Konica Minolta bizhub C35 User Manual

							Solving Problems with Printing Quality 13-36
Image 
defects.The laser lens is dirty. Clean the laser lens.
A toner cartridge may 
be leaking.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
A toner cartridge may 
be defective.Remove the toner cartridge with the 
color causing the abnormal image.
Replace it with a new toner cartridge.
One or more of the 
imaging units may be 
defective.Remove the imaging units and check 
for damage. If it is damaged, replace it.
Lateral lines 
or bands 
appear on 
image.The machine is not 
level.Place the machine on a flat, hard, level 
surface.
The media path is 
dirty with toner.Print several sheets and the excess 
toner should disappear.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
One or more of the 
imaging units is 
defective.Remove the imaging units and check 
for damage. If it is damaged, replace it.
Colors look 
drastically 
wrong.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and verify 
that the toner is distributed evenly on 
each cartridge roller, and reinstall the 
toner cartridges. Symptom Cause Solution
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							Solving Problems with Printing Quality13-37
If the problem is not resolved, even after all of the above have been per-
formed, contact Technical Support with the error information.Colors are 
not register-
ing properly; 
colors are 
mixed or 
have 
page-to-pag
e variation.Gradations are not 
adjusted correctly.Set [Print Settings]/[Quality Settings]/
[Gradation Adjustment]/[Tone Calibra-
tion] in the [Admin Settings] menu to 
[ON], and then perform the AIDC color 
calibration. For details, refer to “[Print 
Settings]” on page 3-49. The front cover is 
opened during the 
calibration.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media.
The color 
has a poor 
reproduction 
or has poor 
color density.One or more of the 
imaging units may be 
defective.Remove the imaging units and check 
for damage. If it is damaged, replace it. Symptom Cause Solution
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							Status, error and service messages 13-38
Status, error and service messages
Various status, error and service messages appear in the touch panel of the 
control panel. They provide information about the machine and help you 
locate problems that may have occurred. Check the message that appears, 
and then perform the necessary steps.
Status messages
Message Cause Solution
[Initializing] The machine was 
turned on.No action is required.
[Restarting] The machine is being 
restarted.
[Enter Power Save mode] The machine is enter-
ing normal operation 
mode from Power 
Save mode.
[Calibrating] The image is being 
adjusted.
[Warming up] The machine is warm-
ing up or AIDC is 
being performed.
[Check setting. Tray x] The paper specified 
from the touch panel 
was loaded in the 
paper tray.
[TWAIN/WSD connecting] Computer scanning is 
being performed with 
TWAIN or a Web 
Service.
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							Status, error and service messages13-39 Error messages
Warning messages
Message Cause Solution
[Unable to collate.]
[Prints one set only.]There is not enough 
space available on the 
hard disk for collated 
printing.After one copy is 
printed, the error is can-
celed.
[HDD is low on disk 
space.]
[Delete unneeded file.]There is too little 
space available on the 
hard disk.Delete downloaded 
fonts. Otherwise, initial-
ize the hard disk.
[Replace imaging unit.]
[Replace imaging unit.]
[x]The time to replace 
the imaging unit has 
been reached.Replace the indicated 
imaging unit.
[Replace toner (x)]
[Toner empty. Replace 
toner and close front door. 
x]The time to replace 
the toner cartridge has 
been reached.Replace the indicated 
toner cartridge.
[Replace image transfer 
belt.]
[Replace transfer belt unit.]The time to replace 
the transfer belt unit 
has been reached.Replace the transfer 
belt unit.
After replacing the 
transfer belt unit, reset 
its counter. For details, 
refer to “[Maintenance 
Menu]” on page 3-63.
[Replace fusing unit.]
[Replace fusing unit.]The time to replace 
the fuser unit has 
been reached.Replace the fuser unit.
After replacing the fuser 
unit, reset its counter. 
For details, refer to 
“[Maintenance Menu]” 
on page 3-63.
[Replace waste toner 
box.]
[Prepare new waste toner 
box.]The time to replace 
the waste toner bottle 
is near.Prepare the new waste 
toner bottle.
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							Status, error and service messages 13-40
[Toner is low.]
[Prepare new toner 
cartridge.]
[x]The time to replace 
the toner cartridge is 
near.Prepare the new toner 
cartridge.
[Replace imaging unit 
soon.]
[Prepare new imaging unit.]
[x]The time to replace 
the imaging unit is 
near.Prepare the new imag-
ing unit.
[Replenish paper]
[Replenish paper.]
[Trayx]There is no paper in 
the paper tray.
Appears when [Paper 
Empty] ([Admin 
Settings]) is set to 
[ON]. For details, refer 
to “[Paper Empty]” on 
page 3-78.Load paper into the 
paper tray.
[Incorrect toner 
cartridge]
[Install proper toner 
cartridge.]
[x]A toner cartridge 
incompatible with the 
machine has been 
installed.Replace the indicated 
toner cartridge with a 
correct one.
[Incorrect Imaging Unit]
[Install proper imaging 
unit.]
[x]An imaging unit 
incompatible with the 
machine has been 
installed.Replace the indicated 
imaging unit with a cor-
rect one.
[Replace transfer roller 
unit.]
[Replace transfer roller 
unit.]The time to replace 
the transfer roller has 
been reached.Replace the transfer 
roller.
After replacing the 
transfer roller, reset its 
counter. For details, 
refer to “[Maintenance 
Menu]” on page 3-63.
[USB hub is not 
supported.]
[Disconnect USB hub.]A USB hub is 
connected to the USB 
HOST port.Disconnect the USB 
hub from the USB 
HOST port. Message Cause Solution
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							Status, error and service messages13-41
Operator messages
[The USB device is 
invalid.]
[Disconnect USB device.]An incompatible USB 
device is connected to 
the USB HOST port.Disconnect the USB 
device from the USB 
HOST port.
[IEEE802.1x Auth. failed]
[Please reboot.]IEEE 802.1X port 
authentication timed 
out.Turn the machine off, 
then on again.
[IEEE802.1x 
Authenticating]
[Please wait.]IEEE 802.1X port 
authentication is being 
performed.If authentication is suc-
cessful, the message is 
cleared.
If authentication times 
out, turn the machine 
off, then on again.
Message Cause Solution
[Configuration of Options 
Changed]
[Configuration of Options 
Changed]
[Power Off and ON.]An optional lower 
feeder unit was 
installed or removed 
while the machine is 
on.Turn the machine off, 
wait a few seconds, and 
then it on again.
[Cover Open]
[Cover is open.]
[Close all covers properly.]The cover is open. Close the indicated 
cover.
[Misfeed Detected]
[Misfeed was detected.]
[Remove the paper.]A media misfeed 
occurred.Open the indicated 
cover, and remove the 
misfed media.
[Imaging Unit Missing]
[Install imaging unit and 
close all doors.]No imaging unit is 
installed. Otherwise, 
an imaging unit 
incompatible with the 
machine has been 
installed.Install the correct imag-
ing unit. Message Cause Solution
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							Status, error and service messages 13-42
[Toner Cartridge Missing]
[install toner cartridge and 
close all doors.]No toner cartridge is 
installed. Otherwise, a 
toner cartridge 
incompatible with the 
machine has been 
installed.Install the correct toner 
cartridge.
[Waste Toner Box Full]
[Replace waste toner box 
by following the instruc-
tion.]The waste toner bottle 
is full.Replace the waste 
toner bottle.
[Replace Imaging Unit]
[Open front door and 
replace imaging unit by 
following the instruction.]The time to replace 
the imaging unit has 
been reached.Replace the appropri-
ate imaging unit.
[Replace Toner (x)]
[Replace toner by following 
the instruction and close 
front door.]The time to replace 
the toner cartridge has 
been reached.Replace the appropri-
ate toner cartridge.
[Paper Size Mismatch]
[Load xxx in Tray x or can-
cel job.]The paper size speci-
fied from the touch 
panel is different from 
the size of paper 
loaded in the paper 
tray.Load paper of the cor-
rect size into the indi-
cated paper tray.
Otherwise, cancel the 
job.
[Paper Setting for Manual 
feed]
[Load xx xxxx in bypass 
tray. Touch [Print].]Tray 1 has been 
selected for printing.Press [Print]. Other-
wise, cancel the job.
[Replenish paper]
[Replenish paper or select 
other paper tray.]No other paper tray 
contains paper 
matching the specified 
type and size. (when 
[Auto Tray Switching] 
is set to [ON])Load the specified 
paper into a paper tray.
[Replenish paper]
[Load paper in bypass tray 
or select other paper tray.]There is no paper in 
Tray 1 when printing 
with Tray 1 selected. 
(when [Auto Tray 
Switching] is set to 
[OFF])Load paper into Tray 1. Message Cause Solution
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							Status, error and service messages13-43
[Replenish paper]
[Replenish paper in Tray x 
or select other paper tray.]There is no paper in 
the paper tray 
selected for printing. 
(when [Auto Tray 
Switching] is set to 
[OFF])Load paper into the 
specified paper tray.
[Paper Size/Type 
Mismatch]
[Load the following paper in 
tray x.]
[Paper : xxxxx     xxxxx]The type and size of 
the paper loaded into 
all of the paper trays 
are different. (when 
[Auto Tray Switching] 
is set to [ON])Load the specified 
paper into a paper tray.
[Output Tray Full]
[Output tray full. Remove 
paper from the tray.]The output tray is full 
of paper.Remove the paper from 
the output tray.
[Memory Full]
[Insufficient memory 
Cancel the job.]The print data sent 
from the computer has 
caused the memory to 
become full.Cancel the job.
[Stored Job Error]
[Stored job specification 
not correct.]
[Tray x]Tray 3/Tray 4 was 
specified for printing a 
stored job when Tray 
3/Tray 4 is not 
installed on the 
machine.
When trying to print a 
stored job, the 
installed memory had 
been changed since 
the job was stored.Install Tray 3/Tray 4, or 
install the memory that 
had been installed 
when the job was 
stored.
[Job Registration Limit 
Over]
[Registered jobs reached 
limit.]
[Wait for job registration to 
complete.]Copy, scan or fax 
transmission 
operations were 
repeated while 
printing or 
transmissions could 
not be performed.Wait a while. The error 
is canceled. Message Cause Solution
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							Status, error and service messages 13-44
[Check Scanner Lock 
Lever]
[Unlock the scanner lock 
lever.]The scanner is locked. Cancel the job.
Unlock the scanner.
For details, refer to 
“Unlocking the Scan-
ner” on page 13-3.
[Place Original on Glass]
[Unable to scan from ADF 
with this original size.]The selected 
document size cannot 
be scanned from the 
ADF.Place the document on 
the original glass if it 
has a size that cannot 
be scanned from the 
ADF.
[Place Original on ADF]
[Place originals on the 
Document Feeder.]The document is not 
loaded into the ADF 
when scanning a 
document containing 
pages of different 
sizes.Load the document into 
ADF.
[Matching Paper not 
Available]
[Paper of matching size not 
available.]
[xxxxx]Paper of the same 
size as the document 
cannot be selected 
with the [Auto] Paper 
setting selected in 
Copy mode.Load the paper tray 
with paper of the same 
size as the document.
[Out of the Range of Auto 
Zoom]
[Zoom ratio for paper size 
is outlying.]
[Select other paper or 
zoom ratio.]An appropriate zoom 
ratio cannot be 
selected with the 
“Auto” Zoom setting 
selected.Specify a zoom ratio 
between 25% and 
400%.
[Place Original on Glass]
[Unable to scan from ADF 
with this zoom ratio.]The selected zoom 
ratio (200% or more) 
cannot be used to 
scan from the ADF.Place the document on 
the original glass.
[Duplex Copy Disabled]
[Duplex copy disabled. 
Cancel it or select]
[:A5-Legal/Plain Paper/
Thick 1-2]The selected paper 
type and size cannot 
be used with duplex 
(double-sided) 
printing.Cancel duplex (dou-
ble-sided) printing, or 
change the paper type 
and size settings. Message Cause Solution
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							Status, error and service messages13-45
[Memory Full (Scan)]
[Insufficient memory.]
[The job is cancelled.]The memory capacity 
is insufficient. 
Otherwise, the SSD 
storage area is 
insufficient.Cancel the job.
[HDD Capacity Over]
[Insufficient HDD capacity.]
[Delete unnecessary file.]
[The job is cancelled.]There is not enough 
space available on the 
hard disk.Delete any unneces-
sary files.
Cancel the job.
[Document Registration 
Limit Over]
[Saved documents in folder 
reached limit.]
[The job is cancelled.]The number of image 
files on the hard disk 
has reached the 
maximum possible.Cancel the job.
[Connection Failed]
[Check if the destination is 
correct.]
[The job is cancelled.]The machine failed to 
connect to the FTP 
server.Wait a while. The error 
is canceled.
[Error Occurred during 
Writing]
[Check whether it is 
write-protected or out of 
space.]The machine failed to 
write data to the USB 
memory device.Cancel the job.
[Scan TX Failed]
[Scan TX failed.]
[Job is cancelled.]The scan transmission 
failed. (Does not 
appear with a 
broadcast 
transmission.)Wait a while. The error 
is canceled.
[Counter reached its 
limit.]
[The counter has reached 
its maximum allowance.]
[Please delete the job.]The counter has 
reached the upper 
limit.Delete the job. Message Cause Solution
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