Epson C 2900 Manual

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Epson AcuLaser C2900NRevision B
Confidential 10Checking the FEEDER ASSY DUP SFP STD for 
installation.
Reseat the FEEDER ASSY DUP SFP STD.
Does the noise arise from the printer?Go to step 11. End of work.
11Checking the Duplex Motor (MOTOR ASSY DUP).
Does the noise arise from the printer?
Checked by [Digital Output] - [Duplex Motor] in [IOT Diag] of 
diagnosis.Replace FEEDER 
ASSY DUP SFP 
STD. (Refer to 
RRP9.1.)End of work.
12Checking the Main Motor.
Does the noise arise from the printer?
Checked by [Digital Output] - [Main Motor] in [IOT Diag] of 
diagnosis.Go to step 13. Go to step 19.
13Checking after resetting the drum cartridge.
Reseat the drum cartridge.
Does the noise arise from the printer?
Checked by [Digital Output] - [Main Motor] in [IOT Diag] of 
diagnosis.Go to step 14. End of work.
14Checking after resetting the TRANSFER ASSY.
Reseat the TRANSFER ASSY.
Does the noise arise from the printer?
Checked by [Digital Output] - [Main Motor] in [IOT Diag] of 
diagnosis.Go to step 15. End of work.
15Checking the foreign substances on the surfaces of the 
ROLL ASSY REGI and ROLL REGI METAL.
Are there any foreign substances on the surfaces of these 
parts?Remove the 
foreign 
substances, then 
go to step 16.Go to step 17.
16Checking noise when printing.
Does the noise arise from the printer?Go to step 17. End of work.
17Checking the ROLL ASSY REGI and ROLL REGI METAL 
for rotation.
Checked by [Digital Output] - [Main Motor] in [IOT Diag] and 
then enter the [Digital Output] - [Regi Clutch] in [IOT Diag] of 
diagnosis.
Does the noise arise from the Roller(s)?Replace the ROLL 
ASSY REGI and/
or ROLL REGI 
METAL. Go to step 18.
18Checking the DRIVE ASSY MAIN for installation.
Reseat the DRIVE ASSY MAIN.
Does the noise arise from the printer?
Checked by [Digital Output] - [Main Motor] in [IOT Diag] of 
diagnosis.Try replacing the 
DRUM CAR-
TRIDGE (refer to 
RRP4.6), TRANS-
FER ASSY (refer 
to RRP6.3) and 
DRIVE ASSY 
MAIN (refer to 
RRP7.2) one after 
another.End of work.
19Checking the Sub Motor.
Does the noise arise from the printer?
Checked by [Digital Output] - [Sub Motor] in [IOT Diag] of 
diagnosis.Go to step 20.Check the 
installation 
situation of the 
printer.
20Checking the DRUM CARTRIDGE for installation.
Reseat the DRUM CARTRIDGE.
Does the noise arise from the printer?
Checked by [Digital Output] - [Sub Motor] in [IOT Diag] of 
diagnosis.Go to step 21. End of work. Step CheckRemedy
Ye s N o 
						

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Epson AcuLaser C2900NRevision B
Confidential 21Checking the fuser unit for installation.
Reseat the fuser unit.
Does the noise arise from the printer?
Checked by [Digital Output] - [Sub Motor] in [IOT Diag] of 
diagnosis.Go to step 22. End of work.
22Checking the DRIVE ASSY SUB for installation.
Reseat the DRIVE ASSY SUB.
Does the noise arise from the printer?
Checked by [Digital Output] - [Sub Motor] in [IOT Diag] of 
diagnosis.Try replacing the 
drum cartridge 
(refer to RRP4.6), 
fuser unit (refer to 
RRP6.1) after 
replacement, be 
sure to clear the 
life counter value, 
and DRIVE ASSY 
SUB (refer to 
RRP7.1) one after 
another. End of work. Step CheckRemedy
Ye s N o 
						

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Epson AcuLaser C2900NRevision B
Confidential
6.  Other FIP
Other FIP covers the Electrical Noise FIP, Power Supply FIP and Multiple Feed FIP, except Error Code 
FIP, Abnormal Noise FIP and Image Quality FIP.
FIP-Electrical Noise
Step CheckRemedy
Ye s N o
Possible causative parts:
DRUM CARTRIDGE (PL4.1.21) 
TRANSFER ASSY (PL6.1.7)
PWBA HVPS (PL4.1.19) 
1Checking the external noise.
Are there any other electrical appliances within 3 meters 
form the printer, such as generators, radio and appliances 
with motors?
Either turn off the other electrical appliances, or relocate the 
printer at least 6 meters away from other appliances.
Does the electrical noise error still occur?Go to step 2. End of work.
2Checking the AC ground.
Is AC power supply outlet wired and grounded 
appropriately?Go to step 3.Request the client 
to fix AC power 
supply outlet.
3Checking the TRANSFER ASSY for connection.
Open the COVER ASSY FRONT MG.
Are four HV terminals on the TRANSFER ASSY, and four 
springs on the frame (PL4.1.11, 12, 13 and 14) dirty and/or 
deformed?Clean or replace 
the TRANSFER 
ASSY (refer to 
RRP6.3) or 
SPRING(s).Go to step 4.
4Checking the DRUM CARTRIDGE for connection.
Remove the DRUM CARTRIDGE.
Are five HV terminals on the DRUM CARTRIDGE, and five 
springs on the frame (PL4.1.10 and PL4.1.15 to 18) dirty 
and/or deformed?Clean or replace 
the DRUM 
CARTRIDGE 
(refer to RRP4.6) 
or SPRING(s).Go to step 5.
5Checking after resetting the DRUM CARTRIDGE.
Reseat the DRUM CARTRIDGE.
Does the electrical noise error still occur?Go to step 6. End of work.
6Checking after resetting the TRANSFER ASSY.
Reseat the TRANSFER ASSY.
Does the electrical noise error still occur?Reseat the PWBA 
HVPS. (Refer to 
RRP4.5.) End of work. 
						

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Confidential
FIP-AC Power
Step CheckRemedy
Ye s N o
Possible causative parts:
SWITCH ASSY INLET MG SFP (PL8.2.9) 
PWBA LVPS (PL8.2.1) 
1Checking the printer.
Does the motor noise arise when turning on the power?
During this test, close the COVER ASSY FRONT MG.Go to FIP-DC. Go to step 2.
2Checking the power supply on wall outlet.
Connect the power cord with other wall outlet.
Does the printer operate normally?End of work. Go to step 3.
3Checking the power code for connection.
Reconnect the power cord.
Does the printer operate normally?End of work. Go to step 4.
4Checking the connector of SWITCH ASSY INLET MG SFP 
for connection.
Disconnect the power cord and wait for one minute.
Reconnect the connector of SWITCH ASSY INLET MG 
SFP.
Does the printer operate normally?End of work.Replace the 
SWITCH ASSY 
INLET MG SFP, 
then go to step 5.
5Checking the connector of PWBA LVPS for connection.
Disconnect the power cord and wait for one minute.
Reconnect the all connectors of PWBA LVPS.
Does the printer operate normally?End of work.Replace the 
PWBA LVPS. 
(Refer to RRP8.5.) 
						

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FIP-DC Power
Step CheckRemedy
Ye s N o
Possible causative parts:
PWBA LVPS (PL8.2.1) 
PWBA MCU (PL8.2.13)
PWBA ESS SFP (PL8.1.7)
1Checking the connector of the PWBA LVPS for connection.
Disconnect the power cord and wait for one minute.
Reconnect the all connectors of the PWBA LVPS.
Does the printer operate normally?End of work. Go to step 2.
2Checking the connector of the CONSOLE ASSY PANEL for 
connection.
Reconnect the connector (P/J202) of the CONSOLE ASSY 
PA N E L .
Does the CONSOLE ASSY PANEL operate normally?End of work. Go to step 3.
3Checking after resetting the PWBA MCU and PWBA ESS 
SFP.
Reseat the PWBA MCU and PWBA ESS SFP.
Does the printer operate normally?End of work.Replace the 
PWBA LVPS. 
(Refer to RRP8.5.) 
						

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Confidential
FIP-Multiple Feed
This multiple feed trouble occurs only when the paper is fed from the Paper 
Cassette.
Step CheckRemedy
Ye s N o
Possible causative parts:
HOLDER ASSY RETARD (PL2.1.5)
ROLL ASSY FEED (PL3.2.4)
ROLL ASSY REGI (PL3.2.9) 
ROLL REGI METAL (PL3.2.10)
1Checking the using paper.
Does the using paper meet the specifications?Go to step 3.Use the paper that 
meets the 
specifications, 
then go to step 2.
2 Does the multi feed still occur when printing? Go to step 3. End of work.
3Checking paper condition.
Is the paper dry and recommended paper?Go to step 5.Replace the paper 
with a new dry and 
recommended 
one, then go to 
step 4.
4 Does the multi feed still occur when printing? Go to step 5. End of work.
5Checking the ROLL ASSY FEED and HOLDER ASSY 
RETARD for rotation.
Does the ROLL ASSY FEED and HOLDER ASSY RETARD 
rotate smoothly and operate correctly?End of work.Replace the ROLL 
ASSY FEED 
(Refer to RRP3.5) 
or HOLDER ASSY 
RETARD (Refer to 
RRP2.2.) 
						

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Confidential
FIP-Control Panel Freezes 
Reference_1:Changing the IP address
1) Remove the network cable, and power off the printer and then on
2) Change the IP address on the Control Panel.
3) Plug the network cable back into the printer, and then turn the power on.
4) On the Control Panel, open [Admin] > [Network] > [TCP/IP], and confirm that the IP 
address has been changed. Step CheckRemedy
Ye s N o
Possible causative parts:
PWBA ESS SFP (PL8.1.7)
1Checking the operating environment.
Is the printer connected to the Network?Go to step 2.Replace the 
Printer.
2Checking the IP address.
Can you change the IP address?Go to step 5. Go to step 3.
3Checking the internet connectivity.
Is there any internet connection available for your PC?Go to step 4.Replace the 
PWBA ESS SFP. 
(Refer to RRP8.3.)
4Updating the firmware to the latest version.
Download the latest version of the firmware from the Web 
site, and execute the update.
NOTE: Before updating the firmware to the latest 
version, reset the error following the steps of procedure 
described below. In addition, update the firmware by 
way of a USB storage.
1) Remove the network cable.
2) Connect the USB cable. 
3) Turn the power off and on.
Does the error persist when the power is turned off and on?Replace the 
PWBA ESS SFP. 
(Refer to RRP8.3.)End of work.
5Changing the IP address.
Contact your system administrator for obtaining a new IP 
address.
Refer to Reference_1 for details of how to change the IP 
address.
Does the error persist when the power is turned off and on?Replace the 
PWBA ESS SFP. 
(Refer to RRP8.3.)End of work. 
						

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Appendix_1  Firmware download
Upgrade the firmware by downloading it from the PC to the Printer.
Network and USB port are supported as communication interfaces. (However, the USB port is only 
available when upgrading using the download mode.)
In this document, an example using a USB port will be described.
• Never turn off the power to the printer while the firmware is being downloaded.
• Servicing duration: About 5 minutes
Preparation:
1) Download the latest Firmware.
2) Install the printer driver and connect PC and the printer via USB or network.
1.1  Firmware version up procedure
1) Turn off the printer, and turn it on again.
Check that the control panel displays as below.
2) Double click the secfwup.exe.
3)Select interface (USB or Network) and click Next button.
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Confidential 4) Select an appropriate printer, and click Next button.
5)The following screen appears, and upgrade is performed.
After finished sending, the printer firmware will be updated.
NOTE: Do not turn off the printer until the printer becomes “Ready”. 
						

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Confidential 6) After finished updating, the printer will restart automatically.
7)Click OK button to exit the tool.
Confirm the Ready to Print is displayed.
8) Print out the Printer Settings and check that the Firmware Version has been updated.