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Epson C 2900 Manual

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    							1 - 38 Chapter 1   Troubleshooting
Epson AcuLaser C2900NRevision B
Confidential
FIP-1.12  016-757: Auditron - Invalid User
Step CheckRemedy
Ye s N o
Possible causative parts:
-
1Checking the user‘s account setting.
Set the correct user‘s account (user name and password).
Does the error still occur when printing?End of work.Upgrade the 
firmware.
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    							1 - 39 Chapter 1   Troubleshooting
Epson AcuLaser C2900NRevision B
Confidential
FIP-1.13  016-758: Auditron - Disabled Function
Step CheckRemedy
Ye s N o
Possible causative parts:
-
1Checking the “Black&White” setting.
Set the [Color Mode] to the [Color].
Does the error still occur when printing?End of work.Upgrade the 
firmware.
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    							1 - 40 Chapter 1   Troubleshooting
Epson AcuLaser C2900NRevision B
Confidential
FIP-1.14  016-759: Auditron - Reached Limit
Step CheckRemedy
Ye s N o
Possible causative parts:
-
1Checking the “Color Track” setting.
Set the correct value of [User Registration] exceed the 
limitation.
Does the error still occur when printing?End of work.Upgrade the 
firmware.
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    							1 - 41 Chapter 1   Troubleshooting
Epson AcuLaser C2900NRevision B
Confidential
FIP-1.15  016-799: Job Environment Violation
Step CheckRemedy
Ye s N o
Possible causative parts:
PWBA ESS SFP (PL8.1.7)
1Checking the paper size.
Does the paper size in use meet the specifications?Go to step 3.Use the paper that 
meets the 
specifications, 
then go to step 2.
2 Does the error still occur when printing? Go to step 3. End of work.
3Checking the paper size setup.
Does the using paper size match the printer setup value?Go to step 5. Go to step 4.
4Setup the paper size through your PC.
Does the error still occur when printing?Go to step 5. End of work.
5Checking the printing job.
Does the error still occur when printing the Windows test 
print?Go to step 6.
End of work.
6Checking the firmware version.
Is the firmware the latest version?Replace the 
PWBA ESS SFP. 
(Refer to RRP8.3.)Upgrade the 
firmware.
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    							1 - 42 Chapter 1   Troubleshooting
Epson AcuLaser C2900NRevision B
Confidential
FIP-1.16  016-982: Disc Full
Step CheckRemedy
Ye s N o
Possible causative parts:
PWBA ESS SFP (PL8.1.7)
MEMORY CARD (OPTION) (PL8.1.15)
1Checking the file data in the printer.
Print or clear the stored files and data at the printer memory.
Does the error still occur when printing?Go to step 2. End of work.
2Checking the memory capacity for print.
Print the small size file (like a Windows test page).
Does the error still occur when printing?Go to step 3.Add the MEMORY
CARD or divide
the printing job.
3 Is the customer using the recommended memory card? Go to step 4.Replace to the 
recommended 
memory card.
4Checking the MEMORY CARD (OPTION) installation.
Reseat the MEMORY CARD (OPTION).
Does the error still occur when turning on the power?Go to step 5. End of work.
5Checking after resetting the MEMORY CARD (OPTION).
Replace the MEMORY CARD. (Refer to RRP8.4.)
Does the error still occur when turning on the power?Replace the 
PWBA ESS SFP. 
(Refer to RRP8.3.)End of work.
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    							1 - 43 Chapter 1   Troubleshooting
Epson AcuLaser C2900NRevision B
Confidential
FIP-1.17  024-340: IOT Firmware Error
*1: Though some kind of foreign noise would be possible cause, go to FIP Electrical Noise in Other FIP 
and check, to make sure. Step CheckRemedy
Ye s N o
Possible causative parts:
PWBA MCU (PL8.2.13)
1Does the error still occur after several ON/OFF procedures 
of the power?Go to step 2. End of work. *1
2Checking the firmware version.
Is the firmware the latest version?Go to step 3.Upgrade the 
firmware, then go 
to step 3.
3Checking after resetting the PWBA MCU.
Reseat the PWBA MCU.
Does the error still occur when the power is turned OFF and 
ON?Go to step 4. End of work. *1
4Checking after replacing the PWBA MCU.
Replace the PWBA MCU. (Refer to RRP8.9.)
Does the error still occur when the power is turned OFF and 
ON?Go to Electrical 
Noise.End of work.
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    							1 - 44 Chapter 1   Troubleshooting
Epson AcuLaser C2900NRevision B
Confidential
FIP-1.18  024-360: MCU DownLoad Error
Step CheckRemedy
Ye s N o
Possible causative parts:
PWBA MCU (PL8.2.13)
1Download the Firmware using the download mode.
(Refer to 1.2 Firmware version up procedure using the 
download mode of Appendix_1 Firmware download.)
Does the error still occur when the power is turned off and 
on?Replace the 
PWBA MCU 
(Refer to RRP8.9).End of work.
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    							1 - 45 Chapter 1   Troubleshooting
Epson AcuLaser C2900NRevision B
Confidential
FIP-1.19  024-362: IOT Start Image Marking Time-out
Step CheckRemedy
Ye s N o
Possible causative parts:
PWBA ESS SFP (PL8.1.7)
1Checking the firmware version.
Is the firmware the latest version?Go to step 2.Upgrade the 
firmware, then go 
step 2.
2Checking the error.
Does the error still occur when printing?Replace the 
PWBA ESS SFP. 
(Refer to RRP8.3.)End of work.
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    							1 - 46 Chapter 1   Troubleshooting
Epson AcuLaser C2900NRevision B
Confidential
FIP-1.20  024-371: MCU-ESS Communication Fail
Step CheckRemedy
Ye s N o
Possible causative parts:
PWBA ESS SFP (PL8.1.7)
PWBA MCU (PL8.2.13)
HARNESS ASSY ESS MG SFP (PL9.1.1)
1Checking after resetting the PWBA ESS SFP and PWBA 
MCU.
Reseat the PWBA ESS SFP and PWBA MCU.
Does the error still occur when the power is turned OFF and 
ON?Go to step 2. End of work.
2Checking the connectors for connection.
Check the connections between the PWBA MCU and 
PWBA ESS SFP.
Are P/J10 and P/J101 connected correctly?
Go to step 4.Reconnect the 
connector(s) P/
J10 and/or P/J101 
correctly, then go 
to step 3.
3Does the error still occur when the power is turned OFF and 
ON?Go to step 4. End of work.
4Checking the HARNESS ASSY ESS MG SFP for continuity.
Disconnect J10 from the PWBA MCU.
Disconnect J101 from the PWBA ESS SFP.
Is each cable of J10  J101 continuous? Go to step 5.Replace the 
HARNESS ASSY 
ESS MG SFP.
5Checking the firmware version
Is the firmware the latest version?Go to step 6.Upgrade the 
firmware.
6Checking after replacing the PWBA MCU.
Replace the PWBA MCU. (Refer to RRP8.9.)
Does the error still occur when the power is turned OFF and 
ON?Replace the 
PWBA ESS SFP.
(Refer to RRP8.3.)End of work.
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    							1 - 47 Chapter 1   Troubleshooting
Epson AcuLaser C2900NRevision B
Confidential
FIP-1.21  024-985: Waiting for Continue key to be pressed after reloading paper to the 
SSI
Step CheckRemedy
Ye s N o
Possible causative parts:
PWBA ESS SFP (PL8.1.7)
1Checking the firmware version.
Is the firmware the latest version?Replace the 
PWBA ESS SFP. 
(Refer to RRP8.3.)Upgrade the 
firmware.
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