Konica Minolta bizhub C35 User Manual

							Clearing Media Misfeeds 13-16
Clearing a Media Misfeed from the Fuser Unit
1Pull the lever, and then open the 
right door.
Before opening the right 
door, fold up Tray 1.
2Lift up the 2 levers.
3Open the fuser unit cover.
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							Clearing Media Misfeeds13-17
4Carefully pull out the misfed 
media.
If the misfed media cannot 
be removed by pulling it 
down, pull it from the top of 
the fuser unit.
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							Clearing Media Misfeeds 13-18
CAUTION
The area around the fuser unit is 
extremely hot.
Touching anything other than the 
indicated levers may result in 
burns. If you get burned, 
immediately cool the skin under 
cold water, and then seek 
professional medical attention.
Note
Decreased print quality may 
result if the surface of the image 
transfer belt or the transfer roller 
is touched.
Be careful not to touch the 
surface of the image transfer belt 
or transfer roller. 
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							Clearing Media Misfeeds13-19
5Close the fuser unit cover.
6Push down the 2 levers.
7Close the right door.
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							Clearing Media Misfeeds 13-20
Clearing a Media Misfeed from Tray 1 (Manual Feed Tray) 
and Transfer Roller
1Pull the lever, and then open the 
right door.
Before opening the right 
door, fold up Tray 1.
2Carefully pull out the misfed 
media.
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							Clearing Media Misfeeds13-21
CAUTION
The area around the fuser unit is 
extremely hot.
Touching anything other than the 
indicated levers may result in 
burns. If you get burned, 
immediately cool the skin under 
cold water, and then seek 
professional medical attention.
Note
Decreased print quality may 
result if the surface of the image 
transfer belt or the transfer roller 
is touched.
Be careful not to touch the 
surface of the image transfer belt 
or transfer roller. 
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							Clearing Media Misfeeds 13-22
3Close the right door.
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							Solving Problems with Media Misfeeds13-23
Solving Problems with Media Misfeeds
Frequent misfeeds in any area indicate that area should be checked, 
repaired, or cleaned. Repeated misfeeds may also happen if you’re 
using unsupported print media or original media.
Symptom Cause Solution
Several 
sheets go 
through the 
machine 
together.The front edges of 
the media are not 
even.Remove the media and even up the 
front edges, then reload it.
The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media.
Media mis-
feed mes-
sage stays 
on.Front cover needs to 
be opened and 
closed again to reset 
the machine.Open and close the front cover again. 
Some media remains 
misfed in the 
machine.Check the media path again to make 
sure that you have removed all of the 
misfed media.
Duplex mis-
feeds.Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media. See “Special Paper” on 
page 4-11.
Also, refer to 
http://konicaminolta.com 
for a complete list of currently 
approved media.
Plain paper, recycled paper, special 
paper, Thick 1 and Thick 2 can be 
autoduplexed if the media type is set 
properly in the driver. See “Specifica-
tions” on page 4-2.
Make sure that you have not mixed 
media types in the tray.
Do not duplex, envelopes, labels, letter 
head, postcards, glossy media, or sin-
gle side only paper.
Media is still being 
misfed.Check the media path inside the 
duplex again to make sure that you 
have removed all of the misfed media.
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							Solving Problems with Media Misfeeds 13-24
Media is mis-
fed in the 
ADF.The loaded document 
does not meet the 
specifications.Load the correct document. For details 
on the documents that can be loaded, 
refer to “Documents that can be loaded 
into the ADF” on page 4-34.
The loaded document 
exceeds the maxi-
mum capacity.Load the document so that it does not 
exceed the maximum capacity. For 
details on the documents that can be 
loaded, refer to “Documents that can 
be loaded into the ADF” on page 4-34.
The document guides 
were not slid against 
the edges of the doc-
ument.Slide the document guides against the 
edges of the document. For details on 
loading the document, refer to “Load-
ing a document into the ADF” on 
page 4-37.
Media is mis-
feeding.The media is not cor-
rectly positioned in 
the tray.Remove the misfed media and reposi-
tion the media properly in the tray.
The number of sheets 
in the tray exceeds 
the maximum 
allowed.Remove the excess media and reload 
the correct number of sheets in the 
tray. 
The media guides are 
not correctly adjusted 
to the media size.Adjust the media guides in the Tray 1 
to match the size of the media.
Warped or wrinkled 
media is loaded in the 
tray.Remove the media, smooth it out, and 
reload it. If it still misfeeds, do not use 
that media.
The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media. 
Envelopes are loaded 
in Tray 2, 3, 4.Envelope must be loaded in Tray 1 
only.
Labels, letterhead, 
postcards, thick 
stock, or glossy are 
loaded in Tray 3, 4.Labels, letterhead, postcards, thick 
stock, or glossy must be loaded in Tray 
1 or 2.
Custom-sized media 
is loaded in Tray 3, 4.Custom-sized media can be loaded in 
Tray 1 or 2.
See “Print Media” on page 4-2. Symptom Cause Solution
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							Solving Problems with Media Misfeeds13-25
The recommended 
label sheet is facing 
the wrong way in Tray 
1.Load the label sheets according to the 
manufacturer’s instructions.
Envelopes are facing 
the wrong way in Tray 
1.Load the envelopes in Tray 1 with the 
flaps facing up.
If the flaps are on the long edge, load 
the envelopes with the flap edge 
toward the machine and the flap side 
facing up.
Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media.
See “Specifications” on page 4-2.
Also, refer to 
http://konicaminolta.com 
for a complete list of currently 
approved media.
The media feed roller 
is dirty.Clean the media feed roller.
For more details, refer to “Media Roll-
ers” on page 12-5. Symptom Cause Solution
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