Epson C 2900 Manual
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1 - 18 Chapter 1 Troubleshooting Epson AcuLaser C2900NRevision B Confidential 077102Jam at Exit Open Front Cover and Remove Paper The paper does not reach the Exit Sensor within the specified time.FIP-1.39 103Jam at Exit Open Front Cover and Remove Paper The paper remains at the paper transfer path between the Exit Sensor and the Regi Sensor.FIP-1.39 104Jam at Exit Open Front Cover and Remove Paper The paper does not pass through the Exit Sensor within the specified time.FIP-1.40 105Jam at Exit Open Front Cover and Remove Paper The paper passed through the Exit Sensor earlier than the specified time.FIP-1.40 106Jam at Front Cover Open Front Cover and Remove Paper Detect jam when stopped before fuser unit in forced stop mode.FIP-1.39 107Jam at Duplexer Open Front Cover Lift Duplexer In the duplex printing mode, the lead edge does not reach the Regi Sensor when the sheet changes the direction in the Duplexer after the standby.FIP-1.41 108Jam at Duplexer Open Front Cover Lift Duplexer In the duplex printing mode, the lead edge does not reach the SSI No Paper Sensor when the sheet changes the direction in the Duplexer after the standby.FIP-1.41 215Duplexer Error Restart Printer Error 077-215 Restart Printer The error is detected by Duplexer communication check.FIP-1.42 300Front Cover Open Close FrontCover The Front Cover is open.FIP-1.43 301Side Door Open Close Side Door The Toner Access Cover is open.FIP-1.44 900Jam at Exit Open Front Cover and Remove Paper The paper remains at the Exit Sensor.FIP-1.45 901Jam at Front Cover Open Front Cover and Remove Paper The paper remains at the Regi Sensor.FIP-1.46 907Jam at Duplexer Open Front Cover Lift Duplexer The paper remains at the Duplex area.FIP-1.47 Status CodeError Message Status ContentsFIP to be referred LCD Flip Flip Flip Flip Flip Flip Flip Flip Flip Flip Flip
1 - 19 Chapter 1 Troubleshooting Epson AcuLaser C2900NRevision B Confidential 091402Ready to Print ImagingUnit Life Ready to Print Replace Soon The drum cartridge is approaching the replacement time.FIP-1.48 912Check Unit Imaging Unit Detect the tape staying on the drum cartridge.FIP-1.49 916I U CRUM Error Restart Printer Error 091-916 Restart Printer An unsupported drum cartridge is detected.FIP-1.50 935Replace Imaging Unit The drum cartridge has reached the replacement time.FIP-1.51 941Waste Full Yellow Cartridge Waste Toner (Y) Counter value has reached replacement time.FIP-1.52 942Waste Full MagentaCartridge Waste Toner (M) Counter value has reached replacement time.FIP-1.52 943Waste Full Cyan Cartridge Waste Toner (C) Counter value has reached replacement time.FIP-1.52 944Waste Full Black Cartridge Waste Toner (K) Counter value has reached replacement time.FIP-1.52 972Insert Imaging Unit The drum cartridge is not installed in the printer.FIP-1.53 092310CTD Sensor Error Restart Printer Error 092-310 Restart Printer CTD(ACD) sensor error (analog to digital conversion etc.) is detected.FIP-1.54 410Ready to Print CTD Sensor The CTD (ADC) Sensor is approaching the Cleaning time.FIP-1.55 661Env Sensor Error Restart Printer Error 092-661 Restart Printer The Temperature sensor detected the temperature anomaly.FIP-1.56 910Check Unit CTD Sensor The CTD (ADC) Sensor has reached the Cleaning time.FIP-1.55 093 423Ready to Print Yellow Low Ready to Print Replace Soon The Toner Cartridge (Y) is approaching the replacement time. When all the toner cartridges are simultaneously approaching the replacement time, a warning is indicated on the LCD panel in the following order: 1)Black → 2)Cyan → 3)Magenta → 4)YellowFIP-1.57 Status CodeError Message Status ContentsFIP to be referred LCD Flip Flip Flip Flip Flip
1 - 20 Chapter 1 Troubleshooting Epson AcuLaser C2900NRevision B Confidential 093424Ready to Print Magenta Low Ready to Print Replace Soon The Toner Cartridge (M) is approaching the replacement time. When all the toner cartridges are simultaneously approaching the replacement time, a warning is indicated on the LCD panel in the following order: 1)Black → 2)Cyan → 3)Magenta → 4)YellowFIP-1.57 425Ready to Print Cyan Low Ready to Print Replace Soon The Toner Cartridge (C) is approaching the replacement time. When all the toner cartridges are simultaneously approaching the replacement time, a warning is indicated on the LCD panel in the following order: 1)Black → 2)Cyan → 3)Magenta → 4)YellowFIP-1.57 426Ready to Print Black Low Ready to Print Replace Soon The Toner Cartridge (K) is approaching the replacement time. When all the toner cartridges are simultaneously approaching the replacement time, a warning is indicated on the LCD panel in the following order: 1)Black → 2)Cyan → 3)Magenta → 4)YellowFIP-1.57 919Low Density Yellow Cartridge Detects low density of yellow.FIP-1.58 920Low Density MagentaCartridge Detects low density of magenta.FIP-1.58 921Low Density Cyan Cartridge Detects low density of cyan.FIP-1.58 922Low Density Black Cartridge Detects low density of black.FIP-1.58 925Blk - CRUM Error Restart Printer Error 093-925 Restart Printer The Black Toner Cartridge CRUM communication failure is detected.FIP-1.59 926 Invalid Black An unsupported Toner Cartridge (K) is detected.FIP-1.60 930Replace Yellow Cartridge The Toner Cartridge (Y) has reached the replacement time. When all the toner cartridges have simultaneously reached the replacement time, a warning is indicated on the LCD panel in the following order: 1)Black → 2)Cyan → 3)Magenta → 4)YellowFIP-1.61 931Replace MagentaCartridge The Toner Cartridge (M) has reached the replacement time. When all the toner cartridges have simultaneously reached the replacement time, a warning is indicated on the LCD panel in the following order: 1)Black → 2)Cyan → 3)Magenta → 4)YellowFIP-1.61 932Replace Cyan Cartridge The Toner Cartridge (C) has reached the replacement time. When all the toner cartridges have simultaneously reached the replacement time, a warning is indicated on the LCD panel in the following order: 1)Black → 2)Cyan → 3)Magenta → 4)YellowFIP-1.61 Status CodeError Message Status ContentsFIP to be referred LCD Flip Flip Flip Flip
1 - 21 Chapter 1 Troubleshooting Epson AcuLaser C2900NRevision B Confidential 093933Replace Black Cartridge The Toner Cartridge (K) has reached the replacement time. When all the toner cartridges have simultaneously reached the replacement time, a warning is indicated on the LCD panel in the following order: 1)Black → 2)Cyan → 3)Magenta → 4)YellowFIP-1.61 950Y - CRUM Error Restart Printer Error 093-950 Restart Printer The Yellow Toner Cartridge CRUM communication failure is detected.FIP-1.59 951M - CRUM Error Restart Printer Error 093-951 Restart Printer The Magenta Toner Cartridge CRUM communication failure is detected.FIP-1.59 952C - CRUM Error Restart Printer Error 093-952 Restart Printer The Cyan Toner Cartridge CRUM communication failure is detected.FIP-1.59 960 Invalid Yellow An unsupported Toner Cartridge (Y) is detected.FIP-1.60 961 Invalid Magenta An unsupported Toner Cartridge (M) is detected.FIP-1.60 962 Invalid Cyan An unsupported Toner Cartridge (C) is detected.FIP-1.60 970Insert Yellow Cartridge The Toner Cartridge (Y) is not installed in the printer. If no toner cartridge has been installed in the printer, a warning is indicated on the LCD panel in the following order: 1)Black → 2)Cyan → 3)Magenta → 4)YellowFIP-1.62 971Insert MagentaCartridge The Toner Cartridge (M) is not installed in the printer. If no toner cartridge has been installed in the printer, a warning is indicated on the LCD panel in the following order: 1)Black → 2)Cyan → 3)Magenta → 4)YellowFIP-1.62 972Insert Cyan Cartridge The Toner Cartridge (C) is not installed in the printer. If no toner cartridge has been installed in the printer, a warning is indicated on the LCD panel in the following order: 1)Black → 2)Cyan → 3)Magenta → 4)YellowFIP-1.62 973 Insert Black Cartridge The Toner Cartridge (K) is not installed in the printer. If no toner cartridge has been installed in the printer, a warning is indicated on the LCD panel in the following order: 1)Black → 2)Cyan → 3)Magenta → 4)YellowFIP-1.62 094 422Ready to Print TransferUnitLife Ready to Print Replace Soon The Belt Unit has reached the replacement time.FIP-1.63 Status CodeError Message Status ContentsFIP to be referred LCD Flip Flip Flip Flip
1 - 22 Chapter 1 Troubleshooting Epson AcuLaser C2900NRevision B Confidential 094 911Replace Transfer Unit The Belt Unit has reached the replacement time.FIP-1.64 11 6315RAM Error Restart Printer Error 116-315 Restart Printer An error occurred during the onboard RAM read/write check at the time of initialization.FIP-1.6 This code is given when the Optional Memory Module is installed. 316 RAM Error Restart Printer Error 116-316 Restart Printer Unsupported additional memory module is detected in the memory slot. FIP-1.65 317Controller Error Restart Printer Error 116-317 Restart Printer Checksum error occurred in the main program ROM.FIP-1.6 This code is given when the Optional Memory Module is installed. 320 RAM Error Restart Printer Error 116-320 Restart Printer Additional memory module is not completely inserted in the slot. FIP-1.65 323NV RAM Error Restart Printer Error 116-323 Restart Printer An error occurred during the master NVRAM 1 read/write check at the time of initialization.FIP-1.6 324Controller Error Restart Printer Error 116-324 Restart Printer The Exception error occurred.FIP-1.6 326NV RAM Error Restart Printer Error 116-326 Restart Printer An error occurred during the slave NVRAM 2 read/write check at the time of initialization. (Reserved)FIP-1.6 327Controller Error Restart Printer Error 116-327 Restart Printer The CPU instruction cache error occurred.FIP-1.6 328Controller Error Restart Printer Error 116-328 Restart Printer The CPU cache error occurred.FIP-1.6 Status CodeError Message Status ContentsFIP to be referred LCD Flip Flip Flip Flip Flip Flip Flip Flip Flip
1 - 23 Chapter 1 Troubleshooting Epson AcuLaser C2900NRevision B Confidential 11 6343ASIC Error Restart Printer Error 116-343 Restart Printer The ASIC error occurred.FIP-1.6 350Network Error Restart Printer Error 116-350 Restart Printer A communication error occurred between the On Board Network and ESS firmware.FIP-1.6 355Network Error Restart Printer Error 116-355 Restart Printer A fatal error occurred the on board network communication.FIP-1.66 361PCI Error Restart Printer Error 116-361 Restart Printer Connection error occurred between the PCI BUS port and the port of peripheral devices.FIP-1.67 362PCI Error Restart Printer Error 116-362 Restart Printer Connection error occurred between the PCI BUS port and the port of peripheral devices.FIP-1.67 363PCI Error Restart Printer Error 116-363 Restart Printer Connection error occurred between the PCI BUS port and the port of peripheral devices.FIP-1.67 366PCI Error Restart Printer Error 116-366 Restart Printer Connection error occurred between the PCI BUS port and the port of peripheral devices.FIP-1.67 368PCI Error Restart Printer Error 116-368 Restart Printer Connection error occurred between the PCI BUS port and the port of peripheral devices.FIP-1.67 369PCI Error Restart Printer Error 116-369 Restart Printer Connection error occurred between the PCI BUS port and the port of peripheral devices.FIP-1.67 390NV RAM Error Restart Printer Error 116-390 Restart Printer Upon turning the power ON, an error occurred during checks on consistency of the NVRAM size between the system- required one and actual one and on consistency of the recorded IDs.FIP-1.6 Status CodeError Message Status ContentsFIP to be referred LCD Flip Flip Flip Flip Flip Flip Flip Flip Flip Flip
1 - 24 Chapter 1 Troubleshooting Epson AcuLaser C2900NRevision B Confidential 11 6 This code is given when the Optional Memory Module is installed. 721 Collate Full Press Ok Button Error 116-721 Press Ok Button Unable to collate due to insufficient memory.FIP-1.68 193 700Ready to Print Non-GenuineToner The printer is in custom toner mode.FIP-1.69 Status CodeError Message Status ContentsFIP to be referred LCD Flip
1 - 25 Chapter 1 Troubleshooting Epson AcuLaser C2900NRevision B Confidential 3. Error Code FIP FIP-1.1 004-310: IOT Option Feeder I/F Failure Step CheckRemedy Ye s N o Possible causative parts: HARN ASSY OPTION (PL3.1.20) PWBA MCU (PL8.2.13) FEEDER ASSY OPT (PL12.1.3) HARN ASSY TRAY (PL12.3.23) 1Checking the Optional Feeder for installation. Is the Optional Feeder installed correctly?Go to step 3.Reseat the Optional Feeder, then go to step 2. 2 Does the error still occur when printing? Go to step 3. End of work. 3Checking the connectors for connection. Check the connections between the PWBA FEED H and PWBA MCU. Are P/J27, P/J273, and P/J419 connected surely?Go to step 5.Reconnect the connector(s) P/J27, P/J273 and/or P/J419 surely, then go to step 4. 4 Does the error still occur when printing? Go to step 5. End of work. 5Checking the HARN ASSY TRAY for continuity. Disconnect P/J419 from the PWBA FEED H. Disconnect P/J273 from the HARN ASSY OPTION. Is each cable of P/J419 P/J273 continuous?Go to step 6.Replace the HARN ASSY TRAY. 6Checking the HARN ASSY OPTION for continuity. Disconnect P/J27 from the PWBA MCU. Disconnect P/J273 from the HARN ASSY TRAY. Is each cable of P/J27 P/J273 continuous?Go to step 7.Replace the HARN ASSY OPTION. 7Checking after replacing the FEEDER ASSY OPT. Replace the FEEDER ASSY OPT. (Refer to RRP10.1.) Does the error still occur when the power is turned ON?Replace the PWBA MCU. (Refer to RRP8.9.)End of work.
1 - 26 Chapter 1 Troubleshooting Epson AcuLaser C2900NRevision B Confidential FIP-1.2 010-317: IOT Fuser Unit Detached Step CheckRemedy Ye s N o Possible causative parts: FUSER UNIT (PL6.1.1) HARNESS ASSY FUSING UNIT MG SFP (PL6.1.2) PWBA MCU (PL8.2.13) PWBA LVPS (PL8.2.1) 1Checking after resetting the fuser unit Reseat the fuser unit. Warning: Start the operation after the fuser unit has cooled down. Does the error still occur when the power is turned OFF and ON?Go to step 2. End of work. 2Checking the connectors for connection. Remove the fuser unit. Warning: Start the operation after the fuser unit has cooled down. Check the connections between the PWBA MCU (P/J17) and fuser unit (P/J171). Check the connections between the fuser unit (P/J171) and PWBA LVPS (P/J47). Check the connections between the PWBA LVPS (P/J501 and P/J502) and PWBA MCU (P/J14 and P/J15). Are these connectors connected correctly? Go to step 4.Reconnect the connector(s) P/ J17, P/J47, P/ J171, P/J501, P/ J502, P/J14 and/ or P/J15 correctly, then go to step 3. 3Does the error still occur when the power is turned OFF and ON?Go to step 4. End of work. 4Checking the HARNESS ASSY FUSING UNIT MG SFP for continuity. Disconnect J17 from the PWBA MCU. Disconnect J47 from the PWBA LVPS. Is each cable of J17 and J47 P171 continuous? NOTE: P171 is attached to the frame.Go to step 5.Replace the HARNESS ASSY FUSING UNIT MG SFP.
1 - 27 Chapter 1 Troubleshooting Epson AcuLaser C2900NRevision B Confidential 5Checking the resistances of Temp. Sensor in the fuser unit. Remove the fuser unit. Warning: Start the operation after the fuser unit has cooled down. Check the resistances across the following pins of the removed fuser unit. J171-5pin J171-4pin J171-6pin J171-8pin J171-6pin J171-7pin Can the resistances be measured? (The resistances are 7 k-ohm at 180 degrees C). Go to step 6.Warning: Start the operation after the fuser unit has cooled down. Replace the fuser unit. (Refer to RRP6.1.) After replacement, be sure to clear the life counter value. 6Checking after the PWBA LVPS. Replace the PWBA LVPS. (Refer to RRP8.5.) Does the error still occur when the power is turned off and on?Replace the PWBA MCU. (Refer to RRP8.9.)End of work. Step CheckRemedy Ye s N o