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Epson C 2900 Manual

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    							1 - 18 Chapter 1   Troubleshooting
    Epson AcuLaser C2900NRevision B
    Confidential 077102Jam at Exit
    Open Front Cover
    and Remove Paper
    The paper does not reach the Exit Sensor within the specified 
    time.FIP-1.39
    103Jam at Exit
    Open Front Cover
    and Remove Paper
    The paper remains at the paper transfer path between the Exit 
    Sensor and the Regi Sensor.FIP-1.39
    104Jam at Exit
    Open Front Cover
    and Remove Paper
    The paper does not pass through the Exit Sensor within the 
    specified time.FIP-1.40
    105Jam at Exit
    Open Front Cover
    and Remove Paper
    The paper passed through the Exit Sensor earlier than the 
    specified time.FIP-1.40
    106Jam at Front
    Cover
    Open Front Cover
    and Remove Paper
    Detect jam when stopped before fuser unit in forced stop 
    mode.FIP-1.39
    107Jam at Duplexer
    Open Front Cover
    Lift Duplexer 
    In the duplex printing mode, the lead edge does not reach the 
    Regi Sensor when the sheet changes the direction in the 
    Duplexer after the standby.FIP-1.41
    108Jam at Duplexer
    Open Front Cover
    Lift Duplexer
    In the duplex printing mode, the lead edge does not reach the 
    SSI No Paper Sensor when the sheet changes the direction in 
    the Duplexer after the standby.FIP-1.41
    215Duplexer Error
    Restart Printer
    Error 077-215
    Restart Printer 
    The error is detected by Duplexer communication check.FIP-1.42
    300Front Cover Open
    Close FrontCover
    The Front Cover is open.FIP-1.43
    301Side Door Open
    Close Side Door
    The Toner Access Cover is open.FIP-1.44
    900Jam at Exit
    Open Front Cover
    and Remove Paper
    The paper remains at the Exit Sensor.FIP-1.45
    901Jam at Front
    Cover
    Open Front Cover
    and Remove Paper
    The paper remains at the Regi Sensor.FIP-1.46
    907Jam at Duplexer
    Open Front Cover
    Lift Duplexer 
    The paper remains at the Duplex area.FIP-1.47 Status 
    CodeError Message
    Status ContentsFIP to be 
    referred
    LCD 
    Flip
    Flip
    Flip
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    							1 - 19 Chapter 1   Troubleshooting
    Epson AcuLaser C2900NRevision B
    Confidential 091402Ready to Print
    ImagingUnit Life
    Ready to Print
    Replace Soon
    The drum cartridge is approaching the replacement time.FIP-1.48
    912Check Unit
    Imaging Unit
    Detect the tape staying on the drum cartridge.FIP-1.49
    916I U CRUM Error
    Restart Printer
    Error 091-916
    Restart Printer
    An unsupported drum cartridge is detected.FIP-1.50
    935Replace
    Imaging Unit
    The drum cartridge has reached the replacement time.FIP-1.51
    941Waste Full
    Yellow Cartridge
    Waste Toner (Y) Counter value has reached replacement 
    time.FIP-1.52
    942Waste Full
    MagentaCartridge
    Waste Toner (M) Counter value has reached replacement 
    time.FIP-1.52
    943Waste Full
    Cyan Cartridge
    Waste Toner (C) Counter value has reached replacement 
    time.FIP-1.52
    944Waste Full
    Black Cartridge
    Waste Toner (K) Counter value has reached replacement 
    time.FIP-1.52
    972Insert
    Imaging Unit
    The drum cartridge is not installed in the printer.FIP-1.53
    092310CTD Sensor Error
    Restart Printer
    Error 092-310
    Restart Printer
    CTD(ACD) sensor error (analog to digital conversion etc.) is 
    detected.FIP-1.54
    410Ready to Print
    CTD Sensor
    The CTD (ADC) Sensor is approaching the Cleaning time.FIP-1.55
    661Env Sensor Error
    Restart Printer
    Error 092-661
    Restart Printer
    The Temperature sensor detected the temperature anomaly.FIP-1.56
    910Check Unit
    CTD Sensor
    The CTD (ADC) Sensor has reached the Cleaning time.FIP-1.55
    093 423Ready to Print
    Yellow Low
    Ready to Print
    Replace Soon
    
    The Toner Cartridge (Y) is approaching the replacement time.
    When all the toner cartridges are simultaneously approaching 
    the replacement time, a warning is indicated on the LCD panel 
    in the following order: 1)Black → 2)Cyan → 3)Magenta → 
    4)YellowFIP-1.57 Status 
    CodeError Message
    Status ContentsFIP to be 
    referred
    LCD 
    Flip
    Flip
    Flip
    Flip
    Flip 
    						
    							1 - 20 Chapter 1   Troubleshooting
    Epson AcuLaser C2900NRevision B
    Confidential 093424Ready to Print
    Magenta Low
    Ready to Print
    Replace Soon
    The Toner Cartridge (M) is approaching the replacement time.
    When all the toner cartridges are simultaneously approaching 
    the replacement time, a warning is indicated on the LCD panel 
    in the following order: 1)Black → 2)Cyan → 3)Magenta → 
    4)YellowFIP-1.57
    425Ready to Print
    Cyan Low
    Ready to Print
    Replace Soon
    The Toner Cartridge (C) is approaching the replacement time.
    When all the toner cartridges are simultaneously approaching 
    the replacement time, a warning is indicated on the LCD panel 
    in the following order: 1)Black → 2)Cyan → 3)Magenta → 
    4)YellowFIP-1.57
    426Ready to Print
    Black Low
    Ready to Print
    Replace Soon
    The Toner Cartridge (K) is approaching the replacement time.
    When all the toner cartridges are simultaneously approaching 
    the replacement time, a warning is indicated on the LCD panel 
    in the following order: 1)Black → 2)Cyan → 3)Magenta → 
    4)YellowFIP-1.57
    919Low Density
    Yellow Cartridge
    Detects low density of yellow.FIP-1.58
    920Low Density
    MagentaCartridge
    Detects low density of magenta.FIP-1.58
    921Low Density
    Cyan Cartridge
    Detects low density of cyan.FIP-1.58
    922Low Density
    Black Cartridge
    Detects low density of black.FIP-1.58
    925Blk - CRUM Error
    Restart Printer
    Error 093-925
    Restart Printer
    The Black Toner Cartridge CRUM communication failure is 
    detected.FIP-1.59
    926 Invalid Black
    An unsupported Toner Cartridge (K) is detected.FIP-1.60
    930Replace
    Yellow Cartridge
    The Toner Cartridge (Y) has reached the replacement time.
    When all the toner cartridges have simultaneously reached 
    the replacement time, a warning is indicated on the LCD panel 
    in the following order: 1)Black → 2)Cyan → 3)Magenta → 
    4)YellowFIP-1.61
    931Replace
    MagentaCartridge
    The Toner Cartridge (M) has reached the replacement time.
    When all the toner cartridges have simultaneously reached 
    the replacement time, a warning is indicated on the LCD panel 
    in the following order: 1)Black → 2)Cyan → 3)Magenta → 
    4)YellowFIP-1.61
    932Replace
    Cyan Cartridge
    The Toner Cartridge (C) has reached the replacement time.
    When all the toner cartridges have simultaneously reached 
    the replacement time, a warning is indicated on the LCD panel 
    in the following order: 1)Black → 2)Cyan → 3)Magenta → 
    4)YellowFIP-1.61 Status 
    CodeError Message
    Status ContentsFIP to be 
    referred
    LCD 
    Flip
    Flip
    Flip
    Flip 
    						
    							1 - 21 Chapter 1   Troubleshooting
    Epson AcuLaser C2900NRevision B
    Confidential 093933Replace
    Black Cartridge
    The Toner Cartridge (K) has reached the replacement time.
    When all the toner cartridges have simultaneously reached 
    the replacement time, a warning is indicated on the LCD panel 
    in the following order: 1)Black → 2)Cyan → 3)Magenta → 
    4)YellowFIP-1.61
    950Y - CRUM Error
    Restart Printer
    Error 093-950
    Restart Printer
    The Yellow Toner Cartridge CRUM communication failure is 
    detected.FIP-1.59
    951M - CRUM Error
    Restart Printer
    Error 093-951
    Restart Printer
    The Magenta Toner Cartridge CRUM communication failure is 
    detected.FIP-1.59
    952C - CRUM Error
    Restart Printer
    Error 093-952
    Restart Printer
    The Cyan Toner Cartridge CRUM communication failure is 
    detected.FIP-1.59
    960 Invalid Yellow
    An unsupported Toner Cartridge (Y) is detected.FIP-1.60
    961 Invalid Magenta
    An unsupported Toner Cartridge (M) is detected.FIP-1.60
    962 Invalid Cyan
    An unsupported Toner Cartridge (C) is detected.FIP-1.60
    970Insert
    Yellow Cartridge
    The Toner Cartridge (Y) is not installed in the printer. If no 
    toner cartridge has been installed in the printer, a warning is 
    indicated on the LCD panel in the following order: 1)Black → 
    2)Cyan → 3)Magenta → 4)YellowFIP-1.62
    971Insert
    MagentaCartridge
    The Toner Cartridge (M) is not installed in the printer. If no 
    toner cartridge has been installed in the printer, a warning is 
    indicated on the LCD panel in the following order: 1)Black → 
    2)Cyan → 3)Magenta → 4)YellowFIP-1.62
    972Insert
    Cyan Cartridge
    The Toner Cartridge (C) is not installed in the printer. If no 
    toner cartridge has been installed in the printer, a warning is 
    indicated on the LCD panel in the following order: 1)Black → 
    2)Cyan → 3)Magenta → 4)YellowFIP-1.62
    973
    Insert
    Black Cartridge
    The Toner Cartridge (K) is not installed in the printer. If no 
    toner cartridge has been installed in the printer, a warning is 
    indicated on the LCD panel in the following order: 1)Black → 
    2)Cyan → 3)Magenta → 4)YellowFIP-1.62
    094 422Ready to Print
    TransferUnitLife
    Ready to Print
    Replace Soon
    The Belt Unit has reached the replacement time.FIP-1.63 Status 
    CodeError Message
    Status ContentsFIP to be 
    referred
    LCD 
    Flip
    Flip
    Flip
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    							1 - 22 Chapter 1   Troubleshooting
    Epson AcuLaser C2900NRevision B
    Confidential 094 911Replace
    Transfer Unit
    The Belt Unit has reached the replacement time.FIP-1.64
    11 6315RAM Error
    Restart Printer
    Error 116-315
    Restart Printer
    An error occurred during the onboard RAM read/write check at 
    the time of initialization.FIP-1.6
    This code is given when the Optional Memory Module is installed.
    316
    RAM Error
    Restart Printer
    Error 116-316
    Restart Printer
    
    Unsupported additional memory module is detected in the 
    memory slot.
    FIP-1.65
    317Controller Error
    Restart Printer
    Error 116-317
    Restart Printer
    Checksum error occurred in the main program ROM.FIP-1.6
    This code is given when the Optional Memory Module is installed.
    320
    RAM Error
    Restart Printer
    Error 116-320
    Restart Printer
    
    Additional memory module is not completely inserted in the 
    slot.
    FIP-1.65
    323NV RAM Error
    Restart Printer
    Error 116-323
    Restart Printer
    An error occurred during the master NVRAM 1 read/write 
    check at the time of initialization.FIP-1.6
    324Controller Error
    Restart Printer
    Error 116-324
    Restart Printer
    The Exception error occurred.FIP-1.6
    326NV RAM Error
    Restart Printer
    Error 116-326
    Restart Printer
    An error occurred during the slave NVRAM 2 read/write check 
    at the time of initialization.
    (Reserved)FIP-1.6
    327Controller Error
    Restart Printer
    Error 116-327
    Restart Printer
    The CPU instruction cache error occurred.FIP-1.6
    328Controller Error
    Restart Printer
    Error 116-328
    Restart Printer
    The CPU cache error occurred.FIP-1.6 Status 
    CodeError Message
    Status ContentsFIP to be 
    referred
    LCD 
    Flip
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    							1 - 23 Chapter 1   Troubleshooting
    Epson AcuLaser C2900NRevision B
    Confidential 11 6343ASIC Error
    Restart Printer
    Error 116-343
    Restart Printer
    The ASIC error occurred.FIP-1.6
    350Network Error
    Restart Printer
    Error 116-350
    Restart Printer
    A communication error occurred between the On Board 
    Network and ESS firmware.FIP-1.6
    355Network Error
    Restart Printer
    Error 116-355
    Restart Printer
    A fatal error occurred the on board network communication.FIP-1.66
    361PCI Error
    Restart Printer
    Error 116-361
    Restart Printer
    Connection error occurred between the PCI BUS port and the 
    port of peripheral devices.FIP-1.67
    362PCI Error
    Restart Printer
    Error 116-362
    Restart Printer
    Connection error occurred between the PCI BUS port and the 
    port of peripheral devices.FIP-1.67
    363PCI Error
    Restart Printer
    Error 116-363
    Restart Printer
    Connection error occurred between the PCI BUS port and the 
    port of peripheral devices.FIP-1.67
    366PCI Error
    Restart Printer
    Error 116-366
    Restart Printer
    Connection error occurred between the PCI BUS port and the 
    port of peripheral devices.FIP-1.67
    368PCI Error
    Restart Printer
    Error 116-368
    Restart Printer
    Connection error occurred between the PCI BUS port and the 
    port of peripheral devices.FIP-1.67
    369PCI Error
    Restart Printer
    Error 116-369
    Restart Printer
    Connection error occurred between the PCI BUS port and the 
    port of peripheral devices.FIP-1.67
    390NV RAM Error
    Restart Printer
    Error 116-390
    Restart Printer
    Upon turning the power ON, an error occurred during checks 
    on consistency of the NVRAM size between the system-
    required one and actual one and on consistency of the 
    recorded IDs.FIP-1.6 Status 
    CodeError Message
    Status ContentsFIP to be 
    referred
    LCD 
    Flip
    Flip
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    							1 - 24 Chapter 1   Troubleshooting
    Epson AcuLaser C2900NRevision B
    Confidential 11 6
    This code is given when the Optional Memory Module is installed.
    721
    Collate Full
    Press Ok Button
    Error 116-721
    Press Ok Button
    
    Unable to collate due to insufficient memory.FIP-1.68
    193 700Ready to Print
    Non-GenuineToner
    The printer is in custom toner mode.FIP-1.69 Status 
    CodeError Message
    Status ContentsFIP to be 
    referred
    LCD Flip 
    						
    							1 - 25 Chapter 1   Troubleshooting
    Epson AcuLaser C2900NRevision B
    Confidential
    3. Error Code FIP
    FIP-1.1  004-310: IOT Option Feeder I/F Failure
    Step CheckRemedy
    Ye s N o
    Possible causative parts:
    HARN ASSY OPTION (PL3.1.20)
    PWBA MCU (PL8.2.13)
    FEEDER ASSY OPT (PL12.1.3)
    HARN ASSY TRAY (PL12.3.23)
    1Checking the Optional Feeder for installation.
    Is the Optional Feeder installed correctly?Go to step 3.Reseat the 
    Optional Feeder, 
    then go to step 2.
    2 Does the error still occur when printing? Go to step 3. End of work.
    3Checking the connectors for connection.
    Check the connections between the PWBA FEED H and 
    PWBA MCU.
    Are P/J27, P/J273, and P/J419 connected surely?Go to step 5.Reconnect the 
    connector(s) 
    P/J27, P/J273 
    and/or P/J419 
    surely, then go to 
    step 4.
    4 Does the error still occur when printing? Go to step 5. End of work.
    5Checking the HARN ASSY TRAY for continuity.
    Disconnect P/J419 from the PWBA FEED H.
    Disconnect P/J273 from the HARN ASSY OPTION.
    Is each cable of P/J419  P/J273 continuous?Go to step 6.Replace the 
    HARN ASSY 
    TRAY.
    6Checking the HARN ASSY OPTION for continuity.
    Disconnect P/J27 from the PWBA MCU.
    Disconnect P/J273 from the HARN ASSY TRAY.
    Is each cable of P/J27  P/J273 continuous?Go to step 7.Replace the 
    HARN ASSY 
    OPTION.
    7Checking after replacing the FEEDER ASSY OPT.
    Replace the FEEDER ASSY OPT. (Refer to RRP10.1.)
    Does the error still occur when the power is turned ON?Replace the 
    PWBA MCU. 
    (Refer to RRP8.9.)End of work. 
    						
    							1 - 26 Chapter 1   Troubleshooting
    Epson AcuLaser C2900NRevision B
    Confidential
    FIP-1.2  010-317: IOT Fuser Unit Detached
    Step CheckRemedy
    Ye s N o
    Possible causative parts:
    FUSER UNIT (PL6.1.1) 
    HARNESS ASSY FUSING UNIT MG SFP (PL6.1.2)
    PWBA MCU (PL8.2.13)
    PWBA LVPS (PL8.2.1)
    1Checking after resetting the fuser unit
    Reseat the fuser unit.
    Warning: Start the operation after the fuser unit has 
    cooled down.
    Does the error still occur when the power is turned OFF and 
    ON?Go to step 2. End of work.
    2Checking the connectors for connection.
    Remove the fuser unit.
    Warning: Start the operation after the fuser unit has 
    cooled down.
    Check the connections between the PWBA MCU (P/J17) 
    and fuser unit (P/J171).
    Check the connections between the fuser unit (P/J171) and 
    PWBA LVPS (P/J47).
    Check the connections between the PWBA LVPS (P/J501 
    and P/J502) and PWBA MCU (P/J14 and P/J15).
    Are these connectors connected correctly?
    Go to step 4.Reconnect the 
    connector(s) P/
    J17, P/J47, P/
    J171, P/J501, P/
    J502, P/J14 and/
    or P/J15 correctly,
    then go to step 3.
    3Does the error still occur when the power is turned OFF and 
    ON?Go to step 4. End of work.
    4Checking the HARNESS ASSY FUSING UNIT MG SFP for 
    continuity.
    Disconnect J17 from the PWBA MCU.
    Disconnect J47 from the PWBA LVPS.
    Is each cable of J17 and J47  P171 continuous? 
    NOTE: P171 is attached to the frame.Go to step 5.Replace the 
    HARNESS ASSY 
    FUSING UNIT MG 
    SFP. 
    						
    							1 - 27 Chapter 1   Troubleshooting
    Epson AcuLaser C2900NRevision B
    Confidential 5Checking the resistances of Temp. Sensor in the fuser unit.
    Remove the fuser unit.
    Warning: Start the operation after the fuser unit has 
    cooled down.
    Check the resistances across the following pins of the 
    removed fuser unit.
    J171-5pin  J171-4pin
    J171-6pin  J171-8pin
    J171-6pin  J171-7pin
    Can the resistances be measured? (The resistances are 7 
    k-ohm at 180 degrees C).
    Go to step 6.Warning: Start the 
    operation after the 
    fuser unit has 
    cooled down.
    Replace the fuser 
    unit. (Refer to 
    RRP6.1.) After 
    replacement, be 
    sure to clear the 
    life counter value. 
    6Checking after the PWBA LVPS.
    Replace the PWBA LVPS. (Refer to RRP8.5.)
    Does the error still occur when the power is turned off and 
    on?Replace the 
    PWBA MCU. 
    (Refer to RRP8.9.)End of work. Step CheckRemedy
    Ye s N o 
    						
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