from the softkey display. 
Similarly, when the cursor is in a COR field which has a COR number, 
the NULL COR prompt appears on the softkey display. Pressing the 
NULL COR softkey erases the data in the COR field; the NULL COR 
prompt disappears from the softkey display. 
3-INSERT This softkey adds new digit strings to this form. Pressing 
the INSERT softkey opens a window with a clear command line and 
moves the cursor to the ACCOUNT CODE field. The new account code 
is programmed by entering an Account Code value, a COS number and 
a COR number (if required). The system inserts the new account in its 
appropriate sequential position. The line pointer now points to the new 
account code. Note that if there is no data in this form or if the line 
pointer is pointing to the last line of data, then this softkey does not 
appear. 
4-TOP Pressing the TOP softkey moves the line pointer to the first 
line of the form. The command line displays the first line. 
5-BOTTOM Pressing the BOTTOM softkey moves the line pointer to 
the last line of the form. The command line displays this line. 
6-QUIT Pressing the QUIT softkey when editing this form erases the 
data on the command line. The change is not saved. Pressing this 
softkey again exits Form 32 and returns the display to the level where 
the forms are selected. Refer to Table 4-2, Available Forms. 
6-CANCEL Pressing the CANCEL softkey cancels the last entry. This 
softkey appears after a programming error. It is accompanied with an 
error message on the command line. Refer to Table 4-45, Program- 
ming Error Messages for a list of these error messages. 
-I-DELETE RANGE This softkey appears when there are verified ac- 
count codes to delete. Pressing the DELETE RANGE sof-tkey displays 
the FIRST ACCOUNT CODE TO DELETE: prompt on the command line. 
After an Account Code has been entered, the display returns the LAST 
ACCOUNT CODE TO DELETE: prompt. The deletion is completed by 
entering another Account Code. All Account Code entries between and 
Page 4-132  
						

							Customer Data Entry (CDE) 
including these specified Account Codes are removed from the form. 
8-DELETE This softkey appears when the pointer is pointing to data 
(i.e., data on the command line). Pressing the DELETE softkey removes 
the data from the selected field. The deletion is completed by pressing 
the ENTER softkey. 
O-FIND This softkey selects an Account Code and appears only when 
there is data in the form. Pressing the FIND softkey displays the 
ENTER ACCOUNT CODE: prompt on the command line. The selection 
is completed by entering a valid Account Code. 
O-ENTER This softkey appears only after an Account Code entry has 
been modified or added. That is, the length of the Account Code must 
match the specified Account Code length (refer to System Option 44 in 
Form 04, System Options/System Timers). Pressing the ENTER softkey 
stores the addition or modifications in the database. 
Page 4-133  
						

							Customer Data Entry (CDE) 
TABLE 4-45 
PROGRAMMING ERROR MESSAGES 
Error Message Meaning 
KXXX already has day zone X specified The selected day already has a day zone 
specification. Only one day zone can be specified to 
each day. Refer to Form 25, ARS: Route Plans. 
KXXX has no zone specified All days of the week must have a day zone 
specification. 
L3 must be followed by 01 to 14 In Form 30, System Abbreviated Dial Entry, the “*3” 
indicates that the subsequent digits will be manually 
dialed. The number of digits that will be manually 
dialed follows the “*3” indicator, and can be from 01 
to 14. 
“5 cannot be followed by further digits In Form 30, System Abbreviated Dial Entry, the “*5” 
indicates that the previous number is an Intercom 
Number. Therefore, no digits can follow the “*5” 
terminator. 
is must be followed by 3 or 5 In Form 30, System Abbreviated Dial Entry, only the 
numbers “3” and “5” are valid entries after an rr*u 
entry. 
4 FATAL disk error has been detected, 
check with your supervisor! 
Access Code XXXXX conflicts with a 
Console Access Code The diskette could be damaged. Read and write 
operations cannot occur. See your supervisor. 
The 
code entered has already been defined as an 
extension number for a console in Form 07, Console 
Assignments. Select a new code or change the 
console extension number. 
Access Code XXXXX conflicts with a 
Night Bell Access Code The code entered has already been defined as an 
extension number for a night bell equipment in Form 
18, Miscellaneous System Ports. Select a new code 
or change the night bell extension number. 
r\ccess Code XXXXX conflicts with a 
station or SUPERSET prime number The code entered has already been defined as a 
station number or the Prime Line number of a 
SUPERSET’ set. Select a new code or change the 
station number (or Prime Line number) in Form 09, 
Station/SUPERSET@’ Sets. 
Access Code XXXXX conflicts with an 
ARS Leading Digits Entry The system does not allow a partial match between 
an ARS Leading Digit 
and an access code. Leading 
Digit strings must be total unique. Refer to Form 26, 
ARS: Digit Strings and select a new code or change 
the ARS Leading Digit entry. 
Access Code XXXXX conflicts with an 
Attendant LDN Access Code The code entered has already been defined as an 
LDN Access Code in Form 08, Attendant LDN 
Assignments. Select a new code or change the LDN 
assignment. 
Page 4-134