Konica Minolta bizhub C35 User Manual

							Solving Other Problems 13-26
Solving Other Problems
Symptom Cause Solution
Machine 
power is not 
on.The power cord is not 
correctly plugged into 
the outlet.Turn off the machine, confirm that the 
power cord is correctly plugged into 
the outlet, and then turn on the 
machine.
Something is wrong 
with the outlet con-
nected to the 
machine.Plug another electrical appliance into 
the outlet and see whether it operates 
properly.
The power switch is 
not correctly turned 
on (I position).Turn the power switch off (O position), 
then turn it back to the on (I position). 
The machine is con-
nected to an outlet 
with a voltage or fre-
quency that does not 
match the machine 
specifications.Use a power source with the specifica-
tions listed in appendix A, “Technical 
Specifications.”
The control 
panel dis-
plays [Toner 
is low.] much 
sooner than 
expected.One of the toner car-
tridges may be defec-
tive.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it. 
Printed with heavy 
toner coverage.See specifications in Appendix A.
Cannot print 
the machine 
status list.The tray is empty. Check that at least Tray 1 is loaded 
with media, in place, and secure.
There is a media mis-
feed.Clear the media misfeed.
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							Solving Other Problems13-27
Printing from 
a USB mem-
ory device is 
not possible.[External Memory 
Print] is set to [Dis-
able].Press the [Utility/Counter] key, and 
then set [Admin Settings] - [External 
Memory Print] to [Enable].
The file format (file 
extension) is not one 
that can be printed.Only files with the format (extension) 
for JPEG, TIFF, XPS or PDF can be 
printed.
Press [USB/HDD], and then, with 
[External Memory] - [File Type], select 
the type of files to be displayed.
A public user is not 
specified for user 
authentication.Contact the administrator of this unit.
Printing 
takes too 
much time.The machine is set to 
a slow printing mode 
(for example, thick 
stock).It takes more time to print with special 
media. When using regular paper, 
make sure that the media type is set 
properly in the driver.
The machine is set to 
power saving mode.It takes time for printing to start in 
power saving mode.
The job is very com-
plex.Wait. No action needed.
A toner cartridge for a 
different region or an 
unapproved toner 
cartridge is installed 
([Incorrect toner car-
tridge]is displayed in 
the message win-
dow).Install a correct KONICA MINOLTA 
toner cartridge approved for your spe-
cific machine.
If an error has been 
detected during print-
ing job transmission 
in the Copy mode, it 
takes a while to pro-
cess the error and 
resume the printing 
operation.Wait. No action needed.
Blank pages 
are printed.One or more of the 
toner cartridges are 
defective or empty.Check the toner cartridges. The image 
will not print correctly or not at all, if the 
cartridges are empty.
The wrong media is 
being used.Check that the media type. Symptom Cause Solution
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							Solving Other Problems 13-28
Not all pages 
print.A different user acci-
dentally canceled the 
job.Try printing the remaining pages.
The tray is empty. Check that the tray is loaded with 
media, in place, and secure.
A document is printed 
with an overlay file 
which has been cre-
ated by an unsuit-
able printer driver.Print the overlay file using a suitable 
printer driver.
Machine 
resets or 
turns off fre-
quently.The power cord is not 
correctly plugged into 
the outlet.Turn off the machine, confirm that the 
power cord is correctly plugged into 
the outlet, and then turn on the 
machine.
A system error 
occurred.Contact Technical Support with the 
error information.
You are 
experienc-
ing duplex 
problems.Media or settings are 
not correct.Make sure that you are using correct 
media. 
„See “Specifications” on page 4-2. 
Also, refer to 
http://konicaminolta.com 
for a complete list of currently 
approved media.
„Do not duplex custom-sized media, 
envelopes, labels, postcards, letter-
head, or glossy media. 
„Make sure that you have not mixed 
media types in the tray.
In the Windows printer driver ([Layout]/
[Print Type]), choose [2-Sided].
Set duplex (Double-Sided) copying. 
For details on setting duplex (Dou-
ble-Sided) copying, refer to “About 
Duplex Printing” on page 4-30.
For N-up on duplexed pages, choose 
Collate only in the printer driver’s 
[Basic] Tab. Do not set collation in the 
application. Symptom Cause Solution
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							Solving Other Problems13-29
With N-up on 
multiple cop-
ies, the out-
put is 
incorrect.Both the printer driver 
and the application 
have been set for col-
lation.For N-up on multiple copies, choose 
Collate only in the printer driver’s Basic 
Tab. Do not set collation in the applica-
tion.
Booklet Left 
and Right 
Binding out-
put is incor-
rect.Both the printer driver 
and the application 
have been set for col-
lation.For Booklet Left Binding and Booklet 
Right Binding, choose Collate only in 
the printer driver’s Basic Tab. Do not 
set collation in the application.
You hear 
unusual 
noises.The machine is not 
level.Place the machine on a flat, hard, level 
surface.
The tray is not 
installed correctly.Remove the tray that you are printing 
from and reinsert it completely into the 
machine.
There is a foreign 
object stuck inside 
the machine.Turn off the machine and remove the 
object. If you cannot remove it, contact 
Technical Support. 
Some areas 
of the 
scanned 
image are 
missing.Acrobat 8 (Macintosh 
version) is used for 
scanning the image.With the Acrobat Scan setting, turn off 
the OCR and Filtering functions.
The 
web-based 
utility cannot 
be accessed.The PageScope Web 
Connection Adminis-
trator’s password is 
incorrect.The PageScope Web Connection 
Administrator password has a 0-char-
acter minimum and an 16-character 
maximum. For details of the 
PageScope Web Connection adminis-
trator password, refer to the [Refer-
ence Guide] on the Documentation 
CD/DVD.
Media is 
wrinkled.The media is moist 
from humidity or hav-
ing water spilled on it. Remove the moist media and replace it 
with new, dry media. 
The media feed roller 
or fuser unit is defec-
tive.Check them for damage. If necessary, 
contact Technical Support with the 
error information.
Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media. See “Specifications” on 
page 4-2. Symptom Cause Solution
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							Solving Other Problems 13-30
Data was 
sent to the 
machine, but 
it doesn’t 
print.An error message is 
displayed in the mes-
sage window.Handle according to the message dis-
played.
A job may be can-
celled if user authen-
tication setting is 
specified.Click the User Authentication button in 
the printer driver, and then type in the 
necessary information before printing.
The hard 
disk was 
automati-
cally format-
ted.The hard disk was 
full.When the control panel displays [HDD 
is low on disk space.], delete print jobs 
and resources (fonts, forms, etc.) 
which were saved on the hard disk 
using Download Manager or Page-
Scope Web Connection.
A network 
connection 
cannot be 
established 
with an IPv4 
address.Duplicate detection of 
the IPv6 address 
failed.Set [Ethernet]/[TCP/IP]/[IPv6]/[Enable] 
in [Admin Settings] menu to [No]. Symptom Cause Solution
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							Solving Problems with Printing Quality13-31
Solving Problems with Printing Quality
Symptom Cause Solution
Nothing is 
printed, or 
there are 
blank spots 
on the 
printed page.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check if any is damaged. 
One or more of the 
imaging units may be 
defective.Remove the imaging units and check 
for damage. If it is damaged, replace it.
The media is moist 
from humidity.Adjust the humidity for media storage. 
Remove the moist media and replace it 
with new, dry media.
The media set in the 
printer driver mis-
matches the media 
loaded in the 
machine.Load the correct media in the machine.
Several sheets are 
being fed at the same 
time.Remove the media from the tray and 
check for static electricity. Fan plain 
paper or other media, and replace it in 
the tray.
Entire sheet 
is printed in 
black or 
color.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it. 
One or more of the 
imaging units may be 
defective.Remove the imaging units and check 
for damage. If it is damaged, replace it.
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							Solving Problems with Printing Quality 13-32
Image is too 
light; there is 
low image 
density.Laser lens is dirty. Clean the laser lens.
The copy density is 
set too light.Select a darker copy density.
The media is moist 
from humidity.Remove the moist media and replace 
with new, dry media.
There is not much 
toner left in the car-
tridge.Replace the toner cartridge.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
Media type is set 
incorrectly.When printing envelopes, labels, letter 
head, postcards, thick stock, glossy 
media, single side only paper or spe-
cial paper, specify the appropriate 
media type in the printer driver.
Image is too 
dark.The copy density is 
set too dark.Select a lighter copy density.
The document was 
not pressed close 
enough against the 
original glass.Position the document so that it is 
pressed close enough against the orig-
inal glass. For details on positioning 
the document on the original glass, 
refer to “Placing a document on the 
original glass” on page 4-36.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it. 
One or more of the 
imaging units may be 
defective.Remove the imaging units and check 
for damage. If it is damaged, replace it. Symptom Cause Solution
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							Solving Problems with Printing Quality13-33
Image is 
blurred; 
background 
is lightly 
stained; 
there is 
insufficient 
gloss of the 
printed 
image.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
One or more of the 
imaging units may be 
defective.Remove the imaging units and check 
for damage. If it is damaged, replace it.
The original glass is 
dirty.Clean the original glass. For details, 
refer to “Cleaning the machine” on 
page 12-4.
The original cover 
pad is dirty.Clean the original cover pad. For 
details, refer to “Cleaning the machine” 
on page 12-4.
The print or 
color density 
is uneven.One or more of the 
toner cartridges may 
be defective or low.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
One or more of the 
imaging units is 
defective.Remove the imaging units and check 
for damage. If it is damaged, replace it.
The machine is not 
level.Place the machine on a flat, hard, level 
surface. Symptom Cause Solution
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							Solving Problems with Printing Quality 13-34
Irregular 
print or mot-
tled image 
appears.The media is moist 
from humidity.Adjust the humidity in the media stor-
age area.
Remove the moist media and replace it 
with new, dry media.
Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media. See “Specifications” on 
page 4-2.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
One or more of the 
imaging units is 
defective.Remove the imaging units and check 
for damage. If it is damaged, replace it.
There is 
insufficient 
fusing or the 
image 
comes off 
when 
rubbed.The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media. 
Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media. See “Specifications” on 
page 4-2.
Media type is set 
incorrectly.When printing envelopes, labels, letter 
head, postcards, thick stock, single 
side only paper or special paper, spec-
ify the appropriate media type in the 
printer driver. Symptom Cause Solution
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							Solving Problems with Printing Quality13-35
There are 
toner 
smudges or 
residual 
images.One or more of the 
toner cartridges are 
defective or installed 
incorrectly.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
There are 
toner 
smudges on 
the back side 
of the page 
(whether or 
not it has 
been 
duplexed).The media transfer 
roller is dirty.Clean the media transfer roller.
If you think the transfer roller should be 
replaced, contact Technical Support 
with the error information.
The media path is 
dirty with toner.Print several blank sheets and the 
excess toner should disappear.
One or more of the 
toner cartridges are 
defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
One or more of the 
imaging units is 
defective.Remove the imaging units and check 
for damage. If it is damaged, replace it.
Abnormal 
areas (white, 
black, or 
color) appear 
in a regular 
pattern.The laser lens is dirty. Clean the laser lens.
A toner cartridge may 
be defective.Remove the toner cartridges with the 
color causing the abnormal image. 
Replace it with a new toner cartridge.
One or more of the 
imaging units is 
defective.Remove the imaging units and check 
for damage. If it is damaged, replace it. Symptom Cause Solution
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